9 jobs found in iowa city

GreenState Credit Union Member Service Representative US-IA-Iowa City Job ID: 2019-2230 Type: Regular Full-Time # of Openings: 1 Category: Retail Overview GreenState is now taking applications for the Member Service Representative role. Ideal candidates will be friendly, patient, and conscientious team players who will constantly strive to do accurate work. GreenState will value your loyalty, attention to detail, cooperative attitude, and ability to do their job well, time and time again. Service starts with this key role and as an MSR, you are our service champion. If you've got a passion for service and are willing to learn, we will train you! No degree required. As an MSR you will work in tandem with other branch staff to deliver outstanding service to our members and proactively promote our superior credit union products on a daily basis. Come be a part of our team and be rewarded for your high quality work! GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Position details: Monday through Friday from 8:30 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon. Pay range for this hourly position is $12.45 - $18.68, with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Promotes and implements the values of the branch. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others. The MUST philosophy: • Make eye contact; • Use their name or acknowledge their presence; • Smile! • Thank them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Demonstrates a positive member service (internal and external) focus at all times. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, and complaints. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all of our products and services. Refers products and services that benefit members in an effort to achieve team goals. Provides assistance in training new employees. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Operates drive-up equipment such as tubes, drawer, and microphone. Operates imaging equipment and balance outgoing image files on a daily basis. Processes mail and night deposit transactions. Completes all forms including: negotiable instrument logs, vault cash advances/turn-ins, direct deposit, payroll deduction, and member check orders. Participates in all day-end closing procedures. Secure and balance cash drawer/key and all negotiable instruments, clean the MSR area and turn off all equipment (computers, copier, adding machines, lights). Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Administrative Duties and Responsibilities: a. Attend to phones in MSR area and answer basic membership calls; b. Perform clerical work such as filing; c. Maintain professional correspondence with members; d. Maintain and update member information on the computer system, such as address, phone number, and employment information. MSRs may also be responsible for the following duties, as assigned: Acts as a leader; assist other MSRs as a mentor and role model. Assists MSRs with daily work including balancing and reconciliation of offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that sufficient, but not excessive, funds are on hand at all times. Ensures the completion of day-end procedures including securing the vault, daily cash letter, and distribution of work to appropriate Credit Union personnel and departments. Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine. Prepares and tags coin bag deposits and post to the appropriate GLs. Qualifications Interpersonal skills to represent the Credit Union in a positive way during member contact. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good oral communication skills and the ability to produce written communication. Ability to follow oral and written instructions. Good telephone manners and techniques. Ability to use and understand written material. Ability to work with minimal direction and exercise sound judgment. Ability to perform basic math calculations. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships with co-workers. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Conduct yourself in a professional manner at all times. Reporting Relationship Reports to the Vice President/Branch Sales and Service Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116135283

Overview GreenState, a progressive, growing company, is now taking applications for a Member Service Associate. This position is responsible for acquiring, expanding, and enriching member relationships, while providing service in an exceptional manner. In this role you will cross-sell and provide credit union products and services to new and existing members, with referrals to appropriate departments when necessary. The successful candidate will be an independent, outgoing individual who will constantly strive to be number one. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Pay range for this hourly position is $14.96 - $22.45, with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, using their name, and thanking them for their business. The MUST philosophy: • Make eye contact; • Use their name or acknowledge their presence; • Smile! • Thank them for their business. Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Provides personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations. Makes weekly outbound service calls to members. Performs any and all aspects of the FSR position as detailed in the FSR Job Description. This includes the ability to accurately balance a cash drawer on a daily basis and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service, or referring them to the specialized department (Wealth Management, Commercial, Mortgage, etc.) to be served. Provides consistent follow through. Services and promotes all credit union deposit products and services. Utilizes appropriate resources to resolve routine and complex member problems accurately, professionally, and in a timely manner. Participates in promotions, contests, blitzes, staff meetings, calling efforts, and other departmental activities which support team goals. Processes credit applications within the scope of Credit Union lending guidelines and policies Sells debt protection and other loan protection products Possesses a thorough knowledge of all federal regulations and procedures concerning deposit and consumer loan regulations. Performs successful outbound sales calling to existing and potential members and reviews loans and member files to develop and place additional services. Answers incoming phone calls and assists members with their requests Keeps abreast of all credit union deposit product and procedure changes. Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. 19. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Qualifications Must have at least one year of similar or related experience or six months in an FSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately. High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner during member contact. Accuracy in the handling of cash and recording daily transactions Exceptional member service skills including above average listening, written, and verbal communication skills. Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines. Accuracy and attention to detail. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Thorough knowledge of consumer loan policies, credit granting criteria, interest rates and how they are computed, and required documentation for each type of consumer loan and savings product. Proven interviewing skills and techniques. Must be self-motivated, exercise sound judgment, and be able to work independently Ability to use and understand written material. Ability to perform basic math calculations. Member account problem-solving skills. Ability to develop and maintain positive and effective working relationships with co-workers. Ability to work with minimal direction and exercise sound judgment. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand High school diploma or the equivalent (i.e. GED). Must be bondable. Must be registered pursuant to requirements of the S.A.F.E Act. PI116135285

