28 jobs found in durham

Compassionate Substance Abuse Counselor Needed! BAART services is dedicated to providing individualized treatment integrating pharmacotherapy, clinical counseling, recovery support and medical services. BAART, addiction treatment programs deliver medically-supervised services for adults in a variety of modalities and settings. As the largest specialty organization addressing the opioid crisis, we have unlimited opportunities for those looking to make a difference . At BAART , we believe in delivering a higher level of care to our patients, not just talking about it. We are committed to treating our patients and each other with dignity and respect in a culture that fosters excellence in all that we do. Title: FT Substance Abuse Counselor Location: Durham, NC Schedule: M-F 5:30am - 1:30pm (1 hour paid lunch) Primary Job Function: Substance abuse counselor will be in charge with assisting patients through medically assisting programs and offering techniques for handling opioid use disorder. Counselor conducts group sessions and individual sessions to assist with crisis management and coping strategies. Additionally, counselor will evaluate patients’ progress during therapy. Substance abuse counselors may also need to collaborate with doctors, nurses and therapists for patients’ therapy and treatment for best overall outcome. Essential Job Functions: Conducts individual initial assessment and evaluation interviews for service eligibility determination Completes Bio-psychosocial assessment. Provide individual and group counseling services; direct service hours at regularly scheduled intervals; coordinate all services throughout treatment Involve families and significant others in patient’s recovery process whenever possible Develops and participates in individual or group patient teaching projects Other related duties as determined by supervisor Qualifications | Education | Certifications: Master's Degree in Human Sciences. Full Licensure preferred. Previous experience working with chemically dependent individuals a plus. Must demonstrate a positive, non-judgmental, and accepting attitude toward our patient population Ideal candidate will be personable, adaptable & coachable. Have the ability to identify with patients' struggle and has a passion for this career path! Benefits: Competitive salary Comprehensive benefits package including medical, dental, vision and 401(K) Generous paid time off and paid holidays Excellent growth and development opportunities through our counselor career path Rewarding opportunity with the ability to impact individuals’ life What to expect from us: BAART a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. BAART is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI114488039

Weekend Receptionist BAART is looking for highly organized, professional and enthusiastic receptionist to handle a multitude of administrative functions in the treatment center. An ideal candidate is able to multitask and ensure the coordination of office activities, partner with clinic staff and maintain the paper flow of clerical functions in the office. Essential Duties & Responsibilities: Acts as receptionist, performs secretarial duties – includes answering phones, forwarding calls, managing mail flow, data entry, reconcile daily money collected, and office inventory control. Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes – including scheduling, patient check in, insurance verification, payment collection and follow up calls. Assists in obtaining patient histories from other NTP’s, building blank patient files for new admissions, archiving discharged files, and prepares and maintains reports and records. Office maintenance – ensure children’s play area is cleaned, disinfect and clean lab area, clean coffee/beverage area. If applicable - facilitate specimen collection from patients, deliver to lab, file results and distribute to counselors Other duties, as assigned. Qualifications: High school diploma or equivalent with at least 1-year prior experience in an office setting. Excellent customer service skills and professional public presentation skills, including telephone etiquette. Proficient in basic PC skills. Microsoft Word and Excel preferred. Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers. Ability to maintain routine records and communicate effectively, both orally and in writing. Self-directed with the ability to work with little supervision. Flexible and cooperative in fulfilling all obligations. Other duties, as assigned. Here is what you can expect from us: BAART a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. BAART is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI114422750

Job Description Job Description Financial Services Advisors Northwestern Mutual is looking for outstanding, and self-motivated Financial Representatives to join our Financial Services Division. Our world-class financial advisors strive to understand their clients' goals and visions to uncover financial solutions that put them on a path to achieve their financial objectives. Our financial professionals are making, on average, about $75,000 in their first year, and there is potential for much more. The role is primarily commission based but also includes stipends and bonuses and access to a comprehensive benefits package, including in-depth medical insurance, two pension plans, and life and disability insurance. Some of your daily challenges: Financial representatives help clients to achieve and maintain financial security by providing financial advice and matching solutions with client's needs and goals. Develop rapport with clients and foster long-term relationships. Be knowledgeable about Northwestern Mutual financial products and financial market trends. Northwestern Mutual Financial Services has been helping families and businesses achieve financial security for 160 years; we empower people to be financially confident. When you join Northwestern Mutual, you will get a rewarding career, with extraordinary income potential and a variable compensation model including; recognition and bonuses, where hard work directly relates to your sales results. Northwestern Mutual believes that everyone deserves to 'spend their lives living' and that a robust financial plan is the cornerstone for ensuring that reality! These beliefs launched our company over 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual. A career with Northwestern Mutual as a financial representative provides abundant opportunities to serve this growing need and provide financial security for those closest to you. PI114247284

