Program Assistant

$15.95 - $17.04 hourly
  • NEOMED
  • Dec 14, 2022
Full time Admin-Clerical

Job Description

Position Title Program Assistant
Staff/Faculty
Position Type Classified
Full or Part Time Full Time
Position Summary Information

Summary
Provide administrative support and customer service for designated department management and/or program(s). Support program activities and serve as liaison between program(s) and constituents as directed.

Northeast Ohio Medical University is an AA/EEO Employer. The university has a strong commitment to the principles of diversity and inclusion and to maintaining working and learning environments that are free from all forms of discrimination. Women, individuals with disabilities, veterans and minorities are strongly encouraged to apply.

Pay Grade: 5
Starting Hourly Pay Rate Range: $15.95 – $17.04
Location: Rootstown, OH

Benefits Offerings Include:
- Hybrid Workplace
- Competitive Health, Vision, Dental
- Flexible Spending Account
- State Retirement with 14% matching
- Excellent Vacation and Sick Time
- 11 Paid Holiday Days
- Wellness Offerings
- Short and Long Term Disability Coverage
- Life Insurance
For additional details visit: https://www.neomed.edu/hr/benefits/
Principal Functional Responsibilities
1) Provide administrative support to designated department management and/or program(s). Duties may include serving as receptionist to greet visitors and answer phone and general office inquires. Prepare documents and maintain information as requested (i.e., student lists / database, examinations, correspondence, manuscripts, class lists, and reports).
2) Support program activities as requested (i.e., proctoring exams, lectures, departmental events)
3) Serve as liaison between program staff, faculty, students and other applicable constituents. .
4) Perform other duties as assigned
Qualifications
Education/Degrees: High school diploma or equivalent. Some coursework in secretarial / administrative support.
Experience: 2 – 3 years related work experience in an administrative support / secretarial role. Proficient computer skills – Microsoft Office Suite and database experience. Higher education experience preferred.
Key Skills, Personal Characteristics, and Key Competencies
· Excellent customer service and interpersonal skills with the ability to interact with all constituents in a professional, competent and professional manner.
· Ability to work independently and adjust to changes.
· Strong written and oral communication skills.
· Proven organizational skills with accuracy and a strong attention to detail.
· Ability to maintain strict confidentiality and represent the organization appropriately.

Key Competencies:
  • Communication: Builds and maintains open, transparent and effective lines of communication, within and outside the University, to better serve others in all interactions; appropriately tailor written and verbal messages to target audiences.
  • Service Excellence: Maintains focus on service excellence in all relationships with colleagues, students and NEOMED guests; views all interactions as a potential opportunity for demonstrating NEOMED’s focus on serving others.
  • Diversity, Equity & Inclusion/DE&I:Practices inclusion of those unique human qualities that are different from our own and outside the groups to which we belong; respects and values all people, nurtures open dialogue between those of differing perspectives; and empowers people to express themselves and show an appreciation of others. Diversity, equity and inclusion (DE&I)at NEOMED includes in addition to the dimensions of gender, race, ethnicity, national origin, age, religion, sex, gender identity and sexual orientation, it also includes socioeconomic status, physical attributes and abilities; political, cultural, and intellectual ideologies and practices.
  • Civility: Civility at Northeast Ohio Medical University (NEOMED) involves treating people with dignity, respect, and courtesy which involves efforts to understand differences and a general awareness of the rights, wishes, concerns and feelings of others. It involves speaking in ways that are respectful, responsible, restrained and principled, and avoiding that which is offensive, rude, demeaning or threatening.
Preferred Qualifications
Physical Requirements
Must be able to utilize a phone, computer and screen and other office equipment. While performing the duties of the job, the employee is frequently required to sit; talk; or hear and occasionally stand, walk, reach, stoop, or kneel. Must be able to occasionally lift up to 25 pounds.

Qualifications

Education/Degrees: High school diploma or equivalent. Some coursework in secretarial / administrative support.
Experience: 2 – 3 years related work experience in an administrative support / secretarial role. Proficient computer skills – Microsoft Office Suite and database experience. Higher education experience preferred.
Key Skills, Personal Characteristics, and Key Competencies
· Excellent customer service and interpersonal skills with the ability to interact with all constituents in a professional, competent and professional manner.
· Ability to work independently and adjust to changes.
· Strong written and oral communication skills.
· Proven organizational skills with accuracy and a strong attention to detail.
· Ability to maintain strict confidentiality and represent the organization appropriately.