Konecranes Inc
Novi, MI, USA
Konecranes Inc Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category Country: United States Location: Novi, MI, US Employment type: Undefined term Country: United States (US) Location: Novi , Michigan (US-MI) Location details: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work. POSITION TITLE: Service Planner REPORTS TO: Service Manager/Branch Manager Konecranes is seeking an individual to bring their organizational planning skills to our team. We are looking for someone who pays close attention to detail to fill our Service Planner role. As a Service Planner, you will be handling all aspects of planned activities, as well as generating service requests, reviewing job costs, planning and managing field hours and reviewing the performance of service jobs. Accuracy is a key detail in this role, as you will be supervising technicians, facilitating service quotes, and assisting the Branch and Service Managers as needed. All Konecranes employees work in a safety first type of environment, and as the Service Planner you will be expected to be knowledgeable of our safety policies and ensuring compliance with those policies. If you are a great multitasker that is able to take charge, come be a part of the Konecranes team! PRINCIPAL RESPONSIBILITIES: Handle planned activities, e.g. planned repairs, retrofits, and on-call activities. Define material requirements for each service request, both planned and on-call. Arrange sub-contracted services and equipment, including rentals. Schedule and dispatch field operatives. Generate service requests (SR) and work packages (WP) and assign to field operatives. Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors. Review job costs such as labor, expense and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work. Plan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board. Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments. Process related paperwork upon completion of work assignments and within the accounting month that the work was performed. Process Purchase Requests through the system using established guidelines. Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc. Analyze and report to management any significant deviations from original job plans or scope of work changes. Provide supervisory support to technicians. Provide information and assistance on any disciplinary issues and document actions, with guidance from the Service Manager or higher level management. Arrange for technical guidance to customers and technicians and facilitate contact with appropriate resources to support the need. Facilitate the Operative Quoting process for leads brought in by the Field Operatives. Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required. Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution. Collect warranty information, monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines. Provide leadership in safe work practices by participating in monthly safety meetings and when necessary delivering the meeting material. Organize, document and report monthly safety meetings. Maintain and provide all safety-related documentation, per company guidelines. Assist the Branch/Service Manager and the District Operations Manager in establishing training needs and requirements for all Service Technicians in the branch. Review and approve technicians' time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy. Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order. Assist the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service technicians' equipment and vehicles and record the results. Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work. Ensure 24-hour response is available or negotiate other agreeable actions with customers. Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult Branch Manager prior to delivery of services or materials to accounts outstanding for over 60 days. Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk-ins for parts, equipment/building maintenance, answering phones. Ensure proper maintenance of all company issued equipment, vehicles and assets in a safe manner. Notify management of any deficiencies or equipment in need of repair. Other duties as assigned by supervisor. REQUIRED EXPERIENCE: Prior supervisory experience or leadership experience preferred. Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills and be able to prioritize tasks. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Willingness to work overtime or additional hours as needed. OTHER REQUIREMENTS: Occasional travel required, possibly overnight and international. Must have a take charge attitude, be decisive and possess a high level of responsibility. Must be comfortable in a fast pace, growth-oriented environment. EDUCATION: Bachelor's degree preferred, prior equivalent experience and training will be considered. *KC #monus #cbus #nxt Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . PI113417808
Konecranes Inc Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category Country: United States Location: Novi, MI, US Employment type: Undefined term Country: United States (US) Location: Novi , Michigan (US-MI) Location details: At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work. POSITION TITLE: Service Planner REPORTS TO: Service Manager/Branch Manager Konecranes is seeking an individual to bring their organizational planning skills to our team. We are looking for someone who pays close attention to detail to fill our Service Planner role. As a Service Planner, you will be handling all aspects of planned activities, as well as generating service requests, reviewing job costs, planning and managing field hours and reviewing the performance of service jobs. Accuracy is a key detail in this role, as you will be supervising technicians, facilitating service quotes, and assisting the Branch and Service Managers as needed. All Konecranes employees work in a safety first type of environment, and as the Service Planner you will be expected to be knowledgeable of our safety policies and ensuring compliance with those policies. If you are a great multitasker that is able to take charge, come be a part of the Konecranes team! PRINCIPAL RESPONSIBILITIES: Handle planned activities, e.g. planned repairs, retrofits, and on-call activities. Define material requirements for each service request, both planned