22 jobs found in Worcester

Who We Are: Notre Dame Health Care Center, Inc. deeply rooted in the heritage of the Sisters of Notre Dame de Namur, is committed to the physical, spiritual, and emotional care of our residents and patients. Located off the shores of Lake Qunsigamond within the woods of the Worcester Land Trust, our award winning Long Term Care facility seeks RNs and LPNs committed to providing only the highest level of care to our residents. In exchange, NDHC is committed to providing our staff with a respectful, professional, and safe workplace. Responsibilities: 8-16 hours available every other weekend; every other holiday Check all ill residents early in the shift, make periodic assessments, report changes to appropriate personnel, make appropriate interventions and document these in Medical Record. Continually assess resident care needs and apply findings to the development of the Minimum Data Set, Resident Assessment protocols and Interdisciplinary care plans for each resident. Reports changes in resident condition to Supervisor, attending physician/NP and families as necessary and document in Medical Record. See that all required documentation is correct, reflects need and is up-to-date with no omissions. Collaborate with Nursing Assistants in accurate documentation. Administer and record prescribed medications and treatments. Assess residents on admission and initiates interim care plan. Work with the Supervisors and SNAs in the supervision of ancillary personnel in the delivery of quality care and service and in the accurate documentation of resident care needs. Interpret policies/procedures to ancillary staff, residents, families, and visitors. Uphold Infections Control policies/practices and those of the Quality Assurance & Improvement Committee. Delegate duties appropriately and supervise unlicensed assistive personnel. Render emergency care as needed, report to supervisor; submit complete, accurate, and timely incident reports as necessary.

Notre Dame Health Care, the operator of a five-star rated rehab and long term care center, assisted living residence, memory care units, Medicare licensed hospice, palliative and pediatric care programs, care management program, and an educational center, all located in Worcester, MA seeks a Certified Nursing Assistant (CNA) to provide care giving duties to our residents in the Long Term Care facility. Certified Nursing Assistant (C.N.A.) Job Responsibilities: Performs all personal care activities under the direction of an RN and which may include, but not be limited to, assisting the patient or client with personal hygiene, ambulation, eating, dressing, shaving, and physical transfer Maintenance of a clean, safe and healthy environment Other activities as taught by a licensed health professional employee Assisting with tasks associated with elimination including, but not limited to toileting, assisting with the use of the bedpan and urinal, providing catheter care including changing the urinary catheter bag, collecting specimens, and/or emptying ostomy bags, or changing bags that do not adhere to the skin. Assisting with the use of devices such as a wheelchair or walker Assisting with prescribed range of motion exercises Keeping records of personal health care activities. Observing appearance and gross behavioral changes in the patient and reporting to the RN. PM17

Who We Are: Notre Dame Health Care Center, Inc. (NDHCC) which is deeply rooted in the heritage of the Sisters of de Namur is committed to the physical, spiritual, and emotional care of our residents and patients. Located off the shores of Lake Quinsigamond within the woods of the Worcester Land Trust, our 5 Star rated nationally recognized Long Term Care facility seeks experienced Nurse Manager Candidates. Notre Dame Health Care is a unique community where we strive to provide a family-like environment for our residents, patients, family members, students, and team members. This environment is built on the mission of the Sisters of Notre Dame, and is exemplified by love, joy, and compassion. Come join a group of dedicated employees that are compassionate, care about our residents, families and work as a team. We have one of the best resident staffing ratios in the city of Worcester. NDHC has great benefits for eligible employees, such as time off, company match retirement plan, medical, dental, vision, STD, campus parking, and much more. We care about our employees future and education. Through our Educational Bridge Center we offer scholarships, tuition assistance and free United States citizenships classes, we also offer adult learning night classes such as Hi-Set and ESL. NDHC has over 400 employees; we are locally and nationally recognized quality care facility.

Who we are: Rooted in the heritage of the Sisters of Notre Dame de Namur, Notre Dame Health Care (NDHC) is committed to the physical, spiritual, and emotional care of our residents and patients. As one of Worcesters largest healthcare organizations employing 420 employees, NDHC provides long term/skilled rehab care, residential assisted living care, adult/pediatric hospice and palliative care, and education, tutoring, and citizenship courses to hundreds of residents/patients every year. Located off the shores of Lake Quinsigamond within the woods of the Worcester Land Trust. The housekeeper will be responsible for: Following user directions for all compounds and chemicals, including use of proper proportions Labels all compounds and chemicals properly and stores them in locked storage areas Empties trash containers, replaces liners, as appropriate, and disposes of trash in proper receptacles Clean building floors by sweeping, mopping, scrubbing or vacuuming Washes windows, walls, ceilings, and woodwork, waxing and polishing as necessary Dusts and polishes furniture and equipment Maintains clean storage area and stores cleaning supplies in the directed manner Carries linens, towels, toilet items, and cleaning supplies, using wheeled carts and maintains fire aisles when using cleaning cart Replenishes supplies, linens, and bathroom items Reports any repair needs to supervisor or maintenance department as appropriate Observes for resident safety when in resident care areas Complies with state, federal, and all other applicable health care and safety standards. Performs other day-to-day laundry functions including: collecting, sorting, ironing, folding, stacking, hanging, and distributing laundry. Essential Functions: Must exhibit excellent customer service and a positive attitude towards patients Must be able to assist in the evacuation of patients Must demonstrate dependable, regular attendance Must be able to concentrate and use reasoning skills and good judgment Must be able to communicate and function productively on an interdisciplinary team Must be able to sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours PM17

