2 jobs found in methuen

Methuen, MA Description: Who we are: As a recipient of the 2017 Raytheon Integrated Defense Systems 5 Star Supplier Excellence Award and a winner of Lockheed Martins 2016 top performing supplier, kSARIA Corporation is an industry leading manufacturer and installer of fiber optic, electrical & RF interconnect solutions for the defense and aerospace industry. We offer unmatched advantages for all aspects of Mil/Aero connectivity solutions from cable assembly design, fabrication, installation and logistics management. Its proprietary processes and technology have enabled the company to achieve exceptional growth by providing the highest quality products and delivering exceptional value to its customers. Job Overview: The Customer Service Manager is the primary interface between kSARIAs customers and the internal organization after a contract has been initiated. The Customer Service Manager will effectively communicate the status of the contract to the customer through its entire period of performance. This role will be responsible for gathering data from internal functional areas and presenting it to customers in the form of general updates, contract modifications, and customer data requests. Strict attention to detail is needed to close out actions and ensure customer satisfaction. Position Profile: •Field incoming customer requests for order and contract status and provide responses via written correspondence and telephone contact. •Enter customer orders and confirm order receipt and delivery dates with customers •Manage various customer portals and monitor the portals for incoming orders •Monitor and complete all representations and certifications (reps & certs) required by our customers •Work with all internal functional managers to develop a cohesive response to customer requests for order status, order changes, and schedule expedites. •Effectively manage the contract review and sign-off process •Other duties as they arise to support the outside sales group .Requirements: •Ability to work independently and have highly professional verbal, writing and interpersonal skills •Effective collaboration skills •Extremely tenacious and relentless to closeout customer required actions as timely as possible •Comfortable with exposure to highly confidential information •Willing, enthusiastic, and proactive in taking on tasks of any nature to balance the workload of others throughout the organization •Strong Excel, Word, PowerPoint and Microsoft Office skills •Willingness to learn other software tools to continue to progress professionally •Must have previous experience in a Customer Success role •Highly professional and mature attitude •Extremely organized with high attention to detail •Experience with ERP systems in a manufacturing environment preferred. •Experience and familiarity in US government contracting FAR requirements and business terms and conditions preferred. •US citizenship or permanent resident status is required. •4 yr college degree or equivalent experience preferred. Employee Benefits kSARIA offers its employees a comprehensive benefits package including the following: •Health insurance •Dental insurance •Vision insurance •Group Term Life and Long-term Disability •Personal Time off •401 K retirement plan kSARIA is an Equal Opportunity Employer/Disabilities/Veterans PM19 PI115386711

Methuen, MA Description: kSARIA is an Equal Opportunity Employer and has been in business since 2000. The company is a fast-growing company specializing in the design, manufacture, and installation of fiber optic connectivity products for Military and Aerospace applications. The company is considered a market leader for the highest quality and most reliable fiber optic products by using its proprietary assembly technology. Its products are strongly supported by the US Navy and are currently supplied to all major prime defense contractors as well as directly to the US government. See website at www.ksaria.com. Job Overview: kSARIA Corporation is currently looking for an exceptional Application Engineer SQL DBA. This position will partner with the Director, IT and must be able to work independently in a structured, standards driven enterprise while being flexible enough to do what it takes to keep the company on track with internal growth. You will need to be the most experienced technical resource to provide both troubleshooting and optimization on production systems. You will also lead the charge in proper design in new application work. We are looking for someone who is forward thinking, not afraid to recommend improvements to the enterprise or the standards for the benefit of the company. This position reports to the Director of IT. Responsibilities: •Collaborates with internal (and external) teams to understand user needs; drafts initial proposal and design of applications to meet these needs. •Assesses feasibility of design and project parameters within time and cost constraints. •Analyzes user needs and designs accordingly •Develops code and designs software applications based on user specifications. •Modifies existing applications to correct errors, improve performance or user experience •Monitors, assists and ensures application operates within established specifications. •Gathers and evaluates user feedback and then modifies applications for better usability. •Designs databases for specific application areas. •Determines required system performance standards and hardware configurations based on specifications, security needs, and other factors •Establishes schedule of procedures and maintenance routines •Shares technical information and training with other departments. •Performs other related duties as assigned. .Requirements: •Excellent SQL Server skills •Excellent Project Management skills •Strong analytical and problem solving skills •Database administration and maintenance •Application and Web design •Established M&A Experience •Excellent communication skills with the ability to clearly convey information to stakeholders that is easily understood and meaningful •Experience with a manufacturing environment (job-shop) helpful; in particular an understanding of an MRP driven business •Experience with ERP applications such as Visibility, Epicor, Great Plains, Net Suite, SAP, Oracle or equivalent required •Excellent planning and time management skills with the ability to implement process improvements and meet deadlines •Professional demeanor •BS in Computer Science, Engineering or similar field or equivalent experience •Must be a US Citizen or Permanent Resident to work in the DOD kSARIA offer its employees a comprehensive benefits package including: •Health insurance •Dental insurance •Vision Insurance •Life and Disability insurance •Paid Time Off •401(k) retirement plan & match kSARIA is an Equal Opportunity Employee/Veterans/Disabilities PM19 PI115386713