Analyst, Business Process

  • Freedom Mortgage
  • Fishers, IN, USA
  • Oct 23, 2019
General Business

Job Description

Freedom Mortgage

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Job ID: 4661
Location: Fishers, IN
Functional Area: Servicing
Department:Loss Mitigation
Employment Type:Full Time
Relocation Provided: No

Position Description:


Evaluates, designs, executes, measures, monitors and control business processes. Ensure that business process outcomes are in harmony with an organization's strategic goals. Work collaboratively across all departments of the servicing to help improve the management of a business process. Focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives goals.

Essential Job Functions:
  • Must have Loss Mitigation underwriting experience.
  • Perform audits, or reviews, of processes within Loss Mitigation Departments to identify key Risks.
  • Identify Controls in place to mitigate any identified risks.
  • Identify areas at an acceptable risk level and ensure management is made aware.
  • Identify any potential process improvements or system enhancements that could assist a Department with control improvements.
  • Assist departments with process improvements or suggestions as to how risk can be mitigated within a process of a department.
  • Generate Audit Reports at the conclusion of an audit that provides scope, purpose, outcome, and any management recommendations.
  • Perform audits within required timelines and meeting all deadlines.
  • Perform various audits related to Operational Risks, as identified by manager
  • Analyze the process and procedures that servicing have in place. Collect data and perform research to gain a complete understanding of the servicing department business needs in order to measure the effectiveness of the current practices.
  • Works cross-functionally to drive optimized service business design within the servicing department through opportunity/issue identification, systemization, testing, training and deployment.
  • Understand the servicing department's use of systems, reports & tools and function as a subject matter expert.
  • Ensure that system and tools are adequate and properly utilized. Propose and develop enhancements as necessary.
  • Develops recommendations for improvement based on observation, data analysis, audit recommendation, and evaluation of business cross departmental workflow.
  • Leverages tools and methodologies to drive implementation consistently across the lines of business.
  • Teaming with external and internal business contacts for responding to system interface and data issues.
  • May deliver presentations and training courses including measurement, analysis, improvement and control.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:
  • Bachelor's Degree from a Four (4) year College or University; or combination HS Diploma/GED required and related work experience
  • One (1) to two (2) years related experience and/or training


Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the USA. Freedom Mortgage currently services more than 225 billion dollars in loans. And we are continuing to grow! Freedom Mortgage is proud to be recognized by Inc. Magazine's, Inc. 5000 rankings for the fastest growing private firms in the nation for six consecutive years (2013-2018).

Freedom Mortgage has over 4000 employees and offices nationwide. Locations include suburban Philadelphia (we have multiple sites in Southern New Jersey) and Fishers, IN, two regions where we were named Top Workplaces (The Indianapolis Star named Freedom Mortgage at Top Workplace four years in a row). We also have large operating centers in Melville, NY; Jacksonville, FL; San Dimas, CA; and Tempe, AZ; and Columbia, MD

Freedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply!MaGeymS7XlRrukjwsrJgy