33 jobs found in redwood city

US-CA-Redwood City Job ID: 2019-8820 Category: Sales Job Type Full-Time Overview We're SmileDirectClub , and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country. It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it? Responsibilities How you make our customers SMILE... Deliver "5-Star" experience for every customer Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile Help our customers select the best payment plan for their budget Provide our customers with complimentary whitening, and guide them through the "do's and don'ts" Work with your teammates to create a positive, high-energy atmosphere Additional responsibilities as needed to set your SmileShop up for success, based on business needs Qualifications It would really make us SMILE if you have... Sales and Customer Service experience, preferably in a retail sales setting Have confidence when presenting our product and accurately addressing a customer's questions and concerns Excited and passionate about transforming smiles and making an impact Fun and positive personality while being professional and eager to succeed Self-motivated and independent, but also open to learning Proven success and ability to quickly adapt to new systems and software Open-minded and optimistic as we continue grow and innovate Remain curious, and always look for ways to improve your shop operationally and the customer's experience Weekend availability How we make you SMILE... Competitive compensation starting from $18 per hour based upon sales/customer service experience Potential bonus opportunity based on sales and conversion metrics 30+ hour work weeks Health, Dental and Vision Insurance 401K Contribution with matching 3 weeks of Paid Time Off to all full-time team members Aligner and Whitening Benefit Collaborative work environment and positive culture Opportunities to grow within a fast-paced, innovative company Company Profile SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile. What is SmileDirectClub? Link here. What are our customers saying? Link here. What is a SmileShop? Link here. What is our culture like? Link here. How do we celebrate your team members? Link here. PI118071715

Nevro ID 2020-2819 Job Locations US-CA-Redwood City, Remote Job Post Information* : Posted Date 6 hours ago Category Therapy Optimization More information about this job: About Nevro Nevro is a medical device company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform for the treatment of chronic pain. We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has advanced the state of spinal cord stimulation (SCS). The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States. Job Summary & Responsibilities The Specialist, Therapy Excellence (STE) serves as the technical expert on Nevro products. The incumbent is responsible for development of programming algorithms and all therapy training for the internal teams. The STE is the liaison between the Field Clinical Engineers and the field teams, ensuring best practices are applied to the therapy in a standardized, consistent fashion. This is a remote opportunity, preferably a candidate located in northeast or central region. Becomes an expert in Nevro's HF10 therapy as well as training and application of the therapy Designs the therapy training program from initial onboarding to ongoing education modules Creates content for all therapy training activities Delivers therapy training via a variety of mediums including in person, virtual and online Collaborates with Sales Leadership to identify gaps in therapy knowledge and creates action plan to address Analyzes programming reports to identify opportunities for further training and improvements to programming application Creates automated reports for Sales Leadership to monitor the adherence to the HF10 programming algorithm and recommendations for other frequencies Serves as a primary resource for therapy support to field teams, including but not limited to troubleshooting and lead placement Provides input to and collaborates with R&D on the development of new products Provides follow-up support to field teams by disseminating technical information This position requires driving and travelling to visit customers. In addition, the use of the telephone and keyboard on a daily basis. Carrying company equipment on trips will include laptops, chargers, brochures, as well as procedure equipment. Hospitals, operating rooms, clinics, surgical centers. Travel up to 40% depending on relative locations of customers Other duties as assigned Role Requirements Bachelors degree required Minimum of 2 years SCS experience Demonstrated experience in training/adult learning Skills and Knowledge Demonstrated ability to develop and influence relationships Analytical skills Ability to think critically and transfer knowledge PC skills necessary (MS Office/Excel) and experience LI-TS1 Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws. PI118042554

