Computer Aid, Inc
Hershey, PA, USA
Computer Aid, Inc It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Ref No: 19-01502 Location: Hershey,Pennsylvania Job Profile Summary The ServiceNow ITOM developer will provide subject matter expertise to support and provide improvement recommendations for the advancement of our the CMDB, Discovery, Service Mapping, and ITAM across the organization. This person will provide an understanding of the requirements and objectives of ITIL and ITSM best practices, participates in designing tools that support these processes for functional and technical requirements. Advises Process Owners/Managers in the execution of process areas and facilitate positive outcomes for the implementation and communication of processes that will enable IT Services. Duties & Responsibilities Further, development and enhancement of the ServiceNow CMDB, Discovery and ITAM databases for defined business applications, edit and create discovery patterns, trouble-shooting process discovery and errors establishing successful CMDB and ITAM databases, care and clean up of the data residing inside the CMDB and ITAM Database. Perform day to day administration of the Discovery tool and other CMDB propagation tools, including mapping additional defined hardware/software into the tool and updating discovery configurations for deeper network penetration. Enhance the quality and accurate quantity of the Configuration Items maintained and discovered into the CMDB, maintain and advance the Configuration Data as well as the schema and table formats to better support client business units and ITSM processes. Work with functional SMEs to maintain the quality and quantity of the Configuration Items, and related asset records through their complete CMDB and Asset lifecycles. Work with process owners/SMEs/Network Architects to understand and improve the process requirements related to the capture of configuration data and develop technical specifications and solutions. Work with system managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. Provide visibility to the performance and issues related to Discovery via the development and deployment of unified CMDB dashboards. Work with the ServiceNow ECC queue and discovery event logs to identify and troubleshoot Discovery errors, resolve errors, and advance the success rate of Discovery. Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered. Work with Application/network SMEs to validate CMDB for key applications. Maintain the integrity of the ServiceNow CMDB, the database CSDM, and automated CI discovery tools across production and non-production environments. Assisting in troubleshooting patch/release management issues, and upgrades Review the data being populated into the CMDB and act as a partial owner of the CMDB. Qualifications: Bachelor's Degree or relevant experience in Business, Information Management or a related field required Minimum of 2 years' experience with ServiceNow Discovery Minimum of 2 years' experience with Configuration Management with a specific focus on the ServiceNow CMDB module. Minimum of 5+ years working on a team as part of a large IT organization ServiceNow Administration certification. Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript Experience working with LDAP, Active Directory. Experience integrating with tools to federate data into the CMDB Intermediate Windows and Unix administration skills Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) Familiarity with database concepts and frameworks Strong hands-on experience with XML, JSON, JavaScript inside the ServiceNow platform Intermediate to a deep understanding of ServiceNow ITOM management Proven experience and expertise with any of the following ServiceNow modules will be considered a plus in selection: ITSM, ITOM, ITAM, GRC/VRM, SecOps, Service Requests, HR, Portal, Custom Applications, Virtual Agent, Operational Intelligence, Cloud Management and Event management. Strong hands-on experience in troubleshooting ServiceNow Discovery, CMDB, ServiceNow CSDM, and ITAM database structures, data management, and process enhancement. Strong, proven hands-on experience with REST and SOAP web services Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity/authentications with network developers/architects Strong written and verbal communication, good interpersonal skills, including collaboration, communication, relationship building, and negotiation Able to function effectively in a fast-paced environment Preferred: Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Strong knowledge of network equipment and architecture. ITIL certification Experience working with Infoblox, vCenter, SCCM, Qualys, SolarWinds, and/or other monitoring tools. Advanced ServiceNow Administration and Scripting course completion Experience with ServiceNow Event module Experience with ServiceNow Asset Management module Experience with ServiceNow Service Mapping module Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line. Recruiter First and Last Name Greg Ehrlacher greg.ehrlacher@cai.io 610 530 5051 www.cai.io PI113689541
