Paradigm Management Services, LLC
Lombard, IL, USA
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. Paradigm delivers its solutions through three divisions: Catastrophic Care Management, Complex Care Solutions and Specialty Networks. The Paradigm divisions are built on expertise from five best-in-class businesses: Paradigm Outcomes, The ALARIS Group, Encore Unlimited, ForeSight Medical and Adva-Net. Founded in 1991, Paradigm is headquartered in Walnut Creek, California with offices across the U.S. SUMMARY: This position holds accountability for providing operational support and backup to the clinical operations team. Under the direction of the clinical operations team and the supervision of the Director, Operations, this may include tracking of customer deliverables, direct administrative support for the Clinical Services Coordinator team, maintenance of data to ensure accuracy and completeness in company-wide clinical databases and applications, facilitation of patient management team communication and general support of both the Network Manager and the Director of Clinical Services to ensure proactive, well-conceived and executed management plans. ESSENTIAL RESPONSIBILITIES include the following. Other work-related duties may be assigned. Support of development of contract budgets, including researching costs and ARCH budget entry and tracking of appropriate documents to support contract development. Participate and /or facilitate and document results of all patient related conferences as requested by the Director of Clinical Services. Ensuring smooth administrative management of all assigned Paradigm cases, including tracking and routing of all injured worker related administrative forms. Complete data entry, quality assurance review of data, and ongoing updating and maintenance of data in the patient database based on information received from the Director of Key Accounts (DKA), Clinical Services Coordinator (CSC), and/or Network Manager. Track and process all electronic communications submitted to the Case Related email boxes, complete assigned tasks in EDDG. Tracking of all customer deliverables to ensure timely submission that meet company Standards of Performance. Initiate appropriate action plans for late reports or contracts. Complete required procedural steps in the patient database, Tasking Application and/or EDDG for documents submitted to the customer and additional required actions upon customer acceptance of a contract and/or agreement to contract completion. Utilize appropriate applications and databases to prepare or create various documents that support the document production/case management process including creating and updating Complexity Calculations; distributing periodic reports to the Network Managers. Support timely development of Lifetime Medical Cost Estimates Participate in the report review process as required by established workflow procedures. Collaborate with other internal departments (Contracting, Claims, and Accounting) to address and resolve specific patient /provider issues. Other administrative duties as requested, including uploading of records in ECL, documentation and archiving of patient notes, research regarding patient specific issues and tracking of deliverables as requested. Participate in company projects requiring representation from the Clinical Services Coordinator team, as requested by management. Responsible for complying with Paradigm IT security requirement and policies. Responsible for safeguarding Paradigm or Paradigm related IT passwords. Responsible for notifying Paradigm of any IT security incidents per Policy No. 16 Information Security Incident Management. PM19 .Requirements: QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelors degree from an accredited educational institution preferred. Experience: Two to five years progressively responsible customer service experience. Related experience in provider relations or health care preferred. Strong medical background preferred, including comprehensive understanding of medical terminology and health care principles and practices. Demonstrated ability to multi-task in a fast paced work environment. Experience with various computer applications including Microsoft Office, Outlook, WORD and Excel. Must demonstrate an ongoing willingness and ability to learn new database management programs. Acute attention to detail. Language: Excellent oral communication skills and phone presence. Ability to read and comprehend instructions, correspondence, memos, and medical/patient reports. Ability to write correspondence and memos and utilize e-mail communication effectively. Ability to present information in one-on-one and small group situations. Reasoning Ability: Excellent analytical skills -- ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of instructions and deal with abstract and concrete variables; demonstrated ability to analyze difficult situations, problems, and data; use good judgment and decision making. Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities - While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. Perform some repetitive motion activities (keyboarding, computer mouse use). Weight Lifted/Force Exerted - The employee's job does not require weight to be lifted or force exerted. Vision Requirements - Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment Conditions - While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions and/or endure extreme cold or heat (non-weather). Noise Level - The noise level in the employee's work environment is usually quiet to moderate. PI116350087
Dec 15, 2019
