NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Warehouse Job Id: 274746 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: February 18, 2020 Job Description The Core Processing Clerk unloads, stages, sorts, and scans core returns and core defective merchandise from our customers.Position Performance Measures: Sales Quota Speed Accuracy Responsibilities The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision. Unloads and stages core return and core defective merchandise. Sorts and scans core return and core defective merchandise returned from our customers. Completes all paperwork associated with core procedures. Runs copies of credits and distributes as directed. Stocks and picks parts. Performs other duties as assigned. Qualifications High School Diploma or equivalent work experience required. 6 months prior work experience. Forklift Certified. Knowledge of using pallet jack or two-way radio. Ability to communicate and work well with other departments. Able to read and able to write legibly. Detail orientated. Ability to utilize the AS400 Computer system and terminal. Ability to utilize the JD Edwards system. Strong desire to learn. Organized, self-motivator. Excellent attendance record. Complies with all safety requirements pertaining to job functions and location. Maintains a clean and orderly work area. Visually capable of recognizing and distinguishing letters and numbers and their sequencing. Ability to speak clearly and listen attentively. Ability to work on feet (stand and walk) for entire assigned work shift. Able to lift up to 60 lbs. and push or pull up to 300 lbs. with assistance of a two-wheel dolly or fork lift. Ability to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of stool or ladder when necessary. Ability to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand truck, barrel dollies, hydraulic lifts, etc. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI118182183
Feb 20, 2020
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Warehouse Job Id: 274746 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: February 18, 2020 Job Description The Core Processing Clerk unloads, stages, sorts, and scans core returns and core defective merchandise from our customers.Position Performance Measures: Sales Quota Speed Accuracy Responsibilities The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision. Unloads and stages core return and core defective merchandise. Sorts and scans core return and core defective merchandise returned from our customers. Completes all paperwork associated with core procedures. Runs copies of credits and distributes as directed. Stocks and picks parts. Performs other duties as assigned. Qualifications High School Diploma or equivalent work experience required. 6 months prior work experience. Forklift Certified. Knowledge of using pallet jack or two-way radio. Ability to communicate and work well with other departments. Able to read and able to write legibly. Detail orientated. Ability to utilize the AS400 Computer system and terminal. Ability to utilize the JD Edwards system. Strong desire to learn. Organized, self-motivator. Excellent attendance record. Complies with all safety requirements pertaining to job functions and location. Maintains a clean and orderly work area. Visually capable of recognizing and distinguishing letters and numbers and their sequencing. Ability to speak clearly and listen attentively. Ability to work on feet (stand and walk) for entire assigned work shift. Able to lift up to 60 lbs. and push or pull up to 300 lbs. with assistance of a two-wheel dolly or fork lift. Ability to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of stool or ladder when necessary. Ability to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand truck, barrel dollies, hydraulic lifts, etc. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI118182183
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Warehouse Job Id: 274744 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: February 18, 2020 Stages product by trip/route number and location (store number, distribution center number, etc.), as it is received from the packing and pulling areas of the stockroom. Uses an electronic scanner to record each piece of product and loads onto trucks by store location for all outgoing overnight shipments and consolidate orders from zone to designated store, while adhering to all safety rules including the handling of hazardous materials. Position Performance Measures: Process designated orders by scheduled departure times.Reconciled orders received for UPS shipment must be processed and shipped by the DC designated times. Responsibilities: Records and ships products and loads onto trucks by store location for all outgoing overnight shipments. Consolidates orders from zone to designated store utilizing the tote and pullwall processes. Reconciles and prepares all overnight UPS shipments to respective locations. Prepares and loads all daily/nightly shipments as required for each. Ensures timely processing of all orders and handling of shipments. Maintains a clean and organized work station/environment per company standards. Ensures compliance to all company policies and procedures. Experience, Education, Abilities and Working Conditions: High School Diploma or equivalent work experience required. 6 months prior work experience preferred but not required. Must be forklift certified. Working conditions are subject but not limited to the following: loud or noisy, concrete or grated flooring, varying climate conditions per location, areas exposed to outside elements located near or around the loading/receiving dock. Capable of lifting and moving merchandise of up to 60 lbs. Able to push/pull up to 300 lbs. using mechanical aids, such as hand trucks, barrel dollies, hydraulic lifts, etc. Able to bend or stoop to floor-level shelves and be able to reach shelves (eight feet) with use of stool or ladder when necessary. Must be able to get in and out of the back of truck with parts while using a ramp when necessary. Able to stand and walk for entire work shift. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI118182221
Feb 20, 2020
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Warehouse Job Id: 274744 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: February 18, 2020 Stages product by trip/route number and location (store number, distribution center number, etc.), as it is received from the packing and pulling areas of the stockroom. Uses an electronic scanner to record each piece of product and loads onto trucks by store location for all outgoing overnight shipments and consolidate orders from zone to designated store, while adhering to all safety rules including the handling of hazardous materials. Position Performance Measures: Process designated orders by scheduled departure times.Reconciled orders received for UPS shipment must be processed and shipped by the DC designated times. Responsibilities: Records and ships products and loads onto trucks by store location for all outgoing overnight shipments. Consolidates orders from zone to designated store utilizing the tote and pullwall processes. Reconciles and prepares all overnight UPS shipments to respective locations. Prepares and loads all daily/nightly shipments as required for each. Ensures timely processing of all orders and handling of shipments. Maintains a clean and organized work station/environment per company standards. Ensures compliance to all company policies and procedures. Experience, Education, Abilities and Working Conditions: High School Diploma or equivalent work experience required. 6 months prior work experience preferred but not required. Must be forklift certified. Working conditions are subject but not limited to the following: loud or noisy, concrete or grated flooring, varying climate conditions per location, areas exposed to outside elements located near or around the loading/receiving dock. Capable of lifting and moving merchandise of up to 60 lbs. Able to push/pull up to 300 lbs. using mechanical aids, such as hand trucks, barrel dollies, hydraulic lifts, etc. Able to bend or stoop to floor-level shelves and be able to reach shelves (eight feet) with use of stool or ladder when necessary. Must be able to get in and out of the back of truck with parts while using a ramp when necessary. Able to stand and walk for entire work shift. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI118182221