Computer Aid, Inc It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Ref No: 19-01502 Location: Hershey,Pennsylvania Job Profile Summary The ServiceNow ITOM developer will provide subject matter expertise to support and provide improvement recommendations for the advancement of our the CMDB, Discovery, Service Mapping, and ITAM across the organization. This person will provide an understanding of the requirements and objectives of ITIL and ITSM best practices, participates in designing tools that support these processes for functional and technical requirements. Advises Process Owners/Managers in the execution of process areas and facilitate positive outcomes for the implementation and communication of processes that will enable IT Services. Duties & Responsibilities Further, development and enhancement of the ServiceNow CMDB, Discovery and ITAM databases for defined business applications, edit and create discovery patterns, trouble-shooting process discovery and errors establishing successful CMDB and ITAM databases, care and clean up of the data residing inside the CMDB and ITAM Database. Perform day to day administration of the Discovery tool and other CMDB propagation tools, including mapping additional defined hardware/software into the tool and updating discovery configurations for deeper network penetration. Enhance the quality and accurate quantity of the Configuration Items maintained and discovered into the CMDB, maintain and advance the Configuration Data as well as the schema and table formats to better support client business units and ITSM processes. Work with functional SMEs to maintain the quality and quantity of the Configuration Items, and related asset records through their complete CMDB and Asset lifecycles. Work with process owners/SMEs/Network Architects to understand and improve the process requirements related to the capture of configuration data and develop technical specifications and solutions. Work with system managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information. Provide visibility to the performance and issues related to Discovery via the development and deployment of unified CMDB dashboards. Work with the ServiceNow ECC queue and discovery event logs to identify and troubleshoot Discovery errors, resolve errors, and advance the success rate of Discovery. Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered. Work with Application/network SMEs to validate CMDB for key applications. Maintain the integrity of the ServiceNow CMDB, the database CSDM, and automated CI discovery tools across production and non-production environments. Assisting in troubleshooting patch/release management issues, and upgrades Review the data being populated into the CMDB and act as a partial owner of the CMDB. Qualifications: Bachelor's Degree or relevant experience in Business, Information Management or a related field required Minimum of 2 years' experience with ServiceNow Discovery Minimum of 2 years' experience with Configuration Management with a specific focus on the ServiceNow CMDB module. Minimum of 5+ years working on a team as part of a large IT organization ServiceNow Administration certification. Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript Experience working with LDAP, Active Directory. Experience integrating with tools to federate data into the CMDB Intermediate Windows and Unix administration skills Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) Familiarity with database concepts and frameworks Strong hands-on experience with XML, JSON, JavaScript inside the ServiceNow platform Intermediate to a deep understanding of ServiceNow ITOM management Proven experience and expertise with any of the following ServiceNow modules will be considered a plus in selection: ITSM, ITOM, ITAM, GRC/VRM, SecOps, Service Requests, HR, Portal, Custom Applications, Virtual Agent, Operational Intelligence, Cloud Management and Event management. Strong hands-on experience in troubleshooting ServiceNow Discovery, CMDB, ServiceNow CSDM, and ITAM database structures, data management, and process enhancement. Strong, proven hands-on experience with REST and SOAP web services Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity/authentications with network developers/architects Strong written and verbal communication, good interpersonal skills, including collaboration, communication, relationship building, and negotiation Able to function effectively in a fast-paced environment Preferred: Acquaintance with Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Strong knowledge of network equipment and architecture. ITIL certification Experience working with Infoblox, vCenter, SCCM, Qualys, SolarWinds, and/or other monitoring tools. Advanced ServiceNow Administration and Scripting course completion Experience with ServiceNow Event module Experience with ServiceNow Asset Management module Experience with ServiceNow Service Mapping module Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line. Recruiter First and Last Name Greg Ehrlacher greg.ehrlacher@cai.io 610 530 5051 www.cai.io PI113689541
Audio Visual Services Group, LLC
Hershey, PA, USA
Audio Visual Services Group, LLC All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Ops - Technical Services PARTT04557 September 11, 2019 Part-Time Hershey, PA, USA Location: Hotel Hershey Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred. Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning). 1 year of customer service or hospitality experience is preferred. 1 year of audio visual experience or equivalent in educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Competencies Ownership Hospitality Professionalism Responsiveness Safety Conscious Action Oriented Tech Savvy Ensure Accountability Physical Requirements Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 hours Lifting 0 - 15 lbs* Continuously Standing 4-5 hours Lifting 16 – 50 lbs* Frequently Walking 4-5 hours Lifting 51 - 100 lbs (2+ persons) Occasionally Stooping 2-3 hours Lifting Over 100 lbs (2+ persons) Occasionally Crawling 2-3 hours Kneeling 2-3 hours Carrying Requirements Frequency Bending 2-3 hours Carrying 0 - 15 lbs* Continuously Reaching (above your head) 2-3 hours Carrying 16 – 50 lbs* Frequently Climbing 0-1 hours Carrying 51 - 100 lbs (2+ persons) Occasionally Grasping 4-5 hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Continuously Distance Vision Continuously Pushing/Pulling 16 – 50 lbs* Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs* Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance. Hearing Continuously . Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. Qualifications Education High School or better. Experience 1-2 years of field experience in specialty area is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. PI113628189