Who we are: Notre Dame Health Care Center, Inc. (NDHCC) deeply rooted in the heritage of the Sisters of Notre Dame de Namur, is committed to the physical, spiritual, and emotional care of our residents and patients. Located off the shores of Lake Qunsigamond within the woods of the Worcester Land Trust, our du Lac Assisted Living residence, one of Worcesters premier assisted living facilities, seeks PCA's Per Diem all shifts are available. Responsibilities: Assist residents with Activities of Daily Living, as needed, including transport, transfer, mobility, mealtime assistance, and personal care and toileting needs. Participate in all program transition times, including daily arrival and departure, participant transporting, meals, activity set-up and cleanup. Set up, distribute and clean up after lunch and morning and afternoon snacks. Assist in implementation of day program recreational activities with the Activities Coordinator as needed. Complete daily ADL flow sheets and other documentation as needed. Perform other related duties as required. PM17

Who We Are: Notre Dame Health Care Center, Inc. (NDHCC) deeply rooted in the heritage of the Sisters of Notre Dame de Namur, is committed to the physical, spiritual, and emotional care of our residents and patients. Located off the shores of Lake Qunsigamond within the woods of the Worcester Land Trust, our Du Lac Assisted Living residence, one of Worcesters premier assisted living facilities, seeks an experienced Director of Marketing and Admissions professional to develop, implement, and direct the overall marketing and admissions plan within the context of Notre Dames reputation of high quality compassionate care. Responsibilities: The Director of Marketing & Admissions collaborates with the Executive Director to develop and execute a strategic marketing plan to grow and maintain occupancy, fosters relationships with professional referral sources, and maintains relationships with prospects and families. Responsibilities include fielding inquiry calls, conducting community tours, generating admissions to the assisted living community, attending industry related continuing education seminars, professional networking, and community events. In addition, position is responsible for planning and executing marketing events for professionals and prospects, and managing the monthly marketing budget, as well as participation as a member of the facilities leadership team, campus manager team, and as a lead member of the Notre Dame Health Care marketing team. PM17

Who We Are : Notre Dame Health Care Center, Inc. deeply rooted in the heritage of the Sisters of Notre Dame de Namur, is committed to the physical, spiritual, and emotional care of our residents and patients. Located off the shores of Lake Qunsigamond within the woods of the Worcester Land Trust, our award winning Long Term Care facility seeks RNs and LPNs committed to providing only the highest level of care to our residents. In exchange, NDHC is committed to providing our staff with a respectful, professional, and safe workplace. Notre Dame Health Care is a unique community where we strive to provide a family-like environment for our residents, patients, family members, students, and team members. This environment is built on the mission of the Sisters of Notre Dame, and is exemplified by love, joy, and compassion. Come join a group of dedicated employees that are compassionate, care about our residents, families and work as a team. We have one of the best resident staffing ratios in the city of Worcester. NDHC has great benefits for eligible employees, such as time off, company match retirement plan, medical, dental, vision, STD, campus parking, and much more. We care about our employees future and education. Through our Educational Bridge Center we offer scholarships, tuition assistance and free United States citizenships classes, we also offer adult learning night classes such as Hi-Set and ESL. NDHC has over 400 employees; we are locally and nationally recognized quality care facility.

