Electronic Technician and Customer Support Specialist

$35,000 - $45,000 yearly
  • Gaming Laboratories International
  • Wheat Ridge, CO, USA
  • Sep 16, 2021
Full time Information Technology

Job Description

Kobetron, LLC is recognized world-wide for developing and manufacturing sophisticated and reliable stand-alone and PC-based testing equipment for the gambling industry. Join an innovative Company while leveraging your knowledge of electronic circuitry to support a fast-paced, collaborative team. As a Electronic Technician and customer support specialist you will have the opportunity to work in a team environment to maximize productivity by troubleshooting PCBs, reading schematics, building custom parts for our products, assembling boards, troubleshooting customer inquiries, testing equipment, assisting in installations, supporting our clients and completing special projects as assigned. We are seeking a professional like you with a strong attention to detail to join the Kobetron team that is responsible for delivering world class products, customer service and client satisfaction for Kobetron.


Who We Are…

Since 1984, Kobetron has provided standard and specialized test equipment for the gambling industry.  We are proud to provide independent, third-party verification tools that serve as a critical link in establishing a fair game of chance. Kobetron is a division of Gaming Laboratories International, a global leader in the testing and certification of gaming devices and systems.


Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement.


What You Will Accomplish Here…

This is a fast-paced, dynamic position and an ideal fit for someone who thrives on wearing many hats to troubleshoot and maintain hardware and software components in order to optimize our productivity. You will play a key part of the team in assembling, testing, and troubleshooting custom test equipment for the gambling industry. Also, you will have an opportunity to speak directly to our clients by providing demos, assisting with onboarding, and utilizing problem-solving skills to troubleshoot client’s questions.


This position will focus on the following: 


Hardware Maintenance and Assembly

  • Builds customs parts for our products.
  • Troubleshoots issues and makes repairs on PCBs
  • Assembly of custom cable sets
  • Testing of custom software applications
  • Interfaces with vendors to order components, handle returns, and request new builds, as needed.
  • Handles packaging and shipping to clients.
  • Test connections with systems.
  • Maintain and organize stock of units.


Customer Support

  • Provide demonstrations to potential clients.
  • Assists with onboarding new clients, by showing them how to utilize Kobetron products.
  • Assists with customer inquiries, including troubleshooting issues and providing step by step instructions.
  • Address product returns and warranty repairs.
  • Assist with software component questions

Education, Experience and Skills:

  • High school diploma or GED equivalent is required. Two-year degree in a related field is preferred.
  • Must have the ability to assemble small components.
  • Ability to solder wires and components. 
  • Basic understanding of reading electronic schematics
  • Proficiency using Microsoft Office, including Word, Excel and PowerPoint is required.
  • Must have the ability to work independently, as part of a team, and exercise sound judgment.
  • Strong verbal and written communication skills are required.
  • Must have the ability to handle multiple projects under tight deadlines.
  • Must demonstrate a high degree of attention to quality, details, and correctness.
  • Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.

 We offer a competitive total compensation packet, with benefits that include…

  • The option to have 100% employer paid health, dental, & vision insurance for single coverage
  • 100% Employer paid group insurance benefits, including life insurance
  • 4 weeks paid time off (per year)
  • Paid holidays
  • Yearly discretionary bonus and the opportunity for performance-based bonuses throughout the year
  • 401K retirement savings plan with 50% matching contribution (up to 5% of your annual salary)
  • Educational assistance program

Gaming Laboratories International (GLI) is a gaming services companyAny of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the jobThe incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.


GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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