Job Details
Description
Location/Department: Health Center of Batesville - Batesville
Part Time- 32 hours per pay period
Job Summary:
Performs clerical functions, answers phone, schedules appointments, direct calls to appropriate team members, takes & directs messages, facilitates communication with the office.
Supervisory Responsibilities: None
Duties/Responsibilities:
- Checks, monitors, & adjusts daily provider schedule as needed.
- Print routing slips for charts for daily appointments for next day & assure that all services provided have been checked properly.
- Meet & greet incoming patients in a courteous & professional manner.
- Check people in by reviewing & verifying all info & acknowledge in computer.
- Assists patient to complete necessary paperwork including HIPPA privacy acknowledgement.
- Scan & enter all insurance information.
- Enter all patient demographics if new & if any updates.
- Write on all encounter forms if demographics have changed & change in computer for billing specialist.
- Answer all incoming calls of multiple lines & direct to appropriate personnel.
- Take messages & send to provider using approved format.
- Makes phone calls to patients as needed or requested by provider.
- Look up all Medicaid eligibility & print & attach to routing slips for Billing Specialist.
- Look up patient/insurance balances for next day & report to biller if any outstanding insurance/patient balances.
- Scan all incoming documents to patient’s medical record.
- Schedule appointments for follow up & new patients. Schedule appointments & direct patients for nurse visits & emergencies.
- Send new patient packets through mail to new patients as requested or have available at front desk for patient to pick up.
- Have patient sign medical record request if requested by provider & send to appropriate location (may have to look up information if patient does not know all info).
- Register all patients & collect all documentation needed.
- Make copies of all forms as needed.
- Open & sort mail daily.
- Enter payments if phoned in or mailed in with credit card information.
- Check out patients in computer.
- Schedule referral information in clinical side under chart attachments.
- Fax referrals to appropriate place.
- Call for pre-certification/pre-authorization if required by insurance (if job title is MA/LPN/RN).
- Set-up batches for posting each day.
- Collect co-pays & patient balances as indicated on encounter slips.
- Enter all co-pays & balances into computer as an unassigned transaction.
- Print receipts for patients for co-pays & balances.
- File charts & appropriate paperwork.
- Keep inventory on supplies & order if necessary for front office.
- Change message on answering machine as needed.
- Close out daily journal & attach payments to journal & compile all routing slips for the day & give to biller for charge entry.
- Update transaction journal.
- Keep record of petty cash drawer & daily balance.\
Required Skills/Abilities:
- Must have strong verbal & written communication skills.
- Exhibit compassion & understanding.
- Excellent phone manners.
- Familiar with medical terminology is preferred, but not required.
- Able to operate office equipment, i.e. computers, phones, fax & copy machine.