Krispy Kreme ID: 2019-9915 # of openings 3 Job Locations US-VA-Hampton Posted Date 11/08/2019 Department Company Store Operations Overview Overview of Position: Team Member -is responsible for providing efficient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete customer satisfaction and to reflect the high standards that Krispy Kreme Doughnut Corporation has set. Responsibilities Principal Duties and Responsibilities: Answering questions and providing courteous service to customers Taking and completing orders accurately and efficiently Politely engaging in suggestive selling techniques Accepting payment for product and delivering correct change Inspecting product for quality according to Krispy Kreme company standards Preparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula) ** Restocking products to guarantee freshness Performing sanitation duties in order to maintain an internal and external clean, safe and sanitary shop. Including but not limited to: Sweeping and mopping all required areas inside the store. Cleaning, sanitizing and stocking bathrooms Cleaning and sanitizing tables and chairs in customer area Emptying interior and exterior trash receptacles Ensuring the parking lot and surrounding areas are kept clean Washing windows Unloading delivery trucks Follow procedures and company standards as outlined in the Krispy Kreme Retail and Processing Specialist Training Workbooks Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures Offer product samples to customers at GM's discretion Other miscellaneous duties as assigned Related Skills Cross train in load out Qualifications Essential skills and Experience: Excellent customer service skills required Excellent communication skills required Basic mathematical skills, enough to handle various sums of money, required Basic literacy skills required Pass a pre-employment criminal background check Nonessential skills and Experience: High school diploma or equivalent preferred P hysical Demands and work environment: Physical Activity The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carrying • Bending • Stooping • Grasping • Standing • Twisting Lifting • Walking • Communicating with customers and co-workers • Sweeping Writing • Mopping • Packing doughnut boxes Physical Requirements Lifting up to as much as 50 pounds occasionally; and up to 25 pounds frequently Using cleaning materials and equipment Ability to reach the counter or drive through Must be able to grasp products without crushing Visual/Audible Acuity Requirements Must be able to read product boxes, labels and measuring devices Must be able to communicate with and understand customers and co-workers Working Conditions: The worker is subject to inside environmental conditions Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour Worker is subject to noise in the production/processing area to the extent that they may have to shout to beheard Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer. PI115347860
Nov 09, 2019
Krispy Kreme ID: 2019-9915 # of openings 3 Job Locations US-VA-Hampton Posted Date 11/08/2019 Department Company Store Operations Overview Overview of Position: Team Member -is responsible for providing efficient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete customer satisfaction and to reflect the high standards that Krispy Kreme Doughnut Corporation has set. Responsibilities Principal Duties and Responsibilities: Answering questions and providing courteous service to customers Taking and completing orders accurately and efficiently Politely engaging in suggestive selling techniques Accepting payment for product and delivering correct change Inspecting product for quality according to Krispy Kreme company standards Preparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula) ** Restocking products to guarantee freshness Performing sanitation duties in order to maintain an internal and external clean, safe and sanitary shop. Including but not limited to: Sweeping and mopping all required areas inside the store. Cleaning, sanitizing and stocking bathrooms Cleaning and sanitizing tables and chairs in customer area Emptying interior and exterior trash receptacles Ensuring the parking lot and surrounding areas are kept clean Washing windows Unloading delivery trucks Follow procedures and company standards as outlined in the Krispy Kreme Retail and Processing Specialist Training Workbooks Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures Offer product samples to customers at GM's discretion Other miscellaneous duties as assigned Related Skills Cross train in load out Qualifications Essential skills and Experience: Excellent customer service skills required Excellent communication skills required Basic mathematical skills, enough to handle various sums of money, required Basic literacy skills required Pass a pre-employment criminal background check Nonessential skills and Experience: High school diploma or equivalent preferred P hysical Demands and work environment: Physical Activity The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carrying • Bending • Stooping • Grasping • Standing • Twisting Lifting • Walking • Communicating with customers and co-workers • Sweeping Writing • Mopping • Packing doughnut boxes Physical Requirements Lifting up to as much as 50 pounds occasionally; and up to 25 pounds frequently Using cleaning materials and equipment Ability to reach the counter or drive through Must be able to grasp products without crushing Visual/Audible Acuity Requirements Must be able to read product boxes, labels and measuring devices Must be able to communicate with and understand customers and co-workers Working Conditions: The worker is subject to inside environmental conditions Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour Worker is subject to noise in the production/processing area to the extent that they may have to shout to beheard Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer. PI115347860
