18 jobs found in exeter

Carousel Industries, Inc Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. ID 2019-2678 Job Location US-Atlanta # of Openings 1 Posted Date 2019-10-18 Company Overview Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors-like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example-Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,300 employees based in 27 offices-with three Network Operating Centers nationwide. We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the "go to person" or the "subject matter expert" in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they'll tell you it's the brilliant people with whom they collaborate and the opportunities for personal and professional growth. In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it's assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn. Responsibilities The Cisco Solutions Engineer (SE) - is a technical/sales role that requires deep knowledge of premise based and Hosted/Cloud based solutions that encompass: Infrastructure, Security, with knowledge of switching/routing, wireless/Mobility/BYOD, virtualization & storage, power & infrastructure solutions especially as it relates to real time traffic is essential (QoS, failover mechanisms, Data network impacts etc).Familiarity with Unified Communications/Collaboration Solutions, VoIP, SIP, and Contact Center. The Cisco Solutions Engineer (SE) - is a front line technical resource, responsibilities include: Work with Sales Team to uncover/identify/qualify customer needs/ objectives; Develop strategies and solutions that can be satisfied by Carousel Solutions portfolio Responsibilities include technical discovery, design, solution positioning, deliverables (Solution Design/Scope of Work, Bill of Materials/Pricing, Visio Solution Diagrams), presentations (design, technology, competitive analysis, and industry). The SE is responsible for overall solution integrity Develop solution documentation for hand-off to Carousel implementation teams. Lead technical sessions with clients to discover requirements and develop solutions; translate complex business requirements into solutions that address the identified business issues. Conduct formal and informal presentations of solutions from a both a business benefit and technical perspective. Be a team player and eager to learn the solutions/ technologies from other team members through informal, formal, and self-paced training. Perform on-site and remote product demonstrations / deliver product updates/roadmap presentations Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications. Travel is a requirement and will vary depending on the regional requirements. Qualifications 5 to 7 year experience as a sales/system engineer designing networking, Infrastructure and security solutions for enterprise customers. Candidate will have a fundamental understanding of capex vs opex procurement strategy and Cloud topology/concepts. CCDP or equivalent certification Excellent Executive and Operations level written and verbal communication and presentation skills. Communicate and present Customer Benefits/ROI, Solution Architecture Communicate our solution advantage/benefits vs. competitor solutions Strong tech skills/background to develop solutions and communicate with IT staff but also elevate conversation to C level (communicate technical concepts in non-technical terms and business value) Working knowledge of Carrier (PSTN ,WAN, SIP) solutions Knowledge of current IT challenges/initiatives and business drivers (EG Cloud, Mobility, Unified Communications, Visual Communications, Data Center, Virtualization, Data Networking, Carrier, BYOD, Applications) Demonstrated self-starter, with the ability to work independently and within a collaborative, virtual team environment. Strong creativity, problem solving and technical skills and continual learning. Good organizational and time management skills with strong attention to detail. Proficiency in Microsoft Word, Excel, PowerPoint, and Visio Maintain technical certifications as required PI114683221

