Description
- Within the first two weeks, complete basic product training on the CINC platform/product, and work closely with the Billing Lead to develop a solid understanding of the internal billing system and processes.
- Communicate with clients with overdue balances and facilitate timely collections.
- Review incoming client contracts for licensing fee structure and setup initial client accounts within the billing system.
- Communicate with clients regarding billing system set up during the implementation process and develop accommodating billing arrangements with third parties when necessary.
- Process and complete all billing maintenance requests submitted via support tickets and/or phone calls with a quick turnaround and a high level of accuracy.
- Monitor aging reports to minimize overdue payments and escalate issues as needed to the Billing Lead.
- Research, reconciliation, and dispute resolution
Requirements
- 1-2 years’ experience in a client-facing role within an office environment. Experience in a Billing department preferred.
- Experience with Salesforce and Zuora is preferred
- Experience with Microsoft Excel and Word
- Bachelor’s degree in a related field
- Ability to learn new software applications quickly.
- High level of attention to detail and a passion for staying organized.
- You are internally driven to make things better, pinpoint weaknesses, think creatively to solve problems, and love to exceed expectations.
- Excellent verbal and written communication skills.
- You thrive in a high-energy, rapid growth start-up environment.
- You have a genuine, positive, and uplifting attitude that inspires co-workers and clients, and a desire to make work...fun and enjoyable.
- You are comfortable working with numbers and love interacting with clients!