16 jobs found in woburn

Motion Industries We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Administrative/Clerical Job Id: 273840 Brand: Motion Industries Location: Woburn, MA Major Market: MA - Boston Date Posted: January 21, 2020 Job Description Here is an opportunity to learn how to grow your career in sales from the leader of industrial distribution. At Motion Industries, Sales Interns assist with customer service at the branch level including onsite sales, warehousing, shipping, counter sales, phone sales, and order processing. This position is for the Summer of 2020 and will be at our Boston, MA location. Responsibilities Assist with work processes in each department while being exposed to all branch functions Observe and interact with branch personnel to understand the details and reason for the company distribution process Take product training as available Represent Motion Industries in a professional manner Take required safety training and learn to remain safety focused while working Present a written summary prior to the last week of the internship describing the internship experience and including suggestions for program development Qualifications College student with focus on a technical Business or Industrial Distribution degree or Sales Specialization Strong organizational and time-management skills Strong communication skills Strong computer skills especially in Microsoft Office Good driving record GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117319955

NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Driver Job Id: 273751 Brand: NAPA Auto Parts Location: Woburn, MA Major Market: MA - Boston Date Posted: January 19, 2020 Job Description As a Part-Time Delivery Driver for NAPA, your focus is on getting the right parts to the right people at the right time. Our deliveries are the heartbeat of our Wholesale business, and our Drivers are critical to our success. We know that full-time doesn't work for everyone, so we are offering this part-time driver position. Why NAPA? NAPA delivers quality experience not only to our customers but to our employees, in the form of career growth opportunities, great benefits including 401(k), and a parts discount! Responsibilities Passion for developing relationships with our customers Care and responsiveness while driving and delivering our parts Ability to work independently while engaging with customers as the face of NAPA throughout the day Building long-term relationships with the customers you deliver to Qualifications The ideal Part-Time NAPA Delivery Driver: Minimum 18 years of age Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary Stamina to stand and walk for entire work shift Strength to lift 60 lbs of merchandise Utilizing both manual and automatic transmission vehicles Handling cash charge transactions correctly and core/part returns appropriately Maintaining a distribution log or tracking system to record all deliveries/pickups made Lifting merchandise up to 60 lbs for deliveries Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people Clear speaking and attentive listening skills Driving throughout the metropolitan area using maps and directions Flexibility in schedule including evenings, weekends and holidays Minimum 18 years of age Valid Driver's License Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary Stamina to stand and walk for entire work shift Strength to lift 60 lbs of merchandise Handling cash charge transactions correctly and core/part returns appropriately Maintaining a distribution log or tracking system to record all deliveries/pickups made Lifting merchandise up to 60 lbs for deliveries Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people Clear speaking and attentive listening skills Driving throughout the metropolitan area using maps and directions Flexibility in schedule including evenings, weekends and holidays GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117277169

Be part of our mission at Ethos to provide unsurpassed veterinary health care for our patients and their human companions. The Service Center is the gateway to our hospitals, and you will be at the front line delivering superior care to our clients and referring veterinarians. While we dont actually handle the animals our love for them is apparent in everything we do. Every day is different in our 24/7-365 Service Center and you could be booking appointments one minute then taking an emergency call from a client the next. We are a close-knit team in the Service Center and would love to talk to you about joining us. We have immediate full-time openings for a highly-motivated, Call Center Representatives for our Woburn, MA location. Summary: The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos mission to provide unsurpassed veterinary health care to patients. Call Center Representative Responsibilities: Provides superior service to clients and referring veterinarians through inbound and outbound calls Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians needs are met in a professional and empathetic manner Acts as frontline for all emergency calls exercising a calm and compassionate demeanor Books client appointments with accuracy and efficiency Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians inquiries Processes emails, transfers medical records and other administrative tasks Call Center Representative Education, License and Job Requirements: High School Diploma or equivalent 1-2 or more years of customer service Knowledge of Word, Excel, and Outlook sufficient to perform all routine tasks including email, document preparation and worksheet preparation. Flexibility to work a rotating shift within a 24/7-365 a year service center Call Center Representative Skills and Experience: A team player with proven experience to deliver outstanding service within a high-volume environment (up to 80 calls per shift) Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations A solid track record of exceeding productivity and quality goals Strong communication skills, both written and oral Good judgement and problem-solving skills Background in hospitality or experience with dispatch work is a plus Thank you for reading our job posting, Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need. PM19 PI117207711

