12 jobs found in eden prairie

Lifetouch has exciting FULL TIME opportunities for Help Desk Specialists to join our successful organization as key contributors. Lifetouch National School Studios Inc., a Shutterfly Inc. company is an industry-leader with operations in all 50 states and Canada. Employees enjoy paid training, our fast-paced, collaborative culture and the ability to directly impact our business. Respect, integrity, teamwork, and passion are at the core of what we do. Responsibilities: Provide first level contact and identify solutions for internal customers via phone, email, or chat services to resolve technical support problems Maintain a high level of ownership on assigned tickets Properly escalate unresolved issues to the next level of support Track, route and redirect problems to correct resources Walk customers through problem solving process, train where applicable Follow up with customers, provide feedback and see problems through to final resolution Utilize excellent customer service skills and exceed customers' expectations Requirements: Proven customer service/support experience in a technical/IT environment Experience troubleshooting Common Browser settings Windows and MAC experience highly preferred Advanced troubleshooting and multi-tasking skills Working knowledge of ServiceNow Remote control software Common internet browsers Strong client-facing and communication skills (Written and verbal) Education: High school diploma or equivalent Degree or certification in Information Technology, Computer Science or equivalent Please send resumes to LNSSjobs@ lifetouch.com PI117239389

Motion Industries We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Manufacturing/Production/Ops Job Id: 273644 Brand: Motion Industries Location: Eden Prairie, MN Major Market: MN - Minneapolis-St. Paul Date Posted: January 17, 2020 Job Description Braas Company, a division of Motion Industries, is a leader in industrial automation. We are seeking an Assembly Tech with 2 years of experience to assemble products per specs, drawings and work instructions. Candidate should have experience reading blueprints and using hand/shop tools. Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick and holiday pay. Responsibilities: Assemble standard and more complex product line componentry into complete assemblies and kits per specs Document assemblies for future referencing Suggest ideas for assembly process improvements and enhancements Document and complete VM Shipment Authorization for each order Package nonstandard products for secure, on time shipments Record and track labor for each project with 100% accuracy Collaborate with other departments to resolve kitting, parts and/or assembly issues to satisfy customers Other duties as required. Qualifications: At least five years of experience as an Assembler Ability to assemble products per specs, drawings and work instructions Experience reading blueprints, using measuring tools and ability to learn/perform multiple manufacturing tasks Must be familiar with electrical, pneumatic, electromechanical and mechanical components Attentive to detail Ability to meet deadlines, use shop/hand/power tools Ability to effectively communicate verbally and in writing Proficient computer skills in Microsoft Word, Excel, Outlook and the internet Ability to lift up to 50 pounds. GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117214633

The Testing and Optimization Analyst will work with Lifetouch’s Product Management team to drive the testing strategy, execution, and optimization tactics for the Lifetouch digital properties. The individual will create the testing and optimization framework for improving user experience and key business metric using best practices. Create a testing road map with key stakeholders, managing the testing funnel and priority based on business need. Execute A/B and multi-variate tests using internal tools and external vendors, delivering results and analysis to interested parties. This role interacts with cross functional partners and must communicate effectively at both the detailed SME level as well as with business leaders. This role requires an individual with strong analytical and statistical skills, e-commerce or similar experience, excellent communications skills and ability to synthesize and simplify complex issues. Primary Duties and Responsibilities Facilitates the hypothesis generation process and clearly validates opportunities, recommending actions that drive improvements in Lifetouch’s site experiences and financials. Collaborates with cross functional partners to develop clear and measurable business objectives. Develops and executes test plans, defines success metrics, analyzes and transforms data into actionable insights and distributes test results to stakeholders. Organizes multiple tests and timelines while communicating effectively across business units. Collaborates effectively with external testing partners and internal business units around test strategy, tactics and execution. Promotes culture of testing and optimization across the organization. Influences and encourages test ideas that will yield impactful customer experience improvements. Performs analyses to identify audience segments that surface from testing tactics. Leverages site and audience data to draw insights, develop hypotheses and proactively recommend testing opportunities. Supports product enhancements, launches, company initiatives and other needs as they arise. Additional Duties and Responsibilities Establishes strong working partnerships with relevant areas of Lifetouch and Shutterfly (Marketing, Product Management, Engineering, UX). Performs other projects or miscellaneous duties as requested or assigned. Education B.S. degree in business administration, finance, mathematics, or quantitative discipline or equivalent related experience Experience 2-5 years of A/B and multi-variate testing or site optimization, usability analysis, and/or digital analytics experience supporting analysis or in a related data analytics field (financial analysis, digital analysis, statistical modeling) High acumen with statistics Thorough understanding of digital and mobile app data collection and metrics. Should be able to relate to standard marketing and e-commerce metrics like conversion rates, response rates, lift, ROAS, and ROI Experience with A/B or multi-variant testing tools (such as Optimizely, Adobe Target, SiteSpect) Experience with digital analytics tools (such as Adobe Analytics or Google Analytics) Experience with advanced analytics and data manipulation tools (SQL, R, Python) Proficient with MS Office suite, advanced user of Excel Other (knowledge, skills, and abilities): Excellent communication skills; comfortable presenting to all levels of an organization and to different stakeholders Excellent analytical skills with ability to understand and interpret data within the context of the A/B testing, solve problems, and distill data into actionable recommendations Understanding of UX/Design/Usability principles Proactive with an interest in improving processes and creating efficiencies Curious about what drives business trends; demonstrated capacity to learn, intellectual honesty and independent thinking Must be comfortable with unstructured, fast-moving and constantly evolving high growth environment Passion for excellence and continuous improvement Collaborates effectively with cross-functional teams and business partners Excellent project management skills including the ability to formulate and identify key performance indicators for tests and drive detailed test results PI117123871