Krispy Kreme ID: 2019-9897 # of openings 3 Job Locations US-VA-Hampton Posted Date 11/06/2019 Department Company Store Operations Overview Overview of Position: Team Member -is responsible for providing efficient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete customer satisfaction and to reflect the high standards that Krispy Kreme Doughnut Corporation has set. Responsibilities Principal Duties and Responsibilities: Answering questions and providing courteous service to customers Taking and completing orders accurately and efficiently Politely engaging in suggestive selling techniques Accepting payment for product and delivering correct change Inspecting product for quality according to Krispy Kreme company standards Preparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula) ** Restocking products to guarantee freshness Performing sanitation duties in order to maintain an internal and external clean, safe and sanitary shop. Including but not limited to: Sweeping and mopping all required areas inside the store. Cleaning, sanitizing and stocking bathrooms Cleaning and sanitizing tables and chairs in customer area Emptying interior and exterior trash receptacles Ensuring the parking lot and surrounding areas are kept clean Washing windows Unloading delivery trucks Follow procedures and company standards as outlined in the Krispy Kreme Retail and Processing Specialist Training Workbooks Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures Offer product samples to customers at GM's discretion Other miscellaneous duties as assigned Related Skills Cross train in load out Qualifications Essential skills and Experience: Excellent customer service skills required Excellent communication skills required Basic mathematical skills, enough to handle various sums of money, required Basic literacy skills required Pass a pre-employment criminal background check Nonessential skills and Experience: High school diploma or equivalent preferred P hysical Demands and work environment: Physical Activity The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carrying • Bending • Stooping • Grasping • Standing • Twisting Lifting • Walking • Communicating with customers and co-workers • Sweeping Writing • Mopping • Packing doughnut boxes Physical Requirements Lifting up to as much as 50 pounds occasionally; and up to 25 pounds frequently Using cleaning materials and equipment Ability to reach the counter or drive through Must be able to grasp products without crushing Visual/Audible Acuity Requirements Must be able to read product boxes, labels and measuring devices Must be able to communicate with and understand customers and co-workers Working Conditions: The worker is subject to inside environmental conditions Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour Worker is subject to noise in the production/processing area to the extent that they may have to shout to beheard Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer. PI115253081
Nov 07, 2019
Krispy Kreme ID: 2019-9897 # of openings 3 Job Locations US-VA-Hampton Posted Date 11/06/2019 Department Company Store Operations Overview Overview of Position: Team Member -is responsible for providing efficient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete customer satisfaction and to reflect the high standards that Krispy Kreme Doughnut Corporation has set. Responsibilities Principal Duties and Responsibilities: Answering questions and providing courteous service to customers Taking and completing orders accurately and efficiently Politely engaging in suggestive selling techniques Accepting payment for product and delivering correct change Inspecting product for quality according to Krispy Kreme company standards Preparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula) ** Restocking products to guarantee freshness Performing sanitation duties in order to maintain an internal and external clean, safe and sanitary shop. Including but not limited to: Sweeping and mopping all required areas inside the store. Cleaning, sanitizing and stocking bathrooms Cleaning and sanitizing tables and chairs in customer area Emptying interior and exterior trash receptacles Ensuring the parking lot and surrounding areas are kept clean Washing windows Unloading delivery trucks Follow procedures and company standards as outlined in the Krispy Kreme Retail and Processing Specialist Training Workbooks Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures Offer product samples to customers at GM's discretion Other miscellaneous duties as assigned Related Skills Cross train in load out Qualifications Essential skills and Experience: Excellent customer service skills required Excellent communication skills required Basic mathematical skills, enough to handle various sums of money, required Basic literacy skills required Pass a pre-employment criminal background check Nonessential skills and Experience: High school diploma or equivalent preferred P hysical Demands and work environment: Physical Activity The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carrying • Bending • Stooping • Grasping • Standing • Twisting Lifting • Walking • Communicating with customers and co-workers • Sweeping Writing • Mopping • Packing doughnut boxes Physical Requirements Lifting up to as much as 50 pounds occasionally; and up to 25 pounds frequently Using cleaning materials and equipment Ability to reach the counter or drive through Must be able to grasp products without crushing Visual/Audible Acuity Requirements Must be able to read product boxes, labels and measuring devices Must be able to communicate with and understand customers and co-workers Working Conditions: The worker is subject to inside environmental conditions Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour Worker is subject to noise in the production/processing area to the extent that they may have to shout to beheard Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer. PI115253081
