Location: US-IL-Lincolnshire Address: 450 Bond Street ID: 2019-3568 Overview Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools. We are currently looking for a Client Relations Associate to be located in our Lincolnshire, IL Facility. Responsibilities Under general supervision perform all order processing and customer service functions required to fully service Klein Tools customers. Continuously improve what the company does to support the business and the success of internal and external customers. General knowledge of products, policies, procedures, systems (Klein Tools and customers), organizational structure, and industry. Demonstrate ability to analyze and solve problems of routine scope and complexity. Ability to organize and prioritize work volume to meet deadlines and achieve results. 1. General knowledge and ability to handle customers and their systems as related to Klein business growth. Demonstrate ability to analyze and solve problems of routine scope and complexity. Ability to organize and prioritize work volume to meet deadlines and achieve results. General supervision required handling daily business requirements. For Canada and International set up new accounts, update and maintain customer information in system. Able to process accurate information necessary to handle most aspects of the position. 2. General supervision required handling and prioritizing all daily business requirements. Under general direction operates ongoing with a sense of urgency and zero tolerance for carryover with respect to order entry. Ensure orders are processed, maintained appropriately with approvals and released timely. Keep well informed on new updates and follow pop-up text, emails and written / verbal direction. Pay attention to detail so as to recognize process changes and take required action as instructed. "Specials" order processing requiring additional entry with features and options. For International submit international pick plan via varsity daily as instructed / needed. 3. Calls from Cisco phone system are answered within the required time frame. For International direct phone calls and emails are responded to timely. Questions are acknowledged and answered as requested with minimal call transfer. Follow-up call is performed as needed. 4. Investigate, research and enter in system based on claim requirements and Customer Service procedures as required. Review CMS errors to ensure Standard of Performance requirements are met and errors are limited or eliminated from repeating. 5. Review, retain and stay well-informed on current marketing, regional, divisional and customer-specific promos to ensure all appropriate promo codes and promotion attributes are applied as instructed and able to communicate information as needed. 6. Investigate, research and process all charge backs accurately within 30 days of receipt by Customer Service. Communicate any open deduction aged 30 days to supervisor and Director, Customer and Support Services. 7. Issue RGA (Return Goods Authorization) and WRA (Warranty Return Authorization) return authorizations accurately within 48 hours of receipt, obtaining all necessary approvals as needed. Where RGA approvals are required from sales and not received timely, follow up until total resolution achieved on outstanding return issues. 8. Analyze and solve problems of routine scope and complexity. Has general knowledge of products, policies, procedures, systems (Klein Tools and customers), organizational structure, and industry. 9. Build enduring positive relationships with peers, supervisors, managers, all internal and external customers. Effectively manage, process and present verbal and written information. Listen effectively. Respond to information requests timely and accurately providing others with information in advance of potential issues. Maintain a 'can do attitude' and relate positively with others while problem-solving toward issue resolution. Remain poised under pressure. Be tactful. 10. Contribute as an individual and as part of a team to achieve company and department goals and objectives. Cross train, back up, maintain accurate account profiles, provide assistance to team members as needed. Cooperate and respond to assist team , enabling team to meet and/or exceed department and company goals and objectives. 11. Understand the process of requests for promotion payment (coop) well to assist sales and Customer Service meet customer's expectation. Investigate accuracy of information submitted on coop claim forms and obtain all necessary approvals for processing payment or credit request. 12. Demonstrate thorough technical proficiency of systems in relation to the position. May be considered a tester for system enhancements. 13. Plan business coverage ongoing and ensures that business associates are aware of all issues, processes and procedures necessary to handle business requirements for a period prior to a scheduled absence. 14. Perform all other duties as assigned. Qualifications Qualified candidates will possess a High School Diploma or equivalent (required). College degree preferred. A minimum of one (1) year of related business experience preferred. Bilingual preferred. Prior experience with Telephone and e-mail etiquette. Ability to work in highly computerized work environment. Ability to work in fast-paced and high-stress environment. Ability to communicate effectively both verbal and written. Tactful and diplomatic. Ability to handle multiple tasks and interruptions. Ability to prioritize and re-prioritized throughout the business day. Ability to recognize, adapt and implement new procedures. Ability to utilize basic and ad hoc reporting. Ability to identify, troubleshoot and elevate system issues. Fundamental knowledge of all systems used: e-mail, Word, Excel, Power Point, PRMS, AS400, BOSS, Varsity. Ability to test updated system version implementation. Ability to train new users in the PRMS order management system. Must be able to effectively operate a broad variety of office machines, including but not limited to fax, photocopier, personal computers and telecommunications systems. Klein Tools provides a competitive compensation and benefits package, including: 401(k) Company Match Profit Sharing Paid Vacation/Holidays Shared Cost Medical & Dental Flex Spending Education Reimbursement Program Employee Discount Program Onsite Employee Fitness Center If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume. No phone calls please. EOE/M/F/D/V PM19 PI116171000