Motion Industries We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Sales/Business Development Job Id: 274604 Brand: Motion Industries Location: Norcross, GA Major Market: GA - All Locations Date Posted: February 13, 2020 Account Representative Motion Industries is seeking an Account Representative (Outside Sales). This is an opportunity for an experienced outside sales professional to join a great team and a very successful company. Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k) plan, tuition reimbursement, vacation, sick, and holiday pay. This is located at our Norcross, GA branch. Responsibilities Ensure customer relationships are positive and deep within all accounts Create and conduct sales presentations to customers Prospect for new customers Ensure customer service requirements are met May be required to be on-call nights or weekends, depending on need Generate new business with new or existing customers Ensure technical requirements for the customer are met Assist with on-site troubleshooting of customers' concerns Routinely interact face-to-face with customers to foster strong relationships and maintain satisfaction May handle customer returns Work with customers to identify, quote, engineer, and close product and solution sales Provide technical support as required Work with Branch Manager on business planning to reach product and sales goals Work with and coordinate vendor resources to build relationships and support sales Determine priorities and appropriately allocate time to reach goals and apply efforts to high ROI opportunities Maintain appropriate and profitable relationships with key suppliers Qualifications Good customer service skills Reliable, organized, detailed, and focused Industry and sales experience Microsoft Office skills with proficiency in Excel and Outlook Good communication skills, both verbal and written Able to multitask and manage time well Knowledge of supply chain systems Knowledge of industrial products: power transmission, hydraulic, pneumatic, and mill supply High School Diploma or GED GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI118044699
Feb 15, 2020
Motion Industries We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Sales/Business Development Job Id: 274604 Brand: Motion Industries Location: Norcross, GA Major Market: GA - All Locations Date Posted: February 13, 2020 Account Representative Motion Industries is seeking an Account Representative (Outside Sales). This is an opportunity for an experienced outside sales professional to join a great team and a very successful company. Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k) plan, tuition reimbursement, vacation, sick, and holiday pay. This is located at our Norcross, GA branch. Responsibilities Ensure customer relationships are positive and deep within all accounts Create and conduct sales presentations to customers Prospect for new customers Ensure customer service requirements are met May be required to be on-call nights or weekends, depending on need Generate new business with new or existing customers Ensure technical requirements for the customer are met Assist with on-site troubleshooting of customers' concerns Routinely interact face-to-face with customers to foster strong relationships and maintain satisfaction May handle customer returns Work with customers to identify, quote, engineer, and close product and solution sales Provide technical support as required Work with Branch Manager on business planning to reach product and sales goals Work with and coordinate vendor resources to build relationships and support sales Determine priorities and appropriately allocate time to reach goals and apply efforts to high ROI opportunities Maintain appropriate and profitable relationships with key suppliers Qualifications Good customer service skills Reliable, organized, detailed, and focused Industry and sales experience Microsoft Office skills with proficiency in Excel and Outlook Good communication skills, both verbal and written Able to multitask and manage time well Knowledge of supply chain systems Knowledge of industrial products: power transmission, hydraulic, pneumatic, and mill supply High School Diploma or GED GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI118044699
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Warehouse Job Id: 274486 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: February 11, 2020 We are a Parts Store and SO much more and we are looking for even more great talent to join our NAPA family! We have lots of parts available to our customers and this role as a Warehouse Associate plays a major part in getting these parts from our warehouse/stockroom to our stores. Think about how great you will feel in knowing that you made a difference in someone's life by getting them the part(s) that they needed from our warehouse! What you'll be doing: Expedite incoming and outgoing freight in our NAPA Distribution Center Warehouse. You will receive, stock, pull, stage, load and ship freight. Process inventory and maximize warehouse space usage Check, verify, load, stock and pull inventory to meet store and customer orders. Unpack incoming parts shipments from suppliers. Pulls all orders for standard customer stock orders, special orders, and the demands of the main counter and will-call accurately and as completely as possible, routing products as appropriate and meeting the prescribed picking quota set by management. Uses the electronic scan-gun, reviews out-bound customer orders for pulling accuracy, ensures safe packing of the orders for shipment to customers, and properly labels shipping trays/packages in accordance with D.O.T. standards and hazardous material regulations and procedures. Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas. Follows and adheres to all safety rules including the handling of hazardous materials. Loads customer orders into delivery trucks in proper sequence and according to freight bills. Perform daily inspections of appropriate motorized and manual equipment which includes lift gate, pallet jack and hand truck, radio frequency scanners and printers. Operate warehouse machinery in accordance with established safety procedures as needed to maintain the warehouse stock. Verify and complete required documentation and reports. This is the right opportunity for you if you: Genuinely enjoy working in warehouse environments with a team that makes a difference Love the hustle - Our warehouses are busy, yet fun places! Want to join a team where you can learn and grow your career - the opportunities are endless at NAPA! Have availability to work between the hours of 7AM-8PM M-F with occasional weekend work What you'll need: Previous experience in a distribution center and/or warehouse environment - Awesome if you have ever used RF scanning equipment - Not a deal breaker if you don't have this. Capable of lifting and moving parts of up to 75 pounds and push/pull 300 pounds using hitch-and-go dolly. Able to push/pull up to 300 lbs. using mechanical aids, such as hand trucks, barrel dollies, hydraulic lifts, etc. Able to move engine blocks and other heavy equipment with moving aids designed to move such items, including hand trucks, dollies, motorized carts, pallet jacks, etc. Able to repeatedly bend or stoop to ground level shelves and be able to reach upper shelves (8 feet) with the use of stool or ladder when necessary. Understanding and recognizing part numbers and line codes to ensure proper identification of parts for placement in the facility, including identifying sequence of numbers and letters accurately and rapidly. Basic understanding and capable of operating a computer terminal. Able to write legibly and be able to read, understand written/verbal instructions, and communicate to other team members. Ability to bend, twist, squat, climb, push and pull and move at a quick speed of pace Must be able to work in a drug free atmosphere. What's in it for you: Awesome people and brand Competitive Pay Outstanding health benefits and 401K Stable company. Fortune 200 with a "family" feel A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! Great training, and ongoing development with support from multiple leaders/your team Day in the Life: We know you have lots of career choices as a Warehouse Associate, but we think this role and working with NAPA is a great opportunity for the right person! If this job sounds like a fit, please check out our NAPA Store this story from an awesome NAPA Warehouse/Stockroom Associate . We want you to have all the information that you need to make sure that this is a fit for you! Our hopes are that these stories either excite you to apply or maybe not so much - Either way we appreciate you stopping by today! Next Steps: Please apply if you think this is a great fit for you and will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting NAPAautojobs.com GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117944468
Feb 12, 2020