Audio Visual Services Group, LLC All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Ops - Technical Services PARTT04557 September 11, 2019 Part-Time Hershey, PA, USA Location: Hotel Hershey Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred. Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning). 1 year of customer service or hospitality experience is preferred. 1 year of audio visual experience or equivalent in educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Competencies Ownership Hospitality Professionalism Responsiveness Safety Conscious Action Oriented Tech Savvy Ensure Accountability Physical Requirements Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 hours Lifting 0 - 15 lbs* Continuously Standing 4-5 hours Lifting 16 – 50 lbs* Frequently Walking 4-5 hours Lifting 51 - 100 lbs (2+ persons) Occasionally Stooping 2-3 hours Lifting Over 100 lbs (2+ persons) Occasionally Crawling 2-3 hours Kneeling 2-3 hours Carrying Requirements Frequency Bending 2-3 hours Carrying 0 - 15 lbs* Continuously Reaching (above your head) 2-3 hours Carrying 16 – 50 lbs* Frequently Climbing 0-1 hours Carrying 51 - 100 lbs (2+ persons) Occasionally Grasping 4-5 hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Continuously Distance Vision Continuously Pushing/Pulling 16 – 50 lbs* Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs* Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance. Hearing Continuously . Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. Qualifications Education High School or better. Experience 1-2 years of field experience in specialty area is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. PI113628189
Computer Aid, Inc
Hershey, PA, USA
Computer Aid, Inc It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Ref No: 19-01457 Location: Hershey,Pennsylvania Job Profile Summary Technical configuration and performance tuning of integration components. L4 SME guidance and direction to on and offshore teammates. 3-5 years' experience in SAP systems such as XI/PI/PO or SAP ALE & Workflow or SAP Cloud Platform Integration Duties & Responsibilities Develop relationships with key business partners. Drive support for critical incidents for EDI, supply chain, sales and analytics business processes for our global business partners. Manage prioritization, communication, and validation of requests for change. Fulfill Subject Matter Expert role in EAI components for projects including proposals, development, discovery, requirements, technical approachs and key deliverables. Drive identification and documentation of requirements development for business requests for new capabilities and process changes. Lead global support teams in driving development and testing activities for new capabilities. Qualifications: Application Integration Technical Management Candidates should have proficiency in EAI middeware components (Managed File Transfer, EDI, Message Queue, APIs, Mule ESB), SAP Technologies: Process Orchestration, Cloud Platform Integration, ALE, Workflow, RFC and have a willingness to learn new technologies and become proficient Mandatory Skills: 3-5 years' experience in SAP systems such as XI/PI/PO Mule System Administration Experience: Unix/Linux Skills, Networking, Java, Web technologies, SAP Basis/interfaces and bolt ons Client Interaction: All clients including executive level. Project Scope: System-wide/cross functional, large, complex team work. Executes integration and implementation of new technologies/projects. May serve multiple geographies. Informs direction for projects. Sphere of Influence: SME for project management. Responsible for proposing solutions to technical problems during projects. Provides technical opinions during projects and to customers. Interacts with leadership at Manager, Director and Sr. Director level. Roles and Responsibilities: Subject Matter Expert in multiple facets of Enterprise Application Integration operations and delivery. Acts as escalation resource for off and on shore teammates. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line. Recruiter First and Last Name Greg Ehrlacher greg.ehrlacher@cai.io 610 530 5051 www.cai.io PI113588683