Executive Assistant to C-Suite - Health Care Insurance and Services! US-MA-Worcester Job ID: 5811 Type: Full Time # of Openings: 1 Category: Administrative/Clerical Fallon Health - Corp HQ Overview ABOUT FALLON HEALTH: Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org. This Executive Assistant position will support C-level executives and will be responsible for performing a number of administrative duties. The ideal candidate is highly self-motivated, professional and capable of managing their work load and prioritizing tasks in a fast-paced corporate environment. The ideal candidate must possess: Excellent organizational and multitasking skills. High level of integrity with a service oriented mindset. Attention to detail with a keen eye for quality output. Must be able to meet deadlines in a fast-paced quickly changing environment. Exhibit grace under pressure. A proactive approach to problem-solving with strong decision-making skills. Professional level verbal and written communication skills. Experienced in exercising discretion and confidentiality with sensitive company information. Collaborates and builds relationships with executives, peers and other essential staff. Responsibilities Completes a broad variety of administrative tasks for C-level executives. Manages extremely active calendars. Proactive thinker who actively anticipates and proposes solutions. Arranges detailed travel plans, itineraries and agendas; compiling documents for travel-related meetings. Manages a variety of special projects, some of which may have organizational impact. Participates in select meetings; accurately drafts minutes in a timely fashion, where appropriate. Screens calls/emails and attempts to resolve matters directly. Performs timely assignment/deliverable follow-ups with executive’s, direct reports and staff Responsible for packaging Board of Directors’ committee related materials. Maintains vacation schedules for all executive’s direct reports. Event Planning. Compose and prepare emails/correspondence that is sometimes confidential. Provide budget & expense management tracking & reporting. Supports a variety of special projects often requiring coordination with department leaders. Collaborates closely with the Executive Assistant team, exchanging ideas and efficiencies as well as providing coverage as required. Ensures established office procedures and administrative policies are followed. Performs a full range of routine administrative support: mail, electronic/paper filing, expense reports, purchase requisitions, office supplies, faxes, etc. Qualifications 5+ years professional administrative experience supporting C-level executives. Advanced proficiancy with MS Office Suite and exposure to other systems such as Sharepoint, Oracle and Adobe products. Legal and/or HMO experience strongly preferred Open to learning various other applications when needed, as company standards evolve. Bachelors or Associates Degree preferred. PM16 PI115556300

US-MA-Worcester Job ID: 2019-8785 Category: Dental Job Type Full-Time Overview We're SmileDirectClub , and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country. It's no small task. That's why we're looking for energetic, passionate, and confident Dental Assistants who can help turn frowns into life-changing grins. Are you up for it? Responsibilities How you make our customers SMILE... Deliver "5-Star" experience for every customer Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile Use cutting edge technology to create a 3D scan of customer's teeth for our Licensed Dental Professionals to review Help our customers select the best payment plan for their budget Provide our customers with complimentary whitening, and guide them through the "do's and don'ts" Work with your teammates to create a positive, high-energy atmosphere Additional responsibilities as needed to set your SmileShop up for success Qualifications It would really make us SMILE if you have... Dental Assisting Certificate and/or 1+ year of hands on dental experience required Experience taking impressions or using digital intraoral scanning equipment Sales and Customer Service experience, preferably in a retail sales setting Have confidence when presenting our product and accurately addressing a customer's questions and concerns Excited and passionate about transforming smiles and making an impact Fun and positive personality while being professional and eager to succeed Self-motivated and independent, but also open to learning Proven success and ability to quickly adapt to new systems and software Open-minded and optimistic as we continue grow and innovate Remain curious, and always look for ways to improve your shop operationally and the customer's experience How we make you SMILE... Competitive compensation starting from $18 per hour based upon dental assistant and sales/customer service experience Potential bonus opportunity based on sales and conversion metrics 30+ hour work weeks Health, Dental and Vision Insurance 401K Contribution with matching 3 weeks of Paid Time Off to all full-time team members Aligner and Whitening Benefit Collaborative work environment and positive culture Opportunities to grow within a fast-paced, innovative company Company Profile SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile. What is SmileDirectClub? Link here. What are our customers saying? Link here. What is a SmileShop? Link here. What is our culture like? Link here. How do you celebrate your team members? Link here. PI115497260