Dec 09, 2019
Location: US-IL-Lincolnshire Address: 450 Bond Street ID: 2019-3568 Overview Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools. We are currently looking for a Client Relations Associate to be located in our Lincolnshire, IL Facility. Responsibilities Under general supervision perform all order processing and customer service functions required to fully service Klein Tools customers. Continuously improve what the company does to support the business and the success of internal and external customers. General knowledge of products, policies, procedures, systems (Klein Tools and customers), organizational structure, and industry. Demonstrate ability to analyze and solve problems of routine scope and complexity. Ability to organize and prioritize work volume to meet deadlines and achieve results. 1. General knowledge and ability to handle customers and their systems as related to Klein business growth. Demonstrate ability to analyze and solve problems of routine scope and complexity. Ability to organize and prioritize work volume to meet deadlines and achieve results. General supervision required handling daily business requirements. For Canada and International set up new accounts, update and maintain customer information in system. Able to process accurate information necessary to handle most aspects of the position. 2. General supervision required handling and prioritizing all daily business requirements. Under general direction operates ongoing with a sense of urgency and zero tolerance for carryover with respect to order entry. Ensure orders are processed, maintained appropriately with approvals and released timely. Keep well informed on new updates and follow pop-up text, emails and written / verbal direction. Pay attention to detail so as to recognize process changes and take required action as instructed. "Specials" order processing requiring additional entry with features and options. For International submit international pick plan via varsity daily as instructed / needed. 3. Calls from Cisco phone system are answered within the required time frame. For International direct phone calls and emails are responded to timely. Questions are acknowledged and answered as requested with minimal call transfer. Follow-up call is performed as needed. 4. Investigate, research and enter in system based on claim requirements and Customer Service procedures as required. Review CMS errors to ensure Standard of Performance requirements are met and errors are limited or eliminated from repeating. 5. Review, retain and stay well-informed on current marketing, regional, divisional and customer-specific promos to ensure all appropriate promo codes and promotion attributes are applied as instructed and able to communicate information as needed. 6. Investigate, research and process all charge backs accurately within 30 days of receipt by Customer Service. Communicate any open deduction aged 30 days to supervisor and Director, Customer and Support Services. 7. Issue RGA (Return Goods Authorization) and WRA (Warranty Return Authorization) return authorizations accurately within 48 hours of receipt, obtaining all necessary approvals as needed. Where RGA approvals are required from sales and not received timely, follow up until total resolution achieved on outstanding return issues. 8. Analyze and solve problems of routine scope and complexity. Has general knowledge of products, policies, procedures, systems (Klein Tools and customers), organizational structure, and industry. 9. Build enduring positive relationships with peers, supervisors, managers, all internal and external customers. Effectively manage, process and present verbal and written information. Listen effectively. Respond to information requests timely and accurately providing others with information in advance of potential issues. Maintain a 'can do attitude' and relate positively with others while problem-solving toward issue resolution. Remain poised under pressure. Be tactful. 10. Contribute as an individual and as part of a team to achieve company and department goals and objectives. Cross train, back up, maintain accurate account profiles, provide assistance to team members as needed. Cooperate and respond to assist team , enabling team to meet and/or exceed department and company goals and objectives. 11. Understand the process of requests for promotion payment (coop) well to assist sales and Customer Service meet customer's expectation. Investigate accuracy of information submitted on coop claim forms and obtain all necessary approvals for processing payment or credit request. 12. Demonstrate thorough technical proficiency of systems in relation to the position. May be considered a tester for system enhancements. 13. Plan business coverage ongoing and ensures that business associates are aware of all issues, processes and procedures necessary to handle business requirements for a period prior to a scheduled absence. 