W.B. Mason Company, Inc. Equal Opportunity Employer W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Sales Representative US-MA-Woburn Job ID: 2020-3565 Type: Full Time # of Openings: 4 Category: Sales - Account Management/Business Woburn Office Overview Visits new and existing customers to present W.B. Mason Company, Inc.'s catalog, flyers and range of products. Responsibilities Essential Duties and Responsibilities Develop and maintain outstanding working relationship with customers to ensure customer satisfaction Compile list of prospective customers for use as sales leads Travel, by car and/or walking, throughout assigned territory to call on regular and prospective customers to develop clientele Distribute product catalog and flyers to current and prospective clients Display or demonstrate merchandise to develop customers' product knowledge Expand vertical markets through margin management and customer exposure to all categories of sale Quote pricing and provided contracted pricing as necessary Investigates and resolves customer issues Develop and maintain working relationship with Customer Service Representative and driver Attends weekly Branch Sales Meetings Knowledge, Skills and Abilities Outstanding communication skills Able to manage multiple priorities in a fast-paced environment Must be self-motivated and able to work independently Ability to converse, read & write in English Qualifications Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee must regularly lift and/or move up to 25 pounds. PI117093777

Join our Preschool Team as an Office Support Specialist! Summary: The Office Support Specialist provides customer service and administrative support to the district office team. Primary Duties and Responsibilities Provides administrative support to the Account Specialist team (e.g., stock and ship supplies, organize and maintain supply inventory) in a timely and accurate manner. Assists with follow-up activities with internal and external customers (e.g., Picture confirmations, Center requests) in a professional manner. Gathers and processes rosters for upload as well as enters data into software system(s) to ensure Picture Day readiness. Performs entry-level customer support (via phone and email) to handle routine inquiries (such as answering questions, scheduling appointments, canceling appointments) and problems from internal and external customers regarding photography, production and services. Safe-guards all customer, employee and company proprietary and personal information, ensuring customer and employee data is kept confidential at all times. Additional Duties and Responsibilities Performs other projects or miscellaneous duties as requested or assigned. Education High School diploma, GED or equivalent experience. Post-secondary education, preferred. Experience 1 - 2 years in an office environment. Other (knowledge, skills, and abilities) Strong computer skills (e.g., navigation, data entry), including Microsoft Excel. Good communication skills. Good interpersonal and collaboration skills. Good organizational skills. Detail oriented in the execution and follow-up of work. Demonstrated ability to work efficiently as well as balance and execute against multiple projects/priorities simultaneously. Takes initiative. Apply today! Lifetouch, a Shutterfly Inc. Company is an Equal Opportunity Employer. Employment with Lifetouch is contingent upon satisfactory results of a criminal background check. PI117071813

W.B. Mason Company, Inc. Equal Opportunity Employer W.B. Mason Company, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Human Resources Representative US-MA-Woburn Job ID: 2020-3537 Type: Full Time # of Openings: 1 Category: Human Resources Woburn Office Overview Provide support to the Human Resources function including benefits, worker’s compensation, recruitment, new hire orientation and other related areas. Responsibilities Essential Duties and Responsibilities Communicate benefits plans to all employees Answer questions relating to benefit coverage as necessary Manage worker’s compensation and control claims to ensure timely return to work, cost control and OSHA record keeping compliance Maintain application files Conduct applicant screening, interview and background checks Prepare internal job postings Recruitment activities to ensure appropriate staffing levels College recruitment events Create offer letters as necessary Conduct new hire orientation Maintain employment records Assist in resolving payroll issues for employees Present training programs as necessary Work with payroll to maintain current records ie: process Employee Action Forms for new hires, terminations, transfers, salary changes, personal information changes, etc. Communicate company policy to all levels of employees All other duties as assigned Knowledge, Skills and Abilities Ability to communicate confidently and effectively with all levels of employees Ability to work with confidential information appropriately Excellent organizational skills and attention to detail necessary Ability to perform intermediate mathematical calculations Ability to converse, read and write in English Bi-lingual (English/Spanish) a plus Qualifications Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit. The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 25 pounds. PI117024916