Description: For almost 30 years, Paradigm has been the industry leader in solving complex health care challenges and improving lives. With the most connected and experienced team in health care, we define and deliver outcomes that exceed financial and health expectations for our clients, as well as for individuals and their families. Paradigm delivers its solutions through three divisions: Catastrophic Care Management, Complex Care Solutions and Specialty Networks. The Paradigm divisions are built on expertise from five best-in-class businesses: Paradigm Outcomes, The ALARIS Group, Encore Unlimited, ForeSight Medical and Adva-Net. Founded in 1991, Paradigm is headquartered in Walnut Creek, California with offices across the U.S. SUMMARY: This position holds accountability for providing operational support and backup to the clinical operations team. Under the direction of the clinical operations team and the supervision of the Director, Operations, this may include tracking of customer deliverables, direct administrative support for the Clinical Services Coordinator team, maintenance of data to ensure accuracy and completeness in company-wide clinical databases and applications, facilitation of patient management team communication and general support of both the Network Manager and the Director of Clinical Services to ensure proactive, well-conceived and executed management plans. ESSENTIAL RESPONSIBILITIES include the following. Other work-related duties may be assigned. Support of development of contract budgets, including researching costs and ARCH budget entry and tracking of appropriate documents to support contract development. Participate and /or facilitate and document results of all patient related conferences as requested by the Director of Clinical Services. Ensuring smooth administrative management of all assigned Paradigm cases, including tracking and routing of all injured worker related administrative forms. Complete data entry, quality assurance review of data, and ongoing updating and maintenance of data in the patient database based on information received from the Director of Key Accounts (DKA), Clinical Services Coordinator (CSC), and/or Network Manager. Track and process all electronic communications submitted to the Case Related email boxes, complete assigned tasks in EDDG. Tracking of all customer deliverables to ensure timely submission that meet company Standards of Performance. Initiate appropriate action plans for late reports or contracts. Complete required procedural steps in the patient database, Tasking Application and/or EDDG for documents submitted to the customer and additional required actions upon customer acceptance of a contract and/or agreement to contract completion. Utilize appropriate applications and databases to prepare or create various documents that support the document production/case management process including creating and updating Complexity Calculations; distributing periodic reports to the Network Managers. Support timely development of Lifetime Medical Cost Estimates Participate in the report review process as required by established workflow procedures. Collaborate with other internal departments (Contracting, Claims, and Accounting) to address and resolve specific patient /provider issues. Other administrative duties as requested, including uploading of records in ECL, documentation and archiving of patient notes, research regarding patient specific issues and tracking of deliverables as requested. Participate in company projects requiring representation from the Clinical Services Coordinator team, as requested by management. Responsible for complying with Paradigm IT security requirement and policies. Responsible for safeguarding Paradigm or Paradigm related IT passwords. Responsible for notifying Paradigm of any IT security incidents per Policy No. 16 Information Security Incident Management. PM19 .Requirements: QUALIFICATION REQUIREMENTS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelors degree from an accredited educational institution preferred. Experience: Two to five years progressively responsible customer service experience. Related experience in provider relations or health care preferred. Strong medical background preferred, including comprehensive understanding of medical terminology and health care principles and practices. Demonstrated ability to multi-task in a fast paced work environment. Experience with various computer applications including Microsoft Office, Outlook, WORD and Excel. Must demonstrate an ongoing willingness and ability to learn new database management programs. Acute attention to detail. Language: Excellent oral communication skills and phone presence. Ability to read and comprehend instructions, correspondence, memos, and medical/patient reports. Ability to write correspondence and memos and utilize e-mail communication effectively. Ability to present information in one-on-one and small group situations. Reasoning Ability: Excellent analytical skills -- ability to define problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of instructions and deal with abstract and concrete variables; demonstrated ability to analyze difficult situations, problems, and data; use good judgment and decision making. Any combination of education/experience and knowledge that demonstrates the ability to perform the functions of the position will be accepted. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities - While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk. Perform some repetitive motion activities (keyboarding, computer mouse use). Weight Lifted/Force Exerted - The employee's job does not require weight to be lifted or force exerted. Vision Requirements - Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment Conditions - While performing the duties of this job, the employee does not work in wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, endure outdoor weather conditions and/or endure extreme cold or heat (non-weather). Noise Level - The noise level in the employee's work environment is usually quiet to moderate. PI116350087