Description: The role is responsible for developing, communicating and maintaining the technical documentation, positioning information and content at the product line level across a portfolio of products. They manage essential product information through products development and lifecycles through a strong connection with Product Managers, Engineers and Technical Owners. This role collaborates with the Sales and Marketing teams to ensure alignment and use of the right medium for the message as they work efficiently to generate materials that enable and support sales. They work across a broad range of stakeholders to effectively communicate each products vision in support of the business goals. This role requires a person with strong writing skills, experience working in the development and delivery of educational assessment and technology applications. Domain knowledge of Literacy and English Language Arts in US K-12 schools, English language assessment internationally, and/or domain knowledge of Mathematics in US K-12 schools is strongly preferred. Essential Duties & Responsibilities • Act as a scholar of MetaMetrics products both existing and new • Create standardized product documentation that makes products easier to use and requires fewer instructions • Communicate technical details and product benefits through product documentation, training, and other dissemination outlets for internal and external audiences • Support Product Managers in developing product marketing strategies/Go-to-Market plans (pricing, benefits, product launching, etc.) • Support Marketing in the crafting of compelling messaging • Work across teams (Product, Research & Development, Engineering, Marketing, Sales, Finance) • Test marketing product features through user testing and focus groups and gathers usability feedback • Performs other duties as assigned Supervisory Responsibilities None. Provides support only in accordance with the organizations policies and applicable laws. PM18 .Requirements: Education and/or Experience: Successful experience operating within a highly interactive team-based environment, especially software development. Experience in project management or related field preferable but not required. Bachelor's Degree (B.A.) from a four-year college or university a plus. Computer Skills: Proficient in internet navigation and basic office software e.g. word processing, spreadsheet, and presentation applications. Experience with project management, support desk, QA, and design tools a plus. PI114400510

MetaMetrics, Inc. Equal Employment Opportunity/M/F/disability/protected veteran status Description: The role is responsible for developing, communicating and maintaining the technical documentation, positioning information and content at the product line level across a portfolio of products. They manage essential product information through products development and lifecycles through a strong connection with Product Managers, Engineers and Technical Owners. This role collaborates with the Sales and Marketing teams to ensure alignment and use of the right medium for the message as they work efficiently to generate materials that enable and support sales. They work across a broad range of stakeholders to effectively communicate each products vision in support of the business goals. This role requires a person with strong writing skills, experience working in the development and delivery of educational assessment and technology applications. Domain knowledge of Literacy and English Language Arts in US K-12 schools, English language assessment internationally, and/or domain knowledge of Mathematics in US K-12 schools is strongly preferred. Essential Duties & Responsibilities • Act as a scholar of MetaMetrics products both existing and new • Create standardized product documentation that makes products easier to use and requires fewer instructions • Communicate technical details and product benefits through product documentation, training, and other dissemination outlets for internal and external audiences • Support Product Managers in developing product marketing strategies/Go-to-Market plans (pricing, benefits, product launching, etc.) • Support Marketing in the crafting of compelling messaging • Work across teams (Product, Research & Development, Engineering, Marketing, Sales, Finance) • Test marketing product features through user testing and focus groups and gathers usability feedback • Performs other duties as assigned Supervisory Responsibilities None. Provides support only in accordance with the organizations policies and applicable laws. PM18 .Requirements: Education and/or Experience: Successful experience operating within a highly interactive team-based environment, especially software development. Experience in project management or related field preferable but not required. Bachelor's Degree (B.A.) from a four-year college or university a plus. Computer Skills: Proficient in internet navigation and basic office software e.g. word processing, spreadsheet, and presentation applications. Experience with project management, support desk, QA, and design tools a plus. PI114408517

Pharm-Olam, LLC. Location: US Category: Project Management Job ID: 2019-2126 Overview About Pharm-Olam, LLC: Pharm-Olam, LLC is a mid-size Contract Research Organization (CRO) that has a massive global reach. We are a company that strives to deliver cost-effective, quick-to-market clinical services in today's emerging marketplace. Pharm-Olam has one of the largest global footprints of any CRO today and we are committed to not only maintain our standard, but to continue to strengthen our presence even further. We offer a unique working environment with a global team culture, competitive salary and benefits package. Summary: Manage Project Managers, Project Directors and Associate Directors Project Management and assist them in the execution of projects to a high standard of quality and within contractual budget and timelines. Work across departments and locations to ensure POI Project Management staff is delivering a quality full-service product to its sponsors. To oversee/ensure all aspects of project development are conducted in accordance to sponsors requirements. This is a full-time, direct hire opportunity for an experienced Project Management Leader. Ideal candidates should possess a strong background in PM and have CRO experience. Responsibilities Line manage, direct, lead, develop and supervise Project Managers, Project Directors and Associate Directors Project management. Ensure project management coverage in the absence of the relevant Project Manager. Develop and maintain excellent relationships with internal and external clients. Face-to-face and remote liaison with Sponsor contacts to review and discuss status (e.g. project successes, issues and opportunities) of awarded projects. Lead and develop project management teams, to ensure optimal focus on goals and achievement of objectives. Provide expertise, guidance, advice, support and motivate project teams in the management of the assigned clinical trials. Maintain an overview of projects managed by allocated Project Managers to identify potential high risk areas and resolve project related issues on an ongoing basis. Assist project management staff in managing project finance including identifying change orders. Collaborate with Finance to ensure all issues are resolved in a timely manner. Ensure that SOPs, ICH - GCP Guidelines and local regulations are implemented in clinical trials managed by POI and assist QA department with developing new SOPs and reviewing current SOPs. Work with Senior Director Global Project Management to ensure appropriate resourcing of Project Management staff on projects. Liaise regularly with the Senior Director Global Project Management on all clinical issues. Ensure project management optimal staff utilization and capacity in the Americas. Participate in the selection process for Project Managers, Project Directors and Associate Directors Project Management e.g. formal interviews, inductions etc. Review each project to include clinical progress, quality, risks and budgetary status at the monthly Project Review Meeting. Monitor and appraise the performance and compliance of project management staff in conducting their agreed objectives and/or their contractual obligations. Implement checks for agreed objectives of Project Managers. Review, identify and recommend training needs for project management staff. Assist with Pharm-Olam internal training as and when required. Oversee creation / review / updates of project management Standard Operating Procedures. Participate in project management and corporate initiatives supporting the development of the project management function at Pharm-Olam. Review proposals, attend bid defence meetings and prepare Project Managers for bid defence meetings. Ensure smooth handover process upon project award, LOI sign off, contract sign off and important scope changes. Other duties as assigned. Working relationships: Report to the Senior Director Global Project Management. Line management of appropriate staff. Collaborate with all departments within Pharm-Olam. Liaise with Sponsors. Qualifications MD, Life Science, nursing background and/ or combination of education/experience Minimum 10 years project management and clinical trial management experience including coaching of Project Managers Excellent leadership skills Ability to work across multiple functions and cultures Ability to travel domestically and internationally as required Excellent English communication skills: written and verbal Strong organisational skills and ability to deal with competing priorities Strong reasoning and creative solving skills Excellent decision making and presentation skills Proficient in the use of computer software systems (Word, Excel, PowerPoint, Microsoft Project, Share Point, CTMS, timesheet software, EDC software, etc.) For Consideration Please apply online at www.pharm-olam.com/careers Pharm-Olam, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. PI114403177