Beacon Health Options Job Category: Operations - Customer Service General Req #: CUSTO02050 Schedule: Full Time Location: MA - Woburn About the Position: The Call Center Supervisor is responsible for the daily activities and supervision of a team of customer service employees. The Supervisor is responsible for the quality, efficiency, and effectiveness of the team, identifying and resolving issues, and partnering with call center leadership team to ensure overall objectives are being met. The Supervisor is responsible for staffing, training, managing resource allocations, resolving escalated issues, counseling/disciplining, providing coaching and feedback, managing daily workload, gathering data and reporting results to management. Position Responsibilities: Oversee a team and daily operations in the Call Center, managing real time work volumes and providing assistance to customers/members, clients and staff. Create a positive work environment that fosters strong employee performance and satisfaction by providing regular feedback, coaching, mentoring, and motivation as well as employee development. Manage all aspects of performance management cycle including but not limited to; establishing goals, providing performance feedback & conducting formal reviews, collaborating on professional development goals and initiating corrective action as needed Motivate and encourage staff through open communication, establish channels to facilitate feedback, build loyalty and increase focus by implementing employee recognition programs Assist with all HR related activities including but not limited to; interviewing, onboarding training, coaching, counseling & discipline, compensation actions, and enforcing policies and procedures. Train and assist staff to handle work volume and issues in accordance with company policies Assist with daily scheduling for call volumes and adherence to overall service level agreements Monitor and evaluate staff call performance to assure quality service and customer satisfaction Identify trends and escalate issues in a timely manner Maintain attendance records, prepare payroll input and monitor staff's adherence to schedule Oversee and respond to customer issues/incidents that impact company initiatives Participate in handling incoming and outbound call needs to meet department/client goals Act as a liaison between staff, management and other functional departments for consistent improvement of functions Develop training documents that support call center operations and foster growth, administer appropriate training programs for new hires and existing staff Measure work performed according to service level standards for employees and team Perform call monitoring to ensure quality assurance and productivity standards are maintained Represent the department internally and externally when appropriate Handle escalated calls, complaints, and questions Maintain, update, and communicate changes to the plan documents Work across departments to improve and streamline service Other duties as assigned Position Requirements: Education: Bachelor's Degree required Years and Type of Relevant Work Experience: 2-4 years supervisory/lead experience required; or equivalent experience Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. PI117022961

Beacon Health Options Job Category: IT - Business Systems Analysis Req #: CORPO02042 Schedule: Full Time Location: MA - Woburn We Help People Live their Lives to the Fullest Potential! For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a 'world-class' candidate experience from the moment you click 'Apply'! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise. Do you have a passion for helping others? If so, we are looking for you! Beacon is currently seeking a Business Systems Analyst III to join our team at our Woburn, MA office. This position's core responsibility is to increase understanding of Call Center performance by improving access to reporting and providing sound analysis of Call Center data. What does a typical day look like? The position is expected to be a Call Center Operations SME with a solid understanding of interdependencies across the department and other functional areas. The BSA III will be able to explain the impact of changes / trends in KPI results as well as identify upstream and downstream impacts. Execute data driven analysis and perform root cause analysis to determine drivers and trends of results. Calculate and recommend actions needed to meet SLAs, PGs and other metric goals. Proactively review assigned data and research trends, anomalies and/or outliers. Bring findings and hypotheses to direct management and business owners' attention. Provide support for Call Center Operations reporting projects and ensure that leadership is continually made aware of the status of projects/tasks and informed when roadblocks are encountered and/or deliverables are at risk. Offer recommendations for efficient and effective approaches to completing projects/tasks. Develop solid understanding of current Call Center data models for reporting. Support unit leadership by assisting with data mapping and report filtering activities. Conduct continuous process improvement as it relates to report development and validation; responsible for questioning / interpreting the data and ensuring alignment with Call Center standards and report requirements. Identify opportunities for improvement/efficiencies. Partner with business owners to determine requirements for data, reports, analysis, service level development, data quality, and performance. Effectively communicate progress and status of requests to the end-user to foster good internal customer relationships. Prior to consumption, ensure reports are validated and aligned with call detail and standard Call Center Operations reporting. Field ad hoc requests; work with requestor to better understand purpose of requests, collect necessary information to complete requests and ensure they are prioritized accordingly. Serve as back up for team Business Analyst I as needed What you Contribute? Education : Bachelor's Degree required; preference given to those candidates with a degree in the Accounting, Statistics, Epidemiology, Business, or like degree; if no degree then 2-4 years of experience in an analytical environment. Years and Type of Relevant Work Experience: Proficiency in using software and tools for data analysis and other office computing software applications (word processing/spreadsheet) is required. Experience in analyzing and interpreting data using inferential statistics. Two to four years of diverse experience in data analysis, applied research, program evaluation or statistics in the social sciences. Two to four years of Call Center experience preferred. Knowledge, Skills & Abilities: Intermediate level knowledge, skill and ability in Connects or FlexCare, SharePoint, Understanding of Health Care insurance operations, Understanding of Managed Health Care principals, Verbal and written communication, and Group presentation and public speaking Expert and proficient knowledge, skill and ability in Exel,, Work with minimal Supervision, Ability to multitask Analysis, and problem solving Interpersonal communication. What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & wellbeing incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. PI116928935