DIRECTOR, CONSUMER EXPERIENCE & STRATEGY - HEALTH PLAN PRODUCTS AND SERVICES - GREAT NEW ROLE! US-MA-Worcester Job ID: 5742 Type: Full Time # of Openings: 1 Category: Data Management/Reporting Fallon Health - Corp HQ Overview THE OPPORTUNITY: This is a fantastic new leadership opportunity for the right person who has been instrumental in transforming the consumer and customer experience across an organization. Health Care has become a very consumer driven industry and there are a great deal of quantified metrics and benchmarks that are measured and monitored that directly correlate to our success. We’re looking for a dynamic leader and change agent who can take this business critical function to the next level. More details follow below and we would love to hear from you if you have enjoyed success in this capacity, even if we start out with an exploratory and confidential conversation. ABOUT FALLON HEALTH: Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org . SUMMARY: The Director of Consumer Experience is accountable for the definition, development and deployment of a new Consumer Experience strategy, in collaboration with other Fallon stakeholders, that allows Fallon to transform from an ad hoc/reactive approach to a strategic, deliberate and proactive approach with clear outcomes pertaining to customer satisfaction, growth and retention. He/she is responsible for assessing and, where needed, refocuses current work being done through the Service Excellence Committee structure to fall under new strategy. Ensure new strategy captures work to be done to support CMS star ratings initiative, digital strategy, NCQA standards, cultural competency, etc., and supports the maximization of portal/CRM/marketing automation investments. Responsibilities Establish and Execute Consumer Experience Roadmap (55%) Set an inspirational vision for the organization, working closely with the VOOM team, Service Advisory and others to continuously improve Consumer experience metrics and reporting. Establish clear objectives, goals and milestones for the customer experience strategy. Understands the drivers of Consumer Experience performance and drive actions to improve FH’s score with a specific focus on CAHPS Design a multi-year roadmap to redefine Consumer experience framework and help the company strengthen customer experience management capabilities. Champion a customer experience culture using a common language and definitions at all levels and providing executive visibility around key customer experience metrics. Maintain and ultimately enhance survey processes that create customer experience metric results (currently member experience and provider satisfaction) and define actions to improve over time. Produces and monitors dashboards, trends and surveillance reports for Sr. Management and department leaders and teams. Includes CAHPS, internal monitoring and other sources as appropriate Develops action plans and interventions specifically designed to improve CAHPS performance. Includes successful execution and management working with cross functional teams to implement. Provide a fresh perspective on customer process work and recommendations on cross-functional updates to improve customer engagement programs and activities. Work closely with key cross-functional stakeholders and leaders across the organization to drive required changes to improve customer experience. Provide quarterly analysis and recommendations to the executive team on enhancements to customer experience. Drive execution of identified activities to improve consumer experience. Includes defined success criteria, meeting goals and active monitoring to determine if goals are achieved. Review industry trends routinely for new reporting, analysis and opportunities Improve Consumer Experience performance based on defined internal goals Keep abreast of relevant regulatory (pending and potential) updates. Identify and plan for potential impact to consumer experience Corporate Leadership (15%) Establish and maintain relationships with senior leaders and business partners, ensuring alignment with strategic priorities. Provide key metrics/reporting to leadership for Consumer Experience Performance Advocate and demonstrate value for Consumer Experience initiatives to Fallon Health management teams Share trends from data collection to areas to identify opportunities for improvements Build collaborative relationships across the organization and with FH customers and business partners Represent FH on external workgroups focused on consumer experience Participate in various Fallon Health workgroups/committees to advocate for Consumer Experience initiatives and recommendations for improvements Contribute to achievement of Fallon Health financial goals (15%) Ensure customer priorities are considered in planning and budgeting processes. Responsible for adherence to the approved budget and developing the business case for any variances. Resource Development (15%) Foster development of Fallon Health staff to support the needs of our members for optimal consumer experience via Training, workforce development etc. Initiate actions to foster organizational development and change management activities to ensure high performing work teams. Provide guidance and leadership to colleagues and indirect reports to ensure effect ive team environments through efficient leadership, motivational and organizational methods. Ensure adherence to established HR practices and protocols, champion teamwork and mutual respect and maintain the highest level of professionalism. Build collaborative relationships across the organization and with Fallon Health customers and business partners Qualifications 5+ years in customer experience transformation work and Voice of the Customer/Customer Advocacy Programs; health care a plus Ability to see from the customer point of view and championing that view across the company Proven track record for driving significant change/business transformation Experience building trusting relationships and influencing others (incl. executive audiences) Excellent planning skills through devising plans and strategies to move projects and the organization forward to enhance our consumer experience ratings. Consumer experience design and development preferred (including in the digital space) Results- and outcome-oriented program management experience Ability to shift from developing high level strategies to effective execution, influencing at every level, and driving decisions through appropriate collaboration Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions Demonstrated effectiveness bridging technology & business perspectives to collaboratively achieve shared project objectives Knowledge of Medicare, Medicaid and Commercial regulations, legislation and laws, auditing reports and system functions preferred Advanced skills in analytics and problem solving PM16 PI115381422

Community Resources for Justice ID 2019-4318 Type part-time Job Locations US-MA-Worcester City Worcester State MA Overview At CRJ we change lives and strengthen communities by advancing policy and delivering individualized services that promote safety, justice, and inclusion. Responsibilities The Job Coach is responsible for providing support services to individuals residing in a shared living residence. Duties/Responsibilities: Implement activities of Daily Living, Individual Service Plan Objectives and Skills Development Plans. Involve individuals in social/recreational activities including: Socialization and community integration Development of meaningful interpersonal skills Development of habilitation skills Placement transitioning Transportation and access of public transportation Role Modeling Leisure and recreation Developing pre-vocational skills Job search-support Development of cooking (if applicable), budgeting and shopping skills Involve individuals in Functional Skill Development Development of communication skills Personal hygiene and cleanliness of living area Provides job coaching, career development and pre-vocational support services including teaching and training specific to each individual's needs. Promotes a high quality of living in all areas including medication administration (if applicable), meal preparation, housekeeping, personal hygiene and leisure/recreation. Provides transportation of individuals to job site, volunteer activities, scheduled appointments (if applicable), or social activities. Complete weekly schedule based on the supported individual, Record weekly progress notes based on the weekly schedule, note any behaviors for the individual supported. Tracks ISP data and progress on all indentified areas of need. Ensures the safety of the individuals and general public (refer to skills plan regarding community/supervision of the supported individual). Models appropriate behavior for the supported individual Provides Shared Living Provider with 30 hour per week coverage and supervision of the individual Assist supported individual with obtaining a volunteer/job Assist support individual with school/educational goal(s) (if applicable) Assists the supported individual with their job/volunteer responsibilities/duties and provides proper supervision during this time. Ensures duties and responsibilities are carried out in a supportive and professional manner. Qualifications First Aid,CPR, PAC, Participation in Medication Administration (if applicable); Fire Safety, Human Rights, Skills Development Plan specific to the individual(s); OSHA, HIPPA and Sexual Harassment Have background in Human Services with strong communication, negotiation and interpersonal skills Have previous experience in supervising/supporting individuals Individual is required to meet safe driver guidelines as established by employer's insurance carrier Position requires criminal history background check Education Required: High School Diploma or GED CRJ provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PI115167052