Hampton, NH ID: 2019-2851 Updated Date: Department: Bilingual Call Center Representative Type: Schedule: Multiple Schedules Available Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BILINGUAL CALL CENTER PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Contact Center Representatives to support the sales process and improve customer experience. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Fluent Spanish and English is required. Portsmouth, NH 03801. Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO? Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our Bilingual Call Center Professional are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Call Center Professional Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130753
Nov 03, 2019
Hampton, NH ID: 2019-2851 Updated Date: Department: Bilingual Call Center Representative Type: Schedule: Multiple Schedules Available Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BILINGUAL CALL CENTER PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Contact Center Representatives to support the sales process and improve customer experience. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Fluent Spanish and English is required. Portsmouth, NH 03801. Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO? Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our Bilingual Call Center Professional are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Call Center Professional Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130753
Hampton, NH ID: 2019-2839 Updated Date: Department: Customer Service Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130755
Nov 03, 2019
Hampton, NH ID: 2019-2839 Updated Date: Department: Customer Service Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130755
Hampton, NH ID: 2019-2836 Updated Date: Department: Telephone Sales Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base (CWE) + Bonus Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO HERE? Make sales, become a professional. Understand your customers, learn to overcome objections, providing logical solutions that grow accounts. Self-improvement is incredibly important here, every interaction is an opportunity to get better. Our Sales Representatives are responsible for the following tasks: Increase sales volume and customer satisfaction. Grow accounts with new sales methodology. Learn the client's products, services, and customers. Utilize account management software and tech. Solve problems and upsell when possible. Improve your ability with every interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Sales Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130757
Nov 03, 2019
Hampton, NH ID: 2019-2836 Updated Date: Department: Telephone Sales Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base (CWE) + Bonus Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO HERE? Make sales, become a professional. Understand your customers, learn to overcome objections, providing logical solutions that grow accounts. Self-improvement is incredibly important here, every interaction is an opportunity to get better. Our Sales Representatives are responsible for the following tasks: Increase sales volume and customer satisfaction. Grow accounts with new sales methodology. Learn the client's products, services, and customers. Utilize account management software and tech. Solve problems and upsell when possible. Improve your ability with every interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Sales Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130757
Hampton, NH ID: 2019-2842 Updated Date: Department: Blended Call Center Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130758
Nov 03, 2019
Hampton, NH ID: 2019-2842 Updated Date: Department: Blended Call Center Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI115130758
Riverhead Building Supply Corp.
East Hampton, NY 11937, USA
Location: US-NY-East Hampton Shift: Monday - Friday (occasional Saturday) hours tbd Emp. Status: Full Time - Regular FLSA: Exempt Union Status: Non Union Overview Assistant Store Manager - Mineola, NY Since 1948, Riverhead Building Supply has been the supplier of choice for quality-conscious builders, retail clients, architects & contractors throughout Long Island, the New York Metropolitan and New England areas. We are the employer of choice for customer-focused, team-oriented employees. Riverhead Building Supply is helping individuals in our community to build rewarding careers. Riverhead Building Supply is an Equal Opportunity Employer and makes reasonable accommodations to disabled applicants and employees. We offer a comprehensive compensation and benefits program. Responsibilities The successful candidate will assist in managing a retail store and warehouse engaged in selling specific, related or general lines of merchandise by performing the following duties personally or through subordinate supervisors: Daily adherence to operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of material. Engage with customers