Beacon Health Options Job Category: Operations - Customer Service General Req #: CUSTO02001 Schedule: Full Time Location: MA - Woburn About the Position: Under the direction of the Customer Service Management Team, the Customer Service Representative (CSR) is responsible for answering and responding to a high volume of telephone inquiries from members and providers. The incumbent's responsibilities include providing accurate and thorough interpretation of benefits, eligibility, provider participation, claims payment and interpretation inquiries, resolving customer inquiries, facilitating problem resolution, and acting as a member/provider advocate by meeting or exceeding customers' expectations. The CSR is expected to take complete responsibility for every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention and satisfy corporate customer service goals and objectives. Position Responsibilities: Provide timely, accurate, and courteous responses to a high volume of telephone inquiries from both members and providers. Achieve and maintain productivity and quality performance expectations. Interpret and effectively communicate benefits and eligibility and claims payment information to our customers. Facilitate resolution of complex claim issues Document all critical information related to contacts responded to in the appropriate FlexCare or CONNECTS screen/system. Manage pending inventory in a timely and accurate manner in order to meet or exceed quality and productivity standards. Provide timely follow-up with other internal departments to expedite resolution of difficult/aging inquiries, and when necessary escalate those issues to management for further handling. Keep abreast of all system, contractual, compliance standard changes and policy updates, and attend additional training sessions as necessary. Complete daily assigned tasks by management such as website inquiries, performance guarantee reports, negative coordination of benefit updates, authorization for disclosure forms, authorization updates, and correspondence. Perform additional duties and/or work additional hours as needed. Mandatory overtime and working holidays may apply based on business needs. Comply with all the HIPAA Compliance regulations. Position Requirements: Education: A high school/GED diploma is required. An Associate's Degree or equivalent related experience is preferred. Relevant Work Experience: 6 months - 1 year experience in Customer Service, Health Care or Health Insurance is required. Previous experience in an ACD call center environment is preferred. Beacon Health Strategies, LLC., a Beacon Health Options company, is proud to be an Equal Opportunity Employer as well as a Drug Free Work Environment. EOE/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. PI116845586

Beacon Health Options Job Category: Provider & Network - Relationship Mgt Req #: PROVI01987 Schedule: Full Time Location: MA - Woburn We Help People Live their Lives to the Fullest Potential! For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a 'world-class' candidate experience from the moment you click 'Apply'! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise. Do you have a passion for helping others? If so, we are looking for you! Beacon is currently seeking a Provider Relations Rep I a highly organized and compassionate professional to join our team at our Cypress, CA office. Under the general supervision of the Manager of Provider Relations, provides internal support and follow-through in completion of the Provider Relations function. This position conducts research, resolves problems follows up on a variety of provider issues that may arise. The job also coordinates activities with other internal Beacon Health Options departments to provide optimal customer service to network providers and internal customers. The Providers Relations Representative I routinely interfaces with existing providers and providers' office staff to develop a solid business relationship. What does a typical day look like? 1. Answer general provider questions about Beacon, its contracts, policies and procedures. 2. Perform research and problem resolution on issues related to provider complaints, claims reported to have been processed incorrectly, coordinating credentialing paperwork, provider communications, or verification of information as requested. 3. Remain current on regulatory and company policy that impacts the provider network and related issues. 4. Answer practitioner/facility recruitment questions regarding joining Beacon's network. 5. Provide assistance in compilation and mailing of provider recruitment mailings, general information, and educational materials to network practitioners as required. 6. Conduct outreach to providers for information, research or compliance with Beacon policies or programs including access and availability standards. 7. Provide follow up with key practitioners and facilities for the return of completed credentialing and re-credentialing applications 8. Provide general support to all network development activities. 9. Respond to provider calls transferred by the Provider Services Line as well as emails, voicemails and faxes. 10. Actively outreach and train providers to increase the rate of electronic transactions. 11. Perform active outreach to ensure compliance with access and availability. 12. Work with providers and network operations to ensure provider data submission and accuracy. 13. Participate in the coordination and processing of all Network department mailings. 14. Review claim reports for denial rates and work with providers to improve claim submissions. 15. Build collaborative relationships with client health plan counterparts to ensure seamless customer service. 16. Assists with network reporting activities. What you Contribute? Education : High school diploma or GED required. Bachelor's degree preferred. Knowledge, Skills & Abilities: Work Experience: Minimum 2 years' experience in the HealthCare field. What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original thinkers. Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & wellbeing incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #CB #GD PM16 PI116732383