and on-call. Arrange sub-contracted services and equipment, including rentals. Schedule and dispatch field operatives. Generate service requests (SR) and work packages (WP) and assign to field operatives. Trigger the need for requisition/purchase in Siebel. Verify that Siebel PO request is submitted to SAP without errors. Review job costs such as labor, expense and materials. Review charge lines of completed work before sending to invoice. Maintain the service schedule for all sold work. Plan/assign/manage field labor hours to maximize profitability and productivity (direct labor average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board. Assist technicians with identification of required repair parts. Procure required materials, parts, equipment and subcontract labor for work assignments. Process related paperwork upon completion of work assignments and within the accounting month that the work was performed. Process Purchase Requests through the system using established guidelines. Review performance of service jobs to ensure quotations accurately project labor hours, travel costs, rental costs, procured items, etc. Analyze and report to management any significant deviations from original job plans or scope of work changes. Provide supervisory support to technicians. Provide information and assistance on any disciplinary issues and document actions, with guidance from the Service Manager or higher level management. Arrange for technical guidance to customers and technicians and facilitate contact with appropriate resources to support the need. Facilitate the Operative Quoting process for leads brought in by the Field Operatives. Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required. Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution. Collect warranty information, monitor and report any potential warranty or credit requests to the Service or Operations Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines. Provide leadership in safe work practices by participating in monthly safety meetings and when necessary delivering the meeting material. Organize, document and report monthly safety meetings. Maintain and provide all safety-related documentation, per company guidelines. Assist the Branch/Service Manager and the District Operations Manager in establishing training needs and requirements for all Service Technicians in the branch. Review and approve technicians' time tickets as submitted daily for completeness, accuracy, allocation to the correct job numbers and compliance with company policy. Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order. Assist the Branch Service Manager or Branch Manager with conducting spot inspections and audits of the service technicians' equipment and vehicles and record the results. Perform invoicing preparation on a daily basis to meet company standards and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work. Ensure 24-hour response is available or negotiate other agreeable actions with customers. Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult Branch Manager prior to delivery of services or materials to accounts outstanding for over 60 days. Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, walk-ins for parts, equipment/building maintenance, answering phones. Ensure proper maintenance of all company issued equipment, vehicles and assets in a safe manner. Notify management of any deficiencies or equipment in need of repair. Other duties as assigned by supervisor. REQUIRED EXPERIENCE: Prior supervisory experience or leadership experience preferred. Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills and be able to prioritize tasks. Comfortable in an industrial environment. Willing to take on new and challenging tasks. Willingness to work overtime or additional hours as needed. OTHER REQUIREMENTS: Occasional travel required, possibly overnight and international. Must have a take charge attitude, be decisive and possess a high level of responsibility. Must be comfortable in a fast pace, growth-oriented environment. EDUCATION: Bachelor's degree preferred, prior equivalent experience and training will be considered. *KC #monus #cbus #nxt Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . PI113417808
Konecranes Inc
Novi, MI, USA
Konecranes Inc Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category Country: United States Location: Novi, MI, US Location details: N/A Employment type: Undefined term Country: United States (US) Location: Novi , Michigan (US-MI) Location details:N/A At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work. POSITION TITLE: SERVICE TECHNICIAN REPORTS TO: SERVICE MANAGER PRINCIPAL RESPONSIBILITIES: Do you have an interest in becoming an experienced electrical or mechanical technician? Are you able and capable of working at extreme heights? Konecranes has many opportunities open across the United States that we are looking to fill with mechanically inclined individuals. At Konecranes, service technicians are the heart of our industry. Our technicians work in a safety first type of environment and don't mind heights or working on mechanical parts. As a service technician, you will be working with 480v 3 phase motors, troubleshooting issues with our cranes, and working with clients and facility directors to ensure that our clients are properly being taken care of. Our service technicians are provided with a company vehicle for their travels, and have the opportunity to experience new and challenging situations with each job! • Perform inspections, maintenance and repairs on electric overhead traveling cranes and hoists at varied customer locations, as directed. Be available "on call" as part of service office rotation and provide after hours service, as required. • Conduct on-site electrical, mechanical, structural and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane. • Document findings and make corrective recommendations to the customer including a written "Safety Notification" of any observed or known safety concerns, if appropriate. Determine customer's intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. • Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. • Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer's signature and acceptance. • Generate sales leads during service calls and report to service office, following established guidelines. • Read, understand and