Veterinary Research Assistant, Contact Center Operations

$30,800 - $46,300 yearly
  • Morris Animal Foundation
  • Denver, CO, USA
  • Aug 26, 2020
Full time Admin-Clerical Nonprofit-Social Services Other Veterinary Services

Job Description

The Veterinary Research Assistant, Contact Center Operations will participate in the Golden Retriever Lifetime Study operations team responsible for data collection, quality control and participant support activities.

Golden Retriever Lifetime Study

The Golden Retriever Lifetime Study is one of the largest, most comprehensive prospective canine health studies in the United States. The Study’s purpose is to identify the nutritional, environmental, lifestyle and genetic risk factors for cancer and other diseases in dogs. Each year, with the help of veterinarians and dog owners, the Foundation collects health, environmental and behavioral data on 3,000+ enrolled golden retrievers.

Primary Job Duties: 

  • Engaging with participating dog owners and veterinarians by phone and email for reminders about upcoming appointments and completion of Study questionnaires
  • Responding to incoming calls and emails from dog owners and veterinarians regarding Study operational procedures
  • Maintaining study databases and tracking spreadsheets
  • Requesting medical records and tissue specimens for use in pathology confirmation and future research studies
  • Assisting with kit fulfillment for annual study visits
  • Adhere to the Foundation’s safety policies and procedures and encourage others to do the same
  • Participate in building a culture of accountability, performance and trust
  • Promote and adhere to Foundation Core Values: Excellence, Respect, Compassion, Collaboration, Innovation, and Determination
  • Other duties as assigned.

Qualifications

The position requires evidence of a strong interest in animal health through work or volunteer activities. Experience as a veterinary receptionist or in a contact center is strongly preferred.  

The position will require working up to two days per week in the Denver, CO office and the remaining time will be remote work. The on-site versus remote working conditions are subject to change based on response to the COVID-19 pandemic.

Required skills include:

  • Strong customer service skills, with the ability to communicate professionally over the phone and in writing
  • Team-oriented and able to successfully work with people from diverse backgrounds
  • Excellent organizational skills
  • Excellent computer skills with the ability to adapt to new databases and maintain spreadsheets.

Please email your resume, cover letter and salary requirements in a Word or PDF document, labeled with your complete name to Lisa Whipple at lwhipple@morrisanimalfoundation.org. Please list Veterinary Research Assistant in the subject line of your email. Incomplete and/or inaccurate applications will not be considered.

Applications received before September 15, 2020 will be prioritized.

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Occupations

Administrative Support,   Call Center,   Veterinary-Animal Care