Nevro ID 2020-2815 Job Locations US-CA-Redwood City Job Post Information* : Posted Date 6 hours ago Category Operations More information about this job: About Nevro Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on providing innovative products that improve the quality of life of patients suffering from debilitating chronic pain. We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 55,000 patients around the world. Nevro has developed and commercialized the Senza spinal cord stimulation (SCS) system, an evidence-based, non-pharmacologic neuromodulation platform for the treatment of chronic pain. HF10 therapy has demonstrated the ability to reduce or eliminate opioids in 65% of patients across six peer-reviewed clinical studies. The Senza® System, Senza II™ System, and the Senza® Omnia™ System are the only SCS systems that deliver Nevro's proprietary HF10® therapy. Job Summary & Responsibilities The person in this position is responsible for the accurate and effective transaction of material flow through our remote operations. They will work closely with contract manufacturers (CMOs), suppliers, field personnel and other departments to ensure that tracking processes are maintained and will help identify and implement improvements to these processes. This person will be responsible for accurately maintaining item master, bill of material, and other master data in our ERP and integrated systems. They will monitor and communicate with field personnel on the efficient utilization of field inventory. Some off-site travel may be necessary to perform inventory reconciliations. Primary responsibility for transacting specific inventory movements in the ERP and SalesForce systems Analyze the flow of material across multiple CMOs/suppliers and field personnel to identify potential problems and implement solutions Input new product, bill of material, and associated master data into ERP system with a focus on accuracy. This includes initiating necessary change control requests in the Arena software. Monitor inventory utilization with distribution centers and field personnel. Regularly communicate with field to implement improvements and training as needed Provide support as needed to multiple internal departments on issues related to inventory movement and accuracy Reconcile terminated rep inventory and inventory location close-out Work with CMOs/suppliers, field personnel and internal departments to maintain and improve systems for replenishment of inventory and for special needs Trained as backup to assist with Cycle Count and RMA functions as needed Light packing, shipping and kitt ing responsibilities Other duties as assigned Role Requirements Associates or Bachelors Degree with Operations or Business coursework Three to five (3-5) years of experience in materials management, to include inventory control experience Skills and Knowledge Experience in the Medical Device or other highly regulated environment preferred APICS certification desirable Knowledge of ERP systems in regards to material requirements planning, bills of materials and routings, and inventory management including inventory and shipping/receiving transactions Proficient with Microsoft Excel Understanding of business and financial impact of the inventory processes Sound judgment and decision making, problem solving, and flexibility, with a focus on accuracy Excellent follow through and organization skills Ability to clearly communicate with suppliers and internal customers Experience with ERP systems, QAD preferred #LI-GR1 . Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws. Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws. PI118042590

Nevro ID 2020-2813 Job Locations US-CA-Redwood City Job Post Information* : Posted Date 6 hours ago Category Market Access More information about this job: About Nevro Nevro (NYSE: NVRO) is a public multinational medical technology company headquartered in Redwood City, California. We have developed HF10™ therapy, an innovative, evidence-based neuromodulation platform. We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 45,000 patients around the world. The Nevro® Senza® SCS System received CE mark in 2010, TGA approval in 2011, FDA approval in 2015, and is commercially available in Europe, Australia, and the United States. Job Summary & Responsibilities Reporting to the Reimbursement Operations Manager, the Patient Access Specialist - Intake Coordinator will focus on providing market access support to customers through processing patient intakes and reviewing clinical documentation. The Patient Access Specialist - Intake Coordinator will be responsible for providing excellent customer service and follow-up on all assigned work. The Specialist will also be responsible for meeting quality metrics to ensure quality service to all customer types. The Patient Access Specialist will adhere to quality of NevroCare service through QA, additional training and process improvement. Work in conjunction with the Manager to focus on realistic and achievable turn-around times for intake processing. Review documentation provided by physicians for completeness and have the ability to recognize information that is missing that is necessary for completing a case Ensure compliance with company compliance policy, in particular patient confidentiality (HIPAA) in all NevroCare practices. Perform other duties as required. Role Requirements High school diploma required, bachelor's degree preferred 1+ years medical billing or prior authorization experience Years of experience can be substitute for the education Skills and Knowledge Experience complying with regulatory requirements and company policy in dealing with the customer and patient confidentiality Applicable experience in reimbursement support relating to appeals and prior authorizations from a payer, provider or medical device/pharmaceutical industry Ability to work with various teams to accomplish organizational goals Demonstrated excellent communication skills, both verbal and written Analytically focused with a high attention to detail Ability to follow work processes Must be courteous, professional and balanced with a tenacious drive in order to assist the customer and NevroCare team in achieving goals Able to multitask and prioritize workflows Excellent organizational and project management skills Working knowledge of medical terminology Knowledge of HCPCS Coding Knowledge of ICD-10 coding #LI-TS1 . Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws. Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws. PI118042637

