Client Relations Specialist

  • W.B. Mason Company, Inc.
  • Cranston, RI, USA
  • Jan 29, 2020
Customer Service

Job Description

W.B. Mason Company, Inc.

Equal Opportunity Employer

W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Client Relations Specialist


Job ID: 2020-3619
Type: Full Time
# of Openings: 1
Category: Customer Service/Support
Rhode Island


Represents W.B. Mason Company, Inc. in a positive manner while speaking with customers and co-workers, processing orders and responding to customer needs or requests.


Essential Duties and Responsibilities

  • Answers customer calls and chats
  • Follows through on all issues related to customer calls, chats, and emails received
  • Data entry of orders received from various channels
  • Research and solve customer issues
  • Additional tasks may be assigned

Knowledge, Skills and Abilities

  • Exceptional customer service skills
  • Outstanding communication skills with an ability to converse, read and write in English
  • Must be organized and able to manage multiple priorities
  • Fast and accurate data entry
  • Enjoy working in a fast paced, high volume environment
  • Ability to present and maintain a positive attitude at all time with customers and co-workers


Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 15 pounds.