Integrity Marketing Group
49 Olde Main Plaza, St Albans, WV 25177, USA
Summary The Call Center Supervisor is responsible for managing the day-to-day operations and oversight of the call center employees, meeting performance and quality goals, and growing the call center's book of business. Essential Duties and Responsibilities include the following. Other duties as assigned. Hire, train, and prepare Call Center Representatives and Licensed Sales Agents to respond to customer questions, resolve issues, and enroll potential clients into plans; Ensure employees understand and comply with call center objectives, Quality Assurance standards, and policies; Answering questions and handling difficult calls; Identifying operational issues and suggesting possible improvements; Monitoring calls and providing feedback to the Agents to help better manage missed opportunities and potential issues; Work with leadership on selling campaigns, lead buy campaigns, and overall vision and goals for the call center; Track success rate of...