Member Services Specialist (Part-Time)

  • Brewers Association
  • Boulder, CO, USA
  • Feb 14, 2020
General Business

Job Description

Description:

Department: Member Services


Position Reports To: Member Services Manager


General Purpose:

As the front line of communication, this part-time, entry-level positions primary responsibility is to provide high-quality service to Brewers Association members and customers. This position is also responsible for processing all memberships and orders with a high degree of accuracy and efficiency. This position also provides support to the Warehouse Manager as needed.


Essential Duties:

  • Supervise Member Service Specialists and daily department activates.
  • Provide training and support for Member Services Specialists.
  • Provide excellent customer service both internally and externally.
  • Manage the departments response to all email, phone, chat and walk-in inquiries.
  • Oversee updates and new product development for BA online stores.
  • Manage all departmental reporting, including daily and monthly needs.
  • Oversee updates and new product development for BA online stores.
  • Serve as a part of the frontline response team to all outside phone, chat and email inquiries.
  • Ensure all AHA and BA memberships are processed in a timely manner.
  • Collaborate with Member Services team to ensure accurate execution of membership renewals and member card mailings.
  • Oversee member packet mailings.
  • Manage shipment of replacement copies of membership cards and publications i.e. Zymurgy & The New Brewer magazines.
  • Self-educate on all association programs and events.
  • Support Office Manager with office coverage and serve as first point of contact for office visitors.
  • Support Office Manager with main office entrance opening and closing each day as needed.


.Requirements:

Skills, Knowledge and Abilities:

  • Ability to focus on one task for several consecutive hours.
  • Outstanding customer service ethic and high expectations for quality.
  • Strong self-motivation and ability work independently.
  • Outstanding ability to develop positive relationships.
  • Excellent written and verbal communication skills.
  • Strong writing, editing and data entry skills with emphasis on speed and accuracy.
  • Ability to promote events, publications, services and announcements to the media, members, industry representatives and the general public.
  • Strong knowledge of Microsoft Office Suite including Word, Excel and PowerPoint.
  • Ability to prioritize daily tasks and projects to achieve ongoing goals in multiple areas.
  • Strong organization skills and strong attention to detail.
  • Strong project and operations management skills.
  • Ability to organize and distribute work, prioritize tasks and meet deadlines.
  • Ability to focus on one task for several consecutive hours.
  • Excellent knowledge of Generally Accepted Accounting Principles.
  • Strong self-motivation and ability work independently


Additional Requirements:

  • Must be +18


Travel Required:

  • Great American Beer Festival in Denver
  • Additional travel to Brewers Association events or professional development ass assigned.


Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.


Equal Opportunity

Brewers Association is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, or marital/familial status.


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Qualifications

qualifications