Imperva, Inc. The Imperva Channel Sales team is looking for a senior level Solutions Engineer who can specialize on North American Channel Partner enablement and training. Reporting to the VP of Global Channels the Partner Enablement Solutions Engineer will be responsible for designing and delivering learning programs that produce a set of outcomes and requirements for the Imperva Channel Partner strategy. Status The Opportunity: The Imperva Channel Sales team is looking for a senior level Solutions Engineer who can specialize on North American Channel Partner enablement and training. Reporting to the VP of Global Channels the Partner Enablement Solutions Engineer will be responsible for designing and delivering learning programs that produce a set of outcomes and requirements for the Imperva Channel Partner strategy and for the Company in general. The focus of the role will be to train NA Imperva partners to the point where we will see increased revenue production by these partners. The role will primarily leverage existing content and learning modules developed by others at Imperva. However, the role will also include development of specific courses and modification of existing tailored to the needs of our partner community. Responsibilities: Design and develop, in partnership with Channel sales, marketing and program leadership, individualized and role-based course and workshops for Partner sales and technical teams using a variety of methods. These plans will leverage existing content and include some customer-developed content in partnership with the channel teams. Assist in the design, development and refresh of virtual and live partner certification and accreditation programs. These programs will be pre and post sales oriented and will be the result of tight collaboration with all relevant stakeholders. Develop and deliver training that compliments the Imperva sales process and sales methodology by training Partner employees on the Imperva portfolio along with customer use cases and key discovery questions. Deliver training to accomplish Channel program objectives and deliver best-in-class learning experiences applying adult learning best practices Utilize appropriate learning methods to cover all phases of the learning process: tell-test-show-practice-certify-reinforce. Leverage and , occasionally develop, supporting learning and reinforcement materials that can be utilized by learners during and after training event Utilize feedback mechanisms to assess the quality and impact of all delivered training programs Collaborate with portfolio marketing, product management and demand marketing to secure information and content from subject matter experts Manage the delivery of both informal and formal learning including communication of objectives, utilization of delivery technology, creation of positive learning environment, delivery of information and feedback in a professional and motivational way Create training guides and materials to enable Partners to train other partners and partner employees. Design and develop remedial training to reinforce key behaviors and skills. Train partner on how to conduct a successful Proof of Value (Pov) Keep statistics on and track opportunities stemming from training courses and workshops delivered. Work with Channel account managers and Channel SE's to ensure that classes have an appropriate number of attendees. Manage registration process for classes by ensuring attendees are confirmed and committed. Attend regular Global and Regional channel meetings, event and QBR's. Participate in sales conference calls and prospect visits working with partners at both a technical and business level to show how Imperva's solutions can provide value to them. Possess demonstrable skills in customer-centric selling and a proven track record using it to help drive revenue. Work independently and as a vital member of the Channel team. Plan, manage and execute partner product pilots @40-50% travel. Essential Criteria: BS degree in Computer Science or related field - REQUIRED 5+ years of experience in Network Security, Development, pre-sales Engineering, or real world use of Database and/or Web Application Solutions; preferably with 3+ of these as a Sales Engineer and experience working in a fast-paced vendor environment Possess a solid understanding of web applications, Database, Security, and auditing environments Knowledge in Databases (Oracle, MS SQL, Sybase, DB2) Knowledge in Application Development (ASP, .NET, PHP, JSP) Experience with Linux Deep knowledge of TCP/IP, HTTP, Load Balancers, Proxies and Firewalls Compliance standards knowledge (PCI, SOX, HIPAA) - an advantage Able to effectively present technical material to small and large groups Experience with Network or Application Firewalls and/or IDS/IPS - an advantage Excellent time management, multi-tasking, and prioritization skills. Excellent written, oral communication and strong interpersonal, organizational and presentation skills Fluent in English and French-both written and verbally Ability to travel domestically and overseas. Experience designing and delivering e-Learning and/or on-site training courses. Experience creating micro-learning and learning reinforcement modules Program and Project management skills - Highly organized, proactive and structured approach • PI118007430