to ensure needs are met. Assist in managing health and safety, security, and emergency system capabilities and staff and customer awareness, according to company policy and relevant law. Plan and prepare daily work schedules as well as assign employees to specific duties. Supervise employees engaged in sales and warehouse work, taking of inventories, reconciling cash with receipts, keeping operating records, and preparing daily record of transactions for accounting. Including overseeing counter sales force. Inspects physical condition of warehouse, equipment and showroom. Prepares work orders for repairs and requisitions for replacement of equipment. Performs the work of subordinates, as needed. Locks and secures facility. Assists with related special projects, as needed. Must be proficient in all aspects of the A+. Order entry, order search, PO search, P&A, daily's, customer search. Qualifications Requirements: Previous experience in retail/wholesale building materials a plus Weekend availability a must Roofing, siding, or lumber experience preferred Proficient on the IBMi (A+) is a plus. Bachelor's degree (B.A.) from four-year college or university or three to six years related industry and management experience Exceptional customer service skills PM18 PI115044529
Nov 03, 2019
Location: US-NY-East Hampton Shift: Monday - Friday (occasional Saturday) hours tbd Emp. Status: Full Time - Regular FLSA: Exempt Union Status: Non Union Overview Assistant Store Manager - Mineola, NY Since 1948, Riverhead Building Supply has been the supplier of choice for quality-conscious builders, retail clients, architects & contractors throughout Long Island, the New York Metropolitan and New England areas. We are the employer of choice for customer-focused, team-oriented employees. Riverhead Building Supply is helping individuals in our community to build rewarding careers. Riverhead Building Supply is an Equal Opportunity Employer and makes reasonable accommodations to disabled applicants and employees. We offer a comprehensive compensation and benefits program. Responsibilities The successful candidate will assist in managing a retail store and warehouse engaged in selling specific, related or general lines of merchandise by performing the following duties personally or through subordinate supervisors: Daily adherence to operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of material. Engage with customers to ensure needs are met. Assist in managing health and safety, security, and emergency system capabilities and staff and customer awareness, according to company policy and relevant law. Plan and prepare daily work schedules as well as assign employees to specific duties. Supervise employees engaged in sales and warehouse work, taking of inventories, reconciling cash with receipts, keeping operating records, and preparing daily record of transactions for accounting. Including overseeing counter sales force. Inspects physical condition of warehouse, equipment and showroom. Prepares work orders for repairs and requisitions for replacement of equipment. Performs the work of subordinates, as needed. Locks and secures facility. Assists with related special projects, as needed. Must be proficient in all aspects of the A+. Order entry, order search, PO search, P&A, daily's, customer search. Qualifications Requirements: Previous experience in retail/wholesale building materials a plus Weekend availability a must Roofing, siding, or lumber experience preferred Proficient on the IBMi (A+) is a plus. Bachelor's degree (B.A.) from four-year college or university or three to six years related industry and management experience Exceptional customer service skills PM18 PI115044529
Sev1tech, Inc. Sev1tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, disability, or any other legally protected class. U.S. Citizenship is required for most positions. Department: ACC Langley AFB Location: Hampton, VA BRIEF DESCRIPTION: Providing mission cyber support for HQ Air Force Air Combat Control (HQ ACC) in analytical cyber security assessments and recommendations to include analysis and technical assessments. Clearance Level: Must possess an active Secret clearance; Top Secret clearance preferred Certification Requirement: IAT Level II: Security+ at minimum, CAP or CISSP Certification Desired : GSEC, SCNP, SSCP, CCNA Security or CEH Location : On-site at Langley AFB VA Mon- Fri Essential Duties & Responsibilities: The Cyber Analyst, Journeyman applies expertise and work experience executing cyber risk assessments to perform duties assigned by the Security Control Assessor (SCA) for Space or AF Enterprise systems. In this role, the Mid-Level Cyber Analyst will accomplish the following though are not limited to: Contributes to recommendations on processes and methodologies to assess cybersecurity risk on information technology within the SCAs appointed authorization boundary. Works with other Cyber Risk Analysts, SMEs, and SCA-Rs to ensure that all cybersecurity analysis and cybersecurity risk assessments are completed with time and quality standards established by Division leadership and Task Manager. Determine system vulnerabilities and residual risk based on analysis of technical artifacts, interviews, and evaluation of current system state. Evaluates effectiveness of proposed mitigations. Education and Experience: BS in Cybersecurity, Computer Science, Information Technology, Information Systems or equivalent required. Degrees may be substituted with additional 6 years of experience: 5+ years experience in cyber risk assessment of HQ AFSPC systems or experience with technologies utilized in AFNET or AFSPC