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Warehouse Job Id: 274486 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: February 11, 2020 We are a Parts Store and SO much more and we are looking for even more great talent to join our NAPA family! We have lots of parts available to our customers and this role as a Warehouse Associate plays a major part in getting these parts from our warehouse/stockroom to our stores. Think about how great you will feel in knowing that you made a difference in someone's life by getting them the part(s) that they needed from our warehouse! What you'll be doing: Expedite incoming and outgoing freight in our NAPA Distribution Center Warehouse. You will receive, stock, pull, stage, load and ship freight. Process inventory and maximize warehouse space usage Check, verify, load, stock and pull inventory to meet store and customer orders. Unpack incoming parts shipments from suppliers. Pulls all orders for standard customer stock orders, special orders, and the demands of the main counter and will-call accurately and as completely as possible, routing products as appropriate and meeting the prescribed picking quota set by management. Uses the electronic scan-gun, reviews out-bound customer orders for pulling accuracy, ensures safe packing of the orders for shipment to customers, and properly labels shipping trays/packages in accordance with D.O.T. standards and hazardous material regulations and procedures. Cleans up and disposes boxes, packing material, and pallets, as well as general housekeeping of facility and specific product line areas. Follows and adheres to all safety rules including the handling of hazardous materials. Loads customer orders into delivery trucks in proper sequence and according to freight bills. Perform daily inspections of appropriate motorized and manual equipment which includes lift gate, pallet jack and hand truck, radio frequency scanners and printers. Operate warehouse machinery in accordance with established safety procedures as needed to maintain the warehouse stock. Verify and complete required documentation and reports. This is the right opportunity for you if you: Genuinely enjoy working in warehouse environments with a team that makes a difference Love the hustle - Our warehouses are busy, yet fun places! Want to join a team where you can learn and grow your career - the opportunities are endless at NAPA! Have availability to work between the hours of 7AM-8PM M-F with occasional weekend work What you'll need: Previous experience in a distribution center and/or warehouse environment - Awesome if you have ever used RF scanning equipment - Not a deal breaker if you don't have this. Capable of lifting and moving parts of up to 75 pounds and push/pull 300 pounds using hitch-and-go dolly. Able to push/pull up to 300 lbs. using mechanical aids, such as hand trucks, barrel dollies, hydraulic lifts, etc. Able to move engine blocks and other heavy equipment with moving aids designed to move such items, including hand trucks, dollies, motorized carts, pallet jacks, etc. Able to repeatedly bend or stoop to ground level shelves and be able to reach upper shelves (8 feet) with the use of stool or ladder when necessary. Understanding and recognizing part numbers and line codes to ensure proper identification of parts for placement in the facility, including identifying sequence of numbers and letters accurately and rapidly. Basic understanding and capable of operating a computer terminal. Able to write legibly and be able to read, understand written/verbal instructions, and communicate to other team members. Ability to bend, twist, squat, climb, push and pull and move at a quick speed of pace Must be able to work in a drug free atmosphere. What's in it for you: Awesome people and brand Competitive Pay Outstanding health benefits and 401K Stable company. Fortune 200 with a "family" feel A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! Great training, and ongoing development with support from multiple leaders/your team Day in the Life: We know you have lots of career choices as a Warehouse Associate, but we think this role and working with NAPA is a great opportunity for the right person! If this job sounds like a fit, please check out our NAPA Store this story from an awesome NAPA Warehouse/Stockroom Associate . We want you to have all the information that you need to make sure that this is a fit for you! Our hopes are that these stories either excite you to apply or maybe not so much - Either way we appreciate you stopping by today! Next Steps: Please apply if you think this is a great fit for you and will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting NAPAautojobs.com GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117944468
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Information Technology Job Id: 274428 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: February 7, 2020 Position Mission : Answers technical calls from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. Receives call, finds resolution, and documents calls as received. Position Performance Measures: Number of calls per hour. Percentage of escalated calls. Not-ready percentage. Ability to meet call quality requirements. Length of call. Team Customer Satisfaction Score. Team Service Level Responsibilities: Answers inbound technical questions from customers and gains understanding of each situation. Troubleshoots issues to find solution and partners with customer to solve issue together. Confirms that solution worked properly before ending call. If unable to resolve customers issue using information supplied in the Service Now Knowledgebase, agent will seek assistance from Support Analyst II and/or Development team ( Swarm ) to further analyze and determine root cause and potential work arounds. Agent will apply fix or work around discovered during "swarming" with Support Analyst II/Developers. Agent will create new knowledge base articles outlining the fix/work around discovered during "swarming". If issue is determined to be a software defect the agent will fully document the issue, troubleshooting and root cause analysis steps followed with Support Analyst II/Developers and assign the Service Now Incident to the appropriate development track for defect creation. Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware. Acts as customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concern will be addressed properly and with urgency. Ensures prompt and accurate resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership. Notifies appropriate leadership of customer escalations and dissatisfaction in timely manner. Follows ticket management policy as documented including, entering required information into system, selecting the right urgency level, selecting the correct categorization and subcategorization for the Incident and ensuring the proper team members are including in communications. Follows call management policy as documented including resolving calls timely and accurately, following up with cases as appropriate, and working with management when needed. Follows the established attendance and schedule policy. Works to consistently improve call handling and resolution processes by following the established quality assurance guidelines and expectations to deliver stellar customer service including: first call resolution and total case ownership. Works with team members to develop, approve, validate, and maintain problem resolution databases (Knowledgebase) by making entries to improve process. Interprets, analyzes, diagnoses, documents, and resolves customer service problems related to internal supported hardware, software, LANs and WANs with the objective of closing calls. Using the incident/problem tracking system, accurately documents all incoming calls, keeps tickets and customers updated on their issues / requests, and documents all call resolutions. Keeps support team and management apprised of any new support issues in a clear and timely manner. Performs other job-related duties as assigned or apparent. Dispatch hardware problems to appropriate hardware vendor Assist customers with"How-To" questions Contact external customers to foster improved communications and satisfaction levels with computer equipment and software Continuously improve customer satisfaction indexes Experience, Education, and Abilities: Education: 4 years of experience in a High school diploma or equivalent work experience required. HDI certified (customer service, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus. Experience: 1 year of experience with incident and problem tracking service management software. NAPA store experience is a plus. Experience with SQL commands and database manipulation. Experience with automated call distributor phone systems. Experience with knowledge centered support (KCS) principles. Familiarity with Linux Systems a plus. Experience with troubleshooting network related issues (client connectivity). Experience with Active Directory and Microsoft Office Products - O365 is a plus. Abilities Strong customer focus and orientation. In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills. The ability to listen, isolate the issue, research, resolve, and follow-up is essential for this position. Candidates for this position should be familiar with incident ticketing software and processes. Proven soft skills including strong courtesy and conflict management skills. Strong written and verbal communication skills and be able to translate technical information to all level of users. Strong problem solving and analytical skills. Strong time management skills. Self-motivated, detail-oriented and organized. Ability to work independently and efficiently to meet deadlines. Proven team player. Must be open to working weekends and after-hour shifts. Work is performed in a call center environment. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117898498