Description: Summary of essential job functions HMS is seeking a System Administrator Level III in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Administrator Level III (SA-L3) must have capabilities in the areas of supervising and managing the daily activities of configuration and operation of systems and data center. Must also have proven skills in the areas of planning, monitoring and optimization of system operations and resource utilization as well as perform systems capacity analysis and planning. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration Perform administration and maintenance functions regarding the Data Centers equipment, power, and environmental controls. Conduct routine system administration tasks and logging data in system admin logs. Capable of provisioning equipment on VMCluster/ Dev/Test/DB/Citrix/NW Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration Perform installations, upgrades, repair of software Test system configurations and update systems as needed Assist in resolving highly technical and complex issues and play a lead role in developing and implementing solutions Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Create and maintain scheduled jobs Maintain a robust backup system capable of backing up and restoring user data, servers, business and mission-critical and non-mission critical applications utilizing industry technologies, including deduplication, to lower Total Cost of Ownership (TCO) Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware Manage DASD, SAN, NAS, and tape and optical devices environments. Plan, install, maintain, and upgrade Server Operation Systems in a physical and virtual environment following industry best practices and NIH policies Develop and maintain OS installation and configuration SOPs that meet industry best practices and NIH hosting environment constraints Provide ongoing Operations and Maintenance support on the NSITES ensuring SLAs for application and system availability are achieved Provide real-time 24/7 monitoring of all IT infrastructure hardware and software components Required Skills and Experience: Demonstrated success as a Systems Administrator with Microsoft and Red Hat , showing a track record of performing various system management functions on virtualized systems 10+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins 10+ years of experience in working with UNIX or Linux server systems from kernel to shell and beyond, including one or more of the following: system libraries, file systems, and client-server protocols Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Knowledge of alerts and monitoring tools and system management tools such as: Microsoft System Center Configuration Manager (SCCM), SolarWinds , and Network Performance Monitoring tools Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 10 years relevant experience in the field as a systems administrator technical lead for a enterprise environment Certifications such as Microsoft MSCE, Windows Server OS, IIS, PowerShell, System Center Configuration Management or CSEP, CISSP[desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114357992

Description: Summary of essential job functions HMS is seeking a System Engineer Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Engineer Level II (SE-L2) must have capabilities in the areas of managing daily activities of operations and maintenance of local area network systems and data center. Must also have proven skills in the areas of operation, administration, maintenance, and provisioning of networked systems and resource utilization as well as perform systems capacity analysis and planning. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: •The operation, administration, maintenance, and provisioning of networked systems at NIEHS. •Participate in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. •Provide direct support in the day-to-day operations on network hardware and operating systems that includes network segment provisioning and IP address allocation, as well as the managing of existing specialized network segments, Network Access Control (NAC), and IPv6 rollout. •Responsible for concept exploration (performance management, technology assessment, testing and validation) and assessments of systems integration concepts, performing analysis, in addition to devising a systems integration plan; •Supervise, coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices; including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software. •Provide direct support in the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems. •Maintain and utilize existing network management, monitoring and performance tools from Cisco, Fluke Networks, and SolarWinds. •Use network monitoring and diagnostic tools to capture and analyze packets at different layers of the OSI model to troubleshoot IP v4 and IPv6 network traffic problems; or, proactively, remediate possible problems; •Provide support provisioning and assistance with configuration for Unified Communications (UC) networking systems from the front side of patch panel to equipment, devices, and network jacks. •Adhere to NIH security standards including but not limited to applying security patches and following security directives; •Install OS, service packs, hot fixes, security, and other server firmware updates; •Maintain network infrastructure standards including network communication protocols such as TCP/IP. •Create and update network architecture and design documents, and NIEHS IP address space management documentation as necessary after any change in the network environment Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 7 years relevant experience in the field as a systems administrator technical lead for an enterprise environment Certifications such as Cisco Certified Network Professional (CCNP) Datacenter, Cisco Certified Internetwork Expert (CCIE) or CompTIA Network+ [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114357994