Carousel Industries, Inc Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. ID 2019-2716 Job Location US-RI-Exeter # of Openings 1 Posted Date 2019-10-15 Company Overview Blending customer advisory, customer support, and customer experience, Carousel's supercharged Customer Success Obsessed mission goes beyond any one IT function. Rather, it's a mindset, a mantra, and a company-wide drive to bring extreme technology value to Carousel customers-so they can bring value to theirs. With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions, Carousel can design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures customers achieve agility and use technologies in the way most effective for their business. A legion of 1,300, the Carousel team has been committed to the art of customer success for its more than 6,000 highly satisfied customers since 1992. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally-with three Network Operations Centers. To learn more, visit CarouselIndustries.com . Responsibilities The Sr. Business Intelligence Analystis responsible for leveraging large quantities data to assist executives, business partners, and operations teamstomake data-driven decisions. This position will focus largely on sales operations datadefining data relationships (inclusive of off-system spreadsheets), data mining and data modeling which will be the basis for actionable intelligence dashboards and reports.The Sr.Business Intelligence Analystwill utilize their experience to explore data, applying statistical techniques, and designing salesdashboards and reports that provide valueto the company and its operational leaders. This role will collaborate withall Business Systems Teamsand business subject matter experts to deploy a robustreporting universe that is streamlined and transparent.The Sr.Business Intelligence Analystwill report to theDirector, Business Process and Continuous Improvementand join a highly agile cross-functional team that leads some of the most critical projectsfor the BSO department and Carousel Industries as an organization. Essential Duties and Responsibilities: Commitment to the Sales Organization to develop and deliver analytical reports that support and enable actionable intelligence to achieve strategic and operational goals. Provide descriptive data analysis, and creative problem-solving using SQL programming language Lead projects regarding data exploration, relationship management and data-driven story telling Ability to create practical, actionable plans that are coherent and understood by stakeholders Partner with Business Systems teams, business leaders, and functional groups to provide actionable intelligence regarding operational effectiveness and revenue growth Gather, manipulate, and explore large datasets to test hypotheses and extract useful insights Create and manage reporting, data narratives, and analytics deliverables for the CI Governance board and committee Build innovative data models, reports and dashboards Troubleshoot data conflicts and inconsistencies through data mining and collaboration with the business teams Evaluate and develop data monitoring reports to provide further insight into process and change management Develop roadmaps with proposed solutions from an end-to-end perspective Partner with clients to promote evidence-based decision-making and devise action plans that influence behavior changes Investigate and create trend analysis models to promote operational effectiveness Qualifications B.S. in a quantitative field required Prior experience and expertise with Salesforce strongly desired. Experience in financial and/or sales driven data modeling is a plus. Minimum of 3 years related experience. Demonstrated advanced analytical, troubleshooting, and problem-solving skills. Attention to detail and ability to deliver and support a quality service experience. Demonstrated experience with industry report writers such as Einstein Analytics, Business Objects, Power BI, SSRS, Tableau or other BI reporting solutions. Prior experience with ITSM and ERP reporting preferred. Experience with writing/updating (SQL) queries. Strong problem-solving skills. Superior verbal and written communication skills. Ability to organize and prioritize concurrent projects. Ability to work independently and collaboratively. Create, maintain, and optimize reports, including SQL statements, views, functions, and stored procedures. Effectively gather requirements and design new reports, troubleshoot, research, and correction of reports and database objects requiring review. Accurately estimate effort for requested custom reports. Physical/Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: While performing the duties of this job, the employee is required to: Have manual dexterity to operate computer keyboard and standard office equipment; Ability to lift/move objects up to ten pounds; Remain seated for long periods of time; Talk or hear; Strong interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with others; Must be able to travel (20%) via automobile, occasional air, and other means of travel; Incumbent must be self-motivated, ability to prioritize work, and meet deadlines in an environment, that is often stressful and fast-paced. PI114586192

Waterman Valve, LLC McWane is an equal opportunity employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law. If you would like more information on your EEO rights under the law please click here. Administrative Assistant/Receptionist US-CA-Exeter Job ID: 2019-3231 Type: Regular Full-Time # of Openings: 1 Category: Administrative Waterman Valve Overview Waterman is a recognized leader in water control products for water treatment, wastewater, high-volume agricultural and rural surface water delivery, hydro-power, and flood control management. We are a leading provider of water control gates, valves, automated controls and accessories to these markets and key customers such as government agencies (water districts, utilities, flood control districts) and agricultural water users (growers, cooperatives). Waterman has one of the industry’s largest manufacturing operations where we fabricate, machine, and test our water control products. Led by managers trained in the latest quality systems, we carefully monitor all of our processes to ensure quality at each step of design and construction. As we continue to grow, we are looking for an organized, reliable Receptionist to provide general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, requisition of supplies as well as additional clerical duties. Phone use is heavy with multiple lines. We need someone who is flexible to working in different department with Administrative and Financial tasks and duties. You must have excellent written communication and computer skills, and be able to effectively maintain business correspondence in addition to working with several database and information systems. Multitasking is vital. Waterman Valve is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Responsibilities Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable. Greets and directs visitors to the company. Takes and retrieves messages for various personnel. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. Assists in the ordering, receiving, stocking and distribution of office supplies. Providing support to the Accounting Department. Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc. Handling communications with clients and vendors via phone, email, and in-person. Processing transactions, issuing checks, and updating ledgers, budgets, etc. Preparing financial reports. Assisting with audits, fact checks, and resolving discrepancies. Qualifications Minimum Required: High School Diploma Preferred: AA PI114594013

Description: Crew Members play a vital role in delivering great guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean environment. They work as part of a team to meet our Guests needs and give them a reason to come back. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member for a Dunkin is a great career choice. Our team is committed to making our guests day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! franchisee Responsibilities Include: Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction meeting our high level of service. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security Comply with all restaurant, Brand, and franchisee policies. Benefits Include: Competitive Weekly Pay Paid Time Off Crew Member Meals During Shift Medical Insurance with Company contribution (Full Time Crew Members) AFLAC Accident, Short Term Disability, & Life Insurance Available. .Requirements: Must be able to fluently speak/read English Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Guest Focus anticipate and understand guests needs and exceed their expectations. You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the . If hired, they will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. franchisee PI114523676

Description: Crew Members play a vital role in delivering great guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean environment. They work as part of a team to meet our Guests needs and give them a reason to come back. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member for a Dunkin is a great career choice. Our team is committed to making our guests day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise! franchisee Responsibilities Include: Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction meeting our high level of service. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security Comply with all restaurant, Brand, and franchisee policies. Benefits Include: Competitive Weekly Pay Paid Time Off Crew Member Meals During Shift Medical Insurance with Company contribution (Full Time Crew Members) AFLAC Accident, Short Term Disability, & Life Insurance Available. .Requirements: Must be able to fluently speak/read English Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Guest Focus anticipate and understand guests needs and exceed their expectations. You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the . If hired, they will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. franchisee PI114523677