systems Proficient in MS Word, Excel, PowerPoint, SharePoint, and Outlook Federal contracting experience required Be able to multi-task in a tight deadline mission critical environment Able to converse effectively both orally and in writing up and down the chains of command Why Sev1Tech? Sev1Tech LLC succeeds by vesting in people, processes and technology. A fast growing consulting, engineering, and IT technical services provider to the Federal Government and Commercial marketplace, Sev1Tech puts employees first with competitive salaries, multiple affordable health care options for employees and their families. With regional headquarters in Virginia and Colorado, Sev1Tech provides IT, engineering, and program management consulting services. We enable organizations to drive innovation in the public and private sectors, keep the economy moving forward and safeguard the country. Sev1Tech provides program management and acquisition support for the world's toughest challenges, build and optimize some of the nation's most advanced IT systems and help sustain critical infrastructure operations for global leaders. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. PI115031418
Nov 02, 2019
Sev1tech, Inc. Sev1tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, disability, or any other legally protected class. U.S. Citizenship is required for most positions. Department: ACC Langley AFB Location: Hampton, VA BRIEF DESCRIPTION: Providing mission cyber support for HQ Air Force Air Combat Control (HQ ACC) in analytical cyber security assessments and recommendations to include analysis and technical assessments. Clearance Level: Must possess an active Secret clearance; Top Secret clearance preferred Certification Requirement: IAT Level II: Security+ at minimum, CAP or CISSP Certification Desired : GSEC, SCNP, SSCP, CCNA Security or CEH Location : On-site at Langley AFB VA Mon- Fri Essential Duties & Responsibilities: The Cyber Analyst, Journeyman applies expertise and work experience executing cyber risk assessments to perform duties assigned by the Security Control Assessor (SCA) for Space or AF Enterprise systems. In this role, the Mid-Level Cyber Analyst will accomplish the following though are not limited to: Contributes to recommendations on processes and methodologies to assess cybersecurity risk on information technology within the SCAs appointed authorization boundary. Works with other Cyber Risk Analysts, SMEs, and SCA-Rs to ensure that all cybersecurity analysis and cybersecurity risk assessments are completed with time and quality standards established by Division leadership and Task Manager. Determine system vulnerabilities and residual risk based on analysis of technical artifacts, interviews, and evaluation of current system state. Evaluates effectiveness of proposed mitigations. Education and Experience: BS in Cybersecurity, Computer Science, Information Technology, Information Systems or equivalent required. Degrees may be substituted with additional 6 years of experience: 5+ years experience in cyber risk assessment of HQ AFSPC systems or experience with technologies utilized in AFNET or AFSPC systems Proficient in MS Word, Excel, PowerPoint, SharePoint, and Outlook Federal contracting experience required Be able to multi-task in a tight deadline mission critical environment Able to converse effectively both orally and in writing up and down the chains of command Why Sev1Tech? Sev1Tech LLC succeeds by vesting in people, processes and technology. A fast growing consulting, engineering, and IT technical services provider to the Federal Government and Commercial marketplace, Sev1Tech puts employees first with competitive salaries, multiple affordable health care options for employees and their families. With regional headquarters in Virginia and Colorado, Sev1Tech provides IT, engineering, and program management consulting services. We enable organizations to drive innovation in the public and private sectors, keep the economy moving forward and safeguard the country. Sev1Tech provides program management and acquisition support for the world's toughest challenges, build and optimize some of the nation's most advanced IT systems and help sustain critical infrastructure operations for global leaders. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. PI115031418
Sev1tech, Inc. Sev1tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, disability, or any other legally protected class. U.S. Citizenship is required for most positions. Department: ACC Langley AFB Location: Hampton, VA BRIEF DESCRIPTION: The Senior Network Engineer applies expertise and work experience using network technologies to perform network engineering security assessments on AF Enterprise information technology. Providing mission cyber support for HQ Air Force Air Combat Control (HQ ACC) in analytical cyber security assessments and recommendations to include analysis and technical assessments. Clearance Level: Must possess an active Top Secret clearance Certification Requirement: CCNP at minimum; CCIE preferred Location : On-site at Langley AFB VA Mon- Fri Essential Duties & Responsibilities: The Senior Network Engineer analyzes network topologies, hardware lists, software lists, and network configuration files to provides recommendations to Cyber Risk Analysts, SMEs, and SCA-Rs that are used in independent analysis or incorporated into cybersecurity risk assessments: Determine network insecurities and attack surface based on analysis of network topologies and configuration files. Evaluate effectiveness of proposed mitigations. Recommend engineering changes to mitigate cyber risk. Contributes to recommendations