Description: Summary of essential job functions HMS TECHNOLOGIES is seeking candidates to serve as the System Programmer in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. The System Programmer is typically responsible for providing application analysis and engineer services on large enterprise of systems and supporting users and stakeholders. Familiarity with Government contract work is beneficial. involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Provide application operations and maintenance services for 42 applications, based primarily with ColdFusion or PowerBuilder. Responsible for 3rd party product support including installation and configuration (patches, updates and upgrades). Support for Cloud migrations to as required Must be able to communicate with end users and understand issues related to end user applications Troubleshoot problems and identify root cause Hands-on experience with Microsoft Server, or Linux operating systems Excellent customer-focused problem resolution skills Configure applications for optimum utility Conduct routine system administration tasks and logging data in system admin logs Perform installations, upgrades, repair of software Test system configurations and update systems as needed Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Required Skills and Experience: Experience using the Atlassian suite (Confluence, Jira, and other plug ins) Demonstrated success as an Application Administrator with a track record of performing both simple and complex administrative functions on complex virtualized applications Experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record Experience in conducting routine application administration tasks and logging data in system admin logs Experience troubleshooting application issues and resolving issues Knowledge on a number of debugging tools, protocols, and processes Experience using remote monitoring and management system alters/notifications, and respond accordingly via service tickets Experience reporting updates, changes, problems and resolutions to the customer Experience with one or more of the following: RHEL, Redhat Open Shift, MSFT ADS, MSFT (Office, Office365, Dynamics, SharePoint, TFS, IIS, ADS, Desktop, Server OS, Visual Studio) Experience analyzing complex system requirements. Experience designing software tools and subsystems to support software reuse and domain analyses and manages their implementation. Experience reviewing existing programs and assist in making refinements, reducing operating time, and improving current techniques Maintenance of program schedules and deliverables completed according to Government requirements Must be able to effectively communicate with Government representatives both orally and in writing Qualifications: B.S. in Computer Science, Information Technology Management or Engineering Four years of related experience may be substituted for the education degree requirement Minimum of 5 years supervising software configuration management. Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114357996

Description: Summary of essential job functions HMS is seeking a Database Administrator (DBA) in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. DBA will prepare data stores and data for testing. DBA will then maintain data stores through sustainment of the deployed solution assisting with troubleshooting and resolving issues, and system upgrades and disaster recovery operations. Candidate must possess knowledge of MS-SQL, Oracle, and MySQL database products and structures, be proficient in performing database maintenance activities on integrated systems and be experienced with systems deployed on a FedRAMP cloud. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Manage routine operations of various relational databases (mainly MS-SQL, Oracle and MySQL). Perform maintenance activities, including evaluating and implementing patches and upgrades, managing table spaces and redo logs, performing data migrations, monitoring performance, and performance tuning. Provide Monthly Database Report on unscheduled downtime for production and non-production databases; the allocated, used, and remaining capacity in NIEHS databases; and the database activities that have taken place during the month. Administer user accounts for NIEHS employees and authorized contractors by creating, granting, and revoking privileges and roles; resetting passwords; locking and unlocking accounts; setting quotas, and creating and setting default table spaces. Provide technical assistance to application developers and end users in order to connect client software to databases, develop Structured Query Language (SQL) and shell scripts; import and export schemas; answer database questions; kill processes and threads; and migrate data from one database or schema to another. Work with data owners and the ISSO to ensure that personally identifiable information (PII) is stored in an encrypted format in enterprise databases. Support data governance policies by ensuring data accuracy, accessibility, consistency, and completeness. Implement future database management system (DBMS) requirements including big data strategies, relational databases, dimensional databases, and unstructured databases. Support data warehousing and business intelligence initiatives (including data mining and data movement) as implemented by NIH. Required Skills and Experience: Demonstrated success as a Database Administrator on multiple databases and systems deployed within a government enterprise. Experience using MS-SQL, Oracle and MySQL Experience performing maintenance activities, including evaluating and implementing patches and upgrades, managing table spaces and redo logs, performing data migrations, monitoring performance, and performance tuning. Experience with designing and executing data backup and recovery operations and other Disaster Recovery activities Experience in writing both simple and complex scripts to assist with help-ticket troubleshooting and resolution Strong oral and written communication skills Strong interpersonal and client-facing skills with experience interfacing senior government officials Experience developing project documentation such as data dictionaries, and data models Experience reviewing project documentation, such as test cases, test scripts, and system design documents Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 5 years relevant experience as a database administrator on Enterprise systems Certifications in MS-SQL and Oracle or similar data stores [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114357998

Description: Summary of essential job functions HMS is seeking a Help Desk Specialist in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Help Desk Specialist must have capabilities in the areas of support services of IT equipment to include, but not limited to, Apple and Microsoft Windows Operating Systems, iOS and mobile devices, network printers, and government smart phones. The qualified candidate chosen for this position will support the heterogeneous environment using Information Technology Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF) based processes, industry best practices and technology improvements to optimize help desk support efficiency. The chosen candidate will have multiple years of experience in IT Support services and will have the highest standard of quality and customer service. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Provide Help Desk support consisting of supported versions of Microsoft Windows and Apple OSX/MacOS computer operating systems. Provide remote access services using a secure virtual private network (VPN), Citrix Virtual Desktop, and MobileIron gateway to access Government email, NIEHS-internal websites and web applications. Provide Help Desk support consisting of resolution for login and access; computer hardware, desktop software, mobile computing, multimedia, Unified Communications, telework, remote access, system administration, and data center operational requests Ensure ServiceNow tickets are fully documented including the NIH Property number of all accountable property worked on, as well as include any analyses, recommendations, and remedial actions. Collaborate with functional teams, NIEHS, and other third-party contractors, as necessary, to resolve incidents and requests. Ensure end-users are informed of the status, point of contact, course of action, and estimated date of resolution. Utilize the ServiceNow ticketing system to assign the appropriate category, level of urgency (critical, high, medium, or low), and impact (extensive/widespread, significant/large, moderate/limited, or minor/localized) to individual tickets Ensure response to, resolution, and closure of individual tickets according to Service Level Agreement (SLA). Required Skills and Experience: Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Qualifications: Bachelors Degree in engineering or related technical discipline Three (3) plus years of relevant work experience in IT customer support One or more of the following certifications desired: MTA: Microsoft Technology Associate, Apple Certified Associate Mac Integration Basics (current or current -1 version), CompTIA Network+ Certified Professional, Jamf Certified Tech Experience working in NIH or other Government agency [desired] Public Trust security clearance or ability to obtain it. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358000