US-IL-Lombard Overview Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited! We have an excellent opportunity available for a DISPATCHER in our Call Center. Responsibilities Liaison between our field technicians and customers nationwide. Distribute jobs to field technicians. Manage the workload of field technicians throughout the Eastern portion of the country. Interact with customers to keep them informed of the status of their assigned field technician's arrival. Relay necessary job information to the field technician. Resolve any customer service issues. Requirements Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment Able to multi task Excellent customer service skills Solid computer skills (Microsoft Word and Excel) AS400 knowledge preferred Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical Benefits Prescription Drug Card Dental Insurance Paid Vacation Paid Training Life Insurance 401K Savings Plan Tuition Reimbursement EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags IN1232 PM2 PI116274652
Dec 13, 2019
US-IL-Lombard Overview Roto-Rooter, America's premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it's our future that has us so excited! We have an excellent opportunity available for a DISPATCHER in our Call Center. Responsibilities Liaison between our field technicians and customers nationwide. Distribute jobs to field technicians. Manage the workload of field technicians throughout the Eastern portion of the country. Interact with customers to keep them informed of the status of their assigned field technician's arrival. Relay necessary job information to the field technician. Resolve any customer service issues. Requirements Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment Able to multi task Excellent customer service skills Solid computer skills (Microsoft Word and Excel) AS400 knowledge preferred Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical Benefits Prescription Drug Card Dental Insurance Paid Vacation Paid Training Life Insurance 401K Savings Plan Tuition Reimbursement EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Advertising Tags IN1232 PM2 PI116274652
Electronic Fraud Assistant US-IL-Lombard Job ID: 2019-4015 Type: Regular Full-Time # of Openings: 1 Category: Corporate Operations Loss Prevention Responsibilities Summary: Reviews transactions and other information utilizing existing internal reports, database queries, systems, software tools, and other resources in order to identify possible fraud. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. Analyzes fraud data and recommends policy and/or procedural changes based on analysis of trends and other findings as assigned. Monitors reports to identify high-risk and potentially fraudulent accounts and/or transactions. Makes recommendations to Electronic Fraud Manager to freeze or close account and place or remove restrictions based on account activity and transaction characteristics. Monitors internal network activity for unauthorized network access attempts. Reports abuse to Electronic Fraud Manager. Researches and collects data for law enforcement agencies. Responds to ad hoc data requests and reports for Loss Prevention department. Monitor existing, new, and emerging criminal trends as they relate to the financial industry. All other reasonable duties as assigned. Qualifications Required Education and Experience: Strong computer skills. Proficiency in Microsoft Office Suite; Strong verbal and written communication skills; Strong analytical skills. Strong attention to detail; High school diploma or equivalent. Preferred Education and Experience: Minimum of 2 years experience in Information Technology, Loss Prevention, and/or Banking; Bachelor’s degree in related area or equivalent work experience. Requirements for performing Essential Functions: On the job the employee may physically be required to sit, stand, walk, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer/Veterans/Disabled. PI116226954
Dec 12, 2019
Electronic Fraud Assistant US-IL-Lombard Job ID: 2019-4015 Type: Regular Full-Time # of Openings: 1 Category: Corporate Operations Loss Prevention Responsibilities Summary: Reviews transactions and other information utilizing existing internal reports, database queries, systems, software tools, and other resources in order to identify possible fraud. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. Analyzes fraud data and recommends policy and/or procedural changes based on analysis of trends and other findings as assigned. Monitors reports to identify high-risk and potentially fraudulent accounts and/or transactions. Makes recommendations to Electronic Fraud Manager to freeze or close account and place or remove restrictions based on account activity and transaction characteristics. Monitors internal network activity for unauthorized network access attempts. Reports abuse to Electronic Fraud Manager. Researches and collects data for law enforcement agencies. Responds to ad hoc data requests and reports for Loss Prevention department. Monitor existing, new, and emerging criminal trends as they relate to the financial industry. All other reasonable duties as assigned. Qualifications Required Education and Experience: Strong computer skills. Proficiency in Microsoft Office Suite; Strong verbal and written communication skills; Strong analytical skills. Strong attention to detail; High school diploma or equivalent. Preferred Education and Experience: Minimum of 2 years experience in Information Technology, Loss Prevention, and/or Banking; Bachelor’s degree in related area or equivalent work experience. Requirements for performing Essential Functions: On the job the employee may physically be required to sit, stand, walk, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer/Veterans/Disabled. PI116226954
