Therapeutic Training and Support Worker

  • You, Inc.
  • Southbridge, MA, USA
  • Jan 21, 2020

Job Description

A Therapeutic Training and Support Worker (TTS) works as part of a team that includes an In-Home Therapist (IHT), for the purpose of treating a youth’s mental health, behavioral and emotional needs, including improving the family’s ability to provide effective support for the youth to promote his/her healthy functioning within the home, family, community and school systems.

The TTS supports implementation of a treatment plan to assist the youth and family in achieving the goals and objectives of that plan. The service provided by the TTS includes teaching the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations and to assist the family to address the youth’s emotional and mental health needs.


  • Works in collaboration with an In-Home Therapist to support the implementation a treatment plan to assist the youth and the family in achieving the goals of the plan. Provides phone contact as part of the intervention.
  • Assists with intake, assessment, crisis intervention and/or client care services for children, adolescents, and/or their families as part of a multidisciplinary team.
  • Reviews/develops of a risk management/safety plan in collaboration with the youth and parent/caregiver.
  • Demonstrated communications and organizational capabilities.
  • Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience.
  • Works with the In-Home Therapist to provide family therapy.
  • Identifies community resources and develops natural supports for youth and parent/caregiver(s) to support and sustain achievement of the youth’s treatment plan goals and objectives.
  • Provides or secures support and crisis/emergency services for the youth/family.
  • Providing client support, intervention, therapeutic, and clinical care services
  • Responsible for the coordination, implementation, and facilitation of client care services.
  • Maintain electronic records, notes, reports, summaries and any other documentation as required by agency/program and payer agency policies and procedures and with a professional commitment to confidentiality.
  • Responsible for monitoring and meeting the expected productivity requirement.
  • Required to attend Multi-Disciplinary Treatment Team Meetings, scheduled program meetings.
  • Maintain scheduled and timely appointments with clients, utilizing appropriate services and modalities.
  • In addition, provide consultation and/or coordination of care to clients and families, and as needed to other Y.O.U., Inc. components, community agencies and schools.
  • Maintain compliance with state and federal guidelines regarding client confidentiality, HIPAA, and client privilege.
  • In addition, responsible for abiding by agency policies and procedures with regard to use of technology and electronic media.
  • Monitor and attend to issues of risk and safety, filing 51A’s and other reports when legally mandated to do so.
  • Any other reasonable duties assigned by the direct supervisor, Site/Program Director and/or Assistant Component Director/Component Director.

Skills & Requirements


  • BA/BS/BSW degree in psychology/social work or other human service degree required.
  • At least two years of experience working with youth and families preferred.
  • Valid MA driver’s license required as extensive travel is involved in this position.
  • Strong knowledge in child/youth mental health, family systems theory/practice, behavior management and practical experience with youth and families preferred.

The schedule for this position is Monday, Tuesday & Thursday 11am-7pm, Wednesday 12-8pm and Friday 10am-6pm.