on network processes and methodologies to assess cybersecurity risk on information technology within the SCAs appointed authorization boundary. Works with other Cyber Risk Analysts, SMEs, and SCA-Rs to ensure that all network related cybersecurity analysis and cybersecurity risk assessments are completed with time and quality standards established by Division leadership and Task Manager. Determine system vulnerabilities and residual risk based on analysis of technical artifacts, interviews, and evaluation of current system state. Evaluates effectiveness of proposed mitigations. Education and Experience: BS in Cybersecurity, Computer Science, Information Technology, Information Systems or equivalent required. Degrees may be substituted with additional 6 years of experience: 5+ years of experience in cyber risk assessment of HQ ACC systems or experience with networking technologies utilized in AFNET or ACC systems Network technologies include, but not limited to, routers, switches, firewalls, cross-domain solutions, and virtualized network devices Proficient in MS Word, Excel, PowerPoint, SharePoint, and Outlook Federal contracting experience required Be able to multi-task in a tight deadline mission critical environment Able to converse effectively both orally and in writing up and down the chains of command Why Sev1Tech? Sev1Tech LLC, a fast growing consulting, engineering, and IT technical services provider to the Federal Government and Commercial marketplace, puts employees first with competitive salaries and benefits. With regional headquarters in Virginia and Colorado, Sev1Tech provides IT, engineering, and program management consulting services. We enable organizations to drive innovation in the public and private sectors, keep the economy moving forward and safeguard the country. Sev1Tech provides program management and acquisition support for the world's toughest challenges, build and optimize some of the nation's most advanced IT systems and help sustain critical infrastructure operations for global leaders. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected cla PI114683444
Oct 20, 2019
Sev1tech, Inc. Sev1tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, disability, or any other legally protected class. U.S. Citizenship is required for most positions. Department: ACC Langley AFB Location: Hampton, VA BRIEF DESCRIPTION: The Senior Network Engineer applies expertise and work experience using network technologies to perform network engineering security assessments on AF Enterprise information technology. Providing mission cyber support for HQ Air Force Air Combat Control (HQ ACC) in analytical cyber security assessments and recommendations to include analysis and technical assessments. Clearance Level: Must possess an active Top Secret clearance Certification Requirement: CCNP at minimum; CCIE preferred Location : On-site at Langley AFB VA Mon- Fri Essential Duties & Responsibilities: The Senior Network Engineer analyzes network topologies, hardware lists, software lists, and network configuration files to provides recommendations to Cyber Risk Analysts, SMEs, and SCA-Rs that are used in independent analysis or incorporated into cybersecurity risk assessments: Determine network insecurities and attack surface based on analysis of network topologies and configuration files. Evaluate effectiveness of proposed mitigations. Recommend engineering changes to mitigate cyber risk. Contributes to recommendations on network processes and methodologies to assess cybersecurity risk on information technology within the SCAs appointed authorization boundary. Works with other Cyber Risk Analysts, SMEs, and SCA-Rs to ensure that all network related cybersecurity analysis and cybersecurity risk assessments are completed with time and quality standards established by Division leadership and Task Manager. Determine system vulnerabilities and residual risk based on analysis of technical artifacts, interviews, and evaluation of current system state. Evaluates effectiveness of proposed mitigations. Education and Experience: BS in Cybersecurity, Computer Science, Information Technology, Information Systems or equivalent required. Degrees may be substituted with additional 6 years of experience: 5+ years of experience in cyber risk assessment of HQ ACC systems or experience with networking technologies utilized in AFNET or ACC systems Network technologies include, but not limited to, routers, switches, firewalls, cross-domain solutions, and virtualized network devices Proficient in MS Word, Excel, PowerPoint, SharePoint, and Outlook Federal contracting experience required Be able to multi-task in a tight deadline mission critical environment Able to converse effectively both orally and in writing up and down the chains of command Why Sev1Tech? Sev1Tech LLC, a fast growing consulting, engineering, and IT technical services provider to the Federal Government and Commercial marketplace, puts employees first with competitive salaries and benefits. With regional headquarters in Virginia and Colorado, Sev1Tech provides IT, engineering, and program management consulting services. We enable organizations to drive innovation in the public and private sectors, keep the economy moving forward and safeguard the country. Sev1Tech provides program management and acquisition support for the world's toughest challenges, build and optimize some of the nation's most advanced IT systems and help sustain critical infrastructure operations for global leaders. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions. Sev1Tech is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected cla PI114683444