Universal Banker US-IL-Lombard Job ID: 2019-4009 Type: Regular Full-Time # of Openings: 1 Category: Retail - Personal Banking Retail Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs both Teller and Platform transactions according to established bank procedures. Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems. Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. Maintains operational signing and approval, and wire transfer authority. Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. All other reasonable duties as assigned. Qualifications Required Education and Experience: Strong computer skills. Proficiency in Microsoft Office Suite; Excellent verbal and written communication skills; Strong customer service and problem-solving skills; 1-2 years banking experience, or equivalent experience in a customer contact/sales position. Demonstrated ability to meet and/or exceed the standards of both the teller and platform functions on the position. High school diploma or equivalent. Requirements for performing Essential Functions: On the job the employee may physically be required to bend, sit, stand, walk, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer/ Disabled/Veteran. PI115792400
Nov 25, 2019
Universal Banker US-IL-Lombard Job ID: 2019-4009 Type: Regular Full-Time # of Openings: 1 Category: Retail - Personal Banking Retail Responsibilities This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary: Performs both Teller and Platform transactions according to established bank procedures. Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems. Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. Maintains operational signing and approval, and wire transfer authority. Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary. Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. All other reasonable duties as assigned. Qualifications Required Education and Experience: Strong computer skills. Proficiency in Microsoft Office Suite; Excellent verbal and written communication skills; Strong customer service and problem-solving skills; 1-2 years banking experience, or equivalent experience in a customer contact/sales position. Demonstrated ability to meet and/or exceed the standards of both the teller and platform functions on the position. High school diploma or equivalent. Requirements for performing Essential Functions: On the job the employee may physically be required to bend, sit, stand, walk, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer/ Disabled/Veteran. PI115792400
Interactive Teller US-IL-Lombard Job ID: 2019-4007 Type: Regular Full-Time # of Openings: 1 Category: Retail - Operations Interactive Teller Center Responsibilities Summary: Interactive Tellers act as the Bank’s personal representative with customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the Interactive Teller video system. Tellers in the Interactive Teller Center support and demonstrate exceptional customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center. Click the link below to learn more about about WSB Xpress (personal teller machines) and the Interactive Teller role: https://www.bing.com/videos/search?q=west+suburban+bank+youtube&adlt=strict%2cstrict&qpvt=west+suburban+bank+youtube&view=detail&mid=1A1284FDF7593BF41E681A1284FDF7593BF41E68&rvsmid=4C8E2BA3E52516FE3FAB4C8E2BA3E52516FE3FAB&FORM=VDRVRV Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries. Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides. Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer’s problems as time permits, referring more difficult situations to the branch staff or appropriate department. Processes detailed and/or complex deposit, IRA, and loan/lease payments including ability to correct transactions. Utilizes the Bank’s software programs, intranet systems and website in order to facilitate customers’ transactions. Multitasks by working with multiple software programs concurrently to complete a transaction, while communicating with a customer. Actively seeks cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and makes appropriate referrals to other bank areas. Follows up on opportunities and inquiries from customers to further encourage a complete financial relationship. Remains up to date and educated on products, services, marketing promotions, policies and procedures. Meets or exceeds minimum personal referral goals and contributes to Interactive Teller Center goals. Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements. Communicates customer comments, issues and requests to the appropriate branch/department. Clearly communicates the proper use of interactive kiosk, handling customer’s objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience. Required to lift/transport items, including but not limited to ATM cassettes and depositor. All other reasonable duties as assigned. Qualifications Required Education and Experience: Strong computer skills; Minimum of 1 year experience in customer service; Must have excellent communication skills that transcend a video/electronic face to face customer environment. Must be comfortable with being on camera, as customers will see the Interactive Teller via video transmission from the Interactive Teller Machine to the Interactive Teller computer desktop; Ability to multitask: Interactive Teller staff will be required to use 2-3 software programs concurrently to complete a transaction; Preferred Education and Experience: High school diploma or equivalent Trained in Microsoft Office Suite; Working knowledge of bank products and services; Previous teller experience. West Suburban Bank is an Equal Opportunity Employer/ Disabled/Veteran. PI115683261