Lifetouch is seeking high energy Seasonal Customer Service Representatives/Help Desk to join our talented team. This is a seasonal position with an immediate start date and competitive hourly pay! Lifetouch Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. Responsibilities: Provide first level contact and identify solutions for Yearbook customers via phone, email, or chat services Maintain a high level of ownership on assigned tickets Properly escalate unresolved issues to the next level of support Track, route, and redirect problems to correct resources Walk customers through problem solving process, train where applicable Follow up with customers, provide feedback and see problems through to final resolution Utilize excellent customer service skills and exceed customers' expectations Requirements: Prior Customer Service Representative experience in a call center environment preferred Strong client-facing and communication skills (Written and verbal) Advanced troubleshooting and multi-tasking skills Total Customer service orientation Strong computer skills preferred Working knowledge of Service desk software (ServiceNow preferred) Common internet browsers Troubleshooting Common Browser settings Education: High school diploma or equivalent Degree or certification in Information Technology, Computer Science or equivalent Windows and MAC experience preferred PI117071821

Lifetouch has an exciting opportunity for a Content Strategist to join our team. Lifetouch Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. The Content Strategist role is responsible for developing the content strategy based on our company's business objectives and the end user needs of our customers and hosts as well as executing copywriting and editing needs for multi-channel marketing. Primary Duties and Responsibilities Partners with internal stakeholders to craft effective content strategies connected to business strategy. Creates content pieces that are both on brand and effective. Collaborates with Marketing and Creative teams to ideate and iterate on messaging and content. Ensures that content meets business and creative objectives and aligns to our brand guide. Optimizes copy for multi-channel marketing including website, blogs, email, social media, direct mail and print. Monitors industry trends and adjusts the content strategy as needed. Monitors and measures messaging with customers and hosts to seed and validate that our messaging is clear, compelling, and relevant to our audience. Organizes, modifies and updates existing content. Informs the look, feel and presentation of content in partnership with the design team. Continually uses insights gained from data and analytics to increase customer engagement and retention. Governs writing guidelines and consult on writing best practice. Additional Duties and Responsibilities Performs other projects or miscellaneous duties as requested or assigned. Education Bachelor's Degree in English, Communications, Journalism, Marketing, Content Strategy or equivalent experience Experience 5 or more years of experience in content strategy, development, copywriting and editing B2C and B2B experience Experience writing effective SEO and SEO-driven content, strong social media marketing knowledge Ad agency or corporate in-house experience Other (knowledge, skills, and abilities): Ability to both think big and take action - this role is a mix of strategy and execution Self-starter who is able to run with projects, stay organized, and hit deadlines Master storyteller, backed by strong business acumen Experience using user research to craft compelling messaging Demonstrated ability to function in an agile work environment PI117071822