Feb 09, 2020
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Information Technology Job Id: 274428 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: February 7, 2020 Position Mission : Answers technical calls from customers (company/independently owned stores and employees) regarding company software, hardware, and network issues. Receives call, finds resolution, and documents calls as received. Position Performance Measures: Number of calls per hour. Percentage of escalated calls. Not-ready percentage. Ability to meet call quality requirements. Length of call. Team Customer Satisfaction Score. Team Service Level Responsibilities: Answers inbound technical questions from customers and gains understanding of each situation. Troubleshoots issues to find solution and partners with customer to solve issue together. Confirms that solution worked properly before ending call. If unable to resolve customers issue using information supplied in the Service Now Knowledgebase, agent will seek assistance from Support Analyst II and/or Development team ( Swarm ) to further analyze and determine root cause and potential work arounds. Agent will apply fix or work around discovered during "swarming" with Support Analyst II/Developers. Agent will create new knowledge base articles outlining the fix/work around discovered during "swarming". If issue is determined to be a software defect the agent will fully document the issue, troubleshooting and root cause analysis steps followed with Support Analyst II/Developers and assign the Service Now Incident to the appropriate development track for defect creation. Ensures positive customer experience by de-escalating customer issues and concerns. Instructs customers on proper usage of the software and hardware. Acts as customer advocate in addressing concerns and resolving issues. Instills confidence in the customers that concern will be addressed properly and with urgency. Ensures prompt and accurate resolution of customer incidents with a high degree of ownership. Reports network events upon occurrence to leadership. Notifies appropriate leadership of customer escalations and dissatisfaction in timely manner. Follows ticket management policy as documented including, entering required information into system, selecting the right urgency level, selecting the correct categorization and subcategorization for the Incident and ensuring the proper team members are including in communications. Follows call management policy as documented including resolving calls timely and accurately, following up with cases as appropriate, and working with management when needed. Follows the established attendance and schedule policy. Works to consistently improve call handling and resolution processes by following the established quality assurance guidelines and expectations to deliver stellar customer service including: first call resolution and total case ownership. Works with team members to develop, approve, validate, and maintain problem resolution databases (Knowledgebase) by making entries to improve process. Interprets, analyzes, diagnoses, documents, and resolves customer service problems related to internal supported hardware, software, LANs and WANs with the objective of closing calls. Using the incident/problem tracking system, accurately documents all incoming calls, keeps tickets and customers updated on their issues / requests, and documents all call resolutions. Keeps support team and management apprised of any new support issues in a clear and timely manner. Performs other job-related duties as assigned or apparent. Dispatch hardware problems to appropriate hardware vendor Assist customers with"How-To" questions Contact external customers to foster improved communications and satisfaction levels with computer equipment and software Continuously improve customer satisfaction indexes Experience, Education, and Abilities: Education: 4 years of experience in a High school diploma or equivalent work experience required. HDI certified (customer service, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus. Experience: 1 year of experience with incident and problem tracking service management software. NAPA store experience is a plus. Experience with SQL commands and database manipulation. Experience with automated call distributor phone systems. Experience with knowledge centered support (KCS) principles. Familiarity with Linux Systems a plus. Experience with troubleshooting network related issues (client connectivity). Experience with Active Directory and Microsoft Office Products - O365 is a plus. Abilities Strong customer focus and orientation. In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause analysis, and issue resolution skills. The ability to listen, isolate the issue, research, resolve, and follow-up is essential for this position. Candidates for this position should be familiar with incident ticketing software and processes. Proven soft skills including strong courtesy and conflict management skills. Strong written and verbal communication skills and be able to translate technical information to all level of users. Strong problem solving and analytical skills. Strong time management skills. Self-motivated, detail-oriented and organized. Ability to work independently and efficiently to meet deadlines. Proven team player. Must be open to working weekends and after-hour shifts. Work is performed in a call center environment. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117898498
Envistacom, LLC Envistacom is proud to be an Affirmative Action/Equal Opportunity Employer. Envistacom provides equal employment opportunity for all persons, in all facets of employment and maintains a drug free workplace and performs pre-employment substance abuse testing and background checks. We encourage minorities, women, veterans, LGBT and disabled individuals to apply. Please - no recruiters or staffing agencies Envistacom provides counterterrorism, cybersecurity and communications solutions to U.S. and coalition partners in the aerospace, defense and intelligence communities. Our customers rely on us for technology and subject-matter expertise to identify and defeat global threats. We are a trusted partner in protecting military, civilians and critical infrastructure around the world. We've been voted one of Atlanta's top 10 Best Places to work in 2016, 2017 and 2018! Phased Array Antenna Engineer - Norcross, GA, F/T Responsibilities: Work with cross-functional team of mechanical, electrical, RF and system engineers in the goal of developing tightly integrated RF terminal solutions inclusive of an Electronically steered antenna (ESA) arrays Design, test, analyze, integrate, qualify and document antenna hardware systems. Provide tech leadership for ESA antenna design, including phased array & lens-based antennas Lead development activities on new antenna arch & designs Conduct root-cause analyses & tech investigations to isolate challenges & determine solutions for complex hardware/software solutions Provide engineering analyses to productization & manufacturing teams including serv. and repair teams Write tech materials for both internal and external communications including program revisions, proposals, white papers, industry marketing literature, etc. Requirements: Design, simulation and testing of Electronically Steerable Antenna (ESA) arrays (e.g. Phased Array, Lens antennas) as well as beamformer structures ranging in frequency from 1-30GHz Use of Transformational Optics mathematical formulas and techniques in order to manipulate the geometry of various lenses for communications antenna structures Familiarity and experience in modeling 3D communication antenna structures using tools such as COMSOL, Matlab, HFSS, and ADS 3D printing of varying dielectric constant materials in the fabrication of lens-based communications antenna structures Ability to write and publish technical papers related to work BA degree in Electrical Engineering, Computer Engineering (in similar or related field) plus 5+ years experience in lieu of BA + 5 yrs exp will accept a Master's deg + 2 yrs exp & or coursework for skills Salary: 110-120k range Benefits: Group benefits package (Medical, Dental, Long- and Short-term Disability, Vision, Life Insurance, and 401k+match), PTO. . PI117830302