Location : US-CA-Redwood City # of Openings : 1 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Oversees the Front Office/Guest Services Department. This position acts as a liaison to outsource the Front Office Management and all aspect of Front Office Operations to ensure profitability, cost controls, and quality standards to ensure total guest satisfaction. Provides leadership and guidance to all Front of House team members to ensure consistent quality service is provided to our guests. Responsibilities Communicates effectively in writing and verbally to provide clear direction to staff. Observes team member's performance and encourages for improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for Front Office and Guest Services staff. Oversees all guest and VIP arrival and departure to ensure highest levels of guest service and makes staffing adjustments as required with Front Office Manager. Ensures that training programs of Front Office and Guest Services team members are in compliance. Interacts positively with customers and takes action to resolve problems to the satisfaction of parties involved. Handles customer complaints, including responses to guest surveys, to ensure guest satisfaction. Ensures that all guest surveys are responded to timely. Oversees the hotel quality assurance meeting focusing on continuous improvement. Ensures that all team members use guest name in a natural manner to ensure warm and personalized service according to Guest Service Delivery Standards. Reviews and works together with appropriate leadership for VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Monitors special reservation requests, including handling rate changes on in-house guests. Computes daily payroll, schedules, and other reports to ensure maximum efficiency and productivity within payroll budget. Reviews in-house, arrival and departure guests to ensure credit challenges are avoided. Assists Finance department to address all credit challenges. Develops individual and team agendas focusing on operational efficiency, quality improvement and or financial benefits. Plans, presents and implements training modules and supporting components to ensure all front office employees are kept up with latest customer service techniques and tools. Monitors training and employee's progresses to ensure Guest Service Culture Standards are followed. Participates in all necessary training as directed. Ensures brand standards are adhered to daily by all team members in the department. Interacts positively with team members to foster team spirit and loyalty. Seeks opportunities to ensure customer loyalty. Prepares team for all Quality Assurance inspections. Attends and participates in meetings to ensure the success of the hotel. Oversees the monthly departmental meetings for Front Office and Guest Services. Qualifications High school graduate or equivalent required. Four year college degree preferred. Minimum of three years of front office management experience required. Minimum of two year department head level experience required. Ability to effectively deal with team members and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Excellent Interpersonal skills to provide overall guest satisfaction. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. Ability to access and accurately input information using a moderately complex computer system. Ability to read, write, speak and understand the English language to communicate effectively with guests and team members.Ability to work under pressure and deal with stressful situations during busy periods. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117994217

Location : US-CA-Redwood City # of Openings : 1 Category : Food and Beverage Position Type : Regular Part-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Serve guests in a hospitable manner to ensure positive guest experience. Responsibilities Hospitably greet, prepare and serve drinks to guests according to HEI Hotels and Resorts beverage service standards. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Prepare station for readiness prior to opening and closing of each shift. Follow all cash handling and bank operating procedures as outlined by HEI Hotels and Resorts. Perform all side work duties according to side work schedules. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Ability to establish and maintain effective working relationships with associates, customers and patrons. Ability to use point of service computer. Full knowledge of state liquor laws. Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117994181

This is an exciting time for Lifetouch and Shutterfly. In this position you will be an integral part of design and delivery of network operations for the Lifetouch/Shutterfly network. Job Summary The Network Operations Engineer will participate in network design, implementation and execute network changes. They will manage, monitor and support network incidents. The main responsibility of the network operations engineer is to maintain network availability. Accountable for firewalls, routers, load balancers and switching. In the course of maintaining these systems, network technicians are expected to perform tasks such as code upgrades, patch application, firmware upgrades, hardware upgrades, RMA replacements, maintain monitoring services and respond to alerts. Other duties include providing network application support, NetFlow troubleshooting and packet analysis. As a Network Engineer, you will be a key participant in network design, configuration, operations and much more. You will have the opportunity to grow in enterprise and cloud networking technologies. Primary duties and responsibilities Responsibility for hardware maintenance and maintaining uptime Network application support for Business Units Troubleshoot, resolve network issues and exhibit urgency when responding to incidents Maintain and accept ownership of assigned Service Now tickets Ability to contribute to projects Provide outstanding customer service Manage baselines that align with network engineering and best practices across our network technologies Implement changes to network infrastructure following our change control process Proactively identify risks and issues in the network Analyze existing network devices configuration, suggest improvements and execute changes Work with application teams to support network services Preferred Qualifications Bachelor's degree related to Computer Science, Information Systems or equivalent experience 3+ years' experience with LAN/WAN, switching, routing, VPN, load balancing, wireless and other standard network technologies in a high-volume ecommerce or enterprise environment Hands-on experience with multiple networking technologies including Cisco, Juniper, Palo Alto, Citrix, Vmware, F5, Wireless (WLC or Meraki) Excellent troubleshooting skills, solid TCP/IP & BGP knowledge Ability to manage time and prioritize workload Exceptional communication and customer service skills Passion to make a difference to the business and protect our brand Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude Proven communication skills, the ability present information clearly and concisely to team members and management. PI117975911