Motion Industries We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Category: Sales/Business Development Job Id: 273361 Brand: Motion Industries Location: Eden Prairie, MN Major Market: MN - All Locations Date Posted: January 10, 2020 Motion Industries' salespeople provide the highest levels of technical support in the industry. Our Customer Service Representatives (Inside Sales) professionally represent the Company to our customers with the knowledge and skills to provide them the product or service they need. Motion Industries offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick and holiday pay. Responsibilities Respond to customer inquiries, provide quotes, and take customer orders Order and source products Negotiate sale and purchase prices Proactively generate sales and promote Company products Expedite backorders Assist with pulling inventory and preparing shipments Assist with customer returns Interact with customers and suppliers to obtain and fill orders correctly Troubleshoot customer concerns Qualifications Good customer service and communication skills Reliable, organized, detailed, and focused Industry and sales experienced preferred Working knowledge of Microsoft Office suite, especially Outlook and Excel Knowledge of supply chain systems helpful High School Diploma or GED GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. PI117020124

Eden Prairie, MN • Building Automations Description A Service Technician is responsible for providing service, installations and upgrades of building automation systems. The technician may also respond to service requests and emergencies as assigned and is expected to maintain positive customer relationships. Responsibilities Performs preventative maintenance and diagnostics on automation system and components according to service agreement contracts. Tests and verifies system readings ensuring an optimal system operation. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions. Performs system checkout and assists in automation systems startups for service installed jobs. Works with engineering group to create and/or verify point database; creates/reviews job specific programming via computer for various control systems. Verifies point database and programming operations are consistent with scope of work for the intended integration and sequence; backs up data from data servers and/or creates automated backup procedure; troubleshoots and resolves inconsistencies in the functions or sequence of operations; contacts Original Equipment Manufacturer (OEM) for technical support as/when needed; drives issues to resolution. Sets up and configures PC workstations, user interfaces; data servers, IP Networking devices, protocols, routers, switches, mass storage devices and hubs. Confirm proper network performance. May coordinate electrical installation with electrical contractor at job site as required. Conducts training and development classes for customers on site or at the branch. Delivers technical support, coaching and direction to end users and field labor when applicable Completes and submits written service orders and reports covering all aspects of each assignment and activity. Completes and submits timesheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action. Works with other team member, company or external service providers or vendors to arrange servicing and to resolve problem Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs Completes and submits written reports; provides Plans & Control System Documents to engineering for as-built drawings. Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines Responds to customer service calls (emergency, onsite, or online), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system. Requirements Associates or Bachelor's degree in Mechanical Engineering or 1-2 years of vocational/technical training. The following automation systems training and experience is preferred: o Siemens Talon o Honeywell WEBs o Niagara R2 o Niagara AX o Niagara N4 o Invensys I/A Series o Barber Coleman Network 8000 Qualifications High School Diploma or GED required. 2+ years engineer/service experience working with DDC (direct digital controls) required. Knowledge of automation systems, HVAC, electrical concepts, and building operations Skilled in programming, job start-up and checkout, and troubleshooting. Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relations required. Individual must possess a valid Driver's license in good standing and must be able to pass a background check. Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. PM18 PI116999098

Description:Project Coordinator is an internal-facing role responsible for supporting the project management team with administrative functions related to successful delivery of client engagements. Coordinators will actively assist in monitoring project scope, schedule, and budget for multiple Project Managers. This role requires the individual to work effectively with internal resources as well as external vendors, and subcontractors to accomplish project objectives. This is an entry level position within the project management career path..Requirements: Responsibilities: • Monitor and maintain project schedules, tasks, and milestones • Organize, attend, and document stakeholder meetings • Follow up on action items; ensure project team is held accountable in completing tasks • Provide administrative support to the project team: Meeting minute Purchasing & coordination (equipment/materials/subcontractors) Subcontractor agreements Change control facilitation Technician scheduling Time and expense review Vendor/subcontractor invoice processing Client invoicing Project workbook completion Action log tracking and status updates • Order, track, and report on required project materials; advise project team on lead time conflicts with project schedule • Ensure project documentation is maintained in the designated repository for each project • Understand current state of projects at a high level; recognize implications of scope creep, financial overruns, and schedule delays • Continuous improvement of process and methods • Reporting/escalation of issues to project team and management team as required • Additional administrative duties as assigned Skills: • Curiosity to develop better solutions • Highly responsive and organized; with effective communication skills • Ability to work at a fast pace within a changing environment • Effectively prioritize tasks based on importance, executing accordingly • High degree of motivation, self-direction, commitment and integrity • Strong analytical and problem solving skills with collaborative, team-oriented mindset • Attention to detail, drive to exceed expectations Requirements: • Bachelors degree in management, technology or related field (in-progress or complete) • Proficient in MS applications or ability to learn quickly (Word, Excel, PowerPoint, Outlook, Teams) • Demonstrated understanding of project management concept s PM18 PI116999100

