Client Engagement Manager - Search Inside Yourself Leadership Institute

  • Search Inside Yourself Leadership Institute
  • Remote (USA or Canada, the SIYLI office is in San Francisco, but remote ok)
  • Jan 26, 2021
Full time Business Development Customer Service Professional Services

Job Description

Search Inside Yourself Leadership Institute Client Engagement Manager

  • Role type: Employee with benefits at 4 days/week with aspiration to become full-time (Mon-Thurs; the SIYLI office is currently closed on Fridays)
  • Location: US and Canada with valid working permit or residency. The SIYLI office is in San Francisco, however remote working candidates will be considered.
  • Start date: March 2021

 

Search Inside Yourself Leadership Institute (SIYLI)

SIYLI is a leading provider of mindfulness and emotional intelligence training for organizations, working in over 50 countries. Search Inside Yourself was born at Google in 2007 when one of Google’s engineers gathered a team of leading experts in mindfulness, neuroscience, and emotional intelligence to develop an internal course for fellow Google employees lovingly called Search Inside Yourself (SIY). The Search Inside Yourself Leadership Institute brings this world renown program and other offerings to organizations and individuals across the world. We aim to help people develop the skills of mindfulness, empathy, compassion and overall emotional intelligence to create the conditions for individual and collective thriving. 

With growing demand from organizations to support well being, effective leadership and sustainable high performance, SIYLI is currently looking for someone passionate about our mission to fill the role of Client Engagement Manager. The Engagement Manager role is part of SIYLI’s team that works directly with corporate and large-scale clients to bring the SIY program to the workplace. This is an opportunity to work with highly influential organizations, and to bring these important human skills into the way we work. This is something we try to practice ourselves! We have a unique, affectionate and supportive culture. SIYLI recruits people who are talented, committed, inspired, and great to work with, and have a commitment to self-awareness and personal growth. We then give them the freedom and responsibility to contribute to an effort that’s bigger than all of us. 

SIYLI is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, national origin, religion, gender identity, age, veteran status, political affiliation, sexual orientation, marital status or disability. We strive towards and are committed to creating an inclusive work environment and we encourage candidates with diverse backgrounds to apply.

Engagement Manager Position

The Engagement Manager is responsible for cultivating long-term relationships with SIYLI customers bringing SIYLI’s program offerings to support organizations’ employees. This role is responsible for all aspects of account and program management — from building and maintaining relationships to submitting proposals to holding logistics needed for program delivery. This position includes revenue/margin responsibilities based on partnerships with existing clients and inbound requests from new clients.

This position will be part of a five-person team that focuses on bringing SIYLI’s programs to corporate clients, and will report to the Director of the team. 

Responsibilities:

  • Develops and maintains long-term relationships with SIYLI corporate clients across the client life-cycle:
    • Builds strong relationships with existing and new clients through calls/video meetings, providing resources and support, timely responses to email and occasionally in-person meetings (when safe to do so again).
    • Is organized and responsive to customer requests and internal processes (timely turn-around expected).
    • Assesses business opportunities, keeps clients informed about SIYLI’s offerings, consults and develops new client opportunities, and creates proposals to meet client needs while keeping aligned with SIYLI program development capabilities.
    • Consistently closes new opportunities with clients that meet client needs and revenue target.
  • Regularly tracks and shares client account updates to inform team, product development and organizational strategy.
  • Holds program logistics for client SIY programs, including:
    • Coordinates logistics for program delivery, such as teacher matching, scheduling, set up in SIYLI’s program coordination system, reporting on program evaluation, etc.
    • Tracks teacher feedback and provides feedback and guidance to teachers.
    • Manages Salesforce database (setting up queries, structuring reports, etc.).

Qualifications

Our ideal candidate has:

  • 5+ years of applicable experience, ideally in a client-facing role. Experience working with HR or L&D professionals is a bonus. 
  • A passion for offering leadership and employee trainings to global organizations, understanding their needs and closing new deals.
  • Strong relational skills and an ability to connect with a wide variety of people remotely (via email, phone, video calls). 
  • High level of organizational skills, with thorough follow through and excellent attention to customer service.
  • Strong written and verbal communication skills, including the ability to create client proposals and talk about mindfulness, emotional intelligence, resilience and leadership in a workplace context and communicate services which may require an extended engagement cycle.
  • Ability to manage a large number of clients simultaneously, performing end-to-end relationship and sales activities for 15-30 accounts at once.
  • Experience with Salesforce and Google Apps (or willingness to learn).
  • Commitment to SIYLI’s mission, including experience or interest in mindfulness, emotional intelligence, and supporting people and workplaces to be more aware and compassionate.

To Apply

Please submit your resume and cover letter as soon as possible. Applications will be considered as they are submitted. Interviews will take place on a rolling basis and the successful candidate will start in March 2021.

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