Technical Account Manager

Job Description

Are you ready for what’s next, now?

We’re looking for a Technical Account Manager - MES/QMS/APS to join our team remotely in the US. This position is fulltime. You’ll join an awesome team to support our growing customer base.

About the role

As a Technical Account Manager (TAM) for our Germanedge product suite, you will act as the trusted advisor and technical liaison for our enterprise customers. You’ll build lasting relationships, understand your customers’ operational environments, and ensure they derive long-term value from our solutions.

While your primary focus will be account leadership and customer success, you should also be confident providing basic technical support and triaging issues effectively to our product and engineering teams. You are the first to listen, the first to understand, and often the first to respond.

Key Responsibilities:

• Serve as the main technical point of contact for assigned enterprise customers
• Build trusted relationships with stakeholders across IT, operations, and leadership
• Understand customer environments, use cases, and business goals
• Ensure smooth onboarding, configuration, and product adoption
• Support customers by clarifying and replicating technical issues, and providing clear documentation to internal teams
• Coordinate closely with Support, Product, and Engineering to manage escalations
• Conduct business reviews, identify expansion opportunities, and recommend best practices
• Deliver training, documentation, and guidance for long-term customer enablement
• Help expand our presence within customer accounts by identifying growth opportunities, collaborating with internal teams to create quotes and technical proposals, and ensuring solutions are delivered as promised.

About you

Key requirements:

• 3+ years in technical account management, customer success, consulting, or support roles
• Strong technical foundation with the ability to understand and explain:
  • Application support processes
  • Basic SQL queries and system health monitoring
  • Basic Java Script understanding
  • Enterprise IT environments (client/server, networking, OS)
• Familiarity with MES, QMS, ERP, or other industrial software systems
• Proactive communicator who’s customer-focused and solution-oriented
• Based in the U.S. and able to cover East or West Coast shift

To be ahead of the pack, you might have:

• Experience working with platforms such as QDA, Legato Sapient, ORSOFT, or EdgeOne
• Previous experience in regulated industries (e.g., pharma, auto, medtech)
• Exposure to ITIL, Agile, or enterprise support environments
• German language skills

Soft Skills:

• Specialist & Generalist: You can go deep technically while keeping the big picture in view
• Customer-Oriented Communicator: You align stakeholders, clarify goals, and build consensus under pressure
• Structured & Proactive: You bring order to complexity and take initiative
• Curious & Tech-Savvy: You enjoy new technologies and thrive in evolving digital environments
• Ownership Mentality: You treat the customer’s success as your own—and act accordingly

What’s in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

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