Description: Project Manager is a customer-focused role responsible for successfully leading moderate to complex projects typically located within range of our local area. Main responsibilities are managing scope, schedule and budget to meet customer expectations. This role requires the individual to work effectively with customers, vendors, internal resources, and subcontractors to accomplish project objectives. .Requirements: Responsibilities: • Act as primary contact to the customer, communicate effectively and often on project status • Set and manage goals and objectives of internal resources and subcontractors • Management of projects that are large volume, high revenue or complex in nature • Ensure quality of deliverable to client, meeting or exceeding expectations, as well as satisfying all project goals and due dates • Active involvement in managing customer account to discover new business opportunities • Sourcing materials and subcontractors, negotiating costs, estimation and proposal creation • Resource management coordination, scheduling and management of union technicians, engineers, programmers and other internal resources • Participation in monthly project forecasting of revenue recognition and financial reporting • Project specific change control management and risk management per PMO standards • Collaborate with Estimation & Engineering Office for documentation and deliverables • Manage the execution of all components of project plan, including ongoing risk assessment, coordination and management of all project deliverables and timeline, vendor/subcontractor coordination, budget control and project cost reporting • Reporting/escalation to management and leadership teams as required • Continuous improvement of process and methods • Development of leadership skills • Attend conferences and training as required to increase/maintain proficiencies Skills: • Curiosity to develop better solutions • Highly responsive with effective communication skills • Ability to work at a fast pace within a changing environment • Effectively identify and organize priorities, executing accordingly • High degree of motivation, self-direction, commitment and integrity • Strong analytical and problem solving skills with collaborative, team-oriented mindset • Prior experience in estimation is a plus Requirements: • Minimum of three (3) years of project management experience; Security preferred • Bachelors degree in management, technology or related field • Must have experience in project management methodologies and tools, project planning and design, estimating, project tracking, resource management, change management, risk management, negotiating, influencing, budget and financial planning and tracking, problem solving and relationship management PM18 PI116999102

Lifetouch, Inc. a Shutterfly Company, has an exciting opportunity for a Product Manager to join our team. The Product Manager will be a member of the eCommerce team which encompasses the customer experiences related to all aspects of the underlying eCommerce platform, including both in-house and third-party solutions. The Product Manager will be passionate about delivering high quality eCommerce experiences for a wide range of photographic products and a unique customer experience. The individual will collaborate with business, marketing and technology teams to deliver compelling product strategies, refine and develop product roadmaps, and deliver high-quality experiences that delight our customers and drive business growth. Success in this role requires strong technical background in eCommerce as well as a strong sense of ownership for a high-quality customer experience. Lifetouch Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. Primary Duties and Responsibilities Leads aspects of the eCommerce system across Lifetouch, including product road map prioritization, metrics and operations. Drives revenue through new innovative experiences and optimization across several key flows that encompass the eCommerce platform such as store/shopping/browse, Search, registration, claiming, cart/checkout, purchase flows, and cross-sell/upsell. Drives product innovation across all aspects of eCommerce touch-points including building out A/B testing frameworks, frameworks for allowing dynamic content/personalization modifications, and compelling user experiences that drive conversion. Drives initiatives to improve the customer experience, such as site speed and performance as well as optimization of core flows. Proactively learns about Lifetouch's Schools business and internal processes. Collaborates with business partners to develop product road map initiatives that span Marketing, Merchandising, Pricing & Promotions, Shipping & Fulfillment, Customer Service and Data Analytics Prepares effective user stories, feature requests and leverages product analytics to create and execute data-driven product strategies. Additional Duties and Responsibilities Fosters a spirit of team unity across product management, design, engineering, and QA and with team members across multiple geographies. Performs other projects or miscellaneous duties as requested or assigned. Education Bachelor's degree in Computer Science or Engineering or equivalent related experience Experience 7 or more years of product management experience in consumer web or mobile applications and/or eCommerce sites Prior experience with eCommerce platform transformations using a combination of third-party and home-grown solutions Subject matter expert on eCommerce technologies and platforms including catalog, store, cart/checkout, payments, identify, etc. Other (knowledge, skills, and abilities): Well versed in agile development methodologies and A/B testing methodologies for feature releases Knowledge and expertise in User Experience; prior experience leading the UX for key areas of the eCommerce experience Thrives in a fast-paced environment and comfortable navigating enterprise-scale product and engineering environments Collaborates effectively with cross-functional teams and business partners Motivated, dynamic, and results-oriented Strong decision-making and prioritization skills Highly analytical and detail-oriented Strong communication skills and ability to influence Familiarity with A/B testing frameworks – Adobe and Optimizely PI116948558