Description: Summary of essential job functions HMS is seeking a Project Manager Level I in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Project Manager Level I (PM-L1) must have capabilities in the areas of software development and maintenance, database and data services and migration from on premises installations to cloud-based installations. The qualified candidate will have experience leading and managing enterprise-level DevOps environments to meet the requirements of the NIH customer. The candidate must be well versed in Agile development life cycles and methodologies. Must be customer focused and able communicate with various levels of personnel in NIH. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Actively lead and manage all phases of the project lifecycle from initiation through closure, including project planning, contract management, project execution, and tracking and reporting Deliver projects on time, within budget, with quality results that meet or exceed customer expectations Coordinate and manage diverse team of staff to deliver results on time with high quality Develop detailed project schedules, estimates, resource plans, and status reports. Manage, track and report on project costs, schedule and performance progress. Produce and deliver detailed status reports and briefings, along with periodic demonstrations of developed capability, to document and demonstrate project progress. Proactively manage scope, actions, issues and risks to ensure project success. Follow change control procedures effectively. Provide program management support services to assist in the planning, management, coordination and oversight of NIH processes and activities. Collaborate and interface with project stakeholders, including end users, business, NIH organizations, vendors and implementation partners Provide management support to the NIH program, including strategic planning, preparing reports and responses to senior leadership on program performance, and supporting risk management and reporting. Provide meeting planning and facilitation, including project team meetings, document reviews, and client-driven meetings (e.g., Integrated Project Team (IPTs) meetings). Prepare meeting minutes and tracking action items. Coordinate and monitor timely and effective completion of actions Ability to work with a blended team of system administrators, network administrators, 3rd party engineers and NIH staff to achieve objectives. Capable of rolling up the sleeves and working with 3rd party engineers to deploy, configure and test enterprise solution. Communicate to stakeholders and team members in a format that will demonstrate functionality, assist development teams, and achieve customer acceptance Review backlog to ensure bi-directional alignment between items in the backlog and the architecture Communicate with stakeholders, and partnering system representation, to arrive at consensus solutions and compromise resolutions for problems that may arise as a result of the technical interfaces and functional dependencies Perform system gap analysis to identify areas where the system can add additional value and incorporate results into the system design Required Skills and Experience: Demonstrated success as a technical Project Manager, showing a track record of delivering large, complex (multi-disciplinary) projects/programs within budget and on schedule Strong leadership skills and experience managing project teams across multiple locations Strong interpersonal and client-facing skills with experience interfacing senior government officials Strong oral and written communication skills DevOps experience and experience managing cloud-deployed development projects Experience identifying, mitigating and managing project risks and issues Experience assisting in the development of project plans, responding to requests for information, and developing and presenting briefings on project status to program leadership Experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Experience developing and reviewing project documentation, such as project management plans, business / technical requirements, and other project artifacts Qualifications: Bachelors degree in Engineering, Business or related technical discipline 5 years of relevant experience as a project leader for government contracts (5 additional years may be substituted for education) Foundation Certificate in IT Service Management (ITIL) v3 or higher [desired] Project Leadership Certificate [desired] Project Management Professional (PMP) certificate [desired] Agile / SAFe certifications a plus Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358001

Description: Summary of essential job functions HMS is seeking a System Administrator Level I in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Administrator Level I (SA-L1) must have capabilities in the areas of configuration and operation of systems. Must also have proven skills in the areas of monitoring and optimization of system operations and resource utilization as well as perform systems capacity analysis and planning. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration Manage space on the network drives Conduct routine system administration tasks and logging data in system admin logs. Perform installations, upgrades, repair of software Provide systems engineering services for hosting and administration (startup, shutdown, Operating systems configuration support) for all applications Test system configurations and update systems as needed Capable of running networking cables, fiber, and copper in the sub-floor raceway Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Create and maintain scheduled jobs Maintain a robust backup system capable of backing up and restoring user data, servers, business and mission-critical and non-critical applications utilizing industry technologies Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware Provide ongoing Operations and Maintenance support on the NSITES ensuring SLAs for application and system availability are achieved Provide real-time 24/7 monitoring of all IT infrastructure hardware and software components Required Skills and Experience: Demonstrated success as a Systems Administrator with Microsoft and Red Hat , showing a track record of performing various system management functions on virtualized systems 5+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins 5+ years of experience in working with UNIX or Linux server systems from kernel to shell and beyond, including one or more of the following: system libraries, file systems, and client-server protocols Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow [desired] Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Knowledge of alerts and monitoring tools and system management tools such as: Microsoft System Center Configuration Manager (SCCM), SolarWinds , and Network Performance Monitoring tools Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 5 years relevant experience in the field as a systems administrator technical lead for an enterprise environment Certifications such as Microsoft MSCE, Windows Server OS, IIS, PowerShell, System Center Configuration Management or CSEP, CISSP [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358003