Part-Time Residential Counselor - Uxbridge house (Uxbridge) US-MA- Job ID: 2019-4031 Type: Regular Full-Time # of Openings: 1 Category: Direct Care Open Sky Community Services Overview Open Sky Community Services is a human service agency that provides counseling services and treatment options to people diagnosed with a mental illness or developmental disability. The Uxbridge House serves individuals with intellectual and mental health challenges and is staffed 24 hours a day. The focus of the program is to support each person to develop skills that will increase independence in their daily living, enhance relationships and social connections, and empower them to make decisions in all aspects of their lives. Open Sky Community Services agency provides excellent supervision (both individual and group), as well as various trainings in which to obtain CEU's, and opportunities for advancement. Our agency is an eligible employer for the Public Student Loan Forgiveness Program and provides tuition reimbursement for continuing education. Responsibilities Residential Counselors ensure a supportive, nurturing, and structured environment, while providing guidance, advocacy, and case management to the adults living in the Residential Program. Residential Counselors assist with developing and take a lead role in implementing behavior plans, assist with the daily routines, which includes assisted daily living skills, transportation and ensure safety and cleanliness of the physical site. Qualifications Bachelor's Degree in Social Services preferred. Alternative education and experience may be substituted for degree. High School diploma and valid driver's license required. PI115109885

Assistant Program Coordinator- Uxbridge House (Uxbridge) US-MA- Job ID: 2019-4363 Type: Regular Full-Time # of Openings: 1 Category: Direct Care Open Sky Community Services Overview Open Sky Community Services is a human service agency that provides counseling services and treatment options to people diagnosed with a mental illness or developmental disability. The Uxbridge House serves individuals with intellectual and mental health challenges and is staffed 24 hours a day. The focus of the program is to support each person to develop skills that will increase independence in their daily living, enhance relationships and social connections, and empower them to make decisions in all aspects of their lives. Open Sky Community Services agency provides generous time off, starting at 27 days your first year. Open Sky ialso provides various free trainings, yearly salary increases and room for advancement. Our agency is an eligible employer for the public Student Loan forgiveness Program, as well as provides tuition reimbursement and will fully compensate for some certifications, including a CNA certification. Responsibilities The Assistant Program Coordinator provides direct supervision to the Overnight staff and takes on a leadership role working alongside Residential Counselors to provide direct support to people. Additionally, the Assistant Program Coordinator's will: Provide administrative assistance to the Program Manager. Assist with program budgets and scheduling. Assist with Activities of Daily Living, which includes direct care duties, hygiene (personal care), lifting, assisting with transfers, medication administration, documentation, assisting with group therapy, transportation, behavioral intervention, role modeling, and recreational activities. Implement activities that facilitate the development of valued roles and personal relationships in the community. Develop and implement all habilitation, whole life, and other service plans. Participate in supervision, team, and other assigned meetings. This position has on-call responsibilities Qualifications Bachelor's Degree in a Human Services/Social Services related field preferred or experience working with adults with disabilities. Minimum of a high school diploma or GED/HiSET. Valid driver's license Proficiency with Microsoft Suite, including Word. CPR, First Aid, MAP (Medication Administration Program) and SOLVE (Strategies of Limiting Violent Episodes) certified or certifiable. Open Sky Community Services provides all required trainings. PI115109924