Feb 07, 2020
Envistacom, LLC Envistacom is proud to be an Affirmative Action/Equal Opportunity Employer. Envistacom provides equal employment opportunity for all persons, in all facets of employment and maintains a drug free workplace and performs pre-employment substance abuse testing and background checks. We encourage minorities, women, veterans, LGBT and disabled individuals to apply. Please - no recruiters or staffing agencies Envistacom provides counterterrorism, cybersecurity and communications solutions to U.S. and coalition partners in the aerospace, defense and intelligence communities. Our customers rely on us for technology and subject-matter expertise to identify and defeat global threats. We are a trusted partner in protecting military, civilians and critical infrastructure around the world. We've been voted one of Atlanta's top 10 Best Places to work in 2016, 2017 and 2018! Phased Array Antenna Engineer - Norcross, GA, F/T Responsibilities: Work with cross-functional team of mechanical, electrical, RF and system engineers in the goal of developing tightly integrated RF terminal solutions inclusive of an Electronically steered antenna (ESA) arrays Design, test, analyze, integrate, qualify and document antenna hardware systems. Provide tech leadership for ESA antenna design, including phased array & lens-based antennas Lead development activities on new antenna arch & designs Conduct root-cause analyses & tech investigations to isolate challenges & determine solutions for complex hardware/software solutions Provide engineering analyses to productization & manufacturing teams including serv. and repair teams Write tech materials for both internal and external communications including program revisions, proposals, white papers, industry marketing literature, etc. Requirements: Design, simulation and testing of Electronically Steerable Antenna (ESA) arrays (e.g. Phased Array, Lens antennas) as well as beamformer structures ranging in frequency from 1-30GHz Use of Transformational Optics mathematical formulas and techniques in order to manipulate the geometry of various lenses for communications antenna structures Familiarity and experience in modeling 3D communication antenna structures using tools such as COMSOL, Matlab, HFSS, and ADS 3D printing of varying dielectric constant materials in the fabrication of lens-based communications antenna structures Ability to write and publish technical papers related to work BA degree in Electrical Engineering, Computer Engineering (in similar or related field) plus 5+ years experience in lieu of BA + 5 yrs exp will accept a Master's deg + 2 yrs exp & or coursework for skills Salary: 110-120k range Benefits: Group benefits package (Medical, Dental, Long- and Short-term Disability, Vision, Life Insurance, and 401k+match), PTO. . PI117830302
Motion Industries We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Administrative/Clerical Job Id: 274117 Brand: Motion Industries Location: Norcross, GA Major Market: GA - All Locations Date Posted: January 28, 2020 Job Description Here is an opportunity to learn how to grow your career in sales from the leader of industrial distribution. At Motion Industries, Sales Interns assist with customer service at the branch level including onsite sales, warehousing, shipping, counter sales, phone sales, and order processing. This position is for the Summer of 2020 and will be at our Norcross, GA location. Responsibilities Assist with work processes in each department while being exposed to all branch functions Observe and interact with branch personnel to understand the details and reason for the company distribution process Take product training as available Represent Motion Industries in a professional manner Take required safety training and learn to remain safety focused while working Present a written summary prior to the last week of the internship describing the internship experience and including suggestions for program development Qualifications College student with focus on a technical Business or Industrial Distribution degree or Sales Specialization Strong organizational and time-management skills Strong communication skills Strong computer skills especially in Microsoft Office Good driving record GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117559095
Jan 30, 2020
Motion Industries We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Administrative/Clerical Job Id: 274117 Brand: Motion Industries Location: Norcross, GA Major Market: GA - All Locations Date Posted: January 28, 2020 Job Description Here is an opportunity to learn how to grow your career in sales from the leader of industrial distribution. At Motion Industries, Sales Interns assist with customer service at the branch level including onsite sales, warehousing, shipping, counter sales, phone sales, and order processing. This position is for the Summer of 2020 and will be at our Norcross, GA location. Responsibilities Assist with work processes in each department while being exposed to all branch functions Observe and interact with branch personnel to understand the details and reason for the company distribution process Take product training as available Represent Motion Industries in a professional manner Take required safety training and learn to remain safety focused while working Present a written summary prior to the last week of the internship describing the internship experience and including suggestions for program development Qualifications College student with focus on a technical Business or Industrial Distribution degree or Sales Specialization Strong organizational and time-management skills Strong communication skills Strong computer skills especially in Microsoft Office Good driving record GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117559095
DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Georgia, Norcross (PDK) Job Code: 4702 # of Openings: 4 SUMMARY: The Technical Support Representative will act as a liaison between internal/external customers and the IT department, be first point of contact for end-users, answer first-line questions and provide direction, and provide basic trouble-shooting and simple solutions to enable continued use of internal IT systems. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES: Provides direct technical support to internal/external professional roles (Sales, Customer Service, and Third Party Vendors) and external revenue customers for all hardware/software installation, configuration and maintenance of customer shipping solutions and online applications. Evaluates customer provided data to ensure smooth processing Works independently to troubleshoot, resolve, assign, and document all hardware and software issues. Operates with total call ownership in mind to ensure customer satisfaction. Collaborate with internal workgroups and customer IT to provide workarounds and long term technical solutions for complex issues Provide call details and requirements to team lead and peers to support on customer issue resolution Meet and exceed SLA requirements Utilize support tools and resources necessary to get the job done, including; e-mail, chat, telephone and ticketing systems Escalate complex issues and/or emergency issues to team lead or upper management as necessary Demonstrate active listening when engaging customers, anticipating their service and support needs Perform other related duties as required and assigned REQUIRED SKILLS: Must demonstrate the ability to quickly understand DHL eCommerce Products and Services in order to formulate and recommend successful solutions Must be able to quickly assess and understand the prospective client's needs, business processes, and technical requirements Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment Proficient in MS Office (Word, Excel, Outlook) Excellent organizational skills, verbal and written communication skills Team-oriented EDUCATION / EXPERIENCE: Technical certification or Associate degree preferred 2-4 years equivalent work experience in a technical support role required General knowledge of network infrastructure and server configurations required Basic understanding of networking and internet protocols (TCP/IP, HTTP(S), WIFI) Experience in supporting Application Programming Interface (API), Supply Chain, eCommerce Technology, Shipping, Mail or Logistics preferred PHYSICAL DEMANDS: Physical demands are consistent with a professional office setting Travel required ( PI117553907
Jan 30, 2020
DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Georgia, Norcross (PDK) Job Code: 4702 # of Openings: 4 SUMMARY: The Technical Support Representative will act as a liaison between internal/external customers and the IT department, be first point of contact for end-users, answer first-line questions and provide direction, and provide basic trouble-shooting and simple solutions to enable continued use of internal IT systems. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES: Provides direct technical support to internal/external professional roles (Sales, Customer Service, and Third Party Vendors) and external revenue customers for all hardware/software installation, configuration and maintenance of customer shipping solutions and online applications. Evaluates customer provided data to ensure smooth processing Works independently to troubleshoot, resolve, assign, and document all hardware and software issues. Operates with total call ownership in mind to ensure customer satisfaction. Collaborate with internal workgroups and customer IT to provide workarounds and long term technical solutions for complex issues Provide call details and requirements to team lead and peers to support on customer issue resolution Meet and exceed SLA requirements Utilize support tools and resources necessary to get the job done, including; e-mail, chat, telephone and ticketing systems Escalate complex issues and/or emergency issues to team lead or upper management as necessary Demonstrate active listening when engaging customers, anticipating their service and support needs Perform other related duties as required and assigned REQUIRED SKILLS: Must demonstrate the ability to quickly understand DHL eCommerce Products and Services in order to formulate and recommend successful solutions Must be able to quickly assess and understand the prospective client's needs, business processes, and technical requirements Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment Proficient in MS Office (Word, Excel, Outlook) Excellent organizational skills, verbal and written communication skills Team-oriented EDUCATION / EXPERIENCE: Technical certification or Associate degree preferred 2-4 years equivalent work experience in a technical support role required General knowledge of network infrastructure and server configurations required Basic understanding of networking and internet protocols (TCP/IP, HTTP(S), WIFI) Experience in supporting Application Programming Interface (API), Supply Chain, eCommerce Technology, Shipping, Mail or Logistics preferred PHYSICAL DEMANDS: Physical demands are consistent with a professional office setting Travel required ( PI117553907
DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Georgia, Norcross (PDK) Job Code: 4703 # of Openings: 1 SUMMARY: The Technical Support Team Lead will interact with customers and other DHL eCommerce team members to provide information and advisement in response to inquiries, customer issues, and customer escalations. Act as a liaison between customer and the IT department, answer first-line questions and provide direction, perform general queries requested by customers, and provide advanced trouble-shooting to complex issues for customer facing internal IT systems. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES: Provides direct technical support to internal/external professional roles (Sales, Customer Service, and Third Party Vendors) and external revenue customers for all hardware/software installation, configuration and maintenance of customer shipping solutions and online applications. Mentor and provide task resolution support to team members Evaluates customer provided data to ensure smooth processing Subject matter expert in service, production or support area of responsibility. Provides general guidance to Technical Support Representatives in troubleshooting issues. Identify and facilitate appropriate repair services based on priority and severity evaluation Coordinate resources for team call and ticket resolutions Utilize system to pull and distribute reports Analyze reports for call/ticket trends Communicate and act as a liaison between the IT Department and internal/external customers to provide support where needed including troubleshooting, research, and issue resolution Collaborate with 2nd tier workgroups and other Business Units to provide workarounds and long term technical solutions for complex customer issues Provide feedback on customer issues and requirements Meet and exceed SLA requirements. Utilize support tools and resources necessary to get the job done, including; e-mail, chat, telephone and ticketing systems. Escalate complex issues and/or emergency issues to Management Supports in the development of SOPs and training of new hires. Demonstrate active listening when engaging customers, anticipating their service and support needs Maintain high morale to promote a team environment Flexibility to work different shifts Perform other related duties as required and assigned REQUIRED SKILLS: Must demonstrate the ability to quickly understand DHL eCommerce Products and Services in order to formulate and recommend successful solutions Must be able to quickly assess and understand the prospective client's needs, business processes, and technical requirements Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment Proficient in MS Office (Word, Excel, Outlook) Excellent organizational skills, verbal and written communication skills EDUCATION / EXPERIENCE: 4-6 years work experience in a technical support role required 1-2 years working with DHL proprietary preferred Technical certification or Associate degree preferred Previous team/ project lead experience preferred General knowledge of network infrastructure and server configurations required Basic understanding of networking and internet protocols (TCP/IP, HTTP(S), WIFI) Experience in supporting Application Programming Interface (API), Supply Chain, eCommerce Technology, Shipping, Mail or Logistics preferred PHYSICAL DEMANDS: Physical demands are consistent with a professional office setting Travel required ( PI117553938
Jan 30, 2020
DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Georgia, Norcross (PDK) Job Code: 4703 # of Openings: 1 SUMMARY: The Technical Support Team Lead will interact with customers and other DHL eCommerce team members to provide information and advisement in response to inquiries, customer issues, and customer escalations. Act as a liaison between customer and the IT department, answer first-line questions and provide direction, perform general queries requested by customers, and provide advanced trouble-shooting to complex issues for customer facing internal IT systems. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES: Provides direct technical support to internal/external professional roles (Sales, Customer Service, and Third Party Vendors) and external revenue customers for all hardware/software installation, configuration and maintenance of customer shipping solutions and online applications. Mentor and provide task resolution support to team members Evaluates customer provided data to ensure smooth processing Subject matter expert in service, production or support area of responsibility. Provides general guidance to Technical Support Representatives in troubleshooting issues. Identify and facilitate appropriate repair services based on priority and severity evaluation Coordinate resources for team call and ticket resolutions Utilize system to pull and distribute reports Analyze reports for call/ticket trends Communicate and act as a liaison between the IT Department and internal/external customers to provide support where needed including troubleshooting, research, and issue resolution Collaborate with 2nd tier workgroups and other Business Units to provide workarounds and long term technical solutions for complex customer issues Provide feedback on customer issues and requirements Meet and exceed SLA requirements. Utilize support tools and resources necessary to get the job done, including; e-mail, chat, telephone and ticketing systems. Escalate complex issues and/or emergency issues to Management Supports in the development of SOPs and training of new hires. Demonstrate active listening when engaging customers, anticipating their service and support needs Maintain high morale to promote a team environment Flexibility to work different shifts Perform other related duties as required and assigned REQUIRED SKILLS: Must demonstrate the ability to quickly understand DHL eCommerce Products and Services in order to formulate and recommend successful solutions Must be able to quickly assess and understand the prospective client's needs, business processes, and technical requirements Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment Proficient in MS Office (Word, Excel, Outlook) Excellent organizational skills, verbal and written communication skills EDUCATION / EXPERIENCE: 4-6 years work experience in a technical support role required 1-2 years working with DHL proprietary preferred Technical certification or Associate degree preferred Previous team/ project lead experience preferred General knowledge of network infrastructure and server configurations required Basic understanding of networking and internet protocols (TCP/IP, HTTP(S), WIFI) Experience in supporting Application Programming Interface (API), Supply Chain, eCommerce Technology, Shipping, Mail or Logistics preferred PHYSICAL DEMANDS: Physical demands are consistent with a professional office setting Travel required ( PI117553938
DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Georgia, Norcross (PDK) Job Code: 4682 # of Openings: 1 SUMMARY: Candidate will be responsible for translating high level business requirements into fully functional code. Manage requirements and scope to ensure delivery of functionality in time for the business unit with high quality. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide technical subject matter expertise to software development teams responsible for systems designs. P3 - Read and update according to established best practices and provide feedback to other teams P4 - troubleshooting and solution design for complex issues Apply critical thinking skills, experience, and research sources in the design and implementation of technical solutions which improve usability, analyze maintainability, and scalability. Ensure best practice use of applications by keeping abreast with emerging technologies to ensure optimal performance of the applications. Develop moderate to large, complex application solutions by analyzing and breaking down of system requirements Develop solutions for non-routine development issues. Responsible for quality control of all development deliverables, Develop, maintain and implement standards and methodologies for software development. Interpret system requirements to design and application teams. Transform system requirements into technical design and application code base. P2 - Participate in the analysis of non-complex system requirements and translation to industry standard technical design P3 - Independently analyse moderately complex system requirements and translate to industry standard technical design P4 - Develop automated tests to test code base. Estimate development effort in support of project requests, based on documentation provided. Participate in code quality checks through reviews and annual suggestions for improvements. Perform other related duties as required. EDUCATION AND/OR EXPERIENCE: Bachelor's Degree in Computer Science or related degree and a minimum of 8 years of experience in a directly related field REQUIREMENTS/SKILLS: Expert in J2EE development, proficient in Java 8, Spring Core 4, Maven and JEE multi module setup and dependencies Should be a test driven developer Strong experience with Spring Batch and Integration Strong emphasis on code quality, peer reviews, and writing test-driven code Design and implement solutions catered towards high-volume, performance-driven, and highly transactional applications Strong leadership skills Excellent Planning & Organizational skills Strong written and verbal communications skills Proven capability to learn other platforms quickly Possess the technical skills required to successfully present technical solutions to non-technical business teams Ability to travel as required Ability to build and deploy Java applications Experience with DevOps technologies and process Experience with Test Automation Technology Stack: Java 8, REST API, SOA, JMS, RDBMS/SQL/Oracle skills, Swing, Spring 4 Core, Spring Batch, Hibernate, Camel, Maven/Gradle, Jenkins, OpenShift Desired Skills but Not Required: Mobile technologies (preferably Android) Javascript, UI Frameworks (Angular, JQuery, NodeJS) DevOps Microservice Implementations Functional programming familiarity PI117519864
Jan 29, 2020
DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Georgia, Norcross (PDK) Job Code: 4682 # of Openings: 1 SUMMARY: Candidate will be responsible for translating high level business requirements into fully functional code. Manage requirements and scope to ensure delivery of functionality in time for the business unit with high quality. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide technical subject matter expertise to software development teams responsible for systems designs. P3 - Read and update according to established best practices and provide feedback to other teams P4 - troubleshooting and solution design for complex issues Apply critical thinking skills, experience, and research sources in the design and implementation of technical solutions which improve usability, analyze maintainability, and scalability. Ensure best practice use of applications by keeping abreast with emerging technologies to ensure optimal performance of the applications. Develop moderate to large, complex application solutions by analyzing and breaking down of system requirements Develop solutions for non-routine development issues. Responsible for quality control of all development deliverables, Develop, maintain and implement standards and methodologies for software development. Interpret system requirements to design and application teams. Transform system requirements into technical design and application code base. P2 - Participate in the analysis of non-complex system requirements and translation to industry standard technical design P3 - Independently analyse moderately complex system requirements and translate to industry standard technical design P4 - Develop automated tests to test code base. Estimate development effort in support of project requests, based on documentation provided. Participate in code quality checks through reviews and annual suggestions for improvements. Perform other related duties as required. EDUCATION AND/OR EXPERIENCE: Bachelor's Degree in Computer Science or related degree and a minimum of 8 years of experience in a directly related field REQUIREMENTS/SKILLS: Expert in J2EE development, proficient in Java 8, Spring Core 4, Maven and JEE multi module setup and dependencies Should be a test driven developer Strong experience with Spring Batch and Integration Strong emphasis on code quality, peer reviews, and writing test-driven code Design and implement solutions catered towards high-volume, performance-driven, and highly transactional applications Strong leadership skills Excellent Planning & Organizational skills Strong written and verbal communications skills Proven capability to learn other platforms quickly Possess the technical skills required to successfully present technical solutions to non-technical business teams Ability to travel as required Ability to build and deploy Java applications Experience with DevOps technologies and process Experience with Test Automation Technology Stack: Java 8, REST API, SOA, JMS, RDBMS/SQL/Oracle skills, Swing, Spring 4 Core, Spring Batch, Hibernate, Camel, Maven/Gradle, Jenkins, OpenShift Desired Skills but Not Required: Mobile technologies (preferably Android) Javascript, UI Frameworks (Angular, JQuery, NodeJS) DevOps Microservice Implementations Functional programming familiarity PI117519864
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Retail Job Id: 273948 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: January 24, 2020 Job Description Imagine not only being able to learn but then use your expertise to help our customers succeed and stay safely on the road! NAPA's Automotive Counter Sales Trainee role is the ideal position for energetic people who have a passion for automotive parts, believe in taking care of the customer, and want to learn. As a Automotive Counter Sales Trainee, you will learn to deliver exceptional NAPA Know How service to our Wholesale customers and help Retail Customers with their auto parts questions, do-it-yourself projects and auto parts needs. Why NAPA? NAPA delivers quality experience not only to our customers but to our employees, in the form of career growth opportunities, great benefits including 401(k), and a parts discount!What we need from you: Customer focus and high energy in our fast-paced stores Ability to operate a cash register and navigating computer and paper catalog systems Passion for delivering customer care in a strong team environment Qualifications NAPA's ideal Automotive Counter Sales Trainee will have strong Know How and experience of all things automotive, and will bring a passion for delivering customer care to the job every day. Requirements include: Excellent verbal and written communication skills. Motivated to train and learn. Ability to thrive and have fun in a busy, fast-paced retail environment. Minimum 18 years of age. Valid driver license AND/OR reliable transportation. Prior experience in the retail industry, preferably an automotive parts department, dealership, jobber or retail establishment. High school diploma or GED. Able to work retail hours including weekends and holidays. Able to process cash, checks, and credit card transactions. Capable of lifting and moving items of up to 45 pounds. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117466137
Jan 26, 2020