Lifetouch has an exciting opportunity for a Sales and Operations Analyst II to join our team. Lifetouch Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. Summary: This position is responsible for producing standardized and custom reports, analyzing business metrics and translating to management team in order to improve decision making. Additionally focus on analyzing existing and evolving business processes to identify areas for efficiency and process improvement, guiding the business in the establishment of effective and efficient business practices. This position will support primarily the Church business unit although additionally Preschool, Studios, and Schools business units as well. Primary support will be for Sales functional area with secondary support for Service & Operations. Primary Duties and Responsibilities Prepares and distributes key performance indicator reporting for the Field Functional Areas (Sales, Service, and Operations). Prepares and administers monthly, quarterly, annual and ad hoc incentive plans for the Field. Prepares and maintains sales plans for the Field. Acts as primary point-of-contact for the Sales Organization and assists Sales Management with requested ad hoc financial and operational analysis. Acts as secondary point-of-contact for the Service & Operations Organization. Develop ad hoc financial modelling and forecasting as required. Extract trending data, validate trending results, and execute large and/or complex projects. Learn and support Salesforce.com Additional Duties and Responsibilities Performs other projects or miscellaneous duties as requested or assigned. Education Bachelor's degree in Business or equivalent experience Experience 2 to 5 years experience Demonstrated process management ability Other (knowledge, skills, and abilities): Advanced Microsoft Excel experience. Salesforce.com Strong critical thinking and problem-solving skills. Strong organizational skills. Excellent interpersonal and collaboration skills. Detail oriented in the execution and follow-up of work. Ability to manage, prioritize as well as balance and execute against multiple projects/priorities simultaneously, working efficiently. Ability to effectively manage and lead change. Takes initiative PI116803455

Lifetouch has an exciting opportunity for a Bid Support Coordinator to join our team. Lifetouch Inc., a Shutterfly Inc. company, is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. Job Summary: Assist locations across the US and Canada to complete RFPs or bid documents. Work closely with field team members to reflect the pricing, services and differentiating value they want to provide to the schools/districts for whom they are submitting a RFP/bid. Ensure all documentation submitted with RFP Response is accurate and signed. Provide field leaders with Annual Business Reviews (ABRs) to assist the territories in demonstrating the business relationship and value provided between Lifetouch and the school district. Primary Duties and Responsibilities Documents, edits and creates RFP/Bid materials to support the Schools field Provide fulfillment of the district bid selling strategy by review and response to bids. Work collaboratively with RDSs and local selling teams in the field to gather appropriate details and specifications in order to support district bids and initiatives Provide comprehensive ADRs to support sales initiates in the field Partner with Host Marketing to create bid presentation materials. Ensure ongoing development and updates to enhance the overall bid proposal process and presentation. Provide status updates to the field regarding the communication processes and presentation protocols to ensure a high degree of understanding of district bid status and success. Maintain proactive, ongoing communication with internal departments and field. Maintain and keep all district opportunity overviews and results current Other duties as assigned Additional Duties and Responsibilities: Performs other projects or miscellaneous duties as requested or Education High School Diploma College Degree Preferred Experience Prior RFP/bid writing experience preferred but not required. Skills Excellent verbal and written communication skill Strong understanding of grammar and business writing. Time management skills Ability to work collaboratively across various teams and participate as a productive team member Ability to solve basic problems within own work group and provide an innovative approach to achieve own work group objectives Proficient computer skills including Word and Excel Ability to receive & understand basic bid information Ability to prioritize workload and handle multiple tasks under tight deadlines PI116075655