Software Application Support Specialist - Senior

The Human Services division of the Placer County Department of Health and Human Services is seeking to fill a vacancy for the classification of Senior Software Application Support Specialist. This position is responsible for the technical and functional co-supervision of four (4) Software Application Support Specialists who support department-specific software applications. In the Human Services Division, the main software applications are CalHEERs, BenefitsCal, MEDS, CalSAWS, and the EBT systems. The Senior position also works closely with Human Services executive leadership to prepare and deliver responses to the CalSAWS consortium on behalf of Placer County and represents Placer County by attending a variety of consortium level meetings.

Additionally, this position supports the Human Services division by performing a variety of tasks which include:  

• Providing one-on-one training to new users;
• Developing training materials for group sessions;
• Troubleshooting system issues;
• Managing ticket resolutions;
• Work closely with the team to update policies;
• Set user permissions;
• Offer support when needed.

 
The ideal candidate is someone with a strong mix of technical know-how, customer support experience, and knowledge of Human Services programs. Familiarity with CF, CW, and GR programs and two years of hands-on experience with the CalSAWS system as well as the ability to clearly communicate technical information and build positive relationships with staff.

How to Apply
For more information and to apply for this amazing opportunity, please visit the link here.

EOE

Minimum Qualifications

• Experience: Two years of increasingly responsible technical or operational experience performing duties similar to a Software Application Support Specialist.
• Training: Equivalent to an Associate’s degree from an accredited college or university with major course work in computer science, business, office technology or a field related to the assigned department system or application.

Note: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department. Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.