Returns Supervisor

  • LFI
  • 5352 Performance Way, Whitestown, IN, USA
  • Feb 01, 2021
Full time Distribution-Shipping Warehouse

Job Description

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


PRIMARY RESPONSIBILITY: Oversee the auditing of all received returns into the LFI facilities. Empower and train our Returns team to provide exceptional customer service for our external and internal customers. Through mentoring, innovative problem solving, analyzing and improving systems and processes, facilitate workloads, you will elevate our Returns team to provide the best service.


ESSENTIAL FUNCTIONS OF THE POSITION (Other duties may be assigned.):

  • Benchmarks existing competitors and/or various footwear manufacturer's returns systems/programs.
  • Supervise all LFI Returns personnel.
  • Interpret the cause for returns, review data, trend analysis, report findings, and offer solutions to various departments in LFI.
  • Continuously improve process improving communication, service, and cost reductions.
  • Must be comfortable with a hands-on approach.
  • Monitor and audit Return's customer interactions for accuracy and coaching opportunities
  • Identify training and growth opportunities
  • Prepare and conduct quarterly and yearly performance evaluations
  • Perform other duties, as assigned by Operations Quality Manager



  • Organize and prioritize work to meet deadlines.
  • Excellent written and verbal communication skills required.
  • Strong problem solving skills required.
  • Must be dependable and team oriented.
  • Must be willing to conduct oneself in accordance with Company's Core Values
  • Up to 20% travel
  • Must have strong leadership and motivational skills
  • Strong project management skills
  • Must be able to work across departments


PHYSICAL AND MENTAL REQUIREMENTS: To perform this job successfully, and individual must be able to perform each of the essential job duties satisfactorily. The employee in this position must frequently exercise regular use of good judgment and be able to lead others and work with minimal supervision. Must be able to lift a box weighing 40 pounds on a consistent basis.




Leadership training and/or experience desired

At least 3 years of previous experience required



Intermediate skills in MS Outlook, Word, Excel, and Access required.



This position reports directly to Operations Quality Manager



All offers of employment are contingent upon successful completion of a pre-employment drug screen. As a federal contractor, we participate in E-Verify. LaCrosse Footwear, Inc. is an Equal Opportunity and Affirmative Action Employer that strives for and celebrates diversity in its workforce.

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