Thank you for your interest in joining our team!! 369 Management Dunkin' Donuts is an independently owned franchise of Dunkin' Donuts. We own 14 stores in New Hampshire and Maine, and we are always looking for great people to join our team. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Crew Member for 369 Management Dunkin is a great career choice. Our team is committed to making our guests day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone our team, from our franchisees to our managers to our crew members, work together and takes pride in doing a good job. At our stores, our team members are the fuel that helps our communities run. Working for us is an opportunity for you to achieve success and career goals. Every single member of our management team started as a regular crew member and worked their way up. We are committed to making you feel important and part of a team. You will have the chance to work in a fun environment, making a competitive wage, while learning and developing skills to fuel your future. We want to help you be at your best, so we create flexible work schedules to meet your needs. Whether you are a full-time student, a working parent, or just looking to make some extra cash, we'll work with you because we value the skills every crew member brings to our store. From crew member to shift leader to assistant manager to manager, you have the opportunity to develop and grow. The possibilities for your continued learning and career advancement are endless. So start an exciting new career today and fill out your application. Don't wait, excel with Dunkin' and help keep America running! Responsibilities Include: Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time. Operations Excellence for Guest Satisfaction meeting our high level of service. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Comply with all restaurant, Brand, and franchisee policies. Benefits Include: Competitive Weekly Pay - Starting @ $12/Hour Paid Time Off Crew Member Meals During Shift Medical Insurance with Company contribution (Full Time Crew Members) AFLAC Accident, Short Term Disability, & Life Insurance Available.

Waterman Valve, LLC McWane is an equal opportunity employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law. If you would like more information on your EEO rights under the law please click here. CNC Machine Operator US-CA-Exeter Job ID: 2019-3221 Type: Regular Full-Time # of Openings: 1 Category: Manufacturing Waterman Valve Overview Waterman is a recognized leader in water control products for water treatment, wastewater, high-volume agricultural and rural surface water delivery, hydro-power, and flood control management. We are a leading provider of water control gates, valves, automated controls and accessories to these markets and key customers such as government agencies (water districts, utilities, flood control districts) and agricultural water users (growers, cooperatives). Waterman has one of the industry’s largest manufacturing operations where we fabricate, machine, and test our water control products. Led by managers trained in the latest quality systems, we carefully monitor all of our processes to ensure quality at each step of design and construction. As we continue to grow, we are looking for an organized, reliable CNC Machine Operator to produce machined parts by setting up and operating a computer numerical control (CNC) machine; maintaining quality and safety standards; keeping records; maintaining equipment and supplies. You must have excellent written communication and computer skills, and be able to effectively maintain business correspondence in addition to working with several database and information systems. Multitasking is vital. Waterman Valve is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Responsibilities Plans machining by studying work orders, blueprints, engineering plans, materials, specifications, orthographic drawings, reference planes, locations of surfaces, and machining parameters; interpreting geometric dimensions and tolerances (GD&T). Plans stock inventory by checking stock to determine amount available; anticipating needed stock; placing and expediting orders for stock; verifying receipt of stock. Programs mills and lathes by entering instructions, including zero and reference points; setting tool registers, offsets, compensation, and conditional switches; calculating requirements, including basic math, geometry, and trigonometry; proving part programs. Sets-up mills and lathes by installing and adjusting three- and four-jaw chucks, tools, attachments, collets, bushings, cams, gears, stops, and stock pushers; indicating vices; tramming heads. Loads feed mechanism by lifting stock into position. Verifies settings by measuring positions, first-run part, and sample workpieces; adhering to international standards. Maintains specifications by observing drilling, grooving, and cutting, including turning, facing, knurling and thread chasing operations; taking measurements; detecting malfunctions; troubleshooting processes; adjusting and reprogramming controls; sharpening and replacing worn tools; adhering to quality assurance procedures and processes. Maintains safe operations by adhering to safety procedures and regulations. Maintains equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs. Maintains continuity among work shifts by documenting and communicating actions, irregularities, and continuing needs. Documents actions by completing production and quality logs. Updates job knowledge by participating in educational opportunities; reading technical publications. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Qualifications CNC Operator Machinist Skills and Qualifications: Conceptual Skills, Process Improvement, Verbal Communication, Functional and Technical Skills, Controls and Instrumentation, Supply Management, Tooling, Coordination, Inventory Control, Attention to Detail, Judgment Qualifications: Associate s Degree/Certification in related field desired, but not required. A minimum of 2 years of experience in CNC Machining. Able to select proper tooling and machining resources for accurate manufacturing of parts. Able to read instrumentation and gauges for measurement purposes. Blueprint parts reading capabilities. Basic mathematical skills. Ability to follow written and verbal instructions. Able to work well under own initiative and in a team environment. Able to follow workplace protocol to ensure a healthy, safe, and organized environment. Physical Demands: Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped spaces. Physical effort that may include the lifting of supplies and materials that weigh up to 40 pounds. PI114412659

