Control Center Technician

$28.69 hourly
  • CDE Lightband
  • Clarksville, TN, USA
  • Aug 05, 2022
Full time Information Technology

Job Description


CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet and phone service to customers within the city limits. CDE Lightband serves over 77,000 metered homes and businesses with electric service and over 26,000 customers with broadband services over our Fiber to the Premise Network.

We are looking for a candidate to join our Engineering Team as a Control Center Technician. Working with the Sr. Control Center Technician and under the direction of the Engineering Manager, the incumbents primary responsibility is to provide technical support for the SCADA System and related support systems (IVR, OMS, GIS) utilized by the Control Center.

All Applicants should have the stated experience, which should include at least a Bachelor's Degree in Engineering, Information Technology, Computer Science, Electronics or a related field of study and at least 1-3 years working experience in an electrical distribution system with a fiber infrastructure, preferably CDE Lightband.

Control Center Technician



Reports To:

Engineering Manager

Job Status:

Full - Time

Work Schedule:

Business Hours

Pay Status:


FLSA Status:


Pay Grade:



Updated June 2022

Job Summary

Incumbents primary responsibility is to provide technical support for the SCADA System and related support systems (IVR, OMS, GIS) utilized by the Control Center working with the Sr. Control Center Technician and under the direction of the Engineering Manager. Ensuring the needs of the Control Center are met with regard to organizational policies, safety procedures, and external regulation (such as the NESC) is key to success in this position.

Essential Duties and Responsibilities

  • Assist in maintaining and providing technical support for Control Center systems and their networks by repairing, performing maintenance, and programming and configuring servers, personal computers, and field equipment utilizing Linux,Windows,andotherproprietaryoperatingsystemsandAlsoresponsiblefortrainingany new or additional users on the systems.
  • AssistinconfigurationandintegrationofnewIED's(IntelligentElectronicDevices)asstandaloneRTU's(Remote Terminal Units) or secondary to existing RTU's. Including design, wiring, documentation, and point verification working with other personnel (such as Dispatchers, Engineers, Substation Maintenance, and Fiber Division personnel).
  • Handle trouble requests;data report requests;monitor ControlCenter Systems and communicate with control Center personnel to utilize systems in most efficient and effective methods possible
  • Lead special projects and initiatives that meet Control Center goals while maintaining interdepartmental needs; communications with other departments,scheduling planning meetings;communication with vendors and ther support systems
  • Responds to outages/emergencies,during regular hours and after-hours;assists during major outagesand emergency situations.
  • Performsotherdutiesasassignedofasimilarnatureortoprovideassistanceas needed



Bachelor's Degree in Engineering, Information Technology, Computer Science,

Electronics, or a related area of study in a technical field preferred but not required


1-3 Years' experience in an electrical distribution system with a fiber infrastructure,

preferably CDE Lightband

Certifications &


Driver's License

CPR/AED or ability to obtain upon hire

Other Requirements:

Minsait ACS SCADA System Courses, Schweitzer Engineering Laboratory courses, and/or other training preferred, but not required upon hire, and may be requested per management

Equivalent combination of education and experience sufficient to successfully perform the essential duties of the job also considered

Knowledge, Skills and Abilities

  • KnowledgeableofSCADAsystemsandhardware
  • KnowledgeableofOccupationalhazardsandSafetyRegulationsassociatedwithelectricaltransmissionand distribution
  • KnowledgeableofCDELightbandOperationsandEmergencySituations
  • Knowledgeableofelectricalsystemsprinciples,practicesandtechniques
  • KnowledgeableofCityGeography
  • KnowledgeableofandSkilledinMathematicalprinciplesandDraftingtechnology
  • SkilledinBasicComputerandrelatedsoftwareapplications
  • SkilledinPrioritizingandAssigningWork
  • SkilledinCoordinatingassignmentsandRemainingcalmandprofessionalinemergencysituations
  • SkilledinBasicComputerandrelatedsoftwareapplications
  • SkilledinUtilizingnecessaryfieldequipment
  • SkilledinMaintainingandUpdatingDatabases,andPerformingmathematicalandstatisticalcalculations
  • SkilledinReadingandcomprehendingtrainingdocuments
  • SkilledinOrganizingandpresentingdata,preparingoperationalrecordsand
  • Abilitytoworkindependentlyandindividually
  • Abilitytocommunicateclearlyandconciselybothwrittenandthroughthespoken
  • Abilitytoapplyprinciplesoflogicalorscientificthinkingtoawiderangeofintellectualandpractical problems
  • Abilitytopayattentiontotheminutedetailsofaprojectortask
  • Abilitytoidentifyandcorrectconditionsthataffectemployeesafety
  • Abilitytocomprehendcomplextechnicaltopicsandspecialized
  • Abilitytofindasolutionforortodealproactivelywithwork-related
  • Abilitytomakecriticaldecisionswhilefollowingcompany
  • Ability to accept responsibility and account for his/her actions

Working Conditions

  • Indoor & Outdoor working position,requiring incumbents to travel from office to worksite via company
  • Requires constant indoor and outdoor work with potential for extreme outdoor temperatures
  • Potentialtoworkoutsidenormalworkinghoursonoccasion
  • Incumbents maybe subjected to moving mechanical parts,electrical currents,dusts,intense noises, environmental disturbances, workspace restrictions, and travel.
  • Positionwillbescheduledfor'On-Call'Rotation

Additional Note

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on business needs of the department.

All employees in pursuit of their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.

  • EEO Compliant. TN Drug-Free Workplace. E-Verify & i9 Participant. Equal Opportunity Employer.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


4 Year Degree

1-3 years experience in an electrical distribution system with a fiber infrastructure, preferrably CDE Lightband