Job ID 2018-2773 Job Location Worcester, Massachusetts, United States Category Direct Care Starting Salary USD $13.46/Hr. Type Regular Full-Time Overview The Bridge House is a Group Living Environment that provides a community residence and rehabilitative services for five men and women living with serious and persistent mental illness. The goal is to assist adults in developing the skills needed for independent living. This program offers Dialectical Behavior Therapy (DBT), Illness Management and Recovery (IMR), Peer Support, and utilizes adventure-based groups and Supported Employment through the on-site day program. Alternatives provides excellent supervision (both individual and group), as well as various trainings in which to obtain CEU's, and opportunities for advancement. Alternatives is an eligible employer for the Public Student Loan Forgiveness Program and provides tuition reimbursement for continuing education. Schedule for this position typically runs either Tuesday-Saturday or Sunday-Thursday between the hours of 8am and 10pm depending on the needs of the program. Responsibilities Assist the Program Coordinator in the completion of all Assessments, Individualized Action Plans, Service Notes and Periodic Reviews according to prescribed timelines. Collaborate with individuals served and other Trans-Disciplinary Team members on the development and implementation of Individualized Action Plans (IAP's) and other recovery plans and activities. Implement activities that create opportunities for the development of valued roles and personal relationships in the community. Conduct both 1:1 and group activities geared toward increasing people's readiness to engage in rehabilitation. Assist individuals to perform daily routines. Implement all procedures that ensure the health, safety, and well being of individuals served. Implement all prescribed medical and medication protocols in accordance with agency and MAP policies. Implement all procedures that ensure physical safety and cleanliness of the program. Assist people to access, and/or provide, all needed transportation. Review and complete all required documentation. Communicate all pertinent information to all stakeholders. Attend and participate in all trainings both internal and external to Alternatives as assigned. Participate in supervision, team, and other assigned meetings. Acquire and maintain all required certifications. Perform other related tasks as assigned. Qualifications Bachelor's degree in a Social Services/Human Services related field required. Reliable vehicle and valid driver's license. Must be 20 years of age. Proficiency with Microsoft Suite including Word. First Aid, CPR, and MAP (Medication Administration Program) certified or certifiable. PI115109733

Bilingual Clinician [In-Home Therapy] - Fitchburg 168-379 In-Home Therapist (Bilingual) Up to $3,000 sign on bonus: $1,000 after 3 months of employment & $2,000 after 6 months of employment In-Home Therapists provide structured, consistent, strength-based therapeutic interventions in client homes for the purpose of treating a youth’s behavioral health needs, including improving the family’s ability to provide effective support for the youth to promote his/her healthy functioning within the family. This service is delivered by one or more members of a team consisting of professional and paraprofessional staff, offering a combination of medically necessary In-Home Therapy and Therapeutic Training and Support. Job Requirements Accurately diagnose and provide proper clinical formulation. Demonstrate knowledge of the service delivery protocol and treatment standards as well as the ethical mandates of relevant professional bodies. Submit detailed progress notes that follow federal, state, and agency requirements. Conduct comprehensive home-based assessments and behavioral health assessments inclusive of the age appropriate version of the Massachusetts Child and Adolescent Needs and Strengths (CANS) that occurs in the youth’s home or another location of the family’s choice. Develop and modify the youth and family centered treatment plan in collaboration with the youth, parent/caregiver(s), and with required consents, in consultation with other providers. Review/development of a risk management/safety plan in collaboration with the youth and parent/caregiver. Provide intensive family therapy that may include working with the entire family, or a subset of the family, to implement focused, structural, strategic, behavioral techniques, or evidenced-based interventions to enhance problem solving, limit setting, risk management/safety planning, communication, and skill building Identifies community resources and development of natural supports for youth and parent/caregiver(s) to support and sustain achievement of the youth’s treatment plan goals and objectives. Provides or secures support and crisis/emergency services for the youth/family. Collaborates with other necessary individuals the youth and family may have contact with, such as Bureau Case Managers, Probation Officers, Judges, District Attorneys, Attorneys, Teachers, Physicians, etc. Candidate Requirements Employee Type: Full Time Minimum Experience Required: 1 year Degree Required: Must possess an MCE approved Master Degree in a human services field. Driver’s License and proper auto insurance required. Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience. Benefits Retirement Plan 403(b) Health, Dental, Vision, and Life Insurance Paid vacations 11 paid holidays 8 discretionary days a year Discounts offered to your Verizon and/or Sprint plans Hiring Bonus may vary based on degree* The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Gándara Center provides residential, mental health, substance abuse and preventive services for children, adults and families across the Pioneer Valley and eastern parts of Massachusetts. Founded in the Hispanic community, we value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. Worcester, Massachusetts, United States Full-Time/Regular PI115079350

W.B. Mason Company, Inc. Equal Opportunity Employer W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Sales Representative US-MA-Worcester Job ID: 2019-3331 Type: Full Time # of Openings: 1 Category: Distribution/Transportation/Warehouse Worcester Overview Visits new and existing customers to present W.B. Mason Company, Inc.'s catalog, flyers and range of products. Responsibilities Essential Duties and Responsibilities Develop and maintain outstanding working relationship with customers to ensure customer satisfaction Compile list of prospective customers for use as sales leads Travel, by car and/or walking, throughout assigned territory to call on regular and prospective customers to develop clientele Distribute product catalog and flyers to current and prospective clients Display or demonstrate merchandise to develop customers' product knowledge Expand vertical markets through margin management and customer exposure to all categories of sale Quote pricing and provided contracted pricing as necessary Investigates and resolves customer issues Develop and maintain working relationship with Customer Service Representative and driver Attends weekly Branch Sales Meetings Knowledge, Skills and Abilities Outstanding communication skills Able to manage multiple priorities in a fast-paced environment Must be self-motivated and able to work independently Ability to converse, read & write in English Qualifications Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee must regularly lift and/or move up to 25 pounds. PI114971123