Beacon Health Options Job Category: Provider & Network - Contracting Req #: CONTR01509 Schedule: Full Time Location: MA - Woburn We Help People Live their Lives to the Fullest Potential! For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a 'world-class' candidate experience from the moment you click 'Apply'! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise. Do you have a passion for helping others? If so, we are looking for you! Beacon is currently seeking a Contract Development Manager to join our team at our Woburn, MA office. The Contract Development Manager leads all territory network development and contract management activities for a growing and complex managed behavioral health care organization. The position is responsible for network development, recruiting for new business, contracting, and rate negotiations for their assigned territory and or state. Duties include identifying and contracting new/ re-contracting existing providers around Beacon's need for services, negotiating rates, drafting provider services and facility agreements, sending and receiving credentialing applications, overseeing the resolution of language changes and securing executed contracts with providers, developing recruitment plans and reports and ensuring rates negotiated are within established guidelines. What does a typical day look like? Proactively seek and recruit providers to build provider network through field work recruitment and developing and maintain relationships with providers and facility staff.Interact and recruit providers by conducting periodic in-person visits, calls, and follow up meetings.Negotiates rates and contract terms with currently contracted providers and facilities.In conjunction with internal and external stakeholders, secure executed agreements with identified out of network providers for inclusion in the Beacon Health network.Performs reimbursement analysis on providers/facilities that are outside of the targeted rate schedule or performance standards and develop strategies for cost reductions, member needs and increasing quality.Has a keen understanding of Quest or other Geo Access information to ensure that we are targeting the right areas of need and addressing any gap areas quickly and efficiently.Identifies opportunities for cost savings and process improvements related to the contracting process.Review, draft and document suggested language changes, and oversee resolution of all proposed changes to the provider services agreement.Ensures that Contract Language is in compliance with plan agreements and within all state and federal regulatory and NCQA standards.Gather, review and submit credentialing applications, as required, for network development and management.Provides general support to all network development activities and support Director with implementation requirements.Strategizes with other members of the management team and client/plan to ensure access and availability of providers meets current standards.Collaborates with other departments to address and resolve operational issues as related to negotiated contract language.Prepares reports and analyze data as directed by the Director of Provider Relations or other members of the management team.Adheres to all Beacon policies and procedures and standards of operations.Completes all required and assigned trainings.Attends all mandatory company or department meetings.Reports to each scheduled shift and commence work and perform essential job function at the start of each schedule shift.Displays a positive, constructive, and helpful demeanor that is conducive to a safe and respectful work environment.Acts as a mentor to junior team members by leading by example and guiding with a sense of integrity and team work.Assists management with identifying opportunities for staff improvement, high performing team members, and training needs of team members.Assist team members and offers suggestions to improve processes, culture, or work environment.Performs special projects and other duties as assigned and required. What you Contribute? Education : High School diploma or GED required. Bachelor's degree preferred or equivalent experience in health care field. Licensure : Valid State Driver's License Required Knowledge, Skills & Abilities: At least 3 years' experience rate & contract language negotiation to include facility and higher level of care experience; In-depth knowledge of all facility, and some provider reimbursement methodologies- behavioral health experience a plus. Knowledge of managed care contract requirements to include state and federal regulatory requirements for Medicare and Medicaid plans and CMS guidelines. Strong interpersonal skills and good written and verbal communication skills. Computer skills required, including working knowledge of MS Office: Word, Excel, and PowerPoint. Ability to travel What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original thinkers. Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & wellbeing incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #LI-7CF1 #GD $NFD #CB PM16 PI116732294