Description: Summary of essential job functions HMS is seeking a System Administrator Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Administrator Level II (SA-L2) must have capabilities in the areas of managing daily activities of configuration and operation of systems and data center. Must also have proven skills in the areas of planning, monitoring and optimization of system operations and resource utilization as well as perform systems capacity analysis and planning. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration Perform administration and maintenance functions regarding the Data Centers equipment, power, and environmental controls. Manage space on the network drives Conduct routine system administration tasks and logging data in system admin logs. Capable of provisioning equipment on VMCluster/ Dev/Test/DB/Citrix/NW Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration Perform installations, upgrades, repair of software Provide systems engineering services for hosting and administration (startup, shutdown, Operating systems configuration support) for all applications Test system configurations and update systems as needed Capable of running networking cables, fiber, and copper in the sub-floor raceway Assist in resolving highly technical and complex issues and play a key role in developing and implementing solutions Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Create and maintain scheduled jobs Maintain a robust backup system capable of backing up and restoring user data, servers, business and mission-critical and non-critical applications utilizing industry technologies Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware Manage DASD, SAN, NAS, and tape and optical devices environments. Plan, install, maintain, and upgrade Server Operation Systems in a physical and virtual environment following industry best practices and NIH policies Develop and maintain OS installation and configuration SOPs that meet industry best practices and NIH hosting environment constraints Provide ongoing Operations and Maintenance support on the NSITES ensuring SLAs for application and system availability are achieved Provide real-time 24/7 monitoring of all IT infrastructure hardware and software components Required Skills and Experience: Demonstrated success as a Systems Administrator with Microsoft and Red Hat , showing a track record of performing various system management functions on virtualized systems 7+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins 7+ years of experience in working with UNIX or Linux server systems from kernel to shell and beyond, including one or more of the following: system libraries, file systems, and client-server protocols Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Knowledge of alerts and monitoring tools and system management tools such as: Microsoft System Center Configuration Manager (SCCM), SolarWinds , and Network Performance Monitoring tools Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 7 years relevant experience in the field as a systems administrator technical lead for an enterprise environment Certifications such as Microsoft MSCE, Windows Server OS, IIS, PowerShell, System Center Configuration Management or CSEP, CISSP [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358005

Description: Summary of essential job functions HMS is seeking a Project Manager Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Project Manager Level II (PM-L2) must have capabilities in the areas of leading and managing daily activities of operations and maintenance spanning all areas of NIH data centers. Must also have proven skills in the areas of providing leadership and managing teams in operations, administration, and maintenance of data centers including present day and future planning. Must be customer focused and able communicate with various levels of personnel in NIH. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Actively lead and manage all phases of the project lifecycle from initiation through closure, including project planning, contract management, project execution, and tracking and reporting Deliver projects on time, within budget, with quality results that meet or exceed customer expectations Coordinate and manage diverse team of staff to deliver results on time with high quality Develop detailed project schedules, estimates, resource plans, and status reports. Manage, track and report on project costs, schedule and performance progress. Produce and deliver detailed status reports and briefings, along with periodic demonstrations of developed capability, to document and demonstrate project progress. Proactively manage scope, actions, issues and risks to ensure project success. Follow change control procedures effectively. Provide management support to the program manager, including strategic planning, preparing reports and responses to senior leadership on program performance, and supporting risk management and reporting. Provide meeting planning and facilitation, including project team meetings, document reviews, and client-driven meetings. Prepare meeting minutes and tracking action items. Coordinate and monitor timely and effective completion of actions Capable of rolling up the sleeves and working with a blended team of system administrators, network administrators, engineers and NIH staff to achieve objectives. Communicate with stakeholders, and partnering system representation, to arrive at consensus solutions and compromise resolutions for problems that may arise as a result of the technical interfaces and functional dependencies Perform system gap analysis to identify areas where the system can add additional value and incorporate results into the system design Required Skills and Experience: Demonstrated success as a Technical Project Leader, showing a track record of delivering large, complex (multi-disciplinary) projects/programs within budget and on schedule Strong interpersonal and client-facing skills with experience interfacing senior government officials Excellent oral and written communication skills DevOps experience and experience managing cloud-deployed development projects Proven skills in monitoring and controlling IT operational projects Experience identifying, mitigating and managing project risks and issues Experience assisting in the development of project plans, responding to requests for information, and developing and presenting briefings on project status to program leadership Experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Experience developing and reviewing project documentation, such as project management plans, business / technical requirements, and other project artifacts Qualifications: Bachelors degree in Engineering, Business or related technical discipline 7 years of relevant experience as a project leader for government contracts (5 additional years may be substituted for education) Foundation Certificate in IT Service Management (ITIL) v3 or higher [desired] Project Leadership Certificate [desired] Project Management Professional (PMP) certificate [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358007