NaviCare Account Manager Sales Rep - Bilingual preferred - Growing Healthcare Organization US-MA-Worcester Job ID: 5760 Type: Full Time # of Openings: 1 Category: Sales Fallon Health - Corp HQ Overview About Fallon Health : Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org . About NaviCare : Fallon Health is a leader in providing senior care solutions such as NaviCare, a Medicare Advantage Special Needs Plan and Senior Care Options program. Navicare integrates care for adults age 65 and older who are dually eligible for both Medicare and MassHealth Standard. A personalized primary care team manages and coordinates the NaviCare member’s health care by working with each member, the member’s family and health care providers to ensure the best possible outcomes. Position Overview: Fallon Health’s NaviCare product is already a thriving and successful Medicare and MassHealth Standard offering with services throughout the state. This is a fantastic opportunity for a sales professional already specializing in Medicaid, Medicare or Insurance Product sales that’s looking to make a rewarding impact on helping Fallon build a membership base in a new region. What may make this even more attractive for the right individual is you can be based remote out of your home office! This of course takes a unique disciplined sales professional who thrives on autonomy and independence but we will provide plenty of support and occasional trips to the corporate office in Worcester. Come help us grow and become a rock star opening a new territory. Responsibilities 1. Relationship Building Creates productive and collaborative relationships with internal and external referral sources in order to obtain qualified referrals and enrollments for the NaviCare program. Participates in community outreach activities, such as senior fairs, community events, and elder services professional association events. Presents the NaviCare program to groups who are likely prospects, caregivers and community referral sources. Develops and implements their own Territory Development Plan, and carries out activities to penetrate accounts listed on the plan 2. Secure Applications Generates sufficient NaviCare enrollment applications to meet monthly enrollment goals. Explains the NaviCare program clearly and consistently to prospects and their families to ensure that prospects enroll with a solid understanding of the program and will remain members. Meets with NaviCare prospects in their homes. Tracking & Reporting Documents all sales activities in the department’s CRM application in a timely manner. Meets weekly sales activity deliverables consistently, and tracks these in the CRM and their Outlook calendar. Maintains records of NaviCare applications and documentation related to scope of appointments. Assessment Regularly reviews effectiveness of efforts against goals. Provides market intelligence to the NaviCare/SE Manager and the Marketing director so that adjustments can be made to tactical plans Manages their own professional development by seeking advice, training, and coaching from their colleagues, manager, and the Director of Outreach. 6. Regulatory Guidelines Operates within the marketing and outreach guidelines and regulations provided by CMS and EOHHS.. Retains Scope of Appointment and other Enrollment Records. Submits information on NaviCare prospect events to Outreach Support in a timely manner, for CMS submission. When in doubt, asks questions pertaining to compliance or privacy regulations. Qualifications Education, Licenses, certification and experience requirements: Education : BS or BA degree and/or comparable experience License: Massachusetts Driver’s License Certification: Experience: 3 years of sales experience in healthcare or group insurance strongly preferred. Must have proven experience working in a customer facing role focused on sales, lead generation in a high paced customer service or sales environment. Knowledge of Medicare, Medicaid and insurance products is desirable. Knowledge of customer service, sales, outreach and marketing principles and practices. Possession of a valid Mass. driver’s license and a vehicle to be used for marketing activities and home visits. JT18 PI114914041