14. Perform all other duties as assigned. Qualifications Qualified candidates will possess a High School Diploma or equivalent (required). College degree preferred. A minimum of one (1) year of related business experience preferred. Bilingual preferred. Prior experience with Telephone and e-mail etiquette. Ability to work in highly computerized work environment. Ability to work in fast-paced and high-stress environment. Ability to communicate effectively both verbal and written. Tactful and diplomatic. Ability to handle multiple tasks and interruptions. Ability to prioritize and re-prioritized throughout the business day. Ability to recognize, adapt and implement new procedures. Ability to utilize basic and ad hoc reporting. Ability to identify, troubleshoot and elevate system issues. Fundamental knowledge of all systems used: e-mail, Word, Excel, Power Point, PRMS, AS400, BOSS, Varsity. Ability to test updated system version implementation. Ability to train new users in the PRMS order management system. Must be able to effectively operate a broad variety of office machines, including but not limited to fax, photocopier, personal computers and telecommunications systems. Klein Tools provides a competitive compensation and benefits package, including: 401(k) Company Match Profit Sharing Paid Vacation/Holidays Shared Cost Medical & Dental Flex Spending Education Reimbursement Program Employee Discount Program Onsite Employee Fitness Center If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume. No phone calls please. EOE/M/F/D/V PM19 PI116171000
Location: US-IL-Lincolnshire Address: 450 Bond Street ID: 2019-3570 Overview Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools. We are currently looking for a Senior Web Developer - Drupal 8 to be located in our Lincolnshire, IL Facility. Responsibilities The Senior Web Developer will be responsible for full life-cycle development and technical product management of ZAH Group web properties. This includes strategy,design, implementation, styling, content maintenance, configuration and testing of both internal and externally facing corporate web sites and eCommerce solutions. This Senior Web Developer role is best filled by a technical, creative and energetic individual that will be responsible for the development and design of our current and future technology stack for web applications and web sites. The ideal candidate will be able to conceptualize and design cutting-edge internal and external web solutions as well as possess the technical ability to turn those concepts into fully functioning web sites utilizing IT standards. The candidate will also be responsible for technical configuration of the websites, content management (Product Information Management), and PCI Compliance and best practices for eCommerce. 1. Design and develop externally facing corporate web sites within Web Content Management framework integrated with Product Information from PIM. 2. eCommerce systems architecture, design and programming experience with a focus on funnel optimization and the ability to collaborate with sales to deliver shared results. 3. Stay current on UX/UI best practices to integrate creative, easy to navigate web design concepts. Intermediate to expert level for analytics to provide continuous improvements. Ensure coordination with Marketing to follow the existing style guide. 4. Grow traffic to externally facing sites via latest SEO and SEM methods. 5. Ability to summarize and present key concepts, business summaries and mock ups with key internal customers. 6. Manage online catalogs presented on the website, linked from the back-end Marketing PIM system. 7. Ensure all web site infrastructure and DR backups are current and solutions are compliant with the latest security best practices. 8. Manage custom web development and workflow processes within Sharepoint. 9. Perform other duties as assigned. Qualifications Qualified Senior Web Developer candidates will possess a Bachelor's Degree in Computer Science or related field with expert knowledge of front-end web development and underlying technologies including JavaScript, PHP, jQuery, HTML, HTML5, CSS, AJAX, Sharepoint, etc. A minimum of seven (7) years of professional experience designing and developing websites and/or web applications an a minimum of four (4) years of experience building and styling websites through Drupal 8 or similar Web Content Management System. Prior Drupal Commerce experience. Strong understanding of IT development methodologies, testing and project life cycle stages. Need experience with analytics tools, like Google Analytics, to track and optimize content and commerce. Knowledge of database design and performance concepts. Self-starter; ability to identify tasks, prioritize work, and deliver on tight schedules. Ability to travel 10-20% domestically is required. Klein Tools provides a competitive compensation and benefits package, including: 401(k) Company Match Profit Sharing Paid Vacation/Holidays Shared Cost Medical & Dental Flex Spending Education Reimbursement Program Employee Discount Program Onsite Employee Fitness Center If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume. No phone calls please. EOE/M/F/D/V PM19 PI116171002
Dec 09, 2019
