Front Counter Associate

  • Confidential
  • Rochester, NY, USA
  • Nov 09, 2019
Customer Service

Job Description

Summary: Responsible for providing customer service and managing incoming calls to the company by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Responsible for handling all incoming calls from customers, vendors, and other persons.*
  • Performs outgoing calls to check on customers product ordering and bulk CO2 tank fill percentages.*
  • Assists all customers and persons that come to front counter.*
  • Inputs orders from customers for product and service.*
  • Performs cash register functions for orders from drivers and customers at front counter.*
  • Assists salesmen with customer account inquiries.*
  • Creates purchase orders for bulk CO2 drivers and truck maintenance*
  • Manages email communication with customers.*
  • Acts as a liaison between Sales, Dispatch, Service, and Accounts Receivable Departments for incoming customer calls.*
  • Informs manager of special requests or changes to customer accounts.*
  • Resolves customer concerns by identifying the best solution and sending any corrections or adjustments to the appropriate department.*
  • Responsible for making sure proper liability release forms are signed by customers purchasing dry ice, gases, or propane.*
  • Examines certification dates on customer owned cylinders and propane tanks to verify they are within current date specifications.*
  • Responsible for staying informed with any changes made to operating procedures and products that are stocked.*