Beacon Health Options Job Category: Provider & Network - Contracting Req #: CONTR01631 Schedule: Full Time Location: MA - Woburn We Help People Live their Lives to the Fullest Potential! For more than 30 years, Beacon has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 40 million people across all 50 states. At Beacon, we are committed to delivering a 'world-class' candidate experience from the moment you click 'Apply'! Our goal is to help you reach your fullest potential, while utilizing your talents and expertise to help us deliver on our promise. Do you have a passion for helping others? If so, we are looking for you! Beacon is currently seeking a Contracts Specialist to join our team at our Woburn, MA office. The Contracts Specialist identifies and recruits physicians, providers and medical to fulfill Beacon network needs. What does a typical day look like? Primarily negotiates professional rates and contract terms with both new and contracted providers.In conjunction with internal and external stakeholders, secure executed agreements with identified out of network providers for inclusion in the Beacon Health network.Works closely with network Contract Manager and other contract leadership and other staff (e.g., credentialing) to assure client performance guarantees related to network access are met.Leverages a variety of tools (e.g., geo-access, customer requests, published provider directories) to identify and pursue provider recruitment to close network gaps.Identifies opportunities for cost savings and process improvements related to the contracting process.For assigned contracts reviews, draft and document suggested language changes, and oversee resolution of all proposed changes to the provider services agreement.Ensures that Contract Language is in compliance with plan agreements and within all state and federal regulatory and NCQA standards.Gather, review and submit credentialing applications, as required, for network development and management.Provides general support to all network development activities and support Director and other Contract team with implementation requirements.Strategizes with other members of the management team to ensure access and availability of providers meets current standards.Collaborates with other departments to address and resolve operational issues as related to negotiated contract language.Prepares and submits under the direction of Network leadership required internal requests for system configuration, provider demographic data changes or claims processing in support of assigned marketAdheres to all Beacon policies and procedures and standards of operations.Performs special projects and other duties as assigned and required. What you Contribute? Education : High school diploma or GED required. Bachelor's Degree in Business, Finance or Health Care Management preferred. Licensure : N/A Knowledge, Skills & Abilities: Minimum of 2-3 years' experience in managed care ideally in provider relations, behavioral health organization or similar. Strong understanding of Physician reimbursement methodologies - behavioral health experience a plus. Knowledge of managed care contract requirements to include state and federal regulatory requirements for Medicare and Medicaid plans and CMS guidelines. Intermediate skill knowledge of electronic health record and electronic medical record software systems; FlexCare, Raintree, Connect preferable Shift: Monday - Friday 8:30am-5:00pm What Makes Us Different? Here, it's not just a job - it's an opportunity to change lives. Our employees are learners, innovators and original thinkers. Our mission and values guide the way we treat our members, providers and each other. What We Have to Offer: Healthcare benefits available starting day 1! Health & wellbeing incentives, such as gym membership reimbursement 401K with company match to help reach your future financial goals Generous PTO, because we know life happens outside of work Tuition reimbursement so you can keep reaching your fullest potential If Beacon sounds like the place for you, what are you waiting for? Apply with us today to get started! Beacon Health Options is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you. #CB #GD PI116732311