Description: Summary of essential job functions HMS is seeking a Applications Systems Analyst in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Applications Systems Analyst must have capabilities in the areas of Desktop Engineering Services that support complex problem solving for end users. Services consist of management, troubleshooting and improvements to the desktop computing environment. Must also have proven skills in the areas of application testing and packaging as well as perform software installation and roll-out to both on-premise and cloud. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Perform analysis of various off-the-shelf, and home-grown systems to identify strengths and weaknesses in different environments Support to include communication, application baseline configuration, quality, risk, schedule, cost, performance management, and reporting. Managing escalations for unplanned and planned outages. Develop proactive processes designed to detect and eliminate issues before they escalate Implement steps as prescribed in documented plans for system changes, upgrades, installations, and outages and follow all change management guidelines Test software updates including OS updates using standard desktop images along with the standard packaged applications prior to release. Determine viability of applications licensing to be deployed on the Citrix environment, as well as test applications for Citrix compatibility prior to publishing them to the environment. Coordinate with OIT staff to obtain licensing and complete installation or if containing a cloud license, either fulfill the request or request support from NIH staff for completion. Required Skills and Experience: Demonstrated success as an Applications and/or Systems Analyst, showing a track record of providing a variety of services both on premise and cloud. Strong oral and written communication skills Strong interpersonal and client-facing skills with experience interfacing senior government officials Experience developing project documentation, such as Desktop Application Testing Report, and Desktop Software Management Activities Report Government agency contracting experience is desired, NIH preferred 5+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Qualifications: Bachelor's Degree in Computer Science, Information Systems, Information Technology, Engineering, Math or other related discipline 5 years of experience with software related projects; 8 years of additional relevant experience may be considered in lieu of a degree. Excellent verbal and written English communication skills. Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358009

Description: Summary of essential job functions HMS is seeking a Hardware Specialist in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Hardware Specialist must have capabilities in the areas of support services of IT equipment to include, but not limited to, scheduling desktop/laptop installations, moves, additions, changes and repairs with the end user or business owner and provide resolution as well as asset tracking. The chosen candidate will have experience in IT Support services and will have the highest standard of quality and customer service. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Provide Help Desk support consisting of supported versions of Microsoft Windows and Apple OSX/MacOS computer operating systems as needed. Record additions, moves, transfers, and removal from service into the asset tracking system. Image, set up, and deploy/install all non-life cycle Government-purchased desktop and laptop computers, peripherals, and multi-user systems within 10 business days upon receipt of equipment. Identify obsolete IT equipment and provide this information in the quarterly Desktop Lifecycle Rollout Report. Provide an Annual Lifecycle Planning Report to identify all desktops and laptops up for renewal the following fiscal year. Ensure all NIEHS laptops and mobile devices are secured using FIPS 140-2 validated whole disk encryption. Provide installation and/or repair components or entire units on all hardware under warranty. Maintain inventory of commonly used parts and tools to facilitate in-house repair. Facilitate replacing computer equipment out of warranty Maintain an inventory of GFE desktops, laptops, and mobile devices using a NIH-specified inventory tracking application Track mobile applications purchased by NIEHS and the devices on which they are installed. Install and configure mobile devices (smart phones, tablets, and other devices as approved by NIEHS), cellular mobile broadband cards, and integrated mobile broadband chipsets in laptops. Provide user assistance and troubleshooting support for approved mobile devices. Manage the repair and replacement of tablets and mobile devices. Ensure devices comply with Federal, HHS, NIH, and NIEHS-related mobile computing policies. Maintain International GFE (IGFE) travel kits used for international travel and ensure all devices include the necessary applications and data files relevant for the respective trips in accordance with the NIEHS 2018 Foreign Travel Policy guide. Digitally sanitize the device and return it to the pool upon travel return. Required Skills and Experience: Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Must be physically able to move hardware including computers and monitors as repairs may require sending devices to NIEHS authorized repair facilities or service stores. Qualifications: Bachelors Degree in engineering or related technical discipline Three (3) plus years of relevant work experience in IT customer and hardware support The following certifications required: Dell Associate (hardware), Apple Certified Associate Experience working in NIH or other Government agency [desired] Public Trust security clearance or ability to obtain it. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358012

Description: Summary of essential job functions HMS is seeking a System Engineer Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Engineer Level II (SE-L2) must have capabilities in the areas of managing daily activities of configuration and operation of desktops and laptops. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration Perform administration and maintenance functions regarding desktops and laptops Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration Perform installations, upgrades, repair of software Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware Provide support for server access, server reboots, and server maintenance requests. Must also elicit information as required and delegate tasks to system administrators. Support hosting services such as provisioning application servers, database servers, database access, database password resets, and server access requests. Capable of working with NIH and identified third-party fulfillment services as required. Assist with email distribution, including forwarding, creation, modification, and deletion of distribution lists; creating system mailbox accounts and public folders; and archiving and restoring of mailboxes. Must also elicit information as required and delegate tasks to system administrators. Assist with upgrading specific software to NIH recommended versions and assist with the installation of supported firmware. Create images as required for the installation of repaired, new, and cascaded (recycled) computers. Manage all software and patching distribution including image management, auto discovery, and electronic software distribution. Maintain Citrix environment two (2) desktop images and hosted applications as part of the software lifecycle. Support user data backing up and restoration requests. The data restoration requests shall be limited to a 45-day backup period. Support requests to support computer crashes and corruption of the operating system. Support the management of shared drives including creation, removal, expansion, and allocation of users, as well as the implementation of access grants and restrictions based on requests. Required Skills and Experience: Demonstrated success as a Systems Engineer with Microsoft and Apple , showing a track record of performing various system management functions on virtualized systems Experience providing electronic software and patch delivery for operating systems and standard software suites utilizing Microsoft System Center Configuration Manager (SCCM) for windows patching and software distribution and JAMF-Pro Suite for OSX/macOS patching and software distribution. Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Knowledge of alerts and monitoring tools and system management tools Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Experience supporting and maintaining 2500 plus laptops/workstations. Experience configuring and supporting Windows and Mac computers using CrashPlan Pro. Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 5 years relevant experience in the field as a systems administrator technical lead for an enterprise environment Certifications such as Microsoft MSCE, Microsoft System Center Configuration Manager (SCCM) and JAMF-Pro Suite for OSX/macOS [required] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358015

