Business Support Specialist (CTMS)

  • Pharmaceutical Research Associates, Inc.
  • Raleigh, NC, USA
  • Aug 16, 2019
General Business

Job Description

Pharmaceutical Research Associates, Inc.

Business Support Specialist (CTMS)


Job ID: 2019-55697
Type: US-Southeast
# of Openings: 1
Category: Clinical Trial Support

PRA Health Sciences


Do you want to watch clinical technology change, or do you want to be the one to shape it?

Because we’re hoping you’re here for the latter.

Who are we?

We are 16,000+ employees strong, operating in more than 90 countries. We are committed to saving lives and we are constantly striving to be the best at what we do. Our impact is real and we see it every single day. We help get life-saving drugs into the hands of those who need them most.

Who are you?

You are a forward thinker. You are an innovator that refuses to settle. The idea of using your problem-solving and interpersonal skills to help others excites you. You want to push the boundaries and change not just what it means to be a Business Support Specialist - you want to change the future. You want to learn from the best, grow your knowledge and your skill set, and you want to build your career. You want to use the latest technology and tools in the industry to push the momentum of an already growing company forward. You want to find a balance that still lets you be, well, you. Most of all, you want to do it in a place where you’re more than an employee number…a place you love working.

Still here? Good. If this is you, we’d really like to meet you.


What will you be doing?

As a Business Support Specialist, you’ll be working in a team environment to support customers using PRA’s proprietary Predictivv Study Operations (PSO) systems, which include a Salesforce-based CTMS.

We’re taking a fresh approach at the ways in which technology empowers those working in the clinical lifecycle and shaping the future of clinical development. In this role, you will provide a professional, customer-focused service offering, enhancing the user experience of our PSO and CTMS by providing business support to a variety of end-users including doctors, nurses, and clinical research professionals.

You will be serving as a helpdesk contact with a business focus! Your primary responsibilities will include:

  • Trouble-shooting tickets logged in a queue.
  • Providing weekly trainings to end-users.
  • Working with study teams to create templates, documents, accounts, and contacts in CTMS.
  • Maintaining the PSO website and Wikis.

If you enjoy helping and teaching colleagues, networking internally across multiple departments, problem-solving, and learning the ins-and-outs of the business of clinical trials, then this is the role for you!


What do you need to have?

  • 1 year experience in clinical research or similar position, required.
  • Bachelor’s degree or international equivalent, strongly preferred.
    • Equivalent combination of education, training, and relevant experience may be considered in place of the education and experience stated above.
  • Prior experience working in a CTMS, strongly preferred.
  • Strong computer orientation with an ability to grasp technical concepts quickly and train others, strongly preferred.
  • Good documentation skills, preferred.
  • Read, write and speak fluent English, required.
  • To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

There is no on-call or after-hour support required for this position.

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.