apply the contents of all OSHA, ANSI, CMAA, HMI and other codes or regulations pertaining to our industry. Refresh and update knowledge periodically. • Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines. • Maintain regular communication with the service office and Planner, in accordance with established practices. • Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution. • Maintain supply of forms, literature, inventory and miscellaneous materials in the service vehicle. Document use or sale to customer, as required. • Follow all established safety rules and procedures, including those established by the customer. • Maintain company vehicle and uniforms in a clean and presentable manner. • Participate in monthly safety meetings. • Other duties as assigned by supervisor. EDUCATION: Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is preferred. EXPERIENCE: Minimum one (1) year experience involving electrical troubleshooting and mechanical repair. Some electronic experience is preferred but not necessary. Prior experience with cranes is a plus. OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver's license. Must be willing and able to work off the ground. Must be able to work varied overtime, as required by customer, be available for "on call" as part of the service office rotation and be able to travel and work out of town, on occasion. Must be able to frequently lift up to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift up to 75 lbs. although not on a daily basis. Must be able to lift 100 lbs. on a rare basis. This position requires frequent climbing, balancing, stooping/crouching, and overhead reaching. This position requires occasional pushing, pulling, kneeling, and crawling. This position will be inside approximately 90% of the time and outside approximately 10% of the time. This position will be frequently exposed to heat, cold, noise and heights. See addendum for specific physical requirements of this position. *KC #monus #cbus #nxt Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . PI113304564
Konecranes Inc Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category Country: United States Location: Novi, MI, US Location details: N/A Employment type: Undefined term Country: United States (US) Location: Novi , Michigan (US-MI) Location details:N/A At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. This is what makes Konecranes a unique place to work. POSITION TITLE: SERVICE TECHNICIAN REPORTS TO: SERVICE MANAGER PRINCIPAL RESPONSIBILITIES: Do you have an interest in becoming an experienced electrical or mechanical technician? Are you able and capable of working at extreme heights? Konecranes has many opportunities open across the United States that we are looking to fill with mechanically inclined individuals. At Konecranes, service technicians are the heart of our industry. Our technicians work in a safety first type of environment and don't mind heights or working on mechanical parts. As a service technician, you will be working with 480v 3 phase motors, troubleshooting issues with our cranes, and working with clients and facility directors to ensure that our clients are properly being taken care of. Our service technicians are provided with a company vehicle for their travels, and have the opportunity to experience new and challenging situations with each job! • Perform inspections, maintenance and repairs on electric overhead traveling cranes and hoists at varied customer locations, as directed. Be available "on call" as part of service office rotation and provide after hours service, as required. • Conduct on-site electrical, mechanical, structural and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane. • Document findings and make corrective recommendations to the customer including a written "Safety Notification" of any observed or known safety concerns, if appropriate. Determine customer's intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs. • Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation. • Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer's signature and acceptance. • Generate sales leads during service calls and report to service office, following established guidelines. • Read, understand and apply the contents of all OSHA, ANSI, CMAA, HMI and other codes or regulations pertaining to our industry. Refresh and update knowledge periodically. • Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines. • Maintain regular communication with the service office and Planner, in accordance with established practices. • Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution. • Maintain supply of forms, literature, inventory and miscellaneous materials in the service vehicle. Document use or sale to customer, as required. • Follow all established safety rules and procedures, including those established by the customer. • Maintain company vehicle and uniforms in a clean and presentable manner. • Participate in monthly safety meetings. • Other duties as assigned by supervisor. EDUCATION: Associate's degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience is preferred. EXPERIENCE: Minimum one (1) year experience involving electrical troubleshooting and mechanical repair. Some electronic experience is preferred but not necessary. Prior experience with cranes is a plus. OTHER REQUIREMENTS: Must have and maintain a good driving record, including a valid driver's license. Must be willing and able to work off the ground. Must be able to work varied overtime, as required by customer, be available for "on call" as part of the service office rotation and be able to travel and work out of town, on occasion. Must be able to frequently lift up to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift up to 75 lbs. although not on a daily basis. Must be able to lift 100 lbs. on a rare basis. This position requires frequent climbing, balancing, stooping/crouching, and overhead reaching. This position requires occasional pushing, pulling, kneeling, and crawling. This position will be inside approximately 90% of the time and outside approximately 10% of the time. This position will be frequently exposed to heat, cold, noise and heights. See addendum for specific physical requirements of this position. *KC #monus #cbus #nxt Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,000 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. . PI113304564