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  • Within the first two weeks, complete basic product training on the CINC platform/product, and work closely with the Billing Lead to develop a solid understanding of the internal billing system and processes.
  • Communicate with clients with overdue balances and facilitate timely collections.
  • Review incoming client contracts for licensing fee structure and setup initial client accounts within the billing system.
  • Communicate with clients regarding billing system set up during the implementation process and develop accommodating billing arrangements with third parties when necessary.
  • Process and complete all billing maintenance requests submitted via support tickets and/or phone calls with a quick turnaround and a high level of accuracy.
  • Monitor aging reports to minimize overdue payments and escalate issues as needed to the Billing Lead.
  • Research, reconciliation, and dispute resolution


  • 1-2 years’ experience in a client-facing role within an office environment. Experience in a Billing department preferred.
  • Experience with Salesforce and Zuora is preferred
  • Experience with Microsoft Excel and Word
  • Bachelor’s degree in a related field
  • Ability to learn new software applications quickly.
  • High level of attention to detail and a passion for staying organized.
  • You are internally driven to make things better, pinpoint weaknesses, think creatively to solve problems, and love to exceed expectations.
  • Excellent verbal and written communication skills.
  • You thrive in a high-energy, rapid growth start-up environment.
  • You have a genuine, positive, and uplifting attitude that inspires co-workers and clients, and a desire to make and enjoyable.
  • You are comfortable working with numbers and love interacting with clients!