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Aleris IT Specialist-II US-KY-Lewisport Job ID: 2020-29948 Type: Employee # of Openings: 1 Category: IT Lewisport, KY Overview Aleris is a global leader in the manufacture and sale of aluminum rolled products, with approximately 14 facilities in three geographically aligned business units in North America, Europe and China. We serve a variety of end-use industries, including aerospace, automotive, defense, building and construction, transportation, packaging, and consumer goods. Our Information Technology department is seeking a talented IT Specialist-II to join its team. The position responsibilities require independent analyses, communication and problem solving skills. You'll provide experienced support services to local and remote employees with IT issues involving desktops, laptops, software, mobile devices or network services. In this role you will be responsible for responding to all types of incidents and requests to diagnose, troubleshoot and resolve issues. You will respond promptly to escalations for technical support via phone, email and in person to provide timely resolution. You will also help to maintain standard operating procedures, best practices and customer service guidelines relating to desktop support. In addition you will sometimes be required to participate in IT projects with assigned project deliverables, or lead small projects. Responsibilities Actively participate in maintaining a zero incident safety culture Live and champion the Aleris core values; Safety, Integrity, Customer Focus, Ownership, Excellence, and Teamwork Member of the North American Service Delivery team supporting all Aleris sites and the “face of IT” on site supporting the day-to-day operation and meeting or exceeding service level agreements (SLAs) for incidents and service requests. Focus on continuous improvement and incident reduction. Responsible for the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications. Assist in the operation and maintenance of all information technology digital and telecommunications equipment, printers, copiers and fax machines including desktop configurations, software installations, desktop imaging, software and hardware inventory management, patch management, desktop management, remote desktop support and new hire orientation. This includes, but is not limited to the design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications Support global ITIL processes and IT Service Management tools that deliver Incident, Problem, Change, Configuration and Asset Management. Identify ways to simplify and streamline existing IT processes. Responsible for communication to employees and coordinate user training, education and solving problem sessions. Provide On Location Team Support of US locations as needed. Up to 25% travel requirement to other NA facilities (primarily Lincolnshire, IL) Collaborate with business relationship managers, infrastructure and application IT employees to ensure key business stakeholders are supported. Collaborate with ICT peers (e.g., Data Center, Network, Server/Storage/Backup) to deliver reliable, secure, well performing infrastructure services, applications and integrated solutions. Execute a patch management program in adherence to the global standards. Qualifications Four year degree in Computer Science/MIS/Business Administration/or related analytical field and 2+ years’ experience in an IT role, can be a combination or internships and co-ops. Experienced support person with outstanding customer service skills, sense of urgency and willing to take the initiative. Ability to communicate technical issues to a non-technical audience. In-depth demonstrated knowledge in several of the following: Level I Service Desk Level II Client Management Infrastructure patching and software delivery Customer Service Desktop Management, Mobile Device Management (MDM) Tools and Processes End user devices – Laptop, desktop, smart phone, tablet, handheld devices Microsoft and Server Management Software Delivery and Lifecycle Management Monitoring and Management Tools ITIL processes and IT Service Management Tools. Experience with application development, testing, user acceptance test and support. Previous knowledge of infrastructure include Microsoft technologies, data center, server, storage, backup, security, database, operating systems or other relevant infrastructure experience is a plus. Aleris is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR teams will reach out to the applicants who met the qualifications and most closely aligned with requirements of the positions. PI117173709