GreenState Credit Union Financial Advisor US-IA-Iowa City Job ID: 2019-2162 Type: Exempt Full-Time # of Openings: 1 Category: Wealth Management Overview Serves the financial needs of credit union members. Helps members identify financial goals and objectives from face-to-face financial analysis and identifies appropriate insurance and securities products to meet members’ goals and objectives. Establishes a relationship with continuous periodic reviews as an essential part of the Total-Needs Sales process. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Presents a professional image from a personal and professional level that will be beneficial to both the Credit Union and GreenState Wealth Management. Serves the financial needs of credit union members utilizing a Total-Needs Based selling approach. Helps members identify financial goals and objectives from face-to-face financial analysis and identifies appropriate insurance and securities products to meet member’s goals and objectives. Establishes a relationship with continuous periodic reviews as an essential part of the Total-Needs Sales process. Follows the established insurance and securities compliance guidelines, and strictly adheres to all company policies. Follows established policies and procedures of ethical market conduct. Conducts business according to high standards of honesty, fairness, and integrity and renders service to customers which in the same circumstance we would demand for ourselves. Follows the established guidelines for maintaining client files in accordance with company practices and FINRA requirements. Builds relationship with other Credit Union departments to cross-sell and refer members to other product lines that could benefit them. The key here is to actively build this partnership thru key activities such as group outings, lunches as well as coaching on what is a qualified wealth management referral. Attends all required training, informational meetings as scheduled. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events, on an annual basis. Qualifications Must hold bachelors degree or higher and/or possess at least 3 years of experience providing broad-based investment and insurance solutions. Must be fully licensed, Series 7, 66, Life and Health Insurance, or possess Certified Financial Planner designation to be considered. Must meet mandatory continuing education requirements as dictated by the licensure held. Must be able and willing to work a flexible schedule as needed to accomplish all duties. Ability to prioritize and organize a wide variety of assignments and duties and large volumes of details. Interpersonal skills in order to promote and represent the credit union and its products. Accuracy and attention to detail. Must be bondable. Reporting Relationship Reports to the Managing Director - Wealth Management Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116135271

GreenState Credit Union Member Service Associate US-IA-Iowa City Job ID: 2019-2239 Type: Regular Full-Time # of Openings: 1 Category: Retail Overview GreenState, a progressive, growing company, is now taking applications for a Member Service Associate. This position is responsible for acquiring, expanding, and enriching member relationships, while providing service in an exceptional manner. In this role you will cross-sell and provide credit union products and services to new and existing members, with referrals to appropriate departments when necessary. The successful candidate will be an independent, outgoing individual who will constantly strive to be number one. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Pay range for this hourly position is $14.96 - $22.45, with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, using their name, and thanking them for their business. The MUST philosophy: • Make eye contact; • Use their name or acknowledge their presence; • Smile! • Thank them for their business. Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Provides personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations. Makes weekly outbound service calls to members. Performs any and all aspects of the FSR position as detailed in the FSR Job Description. This includes the ability to accurately balance a cash drawer on a daily basis and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service, or referring them to the specialized department (Wealth Management, Commercial, Mortgage, etc.) to be served. Provides consistent follow through. Services and promotes all credit union deposit products and services. Utilizes appropriate resources to resolve routine and complex member problems accurately, professionally, and in a timely manner. Participates in promotions, contests, blitzes, staff meetings, calling efforts, and other departmental activities which support team goals. Processes credit applications within the scope of Credit Union lending guidelines and policies Sells debt protection and other loan protection products Possesses a thorough knowledge of all federal regulations and procedures concerning deposit and consumer loan regulations. Performs successful outbound sales calling to existing and potential members and reviews loans and member files to develop and place additional services. Answers incoming phone calls and assists members with their requests Keeps abreast of all credit union deposit product and procedure changes. Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. 19. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Qualifications Must have at least one year of similar or related experience or six months in an FSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately. High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner during member contact. Accuracy in the handling of cash and recording daily transactions Exceptional member service skills including above average listening, written, and verbal communication skills. Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines. Accuracy and attention to detail. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Thorough knowledge of consumer loan policies, credit granting criteria, interest rates and how they are computed, and required documentation for each type of consumer loan and savings product. Proven interviewing skills and techniques. Must be self-motivated, exercise sound judgment, and be able to work independently Ability to use and understand written material. Ability to perform basic math calculations. Member account problem-solving skills. Ability to develop and maintain positive and effective working relationships with co-workers. Ability to work with minimal direction and exercise sound judgment. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand High school diploma or the equivalent (i.e. GED). Must be bondable. Must be registered pursuant to requirements of the S.A.F.E Act. Reporting Relationship Reports to the Branch Manager as assigned. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI116057599