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Retail Job Id: 273948 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: January 24, 2020 Job Description Imagine not only being able to learn but then use your expertise to help our customers succeed and stay safely on the road! NAPA's Automotive Counter Sales Trainee role is the ideal position for energetic people who have a passion for automotive parts, believe in taking care of the customer, and want to learn. As a Automotive Counter Sales Trainee, you will learn to deliver exceptional NAPA Know How service to our Wholesale customers and help Retail Customers with their auto parts questions, do-it-yourself projects and auto parts needs. Why NAPA? NAPA delivers quality experience not only to our customers but to our employees, in the form of career growth opportunities, great benefits including 401(k), and a parts discount!What we need from you: Customer focus and high energy in our fast-paced stores Ability to operate a cash register and navigating computer and paper catalog systems Passion for delivering customer care in a strong team environment Qualifications NAPA's ideal Automotive Counter Sales Trainee will have strong Know How and experience of all things automotive, and will bring a passion for delivering customer care to the job every day. Requirements include: Excellent verbal and written communication skills. Motivated to train and learn. Ability to thrive and have fun in a busy, fast-paced retail environment. Minimum 18 years of age. Valid driver license AND/OR reliable transportation. Prior experience in the retail industry, preferably an automotive parts department, dealership, jobber or retail establishment. High school diploma or GED. Able to work retail hours including weekends and holidays. Able to process cash, checks, and credit card transactions. Capable of lifting and moving items of up to 45 pounds. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117466137
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Driver Job Id: 273947 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: January 24, 2020 This is a part-time driver opportunity with full time impact on our NAPA business! Does being out on the open road (not in the office/store all day) get you excited? While it takes some great people to serve our customers from the inside , our Driver jobs are for those who want to be outside serving our customers! A NAPA Delivery Driver is a great opportunity whether you are looking to spend your career with us as a Driver, want to get your foot in the door with us to explore other careers at some point, and or just want to earn some extra income - We welcome you! What you'll be doing: Delivering parts to our Customers with a passion for developing relationships with our customers Picks up parts from vendors, ensure stock room parts are accurately stocked and maintain/check inventory. Consistently focused on safety while driving and delivering our parts Serving as a NAPA Brand Ambassador as you meet customers during your deliveries Building long-term relationships with the customers you deliver to Maintain store delivery truck through adherence maintained to safety checklists, ensuring vehicle is clean, and that basic maintenance is done (e.g., correct tire pressure). This is the right opportunity for you if you: Love to work independently, enjoy driving (safely), and also engaging with customers face to face Take pride in the work that you so and focused on safety and reliability each day! Want to be a part of a company that focused on finding fixes for customers and where no 2 days are the same Thrive off being in a very fast-moving environment and being super busy yet being a part of a company where you just may find your "2 nd family"! Are a student or retired and want to work with a company that will be flexible with your schedule What you'll need: Minimum 18 years of age Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary and the stamina to stand and walk for entire work shift and lift up to 60 lbs of merchandise Able to handle cash charge transactions correctly and core/part returns appropriately Maintaining a distribution log or tracking system to record all deliveries/pickups made Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people Clear speaking and attentive listening skills Driving throughout the metropolitan area using maps and directions Able to be flexible with your schedule including evenings, weekends and holidays Valid Driver's License What is in it for you: Awesome people and brand Outstanding health benefits and 401K Stable company. Fortune 200 with a "family" feel Family Culture where no 2 days or career paths are the same! Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team Day in the Life: If this job sounds like a fit, please check out one of our awesome NAPA Delivery Drivers Day in the Life of a NAPA Delivery Driver . We want you to have all the information that you need to make sure that this is a fit for you! Our hopes are that the stories/videos either excite you to apply or maybe not so much - Either way we appreciate you stopping by today! Next Steps: Please apply if you think this is a great fit for you! We will reach out to you if we find that you are fit for us. If you decide that this role is not for you, please check out some of our other great careers by visiting NAPAautojobs.com GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117465757
Jan 26, 2020
NAPA Auto Parts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Driver Job Id: 273947 Brand: NAPA Auto Parts Location: Norcross, GA Major Market: GA - Atlanta Date Posted: January 24, 2020 This is a part-time driver opportunity with full time impact on our NAPA business! Does being out on the open road (not in the office/store all day) get you excited? While it takes some great people to serve our customers from the inside , our Driver jobs are for those who want to be outside serving our customers! A NAPA Delivery Driver is a great opportunity whether you are looking to spend your career with us as a Driver, want to get your foot in the door with us to explore other careers at some point, and or just want to earn some extra income - We welcome you! What you'll be doing: Delivering parts to our Customers with a passion for developing relationships with our customers Picks up parts from vendors, ensure stock room parts are accurately stocked and maintain/check inventory. Consistently focused on safety while driving and delivering our parts Serving as a NAPA Brand Ambassador as you meet customers during your deliveries Building long-term relationships with the customers you deliver to Maintain store delivery truck through adherence maintained to safety checklists, ensuring vehicle is clean, and that basic maintenance is done (e.g., correct tire pressure). This is the right opportunity for you if you: Love to work independently, enjoy driving (safely), and also engaging with customers face to face Take pride in the work that you so and focused on safety and reliability each day! Want to be a part of a company that focused on finding fixes for customers and where no 2 days are the same Thrive off being in a very fast-moving environment and being super busy yet being a part of a company where you just may find your "2 nd family"! Are a student or retired and want to work with a company that will be flexible with your schedule What you'll need: Minimum 18 years of age Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder when necessary and the stamina to stand and walk for entire work shift and lift up to 60 lbs of merchandise Able to handle cash charge transactions correctly and core/part returns appropriately Maintaining a distribution log or tracking system to record all deliveries/pickups made Inspecting, protecting and maintaining company assets, merchandise, vehicles, building and people Clear speaking and attentive listening skills Driving throughout the metropolitan area using maps and directions Able to be flexible with your schedule including evenings, weekends and holidays Valid Driver's License What is in it for you: Awesome people and brand Outstanding health benefits and 401K Stable company. Fortune 200 with a "family" feel Family Culture where no 2 days or career paths are the same! Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team Day in the Life: If this job sounds like a fit, please check out one of our awesome NAPA Delivery Drivers Day in the Life of a NAPA Delivery Driver . We want you to have all the information that you need to make sure that this is a fit for you! Our hopes are that the stories/videos either excite you to apply or maybe not so much - Either way we appreciate you stopping by today! Next Steps: Please apply if you think this is a great fit for you! We will reach out to you if we find that you are fit for us. If you decide that this role is not for you, please check out some of our other great careers by visiting NAPAautojobs.com GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117465757