Beacon Health Options Job Category: Clinical - Quality Mgmt Req #: AVPRE01265 Schedule: Full Time Location: MA - Woburn ABOUT THE POSITION The AVP Regional Quality is responsible for managing the development and execution of quality activities and processes in the NortheastRegion. POSITION RESPONSIBILITIES Own delivery of exceptional quality operations Primary interface with client in Quality related committees including Delegation Oversight meetings and audits Produce annual Regional QM Trilogy Documents, including tracking and updating Work Plan activity progress Implement corporate policies and create local quality addenda and SOPs when needed Produce and oversee production of client and contractual reports and reports required for meeting accreditation standards Provide Quality thought leadership to Sales teams/RFPs, and author quality-related articles for members and providers In collaboration with the Vice President, Regional Clinical and Quality Operations and corporate quality accreditation ensure ongoing compliance with accreditation (NCQA and URAC) standards. Assist Corporate Quality in preparation for NCQA or URAC accreditation survey Train/coach team members on corporate, market, and regulatory developments that impact their roles and functions Lead for Regional Quality Committee structure, Chair Regional QMUMCM Committee, Co-chair Regional Quality of Care Committee Report monthly to Corporate Quality Committee (CQC) on regional quality, UM and clinical activities as well as metrics and outcomes Regional lead on Member Satisfaction survey administration and analysis in collaboration with Corporate Quality Conduct specific quality trainings as requested by Corporate Quality for monthly quality training series Oversee and manage the complaints and grievances process for the region Oversee & manage Quality staff in the region Lead quality performance improvement, implementation, and program development Collaborate with the Vice President, Regional Clinical and Quality Operations to charter improvement activities to support accreditation and performance improvement including developing, implementing, monitoring and tracking performance of Regional quality programs Participate with Corporate Quality and other Regional Quality leads in the charter of Quality Improvement Activities (QIA) to support both Beacon Health Options and Beacon Health Strategies accreditation. Oversee QIA program development ensuring fidelity to the CQI model Lead EQRO projects in collaboration with clients Collaborate with Regional Clinical Managers and the Vice President, Regional Clinical and Quality Operations to track performance of Core Performance Indicators (CPIs) Collaborate with health plan clients on HEDIS BH measures measurement and improvement opportunities Collaborate with Corporate Quality on HEDIS rate production and client deliverables Monitor PGs and SLAs relating to quality, and implement and monitor CAPs in collaboration with internal stakeholders, clients, and providers Implement and monitor CAPs related to Corporate Quality as well as external client delegation and regulatory audits for accreditation readiness Coordinate with Compliance on program integrity issues Coordinate with Ops Pod to resolve quality issues Collaborate with the Vice President, Regional Clinical and Quality Operations and Ops Pod Leaders to develop effective and efficient processes for Quality to interface with Pods to solution a range of client and provider quality issues Demonstrate nimbleness and creativity in rapid prototyping of different Ops Pod collaboration models Key Performance Indicators Quantitative Client satisfaction with clinical quality performance (e.g. HEDIS) Improvement in HEDIS BH measures 100% pass rate of all internal and external quality audits Qualitative Effective partnering with UM Shared Services, Care Management, MPPs, Aftercare, Network, Analytics Innovation Center, Knowledge Management and Reporting, Ops Pods, etc. Talent development and coaching POSITION REQUIREMENTS Education/Licensure: Master's degree in Behavioral Health field required Preferred but not required: Current, valid and unrestricted licensure for independent practice required with proof on date of hire. Re-verification will take place no less than every 3 years. A minimum of 3-5 years combined direct behavioral health, supervisory and/or managed care experience required. Knowledge/Skills/Abilities: Leadership skills and supervisory experience, including the ability to develop team performance Excellent written and oral communication skills Self-motivated, able to prioritize multiple issues, excellent organizational skills, ability to track multiple projects/tasks and follow through as needed. Ability to manage and coordinate with internal and external departments Ability to manage staff in operations environment Demonstrated leadership skills and experience, including the ability to work cross-functionally, build consensus and develop staff Ability to manage time-sensitive projects and meet deadlines Ability to identify opportunities for improvements, recommend, and implement innovative solutions. Must be detail oriented; able to work independently in an ever changing environment Beacon Health Options company is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled At Beacon Health Options, our candidate's data privacy is a top priority. Our recruiting team conducts all communications using official company email (@BeaconHealthOptions.com). Only candidates who have applied for an open position through our Careers page (careers.beaconhealthoptions.com) will be engaged in our interview process. Beacon conducts all interviews in person or over the phone. At no time during the recruiting process will any Beacon recruiter request any financial or personally identifiable information from you #GD #CB PM16 PI116732279