Waterman Valve, LLC McWane is an equal opportunity employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law. If you would like more information on your EEO rights under the law please click here. Fabrication Welder US-CA-Exeter Job ID: 2019-3219 Type: Regular Full-Time # of Openings: 1 Category: Manufacturing Waterman Valve Overview Waterman is a recognized leader in water control products for water treatment, wastewater, high-volume agricultural and rural surface water delivery, hydro-power, and flood control management. We are a leading provider of water control gates, valves, automated controls and accessories to these markets and key customers such as government agencies (water districts, utilities, flood control districts) and agricultural water users (growers, cooperatives). Waterman has one of the industry’s largest manufacturing operations where we fabricate, machine, and test our water control products. Led by managers trained in the latest quality systems, we carefully monitor all of our processes to ensure quality at each step of design and construction. Our manufacturing plant is seeking a fabrication welder to serve as an integral member of a growing team. Waterman Valve is and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. Waterman Valve will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, gender identity or expression, and genetic information or any other category protected by federal, state or local law. Responsibilities Welds together metal components such as pieces and parts to build gates, valves, and other water components and parts using electric arc-welding equipment. Aluminum Welding experience required. Obtains specified electrode and inserts electrode into portable holder or threads consumable electrode wire through portable welding gun. Connects cables from welding unit to obtain amperage, voltage, slope, and pulse, as specified by Welding Engineer or Welding Technician. Strikes (forms) arc which generates heat to melt and deposit metal from electrode to work piece and join edges of work piece. Manually guides electrode or gun along weld line, maintaining length of arc and speed of movement to form specified depth of fusion and bead, as judged from color of metal, sound of weld, and size of molten puddle. Welds in flat, horizontal, vertical, or overhead positions. Examines weld for bead size and other specifications. Applies filler rod manually to supply weld metal. Cleans or degreases weld joint or work piece. Repairs broken or cracked parts and fills holes. Prepares broken parts for welding by grooving or scaring surfaces. Chips off excess weld, slag, and spatter. Reheats work piece with hand torch or heating furnace. Positions and clamps work pieces together or assemble them in jig or fixture. Tacks assemblies together. Qualifications COMPETENCY Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control. Judgment - Supports and explains reasoning for decisions; Includes appropriate people in decision-making process. Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Planning/Organizing - Uses time efficiently. Professionalism - Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments. Quality - Looks for ways to improve and promote quality; Monitors own work to ensure quality. Quantity - Completes work in timely manner; Works quickly. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction. Initiative - Seeks increased responsibilities; Asks for and offers help when needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience High school diploma or general education degree (GED); or one years related experience and/or training; or equivalent combination of education and experience. Certification, Licenses, Registrations Forklift Certification, past or present Skills/Abilities Working knowledge of standard machine shop equipment and process. Working knowledge of arc welding equipment Language Ability Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematics Ability Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed of uninvolved instructions and to deal with problems involving a few variables. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT T he work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles; extreme cold; extreme heat and vibration. The noise level in the work environment is usually moderate to loud. PI114412689

Carousel Industries, Inc Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. ID 2019-2675 Job Location US-RI-Exeter # of Openings 1 Posted Date 2019-10-07 Company Overview Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors-like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example-Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices-with three Network Operating Centers nationwide. We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the "go to person" or the "subject matter expert" in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they'll tell you it's the brilliant people with whom they collaborate and the opportunities for personal and professional growth. In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it's assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn. Responsibilities The Support Technician works with the Associate Engineers in the Network Operation Center to achieve key organizational goals related to the position and company direction. He or she assists mentor engineers as first respondent to clients' phone and email requests, as well as the Network Management System Alert response. Assists NOC engineer with answering support calls from clients and internal resources Responds to internal and external client email requests React to and correlates alerts received from Network Monitoring System Generates cases within incident management system originating from telephone support calls, internal and external client email requests, and Network Monitoring System alerts Drives vendor and circuit-related issues Observes the total case management process as cases are driven to resolution and closed Assists engineers to make call updates to customers to provide case status based on defined Service Level Agreements Suggests improvements to process and work flow in the support center Participates in the examination and reporting of customer call history where needed Identifies problems related to chronic cases and works to resolve the root cause Incorporates education goals into daily projects for successful completion of fellowship Works with clients and vendors to process RMA requests Qualifications Education : High School/GED and a minimum two years of college preferred Years of Experience : 1-2 Technical Skills : Aptitude and attitude to learn the inner workings of Atrion's Managed Services department Handles customer questions, complaints, and escalations with professionalism. Some experience in call center support preferred. Proficient computer skills including Microsoft Word, Excel, PowerPoint and Outlook. Business Skills: Effectively presents information and responds to questions from groups of managers, clients, customers, and the general public. Capable of interpreting an extensive variety of technical instructions and deal with several abstract and concrete variables. Ability to deal with multiple tasks by assigning priorities and evaluating risks and time constraints for each. Organized and skilled at troubleshooting common technical problems. PI114375965