Location: US-IL-Lincolnshire Address: 450 Bond Street ID: 2019-3570 Overview Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools. We are currently looking for a Senior Web Developer - Drupal 8 to be located in our Lincolnshire, IL Facility. Responsibilities The Senior Web Developer will be responsible for full life-cycle development and technical product management of ZAH Group web properties. This includes strategy,design, implementation, styling, content maintenance, configuration and testing of both internal and externally facing corporate web sites and eCommerce solutions. This Senior Web Developer role is best filled by a technical, creative and energetic individual that will be responsible for the development and design of our current and future technology stack for web applications and web sites. The ideal candidate will be able to conceptualize and design cutting-edge internal and external web solutions as well as possess the technical ability to turn those concepts into fully functioning web sites utilizing IT standards. The candidate will also be responsible for technical configuration of the websites, content management (Product Information Management), and PCI Compliance and best practices for eCommerce. 1. Design and develop externally facing corporate web sites within Web Content Management framework integrated with Product Information from PIM. 2. eCommerce systems architecture, design and programming experience with a focus on funnel optimization and the ability to collaborate with sales to deliver shared results. 3. Stay current on UX/UI best practices to integrate creative, easy to navigate web design concepts. Intermediate to expert level for analytics to provide continuous improvements. Ensure coordination with Marketing to follow the existing style guide. 4. Grow traffic to externally facing sites via latest SEO and SEM methods. 5. Ability to summarize and present key concepts, business summaries and mock ups with key internal customers. 6. Manage online catalogs presented on the website, linked from the back-end Marketing PIM system. 7. Ensure all web site infrastructure and DR backups are current and solutions are compliant with the latest security best practices. 8. Manage custom web development and workflow processes within Sharepoint. 9. Perform other duties as assigned. Qualifications Qualified Senior Web Developer candidates will possess a Bachelor's Degree in Computer Science or related field with expert knowledge of front-end web development and underlying technologies including JavaScript, PHP, jQuery, HTML, HTML5, CSS, AJAX, Sharepoint, etc. A minimum of seven (7) years of professional experience designing and developing websites and/or web applications an a minimum of four (4) years of experience building and styling websites through Drupal 8 or similar Web Content Management System. Prior Drupal Commerce experience. Strong understanding of IT development methodologies, testing and project life cycle stages. Need experience with analytics tools, like Google Analytics, to track and optimize content and commerce. Knowledge of database design and performance concepts. Self-starter; ability to identify tasks, prioritize work, and deliver on tight schedules. Ability to travel 10-20% domestically is required. Klein Tools provides a competitive compensation and benefits package, including: 401(k) Company Match Profit Sharing Paid Vacation/Holidays Shared Cost Medical & Dental Flex Spending Education Reimbursement Program Employee Discount Program Onsite Employee Fitness Center If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume. No phone calls please. EOE/M/F/D/V PM19 PI116171002
Location: US-IL-Lincolnshire Address: 450 Bond Street ID: 2019-3602 Overview Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools. We are currently looking for a Product Information Analyst to be located in our Lincolnshire, IL Facility. Responsibilities This role is responsible for the delivery of product information content utilized to market and sell products through distribution channels. This position will be responsible for managing the content of Klein's product offerings as it relates to data sharing, and our distributors' sales activities from introduction of new items to on-going maintenance of data and images. This position will work closely with Klein's E-business Marketing teams, as well as Klein's external business partners to manage external relationships from a data perspective and ensure data synchronization with multiple systems and platforms. Specific Responsibilities will include: 1. Partner with E-business, Marketing Managers, and external Product Information Management (PIM) contacts to manage the content used to market and sell Klein products and enrich the content on an ongoing basis to improve business process and performance. 2. Ensure, with the help of the E-business team, that Klein data is mapped correctly so it can be used to feed consistent, accurate and up-to-date information to multiple outputs such as web sites, print catalogs, and electronic data feeds to trading partners. 3. Manage all data requirements for business partners, including the design and implementation of data feeds, and if necessary, input product data into the vendor's system, maintain and monitor existing product data, and oversee store and DotCom channel discontinuation processes. 4. Enhance Klein's presence on the websites of Klein's business partners by researching and providing additional content (images, videos, PDF's, and collections) to meet each vendor's standards and requirements. 5. Oversee the program to help generate favorable reviews of products on business partners' websites and respond to ask and answer questions from customers. 6. Work with the Product Information Manager to support all Global Data Synchronization (GDS) initiatives by processing and submitting materials into the PIM system and working towards automation solutions with Sales personnel for all Sales Channels. 7. Correct any data quality issues that may arise and fix/update data when new requirements are presented. 8. Trouble-shoot any issues that arise as a result of failures with GDS between our PIM and distributor systems. 9. Work with the sales team to provide customized reporting of product information for end users based on their business needs. 10. Resolve data maintenance requests from various areas of the business including Sales and Customer Service. 