Anvil International
Tinley Park, IL, USA
Collections Specialist 20190139 Collections Specialist Job Description Anvil International for more than 160 years has provided the finest quality pipe products and services with integrity and dedication to superior customer service at all levels. We provide expertise and product solutions for a wide range of applications, from plumbing and mechanical, HVAC, industrial and fire protection to mining and oil and gas. Job Summary : The Collections Specialist will ensure the timely resolution of past due B2B accounts receivable to increase revenue and limit losses. This position will administer a designated collection portfolio of business to business customers. This person must have the ability to prioritize, troubleshoot, and work closely with other team members to identify, resolve, and share information regarding paying trends and guideline updates. Responsibilities include: Contacting customers regarding invoices/accounts which are past due. Providing information as requested by the customer in order to facilitate a quick remittance. Obtain payment arrangements. Analyzing disputes from current and past incidents to understand the root cause, and developing and implementing solutions to minimize and prevent future occurrences. Providing back up to the Deduction Analyst to process discrepancies pertaining to pricing, allowances, discounts, damages, shortages, and RMA claims. Developing and maintain rapport with a variety of internal and external customers ensuring the highest level of customer service through relationship building. Required Experience Minimum 2-3 years B2B collections/AR experience required; in lieu of experience college degree will be considered Ability to communicate clearly and professionally, both verbal and written Strong interpersonal, organizational and follow-through skills Strong problem solving, decision making, and analytical abilities Strong communication skills required to deal professionally with customers on delicate situations/resolving issues Strong teamwork skills with ability to establish and maintain positive and effective working relationships Punctual, with strong work ethic and positive attitude Ability to learn new ERP systems quickly. Knowledge of Excel, Word, and Outlook . Education Bachelor's degree preferred or an equivalent combination of education and work related experience. Tinley Park, Illinois, United States Full-Time/Regular PI114786501
Oct 24, 2019