Carousel Industries, Inc Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. ID 2019-2677 Job Location US-RI-Exeter # of Openings 1 Posted Date 2019-10-07 Company Overview Employee Value Proposition Carousel Industries is one of the fastest growing companies in New England, recognized three years running as one of the Top 10 "Best Places to Work" organization, winner of the prestigious Business Excellence award and an Inc. 5000 company coming off of a record breaking year with a goal to double in size in the next two years. We are a leader in the collaboration space and are positioned for dramatic growth. As a Cisco Gold and Master Managed Services Partner, we are now seeking to add a senior engineer, certified as a CCNP Collab, to our growing Unified Communications and Collaboration staff. Why Work for Carousel Industries? Carousel Industries is one of the fastest growing companies in New England, recognized as a"Best Places to Work" in Rhode Island for consecutive years, winner of the prestigious Business Excellence award and an Inc. 5000 company coming off of a record breaking year with a goal to double in size in the next two years. We are one of the most respected and trusted information technology advisors in the northeast, providing Data Center Infrastructure products, Enterprise Software and Consulting, and Cloud & Managed services to midmarket and enterprise customers since 1983. With over 25 years in business Carousel is no startup company, but we have a very entrepreneurial spirit and culture. Our employees consider themselves part of a family and truly have an impact on the success of our company and as such are dedicated and committed to providing the ultimate client experience. Our corporate Mission is to "Improve the Lives of Others" that goes for our employees as well as our clients. Responsibilities The Cisco Unified Communications (UC) Consultant Engineer is responsible for resolving client network/unified communications incidents. This includes Cisco Unified Communications Managers, Cisco Unity Connection, Cisco Unified Contact Center Express, and Jabber Client, softphone support, as well as Microsoft Skype for Business. In this role you will resolve technical support issues through troubleshooting techniques, escalation management, and problem-solving. The UC Consultant Engineer ensures all matters reach full-circle resolution by thoroughly tracking the life cycle of an issue while maintaining strong lines of open communication with our clients. You must possess strong customer facing skills and be able to manage complex customer escalations with ease by quickly building trust and rapport with customers. Our work environment is fast paced so flexibility and adaptability are key qualities. Consultant Engineers are leaders within our Managed Services department, and their experience is drawn upon for mentoring, training, and providing guidance on policy.Consultant Engineers may be assigned as a Lead Support Engineer for individual clients and will be part of an on-call rotation backing up our 24x7 services department. Troubleshoot and resolve incidents related to Cisco Unified Communications systems Act as an escalation point for incident/problem resolution Recognizes and appropriately escalates issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/groups affected. Change Management approval subject matter expert Performs in depth analysis of system performance data Recommends proactive improvements for operating health. Provides input & assistance during Major Incident resolution Contributing to, and providing leadership for, Carousel's UC Practice meetings and initiatives While supporting many clients, Senior Engineers may be assigned as the Lead Support Engineer (LSE) for one or more clients After Hours work and occasional travel (primarily, but not only, in New England) are requirements Further discussion around responsibilities will be discussed with interviewed candidates Qualifications At Carousel we pride ourselves on the caliber of our people and finding the best person for the role is a daunting undertaking because of our high standards. Working with the industry's best and brightest your growth will be limited only by your desire and aptitude to learn. We pride ourselves on providing our employees with what we like to call "Career Equity" a combination of experience and learning that will advance your career value well beyond that of the years you work here. We are looking for someone who will demonstrate excellence in most or all of the following competencies: Technical Skills As a Unified Communications Consultant Engineer in our managed services department, you will need to bring a balance of expertise and customer facing skills making you the ultimate consultant to have in an emergency with your knowledge of Cisco UC applications, including: A comprehensive understanding of trunking, routing, survivability, and other Voice over IP concepts Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Contact Center Express Administration/configuration experience Scripting experience Cisco CUBE routers Workflow Optimization / Quality Manager Working knowledge of Cisco IOS as it pertains to Cisco routing and switching products - CCNA level understanding or better Familiarity with Microsoft Active Directory, Exchange, and Skype for Business Integration experience with third party systems Sonus, Audiocodes SBC experience is a plus 6-8 years customer facing experience with the previously mentioned technologies CCNA, CCNP, CCNP-Voice preferred. Core Values Carousel Employees are expected to maintain standards of behavior that are consistent with Carousel's core values of Integrity, Excellence, Teamwork, Client-Focus and People. These values remain consistent with our mission to "Positively Impact the Lives of Others" and our philosophy to strive to provide the Ultimate Client Experience. Educational Background Carousel is constantly looking for individuals who are focused on continuous learning and who are consistently striving to expand their skill-set both professionally and personally. As technology experts we expect qualified applicants to have a relevant higher education degree and or equivalent certification and experience, but most importantly the ability to demonstrate a history of personal and professional growth. Carousel is an affirmative action equal opportunity employer PI114375984