Full-Time Security Guard / Patient Care Monitor HCRC (Health Care Resource Centers) is looking for highly versatile, professional and multitasking representative to handle a variety of functions in the treatment center. An ideal candidate is able to multitask and ensure the coordination of activities such as supervising drug screen collection, data entry, phone coverage, establishing safety and security of patients and staff in the office. Essential Duties & Responsibilities: Ensure that each patient entering the building has an I.D. Creates orderly waiting line; have patients stand in single file while they are waiting to receive medication. Performs crowd control (makes sure that after dosing, patients leave the clinic timely, unless they have an appointment to see a staff person). Acts as receptionist, performs secretarial duties – includes answering phones, forwarding calls, managing mail flow, data entry, reconcile daily money collected, and office inventory control. Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes – including scheduling, patient check in, insurance verification, payment collection and follow up calls. Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes – including scheduling, patient check in, insurance verification, payment collection and follow up calls. Office maintenance – ensure children’s play area is cleaned, disinfect and clean lab area, clean coffee/beverage area. If applicable - facilitate specimen collection from patients, deliver to lab, file results and distribute to counselors Be friendly, courteous and helpful to all disciplines, reception, clinical and medical. Other duties, as assigned. Qualifications: High school diploma or equivalent with at least 1 years’ prior experience in an office/clinic setting. Excellent customer service skills and professional public presentation skills, including telephone etiquette. Proficient in basic PC skills. Microsoft Word and Excel preferred. Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers. Ability to maintain routine records and communicate effectively, both orally and in writing. Self-directed with the ability to work with little supervision. Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI116633924

Full-Time Dispensing Nurse – LPN/LVN HCRC (Health Care Resource Centers) is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications as part of a treatment team in partnership with Physicians and Nursing Supervisors. The dispensing nurse also shares responsibility of maintaining dispensing equipment, managing medication inventory and reporting patient treatment information. An ideal dispensing nurse candidate works cooperatively with supervisory counseling staff and demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder. Essential Duties & Responsibilities: Administer daily medication to patients in accordance with program policy and medical protocols, including Methadone and Suboxone Use automated dispensing system(s), calibrate pump and maintain dispensing equipment Produce and maintain appropriate records and reports as required by Company protocol, Federal and State Regulations Ensure compliance with security standards for the distribution and storage of controlled substances as set forth in the Code of Federal regulations Order, receive and stock medication in accordance with DEA and State regulations. (If granted Power of Attorney) Provide daily assessment of patients Assist Nursing Supervisor to orient new nursing staff Other related duties as determined by supervisor Qualifications: Current & good standing Licensed Practical Nurse (LPN) / Licensed Vocational Nurse (LVN) license in the State of Massachusetts Current CPR certification required EMR & computer proficiency desired Experience in chemical dependency preferred, self-motivated and directed, must have a positive attitude toward individuals in substance abuse treatment Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI116633771

Full-Time Nurse Supervisor - RN HCRC (Health Care Resource Center) is looking for an effective Nurse Leader that has a distinct set of personal qualities: integrity, empathy, dedication to excellence, and an ability to handle stress. The Nurse Supervisor works in partnership with the nurse staff, Program/Medical Director, to ensure the delivery of adequate and qualitative level of nursing coverage for all program and dispensing and medical operations. Essential Duties & Responsibilities: Ensure that Physician’s medication orders are enacted meeting time expectations, includes delivery to outside facilities Responsible for Medical Services to be in compliance with Federal and state regulations Supervises nursing staff including providing recommendations as to hiring, firing, evaluation, discipline Supervises environment of care of the facility, including nurses in the assessment of clients for treatment needs and implementation of clinical intervention Schedule / Participate in Treatment Teams, Panel Review, Department Head and General Staff meetings Nursing team management - time clock edits as necessary, develop and manage schedules, conduct performance improvement activities, and prepare monthly reports Review and Resolve client clinical complaints; supervise / intervene in crisis situations Performs miscellaneous job-related duties as assigned Qualifications: Licensed with state as RN with 3-5 years’ experience Leadership ability, especially in case of medical emergencies Prior experience in substance abuse, mental health treatment, or addiction medicine preferred Accuracy of record keeping with understanding of HIPAA, Federal, State & CARF standards & regulations Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Fundamental knowledge of professional nursing principles, techniques, basic addiction medicine science, and of community health and welfare resources Ability to carry out written and oral instructions; to exercise judgment in the application of nursing care; to accept and use supervision; to work cooperatively with people; to maintain an objective attitude; to exercise tact and initiative; to stimulate patients and families to constructive actions; to grasp and apply the basic principles of administration and operation of a health program and to communicate effectively. Computer proficiency with EMR, Microsoft Suite. Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off accrual Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: HCRC (Health Care Resource Centers) a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. HCRC (Health Care Resource Centers) is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. HP19 PI116621513