11. Perform other duties as assigned. Qualifications Qualified applicants will possess a Bachelor's Degree in Business, Marketing, or relevant field with up to three (3) years of experience with PIM systems and master data administration. Specific experience with Heiler and/or Informatica PIM solutions is preferred. Sustain knowledge of Electro-Technical Information Model (ETIM) & GS1 standards and how they relate to the business. Must demonstrate problem-solving skills, ability to analyze data, and resolve issues that may cross multiple internal or external functions. Must have versatility and flexibility in adjusting to changing business needs and priorities, and strong communications skills, verbal and written. This includes basic knowledge using Microsoft Office to include Excel, Word, and Outlook. Strong team focus and ability to work with others, both internal and external to the organization. Excellent analytic skills is a must. Klein Tools provides a competitive compensation and benefits package, including: 401(k) Company Match Profit Sharing Paid Vacation/Holidays Shared Cost Medical & Dental Flex Spending Education Reimbursement Program Employee Discount Program Onsite Employee Fitness Center If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume. No phone calls please. EOE/M/F/D/V PM19 PI116171017
Dec 09, 2019
Location: US-IL-Lincolnshire Address: 450 Bond Street ID: 2019-3602 Overview Klein Tools has a 160-year history of serving the hand tool needs of professional tradesmen with products that represent a standard of excellence, innovation, technology and quality in our industry. We are looking for candidates who want a career working with The Premier Brand of Hand Tools. We are currently looking for a Product Information Analyst to be located in our Lincolnshire, IL Facility. Responsibilities This role is responsible for the delivery of product information content utilized to market and sell products through distribution channels. This position will be responsible for managing the content of Klein's product offerings as it relates to data sharing, and our distributors' sales activities from introduction of new items to on-going maintenance of data and images. This position will work closely with Klein's E-business Marketing teams, as well as Klein's external business partners to manage external relationships from a data perspective and ensure data synchronization with multiple systems and platforms. Specific Responsibilities will include: 1. Partner with E-business, Marketing Managers, and external Product Information Management (PIM) contacts to manage the content used to market and sell Klein products and enrich the content on an ongoing basis to improve business process and performance. 2. Ensure, with the help of the E-business team, that Klein data is mapped correctly so it can be used to feed consistent, accurate and up-to-date information to multiple outputs such as web sites, print catalogs, and electronic data feeds to trading partners. 3. Manage all data requirements for business partners, including the design and implementation of data feeds, and if necessary, input product data into the vendor's system, maintain and monitor existing product data, and oversee store and DotCom channel discontinuation processes. 4. Enhance Klein's presence on the websites of Klein's business partners by researching and providing additional content (images, videos, PDF's, and collections) to meet each vendor's standards and requirements. 5. Oversee the program to help generate favorable reviews of products on business partners' websites and respond to ask and answer questions from customers. 6. Work with the Product Information Manager to support all Global Data Synchronization (GDS) initiatives by processing and submitting materials into the PIM system and working towards automation solutions with Sales personnel for all Sales Channels. 7. Correct any data quality issues that may arise and fix/update data when new requirements are presented. 8. Trouble-shoot any issues that arise as a result of failures with GDS between our PIM and distributor systems. 9. Work with the sales team to provide customized reporting of product information for end users based on their business needs. 10. Resolve data maintenance requests from various areas of the business including Sales and Customer Service. 11. Perform other duties as assigned. Qualifications Qualified applicants will possess a Bachelor's Degree in Business, Marketing, or relevant field with up to three (3) years of experience with PIM systems and master data administration. Specific experience with Heiler and/or Informatica PIM solutions is preferred. Sustain knowledge of Electro-Technical Information Model (ETIM) & GS1 standards and how they relate to the business. Must demonstrate problem-solving skills, ability to analyze data, and resolve issues that may cross multiple internal or external functions. Must have versatility and flexibility in adjusting to changing business needs and priorities, and strong communications skills, verbal and written. This includes basic knowledge using Microsoft Office to include Excel, Word, and Outlook. Strong team focus and ability to work with others, both internal and external to the organization. Excellent analytic skills is a must. Klein Tools provides a competitive compensation and benefits package, including: 401(k) Company Match Profit Sharing Paid Vacation/Holidays Shared Cost Medical & Dental Flex Spending Education Reimbursement Program Employee Discount Program Onsite Employee Fitness Center If you have the commitment to succeed and the desire to join an organization recognized as the industry leader, please submit your cover letter and resume. No phone calls please. EOE/M/F/D/V PM19 PI116171017