Customer Service Representative

  • WAXIE Sanitary Supply
  • Seattle, WA, USA
  • Oct 12, 2019
Customer Service

Job Description

WAXIE Sanitary Supply

WAXIE Sanitary Supply is an EEO/AA/Disability/Vets Employer


Job ID 2019-3162
Category Customer Service/Support
# of Openings 1


At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn't be done without our top-of-the-line Customer Service team. That's where you come in!

This position is full-time, Monday through Friday 8am - 5pm with the opportunity for overtime, weekends and holidays off.

WAXIE offers market competitive compensation plus benefits including medical/dental/401K and tuition reimbursement.

Essential Duties

  • Engage with customers to resolve matters on product pricing and concerns in regards to product receipt. Research customer needs and communicate responses via telephone, e-mail, fax and in-person.
  • Assist customers with online ordering through account set-up, order administration, and training on WAXIE's online ordering system ("Web@Work").
  • Input customer orders to WAXIE's inventory management system (AS400).
  • Support Sales team by referring new business leads and assist with inquiries on pricing and other customer requests.
  • Maintain showroom cleanliness and facilitate proper merchandise stocking, rotation, and labeling.
  • Participate in vendor product training to stay up-to-date on product knowledge.
  • Other duties as assigned.


  • Previous customer service and cash handling experience preferred.
  • A high level of professionalism with a positive attitude.
  • Ability to multi task in a fast paced environment.
  • Ability to educate and recommend WAXIE products and services to customers.
  • Excellent verbal and written communication skills.
  • Excellent attention to detail, organize and ability to prioritize requests.
  • Ability to professionally interact with internal and external customers via phone, email and in person.
  • Ability to work with multiple systems including AS400 and WEB based programs.
  • Ability to work independently and in a team environment.
  • Previous experience in Jan San industry or distribution preferred.
  • Great attention to detail.
  • Organized with the ability to multitask and prioritize.
  • High School Diploma or equivalent required, Some college preferred.