Chemical Bank
Traverse City, MI, USA
Chemical Bank ID 2020-9403 Status Type Part-Time (20+ Hours/Week) Department Banking Center Work Hours Monday - Friday w/Saturday rotation M/F Disabled and Vet EEO/AA Employer Are you the type of person who enjoys interacting with people while providing excellent customer service? If so, check out our Teller opportunity. JOB SUMMARY The Teller is responsible for assisting customers with various types of transactions while effectively maintaining a cash drawer and providing an enjoyable, valuable and memorable customer experience, ensuring prompt, efficient and accurate service. In addition, the Teller engages customers in dialogue to uncover needs for products and services. REQUIRED KNOWLEDGE AND SKILLS * High school diploma or equivalent required * 0 - 1 Years experience in function * 0 - 1 Years experience in industry * Prior cash handling and / or customer service experience required. * Basic computer skills using Windows-based software required; prior experience with bank specific software preferred. * Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach. * Strong attention to detail, while demonstrating accuracy in performing all work assignments. * Excellent organization and time management skills. * Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and / or fraud. ESSENTIAL DUTIES AND RESPONSIBILITIES Transactions/Cash * Promptly greet customers, identify needs, and establish and maintain professional, courteous and positive dialogue. * Efficiently and accurately process various customer transactions, including deposits, withdrawals, loan payments, check cashing, issuing cashier's checks, etc., while maintaining operational excellence and providing an exceptional customer experience. * Examine checks deposited to determine proper funds availability based on regulation requirements and complete hold notices. * Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary, while ensuring cash limits are not exceeded and securing against loss by ensuring safekeeping of money. * Balance cash drawer in accordance with Bank procedures and regulations. Sales/Customer Service * Support banking center goals, which includes assessing customer needs, promoting, cross selling, referring and educating customers on various the products and services offered by the bank. * Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary. * Keep abreast of new and existing products and services offered by the bank; educate customers on various products and services, explaining key features and benefits. Operations * Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of branch operations. * Provide assistance in opening and closing procedures for the banking center. * May assist with processing of ATM, night drop, and coin machine. * Understand the branch / bank's business objectives and goals. Compliance * Maintain a thorough understanding of regulatory, security, operational and audit compliance. * Provide assistance in audit related activities when necessary. * Maintain customer confidence and protect bank operations by keeping information confidential. Other / Miscellaneous * Actively participate in sales meetings and campaigns. * Participate in Community Reinvestment Act efforts and activities. COMPANY OVERVIEW As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information. Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities. PI118664860
Chemical Bank ID 2020-9403 Status Type Part-Time (20+ Hours/Week) Department Banking Center Work Hours Monday - Friday w/Saturday rotation M/F Disabled and Vet EEO/AA Employer Are you the type of person who enjoys interacting with people while providing excellent customer service? If so, check out our Teller opportunity. JOB SUMMARY The Teller is responsible for assisting customers with various types of transactions while effectively maintaining a cash drawer and providing an enjoyable, valuable and memorable customer experience, ensuring prompt, efficient and accurate service. In addition, the Teller engages customers in dialogue to uncover needs for products and services. REQUIRED KNOWLEDGE AND SKILLS * High school diploma or equivalent required * 0 - 1 Years experience in function * 0 - 1 Years experience in industry * Prior cash handling and / or customer service experience required. * Basic computer skills using Windows-based software required; prior experience with bank specific software preferred. * Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach. * Strong attention to detail, while demonstrating accuracy in performing all work assignments. * Excellent organization and time management skills. * Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and / or fraud. ESSENTIAL DUTIES AND RESPONSIBILITIES Transactions/Cash * Promptly greet customers, identify needs, and establish and maintain professional, courteous and positive dialogue. * Efficiently and accurately process various customer transactions, including deposits, withdrawals, loan payments, check cashing, issuing cashier's checks, etc., while maintaining operational excellence and providing an exceptional customer experience. * Examine checks deposited to determine proper funds availability based on regulation requirements and complete hold notices. * Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary, while ensuring cash limits are not exceeded and securing against loss by ensuring safekeeping of money. * Balance cash drawer in accordance with Bank procedures and regulations. Sales/Customer Service * Support banking center goals, which includes assessing customer needs, promoting, cross selling, referring and educating customers on various the products and services offered by the bank. * Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary. * Keep abreast of new and existing products and services offered by the bank; educate customers on various products and services, explaining key features and benefits. Operations * Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of branch operations. * Provide assistance in opening and closing procedures for the banking center. * May assist with processing of ATM, night drop, and coin machine. * Understand the branch / bank's business objectives and goals. Compliance * Maintain a thorough understanding of regulatory, security, operational and audit compliance. * Provide assistance in audit related activities when necessary. * Maintain customer confidence and protect bank operations by keeping information confidential. Other / Miscellaneous * Actively participate in sales meetings and campaigns. * Participate in Community Reinvestment Act efforts and activities. COMPANY OVERVIEW As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information. Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities. PI118664860
Chemical Bank
Traverse City, MI, USA