Description: Summary of essential job functions HMS is seeking a System Engineer Level III in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Engineer Level III (SE-L3) must have capabilities in the areas of supervising and managing daily activities of configuration and operation of desktops and laptops. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: •Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration •Perform administration and maintenance functions regarding desktops and laptops •Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration •Perform installations, upgrades, repair of software •Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. •Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware •Provide support for server access, server reboots, and server maintenance requests. Must also elicit information as required and delegate tasks to system administrators. •Support hosting services such as provisioning application servers, database servers, database access, database password resets, and server access requests. •Capable of working with NIH and identified third-party fulfillment services as required. •Assist with email distribution, including forwarding, creation, modification, and deletion of distribution lists; creating system mailbox accounts and public folders; and archiving and restoring of mailboxes. Must also elicit information as required and delegate tasks to system administrators. •Capable of identifying and delegating any tickets requiring remediation of software and hardware vulnerabilities to the information security team. •Assist with upgrading specific software to NIH recommended versions and assist with the installation of supported firmware. •Create images as required for the installation of repaired, new, and cascaded (recycled) computers. •Manage all software and patching distribution including image management, auto discovery, and electronic software distribution. •Ensure that zero-day or critical security patches are deployed to affected systems. •Maintain records of installed software and patches. •Maintain Citrix environment two (2) desktop images and hosted applications as part of the software lifecycle. •Provide a monthly Desktop Software Management Activities Report that contains information on software patch delivery, including a software delivery plan for upcoming software lifecycle management and updates to virtual desktop images. •Support user data backing up and restoration requests. The data restoration requests shall be limited to a 45-day backup period. •Support requests to support computer crashes and corruption of the operating system. •Support the management of shared drives including creation, removal, expansion, and allocation of users, as well as the implementation of access grants and restrictions based on requests. Required Skills and Experience: •Demonstrated success as a Systems Engineer with Microsoft and Apple, showing a track record of performing various system management functions on virtualized systems •Experience providing electronic software and patch delivery for operating systems and standard software suites utilizing Microsoft System Center Configuration Manager (SCCM) for windows patching and software distribution and JAMF-Pro Suite for OSX/macOS patching and software distribution. • Excellent customer-focused problem resolution skills , to troubleshoot to root-cause. •Experience with ServiceNow •Experience with scripting languages, including PowerShell, Bash, PHP, Python •Experience with Cloud service providers (CSPs), including AWS and Azure [desired] •Knowledge of alerts and monitoring tools and system management tools • Good communication skills, both written and verbal •Experience reporting updates, changes, problems and resolutions to the customer •Experience supporting and maintaining 2500 plus laptops/workstations. •Experience configuring and supporting Windows and Mac computers using CrashPlan Pro. Qualifications: •Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline •7 years relevant experience in the field as a systems administrator technical lead for an enterprise environment •Certifications such as Microsoft MSCE, Microsoft System Center Configuration Manager (SCCM) and JAMF-Pro Suite for OSX/macOS [required] •Experience working in NIH or other Government agency [desired] •Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114358017

Description: HMS is seeking a Operations Manager to provide hands-on leadership covering areas such as login and access support; computer hardware and mobile computing; Unified Communications, telework, and remote access; and deskside training. Desktop Engineering includes the maintenance and management of operating systems, software applications, and personal computer (PC)/laptop lifecycle activities. HMS TECHNOLOGIES is seeking candidates to support National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) specifically in the area of Service Desk. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. You will be providing support for the operational IT security functions for the NIEHS computing infrastructure. This five-year contract that involves interaction with all levels of security and functional teams. .Requirements: Position Responsibilities: Capable of collaborating between Team HMS functional teams, NIEHS, and other third-party contractors, as necessary, to resolve incidents and requests Utilize the ServiceNow ticketing system to assign the appropriate category, level of urgency (critical, high, medium, or low), and impact (extensive/widespread, significant/large, moderate/limited, or minor/localized) to individual tickets Testing software updates including OS updates using standard desktop images along with the standard packaged applications Management of service level agreements and/or performance metrics as key indicators of success for contract performance Coordinate and monitor timely and effective completion of actions Required Skills and Experience: Experience using ServiceNow in an enterprise environment Strong leadership skills and experience managing project teams ranging from 25-30 staff on premise Experience identifying, mitigating and managing project risks and issues Experiencing authoring, editing, and maintaining design documentation, standard operating procedures, and system configuration documentation. Experience establishing operational objectives and assignments, and delegating assignments to subordinate managers and staff Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Must be able to effectively communicate with Government representatives both orally and in writing Qualifications: Bachelors Degree in Computer Science, Information Technology Management or Engineering (or 4 years of related experience may be substituted for the education degree requirement) Minimum 7 years supervising technical teams to maintain reliable and available IT infrastructure and services Certifications: CompTIA A+, ACMT: AppleCare Mac Technician (ACMT) and ITIL Foundation [Desired] Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI114357971