Nov 22, 2019
Interactive Teller US-IL-Lombard Job ID: 2019-4007 Type: Regular Full-Time # of Openings: 1 Category: Retail - Operations Interactive Teller Center Responsibilities Summary: Interactive Tellers act as the Bank’s personal representative with customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the Interactive Teller video system. Tellers in the Interactive Teller Center support and demonstrate exceptional customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center. Click the link below to learn more about about WSB Xpress (personal teller machines) and the Interactive Teller role: https://www.bing.com/videos/search?q=west+suburban+bank+youtube&adlt=strict%2cstrict&qpvt=west+suburban+bank+youtube&view=detail&mid=1A1284FDF7593BF41E681A1284FDF7593BF41E68&rvsmid=4C8E2BA3E52516FE3FAB4C8E2BA3E52516FE3FAB&FORM=VDRVRV Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries. Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides. Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer’s problems as time permits, referring more difficult situations to the branch staff or appropriate department. Processes detailed and/or complex deposit, IRA, and loan/lease payments including ability to correct transactions. Utilizes the Bank’s software programs, intranet systems and website in order to facilitate customers’ transactions. Multitasks by working with multiple software programs concurrently to complete a transaction, while communicating with a customer. Actively seeks cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and makes appropriate referrals to other bank areas. Follows up on opportunities and inquiries from customers to further encourage a complete financial relationship. Remains up to date and educated on products, services, marketing promotions, policies and procedures. Meets or exceeds minimum personal referral goals and contributes to Interactive Teller Center goals. Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements. Communicates customer comments, issues and requests to the appropriate branch/department. Clearly communicates the proper use of interactive kiosk, handling customer’s objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience. Required to lift/transport items, including but not limited to ATM cassettes and depositor. All other reasonable duties as assigned. Qualifications Required Education and Experience: Strong computer skills; Minimum of 1 year experience in customer service; Must have excellent communication skills that transcend a video/electronic face to face customer environment. Must be comfortable with being on camera, as customers will see the Interactive Teller via video transmission from the Interactive Teller Machine to the Interactive Teller computer desktop; Ability to multitask: Interactive Teller staff will be required to use 2-3 software programs concurrently to complete a transaction; Preferred Education and Experience: High school diploma or equivalent Trained in Microsoft Office Suite; Working knowledge of bank products and services; Previous teller experience. West Suburban Bank is an Equal Opportunity Employer/ Disabled/Veteran. PI115683261
Desktop Support Technician II US-IL-Lombard Job ID: 2019-4005 Type: Regular Full-Time # of Openings: 1 Category: Information Systems PC Support Responsibilities Summary: Provides PC hardware and software technical support for internal users and computer network. Performs installation and maintenance of PC hardware and software applications. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. Installs and maintains bank’s networking equipment and servers. Monitors network equipment/systems and processes for performance and quality in accordance with defined service standards. Performs tests of PC hardware and software applications to evaluate ease of use and whether product will aid internal users in performing work. Provides around the clock support for assigned applications and systems. Escalates ongoing problems to management as needed. Provides technical support for internal users by researching and resolving issues and/or inquiries related to specific PC hardware and software applications, electronic mail, Internet access, and operating systems. Effectively communicates to internal/external customers and vendors regarding system problems and performance issues. Clearly documents resolution to system issues. Test and implements vendor software updates as needed. Installs and configures PC hardware and software applications and Microsoft Windows 10 operating systems. Maintains and updates PC configuration and provides initial diagnosis of network issues. Implements and executes backup PC hardware and software. Monitors PC hardware and software to ensure reliability. Maintains current knowledge of assigned applications and bank-specific software, its configuration, and use. Manages issue/task assignments through the Help Desk Support Ticket System. Provides end user support over the phone with remote assistance tools and or onsite support. Required to lift/transport items including but not limited to computer equipment. Operates a company vehicle for local travel/delivery. All other reasonable duties as