Exeter, NH ID: 2019-2851 Updated Date: Department: Bilingual Call Center Representative Type: Schedule: Multiple Schedules Available Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BILINGUAL CALL CENTER PROFESSIONAL Start a career and grow with our growing team! We need Bilingual Contact Center Representatives to support the sales process and improve customer experience. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. Fluent Spanish and English is required. Portsmouth, NH 03801. Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. POSITION RESPONSIBILITIES WHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO? Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent. Our Bilingual Call Center Professional are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Bilingual Call Center Professional Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and acquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI114222624

Exeter, NH ID: 2019-2839 Updated Date: Department: Customer Service Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE Careers start here! Join our team as a Customer Service Representative. Take inbound calls from customers to resolve customer issues and inquiries. Some positions require customer service selling as well as answering questions. We'll teach you the customer service skill sets you'll need improve customer satisfaction. Every team member earns a weekly base wage with an attendance and performance bonus. Full-Time or Part-Time, Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO HERE? We improve the customer's experience, providing exceptional solutions to simple requests. Apply the latest customer service techniques and learn our account management systems. You may manage a few accounts, but your main responsibility is self-improvement so you can grow with our team! Our Customer Service Representatives are responsible for the following tasks: Assist customer with their service inquiries Learn the common requests and solutions Improve the customer's experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Increase your skills with every interaction In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Customer Service Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI114222625

Exeter, NH ID: 2019-2836 Updated Date: Department: Telephone Sales Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base (CWE) + Bonus Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW SALES REPRESENTATIVE We're growing again, so should you! As a Sales Representative, you will have the opportunity to make more than our average agent. These projects are inbound and outbound working between 3 to 10 customer group. You'll learn the latest sales verbiage and techniques as you improve your skills with every interaction. Customer service is also a big part of our mission but your role will be focused on selling. Must be willing to work hard, have excellent communication, and be highly reliable. Full-Time or Part-Time, Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT DOES A SALES REPRESENTATIVE DO HERE? Make sales, become a professional. Understand your customers, learn to overcome objections, providing logical solutions that grow accounts. Self-improvement is incredibly important here, every interaction is an opportunity to get better. Our Sales Representatives are responsible for the following tasks: Increase sales volume and customer satisfaction. Grow accounts with new sales methodology. Learn the client's products, services, and customers. Utilize account management software and tech. Solve problems and upsell when possible. Improve your ability with every interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Sales Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn contact center applications Positive can-do attitude Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page. OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI114222628

Exeter, NH ID: 2019-2842 Updated Date: Department: Blended Call Center Representative Type: Schedule: Day, Evening & Weekend Shifts | M-F, S Wage Description: Base Hourly (CWE) Bonus: Education: High School Diploma/GED Min. Years Experience: 0 POSITION OVERVIEW BLENDED CALL CENTER REPRESENTATIVE Start a career with our growing team! We need Blended Call Center Representatives to help improve the customers' experience and create sales opportunities when possible. Swivel between inbound and outbound projects daily, supporting customers through the sales process and learning customer service/selling methodology. Full-Time or Part-Time. Inbound and Outbound. Base + Bonuses. SCHEDULE NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly. Available Full-Time & Part-Time Shifts: Day Evening Weekend POSITION RESPONSIBILITIES WHAT IS A BLENDED CALL CENTER PROFESSIONAL? As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the worlds most recognized brands. Our Blended Call Center Representatives are responsible for the following tasks: Support customers, handle requests, provide solutions Thoroughly learn clients products and services Maintain existing relationships with professionalism Utilize new systems for accurate account management Escalate customer dissatisfaction when necessary Resolve issues empathetically within the first interaction. In addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. CANDIDATE QUALIFICATIONS WONDER IF YOU HAVE WHAT IT TAKES? We provide all new employees with paid, world-class training. Qualified candidates must be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required. Other Blended Call Center Representative Qualifications Include: High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast-paced environment Highly reliable Minimum 18 years of age Experienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Paid Time-Off Daily, Weekly, and Quarterly Recognition Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Modern Work Environment Casual Dress Code And More... All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. ABOUT US ONBRAND24 OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets. Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients. Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client's brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K. To learn more, visit our careers page OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. ABOUT MCI MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. PI114222630