ID 2019-2803 Job Locations Iowa City, IA Job Post Information* : Posted Date 2019-10-03 Department Blended Call Center Representative Schedule Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115996087

ID 2019-2791 Job Locations Iowa City, IA Job Post Information* : Posted Date 2019-09-30 Department Bilingual Call Center Representative Schedule Multiple Schedules Available Wage Description Base Hourly (w/Lang. Diff.) + Generous Bonus & Daily Contest Earnings Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW BILINGUAL CALL CENTER PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Contact Center Representatives to support the sales process and improve customer experience. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Fluent Spanish and English is required. Located in Iowa City, IA 52240. Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO? Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our Bilingual Call Center Professional are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Contact Center Professional Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115996057

ID 2019-2815 Job Locations Iowa City, IA Job Post Information* : Posted Date 2019-10-03 Department Customer Service Representative Schedule Flexible Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115996061

ID 2019-2817 Job Locations Iowa City, IA Job Post Information* : Posted Date 2019-10-03 Department Telephone Sales Representative Schedule Day, Evening & Weekend Shifts | M-F, S Wage Description Base Hourly + Bonus & Daily Contest Bonus Weekly Education High School Diploma/GED POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO HERE? Make sales, become a professional. Understand your customers, learn to overcome objections, providing logical solutions that grow accounts. Self-improvement is incredibly important here, every interaction is an opportunity to get better. Our Sales Representatives are responsible for the following tasks: Increase sales volume and customer satisfaction. Grow accounts with new sales methodology. Learn the client's products, services, and customers. Utilize account management software and tech. Solve problems and upsell when possible. Improve your ability with every interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Sales Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Team members are not just employees, they are family! We also believe hard work should pay off. Starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance. Earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US MASS MARKETS Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges. Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115996078

GreenState Credit Union Member Service Representative US-IA-Iowa City Job ID: 2019-2230 Type: Regular Full-Time # of Openings: 1 Category: Retail Overview GreenState is now taking applications for the Member Service Representative role. Ideal candidates will be friendly, patient, and conscientious team players who will constantly strive to do accurate work. GreenState will value your loyalty, attention to detail, cooperative attitude, and ability to do their job well, time and time again. Service starts with this key role and as an MSR, you are our service champion. If you've got a passion for service and are willing to learn, we will train you! No degree required. As an MSR you will work in tandem with other branch staff to deliver outstanding service to our members and proactively promote our superior credit union products on a daily basis. Come be a part of our team and be rewarded for your high quality work! GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Position details: Monday through Friday from 8:30 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon. Pay range for this hourly position is $12.45 - $18.68, with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision. Promotes and implements the values of the branch. The qualified candidate will be member focused, show excellence and accuracy in all of their work, demonstrate integrity, share one vision through team work, continually look for improvement, openly mentor others and respect others. The MUST philosophy: • Make eye contact; • Use their name or acknowledge their presence; • Smile! • Thank them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Demonstrates a positive member service (internal and external) focus at all times. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, and complaints. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all of our products and services. Refers products and services that benefit members in an effort to achieve team goals. Provides assistance in training new employees. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Operates drive-up equipment such as tubes, drawer, and microphone. Operates imaging equipment and balance outgoing image files on a daily basis. Processes mail and night deposit transactions. Completes all forms including: negotiable instrument logs, vault cash advances/turn-ins, direct deposit, payroll deduction, and member check orders. Participates in all day-end closing procedures. Secure and balance cash drawer/key and all negotiable instruments, clean the MSR area and turn off all equipment (computers, copier, adding machines, lights). Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis. Administrative Duties and Responsibilities: a. Attend to phones in MSR area and answer basic membership calls; b. Perform clerical work such as filing; c. Maintain professional correspondence with members; d. Maintain and update member information on the computer system, such as address, phone number, and employment information. MSRs may also be responsible for the following duties, as assigned: Acts as a leader; assist other MSRs as a mentor and role model. Assists MSRs with daily work including balancing and reconciliation of offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that sufficient, but not excessive, funds are on hand at all times. Ensures the completion of day-end procedures including securing the vault, daily cash letter, and distribution of work to appropriate Credit Union personnel and departments. Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine. Prepares and tags coin bag deposits and post to the appropriate GLs. Qualifications Interpersonal skills to represent the Credit Union in a positive way during member contact. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good oral communication skills and the ability to produce written communication. Ability to follow oral and written instructions. Good telephone manners and techniques. Ability to use and understand written material. Ability to work with minimal direction and exercise sound judgment. Ability to perform basic math calculations. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships with co-workers. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Conduct yourself in a professional manner at all times. Reporting Relationship Reports to the Vice President/Branch Sales and Service Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. PI115681133