assigned. Additional Essential Functions for Network PC Support Technician II: Provides advanced troubleshooting support to Network PC Support Technician I personnel for hardware and software issues. Configures and maintains patch management software for all end-user computing devices. Specialization in bank specific applications and hardware. Serves as a primary, internal/external point of contact for assigned applications. Qualifications Required Education and Experience: Excellent computer skills. Proficiency in Network Protocol, Microsoft Desktop operating system troubleshooting; Excellent verbal and written communication skills; Strong analytical skills; Valid driver’s license and satisfactory driving record. Preferred Education and Experience: Minimum of 2 years experience with PC software installation and Microsoft Windows 10 operating system and/or related area; Two year degree or certificate in a related field, or equivalent work experience. Additional Preferred Education and Experience for Network PC Support Technician II: Minimum of 4 years experience with PC software installation and Microsoft Windows 10 operating system and/or related area; Comprehensive understanding of patch management processes; Bachelor’s Degree in computer related discipline or equivalent work experience. Requirements for performing Essential Functions: On the job the employee may physically be required to bend, sit, walk, use finger movements, handle objects (manual dexterity), and/or carry/lift loads up to 35lbs. The company requires the use of assistive devices or team lifting to help move or lift objects over 35 lbs. The position requires good eyesight and hearing, and frequent operation of a motorized vehicle. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer. M/F/D/V PM16 PI115552381
Nov 17, 2019
Desktop Support Technician II US-IL-Lombard Job ID: 2019-4005 Type: Regular Full-Time # of Openings: 1 Category: Information Systems PC Support Responsibilities Summary: Provides PC hardware and software technical support for internal users and computer network. Performs installation and maintenance of PC hardware and software applications. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. Installs and maintains bank’s networking equipment and servers. Monitors network equipment/systems and processes for performance and quality in accordance with defined service standards. Performs tests of PC hardware and software applications to evaluate ease of use and whether product will aid internal users in performing work. Provides around the clock support for assigned applications and systems. Escalates ongoing problems to management as needed. Provides technical support for internal users by researching and resolving issues and/or inquiries related to specific PC hardware and software applications, electronic mail, Internet access, and operating systems. Effectively communicates to internal/external customers and vendors regarding system problems and performance issues. Clearly documents resolution to system issues. Test and implements vendor software updates as needed. Installs and configures PC hardware and software applications and Microsoft Windows 10 operating systems. Maintains and updates PC configuration and provides initial diagnosis of network issues. Implements and executes backup PC hardware and software. Monitors PC hardware and software to ensure reliability. Maintains current knowledge of assigned applications and bank-specific software, its configuration, and use. Manages issue/task assignments through the Help Desk Support Ticket System. Provides end user support over the phone with remote assistance tools and or onsite support. Required to lift/transport items including but not limited to computer equipment. Operates a company vehicle for local travel/delivery. All other reasonable duties as assigned. Additional Essential Functions for Network PC Support Technician II: Provides advanced troubleshooting support to Network PC Support Technician I personnel for hardware and software issues. Configures and maintains patch management software for all end-user computing devices. Specialization in bank specific applications and hardware. Serves as a primary, internal/external point of contact for assigned applications. Qualifications Required Education and Experience: Excellent computer skills. Proficiency in Network Protocol, Microsoft Desktop operating system troubleshooting; Excellent verbal and written communication skills; Strong analytical skills; Valid driver’s license and satisfactory driving record. Preferred Education and Experience: Minimum of 2 years experience with PC software installation and Microsoft Windows 10 operating system and/or related area; Two year degree or certificate in a related field, or equivalent work experience. Additional Preferred Education and Experience for Network PC Support Technician II: Minimum of 4 years experience with PC software installation and Microsoft Windows 10 operating system and/or related area; Comprehensive understanding of patch management processes; Bachelor’s Degree in computer related discipline or equivalent work experience. Requirements for performing Essential Functions: On the job the employee may physically be required to bend, sit, walk, use finger movements, handle objects (manual dexterity), and/or carry/lift loads up to 35lbs. The company requires the use of assistive devices or team lifting to help move or lift objects over 35 lbs. The position requires good eyesight and hearing, and frequent operation of a motorized vehicle. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. West Suburban Bank is an Equal Opportunity Employer. M/F/D/V PM16 PI115552381