Outsource Delinquency Supervisor

Manage the payment of Current and Delinquent taxes for multiple lenders

·       Ensures the timely payment of delinquent taxes by ATR and lender SLA

·       Ensures the timely processing of Approvals, Follow Ups and Manual review in LDMS

·       Ensures processors are following all customer business rules

·       Reduces or eliminate all losses and penalties to meet set budgetary goals

·       Manages and control assigned special projects in accordance with the Business Partner requirements

Participation in the Maintenance, Development and Implementation of Delinquency Technology

·       Manages and maintain integrity of LDMS

·       Submits timely PSR requests and justifications

·       Assists with developing training surrounding all technology changes to current systems

Assistance with Management of Delinquency Unit Budgetary Goals

·       Assists manager with the annual budget and monthly reforecast.

·       Manages to budget overtime

·       Maintains reduction of penalty loss

Manage performance of the teams

·       Provides and manage weekly, monthly accuracy goals to team members

·       Ensures team adherence to all internal and customer SLAs

·       Recommends and implement plans and actions to develop individual employees

·       Ensures all assigned employees receive appropriate job training

Ensure understanding of all customer business rules, procedures and contracts

·       Works with compliance team to ensure all changes to existing business rules or procedures are understood and communicated to teams

·       Ensures requirements, SLAs and special instructions are adhered to within department process

·       Provides feedback to management on issues or concerns regarding requested changes to current business rules or procedures from customers

Additional Duties

•       Performs data entry, escalates issues, maintains accurate documentation and follows established guidelines ensuring  alignment with corporate objectives and achieve department success

•       Follows established guidelines and identifying opportunities for process improvement to align individual performance with department objectives

•       Responds to Account Manager or Customers inquiries timely

This position will perform other duties as assigned based on the needs of the department.