NaviCare Account Manager Sales Rep - bilingual preferred - Mandarin or Cantonese - Growing Healthcare Organization US-MA-Worcester Job ID: 5767 Type: Full Time # of Openings: 1 Category: Sales Fallon Health - Corp HQ Overview About Fallon Health : Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org . About NaviCare : Fallon Health is a leader in providing senior care solutions such as NaviCare, a Medicare Advantage Special Needs Plan and Senior Care Options program. Navicare integrates care for adults age 65 and older who are dually eligible for both Medicare and MassHealth Standard. A personalized primary care team manages and coordinates the NaviCare member’s health care by working with each member, the member’s family and health care providers to ensure the best possible outcomes. Position Overview: Fallon Health’s NaviCare product is already a thriving and successful Medicare and MassHealth Standard offering with services throughout the state. This is a fantastic opportunity for a sales professional already specializing in Medicaid, Medicare or Insurance Product sales that’s looking to make a rewarding impact on helping Fallon build a membership base in a new region. What may make this even more attractive for the right individual is you can be based remote out of your home office! This of course takes a unique disciplined sales professional who thrives on autonomy and independence but we will provide plenty of support and occasional trips to the corporate office in Worcester. Come help us grow and become a rock star opening a new territory. Responsibilities 1. Relationship Building Creates productive and collaborative relationships with internal and external referral sources in order to obtain qualified referrals and enrollments for the NaviCare program. Participates in community outreach activities, such as senior fairs, community events, and elder services professional association events. Presents the NaviCare program to groups who are likely prospects, caregivers and community referral sources. Develops and implements their own Territory Development Plan, and carries out activities to penetrate accounts listed on the plan 2. Secure Applications Generates sufficient NaviCare enrollment applications to meet monthly enrollment goals. Explains the NaviCare program clearly and consistently to prospects and their families to ensure that prospects enroll with a solid understanding of the program and will remain members. Meets with NaviCare prospects in their homes. Tracking & Reporting Documents all sales activities in the department’s CRM application in a timely manner. Meets weekly sales activity deliverables consistently, and tracks these in the CRM and their Outlook calendar. Maintains records of NaviCare applications and documentation related to scope of appointments. Assessment Regularly reviews effectiveness of efforts against goals. Provides market intelligence to the NaviCare/SE Manager and the Marketing director so that adjustments can be made to tactical plans Manages their own professional development by seeking advice, training, and coaching from their colleagues, manager, and the Director of Outreach. 6. Regulatory Guidelines Operates within the marketing and outreach guidelines and regulations provided by CMS and EOHHS.. Retains Scope of Appointment and other Enrollment Records. Submits information on NaviCare prospect events to Outreach Support in a timely manner, for CMS submission. When in doubt, asks questions pertaining to compliance or privacy regulations. Qualifications Education, Licenses, certification and experience requirements: Education : BS or BA degree and/or comparable experience License: Massachusetts Driver’s License Certification: Experience: 3 years of sales experience in healthcare or group insurance strongly preferred. Must have proven experience working in a customer facing role focused on sales, lead generation in a high paced customer service or sales environment. Knowledge of Medicare, Medicaid and insurance products is desirable. Knowledge of customer service, sales, outreach and marketing principles and practices. Possession of a valid Mass. driver’s license and a vehicle to be used for marketing activities and home visits. JT18 PI114914043

Audio Visual Services Group, LLC All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Ops - General DIREC05312 October 23, 2019 Full-Time Worcester, MA, USA Position Overview The Director, Event Technology (OEM/SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will manage less than two Full-time team members and report to an Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Achieve PSAV’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. Manage location P & L and develop action plans to address deficiencies/grow the business. Confirms venue partners process all payments to PSAV in a timely basis. See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. Participate in business review presentations as needed, in collaboration with regional management. Operations Management Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes. Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by efficiently sharing labor and equipment within the local market. Attend all operational venue meetings such as daily stand up meetings with venue operations staff. Sales Management Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate into solution designs according to established profitability guidelines. Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel and various PSAV supporting functions and departments. Position will have oversight to personnel to assist with event execution. Exceed the expectations and needs of internal and external customers. Meet with guests on site to ensure that their needs are met and the equipment setup is accurate and working properly. Monitor small venues and check in on customers throughout the day. Portray a polished and professional image according to the guidelines in the Employee Guide and/or venue standards, and ensures the team adheres to the same standards. Technical Ability Understand the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner. Effectively utilizes applicable company computer systems. Act as the solo on-site technician for events, if necessary. People Development (where applicable) Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manages the human resources activities including selection, performance management, and learning Provide focused and continued coaching to develop the skills of team members. Train employees on PSAV standards for service and equipment, and ensures they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Job Qualifications High School Diploma is required. Bachelor’s degree is preferred. 3+ years of audio visual experience 1+ years of supervisory experience 2+ years of customer service or hospitality experience is preferred. Sales experience is a plus Working knowledge of audio visual equipment in a live show environment Must be able to successfully complete Level 3 Skills training Proficiency with the use of computer hardware Proficiency with computer software and programs, including the Internet and Microsoft Office Effective leadership abilities and customer satisfaction focus. A valid driver’s license is required for team members who may operate Company vehicles. Competencies Hospitality Financial Acumen Responsiveness Safety Conscious Ownership Communicates Effectively Professionalism Ensures Accountability Tech Savvy Instill Trust Work Environment Hotel Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual venue or a representation of venues in that city or area. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) PI114811934

We are currently expanding and hiring a Clinical Supervisor for our Behavioral Health Services Component! The clinical supervisor is responsible for providing clinical and administrative supervision to paraprofessional staff and clinical interns who are delivering Therapeutic Mentoring Services. Other responsibilities include monitoring and ensuring that service specifications as required by regulatory entities are met; monitoring and addressing issues of risk and safety; on-boarding and training of new staff and participating in on-call rotation. The clinical supervisor will provide some direct home or clinic based services to youth/families. Qualifications: Clinical supervision and management experience is preferred. Strong organization, written and verbal communication skills. Ability to work as a member of a team and to form collaborative partnerships. Experience with Therapeutic Mentoring/knowledge of CBHI services is preferred. Independent licensure (LICSW/LMHC/LMFT) is preferred. Minimum of intermediate license (LCSW) is required. PM19 PI114708231