Carousel Industries, Inc Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. ID 2019-2698 Job Location US-RI-Exeter # of Openings 1 Posted Date 2019-10-02 Company Overview Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors-like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example-Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices-with three Network Operating Centers nationwide. We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the "go to person" or the "subject matter expert" in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they'll tell you it's the brilliant people with whom they collaborate and the opportunities for personal and professional growth. In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it's assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn. Responsibilities Position Summary: Provides administrative support for Cloud hosted clients. This role performs variety of routine accounting and billing activities in accordance with established internal controls and procedures for specific customer relationships or types of billing transactions. Essential Duties and Responsibilities: Provide administrative support to Cloud hosted clients. Review customer quotes; prepare invoices through collecting and utilizing information from customer quotes, purchase orders, service orders, and through communication with Sales, Customer Service, and Service Team Personnel. Assign and verify inventory related to specific customer orders and vendor invoices. Approve subcontractor and vendor invoices. Periodically work on assignments that may be moderately complex in nature and that require good judgment, analytical skills, and initiative to solve. Ability to prioritize and manage multiple tasks. Review and process third party invoices. Perform various accounting tasks as needed. Perform other duties as assigned. Qualifications Qualifications: High school diploma or equivalent required. Bachelors' degree in Accounting preferred or equivalent combination of education and experience. Prior experience with Billing, Invoicing, Accounts Receivable, Accounts Payable, or Purchasing preferred. Ability to work both independently and with other personnel within the department and company. Strong computer skills, including prior experience with Microsoft Office Suite (Word, Excel, Outlook, etc.). Knowledge of billing procedures. Strong attention to detail. Excellent organizational and time management skills. Possess strong communication (verbal and written) skills. Ability to work in a fast-paced environment PI114264885

Carousel Industries, Inc Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. ID 2019-2706 Job Location US-Virtual Office (US Based) # of Openings 1 Posted Date 2019-09-30 Company Overview Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors-like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example-Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,300 employees based in 27 offices-with three Network Operating Centers nationwide. We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the "go to person" or the "subject matter expert" in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they'll tell you it's the brilliant people with whom they collaborate and the opportunities for personal and professional growth. In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it's assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn. Responsibilities Responsibilities: Responsible for successfully leading, developing and communicating a common strategic direction to the implementation team. Create and maintain detailed work plan. Obtain required resources by working with managers. Communicate and review work assignments with team. Manage day-to-day project activities. Manage project scope - review changes with the Account Executive or the Implementation Manager, then resolve and document those changes with the customer. Maintain project issues log and resolve issues. Manage project to pre-defined project financials and Carousel's project deliverables. Work with client project manager to ensure understanding of all project activities, schedules and deliverables. Manage client responsibilities and expectations. Provide proper communications to the client, Carousel management, and team members. Assist Account Executives, where appropriate, with maintaining the client relationship. This may include providing Account Executive support. Coordinate product releases as assigned. Work with software development and management to establish release guidelines and general project plans based on the scope of the release. Participate in Project Management process improvement initiatives when appropriate. Meet departmental guidelines for training and continuous professional development. Participate in proposal development and pricing estimates when needed. Qualifications Required Knowledge and Experience: At least 3-5 years of Technical project management experience in a fast-paced environment. Exposure to converged technology platforms, virtualization, application and/or infrastructure products and services. Strong supervisory, employee relations and employee development skills. Demonstrated ability to lead others in the achievement of business goals. Ability to motivate others and inspire high performance, loyalty, and customer satisfaction. Ability to interact at all levels of the organization. Ability to handle multiple priorities and demands in a fast-paced environment. Demonstrated ability to develop and successfully implement strategies and manage change. Strong team work ethic, excellent verbal and written communication skills. BS in relevant discipline or equivalent combination of education and experience. PI114146791