Location : US-CA-Redwood City # of Openings : 1 Category : Front Desk Position Type : Regular Part-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Responsibilities Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. PI117955658

Location : US-CA-Redwood City # of Openings : 1 Category : Food and Beverage Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Serve guests in hospitable manner to ensure positive guest experience. Responsibilities Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment, (i.e., cash, credit card or house charge). Ascertains guest satisfaction; in the event of dissatisfaction, tactfully negotiates accommodation. Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing. Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. Ability to operate a keyboard and Point of Sale procedures. Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955441

Location : US-CA-Redwood City # of Openings : 1 Category : Kitchen Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Assist with the planning and managing of the kitchen as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Responsibilities Supervise the production, preparation and presentation of all foods for the hotel as assigned by the Executive Chef to ensure that a quality, consistent product is produced which conforms to all HEI/Franchise standards. Supervise Human Resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline, as appropriate. Monitor and control the maintenance/sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. Monitor and control all labor and food costs through scheduling, training and supervising the production of the food to ensure budgets are met/exceeded while quality is maintained/improved. Assist in the creation and planning of menus and daily specials; implement the necessary production changes to attract new business and ensure current guest satisfaction. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Minimum one year of post high school education, preferably at Culinary Institution. Three to four years of employment in a related position. Hotel experience preferred. Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955467

Location : US-CA-Redwood City # of Openings : 1 Category : Food and Beverage Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Responsibilities Monitor servers and busperson adherence to all service standards. Supervise service of guests, being watchful of signals from guests in need of service. Assist manager to establish and monitor sidework duty completion. Maintain bank to HEI Hotels and Resorts standards. Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage. Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. Communicate daily with restaurant manager with regard to special events, house counts, etc. Assist restaurant manager in conducting menu classes and taste panels. Communicate both verbally and in writing to provide clear direction to staff. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High School Diploma or equivalent required. Hotel experience preferred. Ability to use point of sale. Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations. Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955397

Location : US-CA-Redwood City # of Openings : 3 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner. Responsibilities Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest. Page guests and patrons using the public address system in a courteous and clear manner. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. Briefly answer basic inquiries, time, extension numbers, outlet hours, etc. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Must communicate well with guests. Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation. Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955413

Location : US-CA-Redwood City # of Openings : 2 Category : Kitchen Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Prepare food of consistent quality and assist in kitchen functions. Responsibilities Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Finger/hand dexterity in order to operate food machinery with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955414

Location : US-CA-Redwood City # of Openings : 2 Category : Kitchen Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Prepare food of consistent quality and assist in kitchen functions. Responsibilities Prepare food of consistent quality following recipe cards and production and portion standards, per check from servers. Start food items that are prepared ahead of time, making sure not to over prepare estimated needs. Date all food containers and rotate as per HEI Hotels and Resorts standards, making sure that all perishables are kept at proper temperatures. Check pars for shift use, determine necessary preparation, freezer pull and line set up. Note any out-of stock items or possible shortages. Assist in keeping buffet stocked. Return all food items not used on next shift to designated storage areas, being sure to cover/date all perishables. Assist in setting up plans and actions to correct any food cost problems, control food waste, loss and usage per HEI Hotels and Resorts standards. Operate, maintain and properly clean deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven steam table, tilt kettle, waffle iron and flat top grill. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Finger/hand dexterity in order to operate food machinery with or without reasonable accommodation. Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 100 lbs. on a continuous schedule with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955416

