Chief Operating Officer - Planned Parenthood of Greater New York

  • Planned Parenthood of Greater New York
  • New York, NY, USA
  • Jul 16, 2019
Full time Executive Health Care Nonprofit-Social Services Strategy-Planning

Job Description

Why This Role:

This is an extraordinary moment for Planned Parenthood in New York State, ripe with opportunity, to build on a rich history and foundation, transform an institution that is embedded in the fabric of our city and state, and re-envision the way we deliver our mission to meet the needs of New Yorkers.

 The new PPGNY entity will have tremendous reach and impact, covering over half of the state’s counties (31) and 65% of its population in its urban, suburban, and rural service areas. And its new infrastructure is of special significance in positioning New York as a human rights sanctuary at this time of extreme threat to sexual and reproductive rights.

 The Chief Operating Officer will be the lead strategic and tactical thought partner to the CEO in delivering high quality health care in the most responsive, caring, confidential, efficient, and accessible way, impacting hundreds of thousands of lives.

 Who You Are:

The COO will bring an unwavering belief in our mission and conviction about health and racial equity and bodily autonomy. The COO is a visionary builder, committed to innovation, with a high tolerance for uncertainty and change, who has extensive knowledge of delivering quality care to under-resourced communities in high density and rural areas, and has led the transformation of systems and operations in community health centers, outpatient, or ambulatory settings. The COO also brings a proven track record of leading teams and building organizational culture in a fast changing environment to deliver high standards and re-imagine what is possible.

 What You’ll Do:

The COO will be the strategic and tactical right hand to the CEO, an influential presence on the executive team, and an effective leader of departmental leads. The COO is charged with creating and implementing a sustainable business model for clinical delivery, focusing on improving quality in year one, and expanding access and services in subsequent years. 

The COO has oversight of almost two thirds of our newly expanded $100M+ entity, which covers 65% of the state, and includes 29 health centers and 900 staff members. The COO directly manages the Chief Financial Officer, the Chief Medical Officer, the Chief Clinical Officer, the Chief Facilities and Security Officer, and the Chief Information Officer.

 How You’ll Be Measured:

  • Increased efficiency: Envision and begin implementation of a transformed and sustainable business model for clinical delivery, including measures for improved patient satisfaction, greater appointment access, reduced cycle time, and an expanded footprint by the end of 2020
  • Team management: Lead and design/hire an effective, diverse, and inclusive team to accomplish improvements and expansions in the model
  • Process optimization: Successfully integrate affiliate structures, processes, and systems into the merged organization, integrating benchmark practices and optimizing service offerings
  • Continuous service improvement: Position the organization to tackle expanded services in 2021 after socializing and implementing quality improvements to existing services in 2020
  • In partnership with CEO, strengthen the internal culture of data and accountability with the centering and application of a race equity lens in all programs, services, and performance management


What Qualifies You:

  • Deep, abiding belief in PPGNY’s mission, especially as related to health equity and bodily autonomy
  • Significant expertise in health care delivery operations with a distinguished track record working in high volume outpatient, community health, or clinical settings
  • Proven track record improving patient experience, and transforming systems and processes in clinical operations and services
  • Experience using a collective trauma and historical oppression analysis and practice to enhance patient experience
  • Track record strengthening provider, organizational, and departmental relations and communication
  • Experience leading finance, technology, and facilities functions and/or knowledge of how finance, technology, and facilities fit into clinical operations
  • Beliefs about healthcare rooted in sophisticated analysis of institutional racism in the U.S. in general and specifically in our health care systems; applies race equity lens in organizational leadership and in health care delivery
  • Passionate about organizational change management that includes team and culture building; track record of supporting leaders through accountability and capacity building
  • Strong ability in strategy, problem solving, iterating, and integrating across functionalities
  • Principled, unflappable leadership that centers patient and communities in all decisions
  • Ability to maintain a sense of perspective and sense of humor through challenge, uncertainty, and change

Salary Information