Carousel Industries, Inc Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. ID 2019-2695 Job Location US-Virtual Office (US Based) # of Openings 1 Posted Date 2019-09-30 Company Overview Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors-like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example-Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,300 employees based in 27 offices-with three Network Operating Centers nationwide. We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the "go to person" or the "subject matter expert" in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they'll tell you it's the brilliant people with whom they collaborate and the opportunities for personal and professional growth. In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it's assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn. Responsibilities In this role, we are looking for an expert in the world of collaboration, an expert in Cisco's leading edge unified communications products. Leading UC implementation projects in partnership with Carousel's Project Management Office and Carousel's customers Providing technical expertise from project kickoff to project closure and documentation Configuration and implementation of project UC, Video, Data Center and Network components. Creating detailed technical implementation plans Providing technical project management to supplement Carousel'sProject Management Office Creating and executing test plans Creating client comfort and confidence in Carousel Leading customer design and consulting engagements Contributing to, and providing leadership for, Carousel's UC Practice meetings and initiatives After Hours work and some travel are requirements Qualifications At Carousel, we pride ourselves on the caliber of our people and finding the best person for the role is a daunting undertaking because of our high standards. Working with the industries best and brightest your growth will be limited only by your desire and aptitude to learn. We pride ourselves on providing our employees with what we like to call "Career Equity" a combination of experience and learning that will advance your career value well beyond that of the years you work here. We are looking for someone who will demonstrate excellence in most or all of the following competencies: Technical Skills Proficiency with Cisco UC applications, including: Cisco Unified Communications Manager, Cisco Unity, Cisco Unity Connection, Cisco Unified Contact Center Express Administration/configuration experience, Scripting experience, Calabrio Workforce optimization products experience Cisco Meetingplace/Webex, Cisco Emergency Responder Cisco client UC applications, i.e. Jabber, IP Communicator, CUCiMOC, etc Working knowledge of Cisco IOS as it pertains to Cisco routing and switching products - CCNA level understanding or better Understanding of Cisco MediaNet concepts and configuration Familiarity with Microsoft Active Directory, Exchange, and Lync Video Solution design experience with Tandberg and Cisco Telepresence hands-on technical experience Open Text RightFax implementation experience Cisco Digital Media Solutions Core Values Carousel Employees are expected to maintain standards of behavior that are consistent with Carousel's core values of Integrity, Excellence, Teamwork, Client-Focus, and People. These values remain consistent with our mission to "Positively Impact the Lives of Others" and our philosophy to strive to provide the Ultimate Client Experience. Educational Background • BA/AS Technology or Related Degree • CCNA or CCNP Collab (preferred) Carousel is an affirmative action equal opportunity employer PI114146852

Carousel Industries, Inc Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law. ID 2019-2702 Job Location US-RI-Exeter # of Openings 1 Posted Date 2019-09-30 Company Overview Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors-like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example-Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices-with three Network Operating Centers nationwide. We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the "go to person" or the "subject matter expert" in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they'll tell you it's the brilliant people with whom they collaborate and the opportunities for personal and professional growth. In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it's assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn. Responsibilities Customer Support Acts as an escalation point for alert response and incident/problem resolution. Provides guidance and assistance to Technical Analyst with basic technology related issues. Responsible for identifying source of incident and issues including detection of system, application or performance degradation or unavailability. Triage, diagnose and remediate client problems using existing troubleshooting documents as well as own knowledge of networking equipment and operations. Coordinates all required resources for applying fixes to recurring incidents and issues. Recognize and appropriately escalates client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/groups affected. Maintain discipline and professionalism during all interactions and in all verbal or written communications. Ability to be assigned to different work schedules and/or shifts outside of normal working schedule to meet business needs. This may include, but is not limited to, participating in on-call rotation with peers and/or providing coverage on holidays in order to meet 24x7 response requirements. Reporting/ Information Resources Performs routine reporting and analysis of data elements via various client access methods/ systems. Responsible for inputting data into Carousel's ticketing, alarming and other internal tracking systems. Identifies and researches account discrepancies to ensure data consistency between systems. Corrects and updates system information as needed. Analysis, Problem Solving and Service Planning Responsible for making decisions in resolving problems of a technical nature within pre-defined limits, referring anything of a more complex nature to team members/senior staff. Responds to all inquiries effectively and responsively, deciding upon appropriate follow-up action. Plan and organize own day to day tasks within the parameters set out by senior staff in line with service delivery Document troubleshooting steps and results within ticketing system(s) in a concise and detailed manner. Developing Knowledge of Internal Process, Systems and Technology Solid foundation of knowledge in at least one area of technology including at least one certification in product disciplines and begins to train in a second discipline, working towards additional certification(s). Continues to develop solid working knowledge of the support area(s) assigned, as well as knowledge of peripheral support areas assigned to the team. Continually self-educate using various training methods and tools to maintain a high level of proficiency in applicable technologies. Work to develop a deeper understanding of NOC operations, including commonly used software, hardware and other equipment used to support Carousel clients; use experience to make any appropriate recommendations. Become familiar with available help resources; stay updated on technology changes or problems. Understand individual and departmental goals and the direction to achieve the goals. Internal Support Responsibilities Advanced support of Carousel's Avaya IP Telephony (Stations/LSP's/Gateways). Advanced monitoring and maintenance of the Corporate Network. Provide intermediate hardware support (Desktop/Mobile Devices/Servicers) to the business. Assist end users with basic troubleshooting. Qualifications High School Diploma or equivalent required. Associates Degree preferred or minimum 4 years of experience in a technical role required. 2-5 years of increased responsibility and demonstrated knowledge of converged technologies. Ability to provide technical support over the phone; strong telephone skills, professional demeanor, previous customer service experience required. Knowledge of traditional voice, data and converged technologies, with desire to learn new technologies. Excellent communication, organizational and time management skills. Strong troubleshooting, problem solving and analytical skills. Ability to work independently as well in a team environment. Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously. Strong computer skills, including intermediate typing abilities. Experience with Microsoft Office - intermediate to advanced (preferred). PI114146929