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Learning Experience Design Lead

$85,000 - $100,000 yearly
  • University of Michigan
  • Ann Arbor, MI, USA
  • Feb 23, 2024
Full time Education Management Technology

Job Description

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how you will align with your career aspirations and skills. Submit both a cover letter and resume as one file (because of system limitations). 

What You'll Do

The Center for Academic Innovation at the University of Michigan is looking for a qualified Learning Experience Design Lead to manage a team of Learning Experience Designers that provide end-to-end learning design support across the Center's online learning portfolio. In addition to providing team leadership, you will provide expertise in learning experience design processes, research-informed pedagogies, and instrumentation of educational technologies. The Learning Experience Design Lead will report to the Director of Blended and Online Learning Design. 

Mission Statement

The Center for Academic Innovation (CAI) is committed to inclusion in our organizational work, culture, climate, and the products we create. We strive to recruit a diverse team as a reflection of our commitment to our work designing equitable and inclusive learning and work environments that are necessary for the university community to make progress on solving societal challenges. CAI draws on each of our team member's unique backgrounds and experiences to guide our everyday work in the center, and our team collaborates with students, staff, and faculty on projects that center our commitment to DEIJ work. All interested applicants, including those from groups historically marginalized by educational privilege, are encouraged to apply.

Organizational Statement on Harassment

We believe all individuals deserve to be treated with respect and have the right to work in a professional atmosphere that promotes mutual respect and a safe space for collaboration. Any concerns shared with Individuals with Reporting Obligations in the Center for Academic Innovation will be reported to the Equity, Civil Rights, & Title IX Office to be reviewed and addressed, and the Center for Academic Innovation encourages reporting of any forms of harassment including sexual and gender-based harassment. 

Who We Are

About the Center for Academic Innovation

Through curricular innovation, tools for student success and equity, and educational analytics, the University of Michigan Center for Academic Innovation is building the future of education. Our vision is a future in which education connects and empowers learners everywhere to reach their full potential throughout their lives. To realize our vision, we make it our mission to collaborate across campus and around the world to create equitable, lifelong educational opportunities for learners everywhere.

About Online Learning at CAI

The Online Learning group within CAI consists of five teams that collaborate with others across the Center and University to develop online learning experiences that support the future of education for a global community. We work with faculty and academic unit leaders to envision how they can expand the reach and effect, grow innovative teaching, and support greater
access and lifelong learning through the design of integrated online learning experiences. Our teams focus on the following areas:

  • Strategic sourcing of new opportunities for online learning;
  • Develop internal and external partnerships that promote engagement with learning experiences;
  • Provide program management services throughout degree program development and operations;
  • Support end-to-end development of online learning experiences, including design management, learning experience design, and iteration of learning experiences after they have launched;
  • Support learners success and engagement in live courses and programs.

For more information, please visit our website: Academic Innovation. 


Team Management

  • Provide supervision and coaching of direct reports by managing work loads, ensuring consistency in processes and communication of organizational policies, providing regular
    feedback on individual performance and assessing performance through the annual performance review process.
  • Foster a culture of continuous improvement and learning within the Learning Experience Design team by leading engaging team meetings, identifying impactful professional
    development opportunities and discussing career pathing opportunities with individual team members, and creating onboarding and upskilling programs.
  • Lead and cultivate service practices across the Learning Experience Design team for ensuring optimal faculty and client experience, align diverse perspectives to make progress, and build partner relationships.
  • Maintain a work environment that is respectful of diversity, equity, and inclusion (DEI) by setting clear expectations for behaviors and leading personal and team conversations.
  • Think about succession planning by assessing important processes and individual roles within the Learning Experience Design team.

Learning Design Process Management

  • Lead Develop and implement efficient workflows for end-to-end learning design processes for non-credit and for-credit courses as follows:
    • Support project scoping conversations and proposal reviews.
    • Communicate project specifications and requirements to learning experience designers and design teams.
    • Lead project kick-off processes and creation of norms that support design teams and external partners throughout the lifecycle of a project.
    • Lead learning design processes including needs analysis, persona development, learning outcomes, course mapping, assessment design, engaging content creation, quality assurance processes, and evaluation.
    • Lead design processes related to copyright accessibility compliance for cross-team collaboration and third-party vendors.
    • Lead design processes for ensuring compliance with regulations around non-credit and credit-bearing courses.
    • Provide analytical guidance to project teams, recommend solutions to problems, ensure adherence to quality standards, and review project deliverables.
    • Lead processes that preserve integrity of course design in situations where reuse of content occurs between non-credit and credit-bearing courses.
  • Maintain high-level view and specialized knowledge of product requirements and platform features to provide team members with relevant pedagogical specifications, detailed documentation, and considerations around learner effort and assessment.
  • Work with important partners at the Center including partnership development, marketing and communications, design management, media design, operations, program management, and program operations to ensure seamless implementation of learning design processes that lead to successful projects and outcomes. 

Additional Information

Salary Information

The general salary range for this position is $85,000-$100,000 You can expect to be paid a great compensation package. Factors used to determine salary include education level and
experience for the position and internal equity within the unit. You are encouraged to discuss salary questions to honor understanding and transparency throughout the recruiting process.

This is not a remote position and any adjustments to a standard in-person schedule will be discussed during the hiring process.

Excellent benefits are available, for details, see

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act. 

Application Deadline

Job openings are posted for at least seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

Decision Making Process

Applications will be reviewed as received throughout the posting period and continue until the position is filled. 

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


Required Qualifications*

  • Bachelor's degree in related field (education, instructional design, educational technology, or learning sciences) and five or more years of related learning experience design experience (instructional design, educational technology, educational project management, learning sciences, or consulting).
  • Two or more years of supervisory experience, including assigning project work, managing process design and implementation, coaching direct reports, and performance management duties.
  • Experience with educational technologies, such as H5P, Articulate, Adobe Captivate, and Camtasia.
      • Familiarity with online learning courses and programs, open educational resources, and learning management systems, such as Coursera, edX, FutureLearn, and Canvas. 


General-Other: Project-Program Management, General-Other: Training-Instructions, Managerial Consulting, Program Management, Project Management, School-College Administration, University