Chemical Bank ID 2020-9418 Status Type Full-Time Department Banking Center Work Hours Monday - Friday w/Saturday rotation M/F Disabled and Vet EEO/AA Employer Are you an experienced Banker? Do you enjoy leading people and leveraging your expertise to grow business? If so, check out the Banking Center Manager role. JOB SUMMARY The Banking Center Manager is responsible for managing the sales, service, profitability and operational activities of the banking center, in accordance with regulatory, compliance and procedural requirements. This includes ensuring exceptional customer service and leveraging that exceptional experience to grow the business foothold of the Bank in that particular market. REQUIRED KNOWLEDGE AND SKILLS * High school diploma or equivalent required * Bachelor's degree preferred * 3 - 5 Years experience in function * 3 - 5 Years experience in industry * NMLS registration required * Demonstrated success in leading, motivating and influencing; strong coaching, motivational and training skills, focused on sales, service and operations. * Comprehensive knowledge and understanding of retail products, services, regulations and compliance. * Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach. * Results oriented, with proven success in consultative selling; ability to generate new business sales, retain existing business, and to close sales. * Excellent problem solving, decision making and organizational skills; strong attention to detail, customer responsiveness, and timely follow up/completion of tasks. * Proficiency in Microsoft Office and core banking software required. ESSENTIAL DUTIES AND RESPONSIBILITIES Team Leadership * Lead a team of sales and service professionals to meet and exceed sales and service goal targets, ensuring an exceptional customer experience, consistent with Chemical Bank's service standards. * Recruit, develop and retain key talent for the banking center; ensure the training needs of the banking center team are met, including product knowledge and operational training. * Coach, mentor, guide, observe and provide feedback to team members; motivate, recognize and reward team members for achievement of sales and service goals. * Collaborate with Retail Sales Manager and HR in matters related to employee development, mentoring, compensation, recruitment, performance reviews and disciplinary action. * Facilitate daily, weekly, monthly banking center team meetings. Sales/Business Development * Develop, implement and manage a plan to meet personal and banking center goals, capitalizing on the unique opportunities of the banking center market, which includes generating and retaining core deposits. * Generate new business through prospecting, outside calling, networking and referrals. * Actively call on current customers to retain, strengthen and deepen relationships. * Build and leverage relationships with business partners to create referral opportunities across lines of business. * Monitor banking center activities and results to ensure sales success, keeping Retail Sales Manager abreast of successes and challenges. Banking Center Management/Operations * Responsible for the smooth and efficient operations of the banking center, ensuring that activities are completed in compliance with all applicable procedural and regulatory rules and guidelines. * As a member of the platform team, act as a sales and service consultant to the customer; conduct relationship reviews, open new accounts, process loans and operate a cash drawer when necessary. * Research, identify and resolve complex customer problems / issues while providing the highest levels of customer service. * Ensure compliance and audit related activities are successfully completed in a timely manner and in accordance with prescribed protocol; identify operational and service deficiencies and implement Community Immersion * Identify opportunities for community involvement; lead, participate and encourage team participation in the community/Community Reinvestment Act efforts and activities. * Identify key sponsorship, marketing and advertising connections. Other / Miscellaneous * Provide support on sales campaigns and other initiatives. COMPANY OVERVIEW As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information. Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities. PI118664880
Chemical Bank ID 2020-9418 Status Type Full-Time Department Banking Center Work Hours Monday - Friday w/Saturday rotation M/F Disabled and Vet EEO/AA Employer Are you an experienced Banker? Do you enjoy leading people and leveraging your expertise to grow business? If so, check out the Banking Center Manager role. JOB SUMMARY The Banking Center Manager is responsible for managing the sales, service, profitability and operational activities of the banking center, in accordance with regulatory, compliance and procedural requirements. This includes ensuring exceptional customer service and leveraging that exceptional experience to grow the business foothold of the Bank in that particular market. REQUIRED KNOWLEDGE AND SKILLS * High school diploma or equivalent required * Bachelor's degree preferred * 3 - 5 Years experience in function * 3 - 5 Years experience in industry * NMLS registration required * Demonstrated success in leading, motivating and influencing; strong coaching, motivational and training skills, focused on sales, service and operations. * Comprehensive knowledge and understanding of retail products, services, regulations and compliance. * Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach. * Results oriented, with proven success in consultative selling; ability to generate new business sales, retain existing business, and to close sales. * Excellent problem solving, decision making and organizational skills; strong attention to detail, customer responsiveness, and timely follow up/completion of tasks. * Proficiency in Microsoft Office and core banking software required. ESSENTIAL DUTIES AND RESPONSIBILITIES Team Leadership * Lead a team of sales and service professionals to meet and exceed sales and service goal targets, ensuring an exceptional customer experience, consistent with Chemical Bank's service standards. * Recruit, develop and retain key talent for the banking center; ensure the training needs of the banking center team are met, including product knowledge and operational training. * Coach, mentor, guide, observe and provide feedback to team members; motivate, recognize and reward team members for achievement of sales and service goals. * Collaborate with Retail Sales Manager and HR in matters related to employee development, mentoring, compensation, recruitment, performance reviews and disciplinary action. * Facilitate daily, weekly, monthly banking center team meetings. Sales/Business Development * Develop, implement and manage a plan to meet personal and banking center goals, capitalizing on the unique opportunities of the banking center market, which includes generating and retaining core deposits. * Generate new business through prospecting, outside calling, networking and referrals. * Actively call on current customers to retain, strengthen and deepen relationships. * Build and leverage relationships with business partners to create referral opportunities across lines of business. * Monitor banking center activities and results to ensure sales success, keeping Retail Sales Manager abreast of successes and challenges. Banking Center Management/Operations * Responsible for the smooth and efficient operations of the banking center, ensuring that activities are completed in compliance with all applicable procedural and regulatory rules and guidelines. * As a member of the platform team, act as a sales and service consultant to the customer; conduct relationship reviews, open new accounts, process loans and operate a cash drawer when necessary. * Research, identify and resolve complex customer problems / issues while providing the highest levels of customer service. * Ensure compliance and audit related activities are successfully completed in a timely manner and in accordance with prescribed protocol; identify operational and service deficiencies and implement Community Immersion * Identify opportunities for community involvement; lead, participate and encourage team participation in the community/Community Reinvestment Act efforts and activities. * Identify key sponsorship, marketing and advertising connections. Other / Miscellaneous * Provide support on sales campaigns and other initiatives. COMPANY OVERVIEW As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information. Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities. PI118664880