In this role you will manage a team of IT End User Support Reps providing varying levels of end user support to a variety of internal customers. You will be focused on optimization of people and process to meet internal goals and customer objectives.
Our Manager of End User Support is responsible for ensuring appropriate technology support and equipment for all Tivity Health colleagues. You will lead all aspects of end user support, ensuring high quality service to the entire organization. You will provide effective management of all end user support issues through proper support ticketing, manage end user hardware and software and inventory management; oversee the delivery of seamless audio visual conferencing services; develop, oversee and direct the end user support staff and manage software and hardware issue resolution and escalation to other technical professionals.
Responsibilities:
The salary range for this opportunity is $70,300 to $96,000 per year. Compensation depends on several factors: qualifications, skills, competencies, and experience.
Tivity Health offers a robust benefits package, which includes a competitive salary, company bonus potential, medical, dental, vision, 401k with match, generous paid time off, free gym membership to over 11,000 fitness locations in the US, and other great benefits.
Tivity Health® Inc. is a leading provider of healthy life-changing solutions, including SilverSneakers®, Prime® Fitness, Burnalong® and WholeHealth Living®. We help adults improve their health and support them on life's journey by providing access to in-person and virtual physical activity, social, and mental enrichment programs, as well as a full suite of physical medicine and integrative health services. We continue to enhance the way we direct members along their journey to better health by delivering an insights-driven, personalized, interactive experience. Our suite of services support health plans, employers, health systems and providers nationwide as they seek to reduce costs and improve health outcomes. Learn more at tivityhealth.com