Computer Aid, Inc It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Ref No: 19-01457 Location: Hershey,Pennsylvania Job Profile Summary Technical configuration and performance tuning of integration components. L4 SME guidance and direction to on and offshore teammates. 3-5 years' experience in SAP systems such as XI/PI/PO or SAP ALE & Workflow or SAP Cloud Platform Integration Duties & Responsibilities Develop relationships with key business partners. Drive support for critical incidents for EDI, supply chain, sales and analytics business processes for our global business partners. Manage prioritization, communication, and validation of requests for change. Fulfill Subject Matter Expert role in EAI components for projects including proposals, development, discovery, requirements, technical approachs and key deliverables. Drive identification and documentation of requirements development for business requests for new capabilities and process changes. Lead global support teams in driving development and testing activities for new capabilities. Qualifications: Application Integration Technical Management Candidates should have proficiency in EAI middeware components (Managed File Transfer, EDI, Message Queue, APIs, Mule ESB), SAP Technologies: Process Orchestration, Cloud Platform Integration, ALE, Workflow, RFC and have a willingness to learn new technologies and become proficient Mandatory Skills: 3-5 years' experience in SAP systems such as XI/PI/PO Mule System Administration Experience: Unix/Linux Skills, Networking, Java, Web technologies, SAP Basis/interfaces and bolt ons Client Interaction: All clients including executive level. Project Scope: System-wide/cross functional, large, complex team work. Executes integration and implementation of new technologies/projects. May serve multiple geographies. Informs direction for projects. Sphere of Influence: SME for project management. Responsible for proposing solutions to technical problems during projects. Provides technical opinions during projects and to customers. Interacts with leadership at Manager, Director and Sr. Director level. Roles and Responsibilities: Subject Matter Expert in multiple facets of Enterprise Application Integration operations and delivery. Acts as escalation resource for off and on shore teammates. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line. Recruiter First and Last Name Greg Ehrlacher greg.ehrlacher@cai.io 610 530 5051 www.cai.io PI113588683
Audio Visual Services Group, LLC
Hershey, PA, USA
Audio Visual Services Group, LLC All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Ops - Technical Services PARTT04156 August 21, 2019 Part-Time Hershey, PA, USA Location: Hershey Lodge Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred. Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning). 1 year of customer service or hospitality experience is preferred. 1 year of audio visual experience or equivalent in educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Competencies Ownership Hospitality Professionalism Responsiveness Safety Conscious Action Oriented Tech Savvy Ensure Accountability Physical Requirements Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 hours Lifting 0 - 15 lbs* Continuously Standing 4-5 hours Lifting 16 – 50 lbs* Frequently Walking 4-5 hours Lifting 51 - 100 lbs (2+ persons) Occasionally Stooping 2-3 hours Lifting Over 100 lbs (2+ persons) Occasionally Crawling 2-3 hours Kneeling 2-3 hours Carrying Requirements Frequency Bending 2-3 hours Carrying 0 - 15 lbs* Continuously Reaching (above your head) 2-3 hours Carrying 16 – 50 lbs* Frequently Climbing 0-1 hours Carrying 51 - 100 lbs (2+ persons) Occasionally Grasping 4-5 hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Continuously Distance Vision Continuously Pushing/Pulling 16 – 50 lbs* Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs* Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance. Hearing Continuously . Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. Qualifications Education High School or better. Experience 1-2 years of field experience in specialty area is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. PI113022466
Audio Visual Services Group, LLC All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Ops - Technical Services PARTT04156 August 21, 2019 Part-Time Hershey, PA, USA Location: Hershey Lodge Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred. Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @PSAV/HR/Global Learning). 1 year of customer service or hospitality experience is preferred. 1 year of audio visual experience or equivalent in educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirement may need to be met if applicable. Competencies Ownership Hospitality Professionalism Responsiveness Safety Conscious Action Oriented Tech Savvy Ensure Accountability Physical Requirements Physical Requirements Hours Per Day Lifting Requirements Frequency Sitting 2-3 hours Lifting 0 - 15 lbs* Continuously Standing 4-5 hours Lifting 16 – 50 lbs* Frequently Walking 4-5 hours Lifting 51 - 100 lbs (2+ persons) Occasionally Stooping 2-3 hours Lifting Over 100 lbs (2+ persons) Occasionally Crawling 2-3 hours Kneeling 2-3 hours Carrying Requirements Frequency Bending 2-3 hours Carrying 0 - 15 lbs* Continuously Reaching (above your head) 2-3 hours Carrying 16 – 50 lbs* Frequently Climbing 0-1 hours Carrying 51 - 100 lbs (2+ persons) Occasionally Grasping 4-5 hours Carrying Over 100 lbs Never Auditory/Visual Requirements Frequency Pushing/Pulling Requirements Frequency Close Vision Continuously Pushing/Pulling 0 - 15 lbs* Continuously Distance Vision Continuously Pushing/Pulling 16 – 50 lbs* Frequently Color Vision Frequently Pushing/Pulling 51 - 100 lbs* Frequently Peripheral Vision Occasionally Pushing/Pulling Over 100 lbs Occasionally Depth Perception Frequently *Identifies the physical requirements that team members perform without assistance. Hearing Continuously . Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area. Qualifications Education High School or better. Experience 1-2 years of field experience in specialty area is required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. PI113022466