Grand Appliance and TV
2849 Wisconsin St, Sturtevant, WI 53177, USA
Position: Customer Service Associate Location: Sturtevant Wisconsin Corporate Office - 103101 Enterprise Way, Sturtevant, WI 53177 Schedule: 12:00 pm to 8:00 pm four days a week Summary The Customer Service Associate handles receiving, investigating and responding to all customer inquiries via telephone or email professionally and helpfully. Essential Functions Answer inbound telephone requests (or email as directed ) for assisting with service, product knowledge, and other related inquiries from customers Perform outbound calls (Vendors, Service Providers, Grand Appliance & TV stores) as a follow-up to serve the customer needs Maintain positive demeanor with internal/external customers and Assist in resolving various issues or concerns, including prescreening and scheduling service calls Research service history Approve return authorizations, issue credits for damage and refunds for canceled...