Location : US-CA-Redwood City # of Openings : 2 Category : Housekeeping Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Responsibilities Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. Empty room attendant carts of soiled linen and trash. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors. Vacuum, sweep, and/or mop hallways, stairwells, vending areas, and foyers. Flip mattresses and move furniture as assigned by supervisor. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Hotel experience preferred. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time with or without reasonable accommodations. Lifting may include equipment or furniture weighing up to 100 lbs with or without reasonable accommodations. Ability to comprehend and follow instructions from supervisor. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955418

Location : US-CA-Redwood City # of Openings : 5 Category : Housekeeping Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors. Responsibilities Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. Adhere to cleaning procedures and instructions for use of cleaning agents. Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. Push and pull vacuum throughout entire room and empty trash. Replenish amenities, linens, and supplies in guest room. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955420

Location : US-CA-Redwood City # of Openings : 1 Category : Revenue Position Type : Regular Full-Time FLSA Status : Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Optimize the hotel's Room and Catering revenue by working closely with the General Manager, Director of Sales and Front Office Manager to implement strategies. Monitor all distribution channels to ensure effective selling through inventory management, market mix and pricing. Communicates demand patterns to revenue team and assists with forecasting. Helps set strategies leading to increased market share. Responsibilities Update and manage selling strategies and product information in all available distribution channels and reservation sources (onsite, third-party reservation providers, call centers, websites, GDS, etc.). Optimize RevPAR by analyzing and forecasting demand and establishing effective selling strategies, oversell strategies, and optimal market mix. Work with the hotel General Manager, Director of Sales and hotel team to establish strategies to increase revenue of both Rooms and Catering. Work with the Regional Director of Revenue Management in implementing Revenue Management programs and new initiatives at the hotel. Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering relative to competition. Actively participate in all pricing decisions for transient, group, and wholesale segments. Facilitate Weekly Sales and Revenue Strategy meetings. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Facilitate Daily and Weekly Sales and Revenue Strategy meetings Actively participate in budgeting and business planning for the Food and Beverage department including Catering, and any other revenue generating department Work with the hotel DOSM and hotel team to establish strategies to increase revenue of both rooms and catering Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels Maintain historical statistical data from all distribution channels, in all market segments Continually monitor all pertinent travel related websites to ensure competitiveness in both availability and price Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred. Two years revenue management experience required. In-depth understanding of tools- spreadsheets, statistical methods for analyzing data. Strong analytical skills. Ability to identify relevant data and use it to draw inferences with reference to impact on hotels revenues Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to use PMS, reservation and revenue management systems to forecast and implement optimal strategies Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955290

Location : US-CA-Redwood City # of Openings : 2 Category : Food and Beverage Position Type : Regular Part-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. Responsibilities Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. Maintain proper set-up of dining room. Receive records and make any necessary arrangements for reservations and special functions in the restaurant. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests with or without reasonable accommodation. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117955042

Location : US-CA-Redwood City # of Openings : 2 Category : Front Desk Position Type : Regular Full-Time FLSA Status : Non-Exempt About Us Welcome to Pullman San Francisco Bay Hotel, where our world is your playground. A prime destination for business travelers and tourists alike, our Service by Pullman culture ensures that our focus is on providing the best experience for our guests. Our associates enjoy many exciting benefits such as shift meals daily and team breakfasts twice a month. We also offer Kaiser benefits for all hourly associates. What are you waiting for? Join our team today! Overview Serve guests in hospitable manner to ensure positive guest experience during arrival and departure. Responsibilities Show guests to room assisting with their luggage. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions. Check luggage for hotel guests both for day and overnight. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts. Open doors and greet guests in a friendly and courteous manner. Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests. Post the daily events board and entertainment board in the lobby. Maintain an open communication line through all shifts by proper use of intershift log. Deliver messages and valet to guest rooms. Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles. May perform the duties of a valet as required. Assist front desk with key inventory twice weekly. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school diploma or equivalent required. Hotel experience preferred. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation. Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI117954997