Student Experience and Engagement Associate Director/Lead

$86,000 - $100,000 yearly
  • University of Michigan
  • Ann Arbor, MI, USA
  • Aug 09, 2022
Full time Education Management

Job Description

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in two pages or less, please let us know how this role aligns with your career aspirations and experiences. Submit both a cover letter and resume as one file (because of system limitations).


What You’ll Do

The Student Experience and Engagement Associate Director/Lead will lead multiple programs and initiatives, and provide both direct student administrative support and strategically plan and lead work that directly shapes the student and learner experience within our university and global communities. In collaboration with an engaged team committed to inclusion within the Center for Academic Innovation (CAI) you will develop and implement innovative strategies to engage U-M students and global learners as we work to expand access and equity in higher education. 

CAI is unique in its approach to co-creating experiences with and for our students as a part of our core work shaping the future of learning. As the Student Experience and Engagement Associate Director/Lead you will oversee the daily activities of the Center for Academic Innovation Student Fellowship Program, working directly with students to support their experience as fellows during their time in CAI. In our continued efforts to support students seeing themselves in our work, you will also engage with students both formally and informally on campus and through student advisory councils. As a part of this role you will also work strategically across CAI teams to expand our collective engagement with students and learners to provide for richer student learning experiences and improve our work products, supporting greater transformation and student success as a part of our commitment to diversity, equity, inclusion,  and justice (DEIJ). Reporting to the Senior Director of Educational Equity and Inclusion (EEI), you will work collaboratively on broad student experience and engagement efforts while being empowered to make important decisions regarding administration of the fellowship program. 

Who We Are 


As the Student Experience and Engagement Lead in the Center for Academic Innovation, you will be a part of the Educational Equity and Inclusion team. This team centers diversity, equity, inclusion, and justice (DEIJ) in our collaborative work across the center and university to adopt integrated strategies for improving access, equity and inclusion for students and learners through academic innovation. We work to advance equity and opportunity for education at all levels, engaging with important partners and designing initiatives to make structures around learning more accessible. 


The Center for Academic Innovation is where creativity, excellence, and the University of Michigan’s aspirations for societal impact combine to reimagine the future of higher education.  Through curricular innovation, educational data and research, and educational technology, we position the University of Michigan as a global leader in academic innovation to create and  inspire change in higher education and to promote an engaged and informed society. 


The Center for Academic Innovation (CAI) is committed to inclusion in our organizational work, culture, climate, and the products we create. We strive to recruit, develop, and retain a diverse team as a reflection of our commitment to our work designing equitable and inclusive learning and work environments that are necessary for the university community to make progress on solving societal challenges. CAI draws on each of our team member’s unique backgrounds and experiences to guide our everyday work in the center, and our team  collaborates with students, staff, and faculty on projects that center our commitment to DEIJ work. All interested applicants, including those from groups historically marginalized by educational privilege, are encouraged to apply.


  • Oversee the daily activities and administration of the CAI Student Fellowship Program
  • Lead the Student Academic Innovation Fund committee, including the recruitment of student innovators, the organization of proposal materials, and the  coordination of committee meetings to review proposals 
  • Help develop and implement EEI initiatives around inclusive teaching and learning experiences, including work around DEIJ, undergraduate education transformation, and learning and development beyond the classroom
  • Expand and sustain strategic partnerships that foster interdisciplinary student learning and engagement across university student service offices (Academic Affairs, Schools & Colleges, Student Life, and Enrollment Management)
  • Design strategies and foster relationships with student organizations and groups to build a network of student innovators interested in engaging with work within the center
  • Advise on the creation of marketing materials to facilitate student recruitment
  • Organize and lead student/learner advisory councils and groups to co-create innovative strategies that support success while gleaning valuable insights and perspectives regarding our existing work products
  • Consult with all areas within CAI around student experience and engagement best practices
  • Support student involvement within relevant center and university events
  • Manage the annual Academic Innovation at Michigan (AIM) Student Showcase
  • Establish processes to continuously evaluate and improve programs and their corresponding activities, processes, and practices
  • Directly supervise 3-4 EEI student fellows, leading the project planning and implementation process for each fellow while ensuring milestones are completed within the established timelines

Student Experience and Engagement Associate Director Full Job Description

Skills You Have

  • You are student-centered leader that is passionate about equitable student success and working with a diverse population of students
  • You are skilled in working at both operational and strategic levels in a collaborative team environment
  • You have student engagement experience and an understanding of student development
  • You can provide leadership for efforts that require you to promote diversity, equity, inclusion, and justice in the integrated work products within the center
  • You think about how we can better engage and support students and can assess services and outcomes in real time
  • You value transformation, bold thinking, innovation, risk-taking, and problem-solving
  • You are organized, thoughtful, and collaborative and can work both independently and as a part of a team

Why Work at Michigan

In addition to a career filled with purpose and opportunity, the University of Michigan offers a
comprehensive benefits package to help you stay well, protect yourself and your family and plan
for a secure future. Benefits include:

  • Generous time off, including vacation time, sick time, holiday and season days
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health, dental, and vision insurance effective on your very first day
  • Health and Well-Being programs and services
  • Paid maternity and parental leave
  • Life insurance and long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
  • Opportunities for professional development

For additional Benefits and Wellness details, see

Additional Information

  • You will have the opportunity to work a hybrid schedule (some amount of time in our Ann Arbor, MI office and some remote) - specific schedule expectations will be discussed during the hiring process
  • You may be required to work some evening and/or weekend hours to engage with students when they are available
  • You must have legal authorization to work in the United States
  • This position is funded for 5 years with the ability for renewal based on available funds

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.
Background checks will be performed in compliance with the Fair Credit Reporting Act. 

Decision Making Process

Applications will be reviewed as received throughout the posting period and continue until the
position is filled.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.  The general salary range for this position is between $86,000-$100,000 with actual salary being commensurate with direct experience and the level of the position.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.


Required Qualifications

Requirements for Associate Director level:

  • Bachelor’s degree and seven or more years of direct experience working with students in a higher education setting (or related setting that is directly relevant to the job responsibilities of this position), or equivalent combination of education and experience
  • Five or more years of progressively responsible experience recruiting and supporting students as a part of a program or initiative
  • Experience developing and implementing strategic efforts or plans

Requirements for Lead level:

  • Bachelor’s degree and five or more years of direct experience working with students in a higher education setting (or related setting that is directly relevant to the job responsibilities of this position), or equivalent combination of education and experience 
  • Three or more years of progressively responsible experience recruiting and supporting students as a part of a program or initiative In addition to the above  requirements, candidates must also possess the following qualifications: 

In addition to the above requirements, candidates must also possess the following qualifications: 

  • Demonstrated commitment to diversity, equity, inclusion, and justice, including direct experience working with students to provide inclusive and welcoming activities and experiences
  • Experience building strategic and sustainable cross-organizational partnerships, including collaboration skills to work with multiple partners 
  • Ability to manage large programs or projects
  • Experience organizing student activities and events
  • Track record supervising or mentoring student staff
  • Proficiency in evaluating, assessing, and improving student and program outcomes


General-Other: Administrative-Clerical, Recruiting-Sourcing, School-College Administration, University

Salary Information

The general salary range for this position is between $86,000-$100,000 with actual salary being commensurate with direct experience and the level of the position.