1 jobs found in norcross

DHL eCommerce Equal Opportunity Employer/Disability/VET Location: Georgia, Norcross (PDK) Job Code: 4821 # of Openings: 1 SUMMARY: Responsible for the management of major customer accounts by serving as the advocate for key customers, establishing and maintaining direct relationships with the key customer staff and Client Relationship Manager, and acting as the liaison to internal DHL eCommerce (DHLeC) departments. Interact with customers to provide information in response to inquiries about products and services and resolve customer problems/issues. DUTIES AND RESPONSIBILITIES: Proactively identify potential issues within existing accounts and drive solutions independently, by monitoring daily activities of accounts to understand, in advance, potential issues related to processing, delivery, billing and reporting. Establish and build loyalty and retention within an existing client base by maintaining frequent customer contact to ensure current and future needs are met. Drive professional business communication and on-going cross functional interaction between the customer, Client Relationship Manager, Implementation, Cross border/Domestic teams, Operations, Commercial, Accounts Receivable, USPS Integration, and Solutions departments to deliver an excellent level of customer service. Follow-up on issue resolution and report outcomes to Management/CRM/Sales team. Understand, evaluate and make recommendations concerning customer needs, and managing any performance improvement or cost reduction projects. Maintain and update account files and communicate updates/changes to the field sales team and appropriate internal departments on an ongoing basis. Investigate, calculate and review adjustments initiated by internal and external customers. Create and manage customer specific SOPs and document customer specific processes, as well as ad-hoc customer reporting. Participate on customer calls and new and/or existing account set up with Implementation, Sales, Operations, IT, and Solutions. REQUIREMENTS / SKILLS: Excellent verbal, interpersonal, and written communication skills Strong project management and time management/organizational skills Ability to work independently or within a team Strong Excel skills; Proficient in Outlook, Word and Power Point Knowledge of USPS operations and Postal work-sharing preferred Systems experience; specifically Salesforce & SAP Customer & results driven EDUCATION / EXPERIENCE: Bachelor's degree or equivalent job experience + 0 to 2 years of customer service experience. PI119184871