3 jobs found in o'fallon

Sumaria Systems Provide basic and intermediate level CST support for users with AF JWICS user accounts and equipment. User support will be via telephone, video teleconferencing (VTC), or in person to resolve their issues. Job Description: Answer user calls, log user information in provided ticketing system Determine user system issue by analyzing symptoms & identifying underlying problem Reset user passwords, Update user online information Build/update/unlock/delete user accounts Build/update/ unlock/delete Organization box/Distribution List accounts Update user Information Assurance training dates in online system Image and install workstations in buildings on Scott AFB, IL . ,update printer configuration, map network drives Maintain correct EMSEC procedures during equipment installation, Install/update software on user workstations Inventory COMSEC materials (each shift) Diagnose PKI issues, provide POC information for resolution Support users with...

Sumaria Systems Provides technical support and troubleshooting to network; desktop; and/or systems hardware and software. 1. Screens; refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Installs; configures; and upgrades computer hardware and software. 3. Provides end-user software troubleshooting and support. 4. Applies diagnostic techniques to identify problems; investigate causes; and recommend solutions. 5. Provides troubleshooting and support. 6. Assists in the administration of e-mail systems. 7. Provides phone and help-desk support for local and off-site users. 8. Maintains current knowledge of relevant technologies as assigned. 9. Participates in special projects as required. Contract requires: Provide onsite 24x7 coverage of basic help desk support tasks using the customer enclave referred to as the IIS. Perform intermediate skill level tasks in coordination with and supporting...

Sumaria Systems Why Choose Sumaria Systems? Sumaria Systems, Inc. is a CMMI Level 3 appraised, ISO 9001 certified Information Technology, Engineering, and Professional Services and Solutions Company headquartered in Danvers, Mass. With operating locations across the U.S., Sumaria provides a full range of services and is capable of responding rapidly and accurately to meet our clients' surge requirements. Sumaria has a proven track record of delivering cost-effective services and solutions to our clients on time and within budget. With more than 30+ years of experience and hundreds of successful projects, Sumaria provides a diverse range of technology-based solutions and is recognized as a source of quality information, technology, engineering and professional services and solutions for the Department of Defense and the Federal contractor community. Job Description: A member of a six person technical engineering/support team serving the enterprise Executive Airlift...