33 jobs found in durham

Part-Time Dispensing Nurse – LPN/LVN ***Sunday only*** BAART is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications as part of a treatment team in partnership with Physicians and Nursing Supervisors. The dispensing nurse also shares responsibility of maintaining dispensing equipment, managing medication inventory and reporting patient treatment information. An ideal dispensing nurse candidate works cooperatively with supervisory counseling staff and demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder. Essential Duties & Responsibilities: Administer daily medication to patients in accordance with program policy and medical protocols, including Methadone and Suboxone Use automated dispensing system(s), calibrate pump and maintain dispensing equipment Produce and maintain appropriate records and reports as required by Company protocol, Federal and State Regulations Ensure compliance with security standards for the distribution and storage of controlled substances as set forth in the Code of Federal regulations Order, receive and stock medication in accordance with DEA and State regulations. (If granted Power of Attorney) Provide daily assessment of patients Assist Nursing Supervisor to orient new nursing staff Other related duties as determined by supervisor Qualifications: Current & good standing Licensed Practical Nurse (LPN) / Licensed Vocational Nurse (LVN) license in the State of North Carolina Current CPR certification required EMR & computer proficiency desired Experience in chemical dependency preferred, self-motivated and directed, must have a positive attitude toward individuals in substance abuse treatment Schedule: Sundays only 6:45 am - 10:45 am Here is what you can expect from us: BAART a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. BAART is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI115424306

PSI Pax, Inc. Customer Program Manager | Durham, North Carolina PSI Pa x is currently recruiting for a Customer Program Manager to sup port our government customer in Durham , NC. Duties & Responsibilities: Program Management will provide expertise to support the US Postal Enterprise Access Infrastructure organization (Telecom Services, Desktop Computing, Mobile Computing, Data Transfer Services, End-user Support and Retail Operations. The support hours will be during regular business Monday - Friday. Some occasions off hours' work may be required for upgrades, testing and/or deployment activities. Compiles project data and reports on status of key projects to management. Consult with management and customers regarding product feasibility and viability of network infrastructure plans and designs, and includes emerging technology and product supportability into design and implementation. Provide team with data analysis for provisioning orders in bulk to multiple network service providers using MS Office tools; some billing reconciliation issues. Serve as liaison between network engineers, development team and customer management. Provide advanced support for the diagnosis and resolution of complex problems to ensure minimal disruption of mission-critical systems and applications. Leads teams and provides day-to-day direction for projects. M ay be required to travel to support business efforts. Required Q ualifications: Public Trust Clearance Ability to drive projects and provide day-to-day direction to team members. Demonstrated strong project/program management skills on a large-scale IT teams. Familiarity of Agile methods. Ability to create visual representations (e.g. presentations) of complex IT initiatives. Expertise with MS Office suite of tools. Preferred Qualifications: Candidates with these desired skills will be given preferential consideration: PMP Certified A gile Certifications ITIL Foundations certification Education Requirements: Bachelor's degree and 15 years of experience. Four (4) additional years of experience may be substituted in lieu of degree. PSI Pax is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PI115435659

Learfield IMG College Learfield is an Equal Opportunity/Affirmative Action Employer General Manager, USA Baseball US-NC-Durham Job ID: 2019-3129 Type: Full-Time # of Openings: 1 Category: Sponsorship Sales USA Baseball Properties Overview An industry leader for more than four decades, Learfield IMG College has a deep presence in the college athletics landscape nationwide. It manages the multimedia and sponsorship rights for nearly 250 collegiate institutions, conferences and arenas, and supports athletic departments at all competitive levels as title sponsor of the prestigious Learfield IMG College Directors’ Cup. Learfield IMG College also provides its collegiate partners access to professional concessions and ticket sales; branding, licensing and trademark consulting; digital and social platform expertise; campus-wide business and sponsorship development; and venue and technology systems through its affiliated companies. Our people-friendly culture is a hallmark of our style and approach to business and is rooted in values demonstrating intentional and active care for other people. The company and its employees strive each day to live by the company's value statement: “build the team, grow the company, have fun, love and serve others." USA Baseball Properties is Learfield IMG College’s local, dedicated entity representing USA Baseball. In complete collaboration with the university, this team is committed to extending the affinity of the USA Baseball brand to businesses and corporations of all sizes looking to align with the undeniably loyal and passionate collegiate sports fan base. As exclusive multimedia rights holder for USA Baseball, USA Baseball Properties manages all aspects of the rights relationship. Providing corporate partners with traditional, digital and other non-traditional media opportunities to bolster their own brand and garner maximum exposure through inventory such as venue signage; digital engagement including social media, the official athletics website, content, digital gaming and retargeting, event sponsorships and promotion; corporate hospitality; television and radio game broadcasts and coaches’ shows. Our growing sponsorship business seeks an accomplished General Manager (GM) to join our USA Baseball Properties team located in the USA Baseball offices in Durham, NC. Our ideal GM candidate will be a strong business leader who can drive both financial and operational results. If you’re interested in combining your passion for sports with a successful track record in sales execution and leadership, we want to speak with you! Responsibilities The General Manager (GM) reports directly to the Regional Vice President and is responsible for managing the sports property efforts to ensure the highest attainable level of success. This includes: Developing strong relationships within the department Understanding the strategic goals and objectives of the department Determining University’s fit within primary business market Deliver on individual and team revenue goals through the selling of integrated marketing packages using traditional, digital and other non-traditional marketing channels to meet client’s objectives Develop and maintain strong, lasting relationships with both current and potential corporate sponsors Develop, implement and review strategic business plans, including sales/financial performance and new product development Partner with Regional Vice President to develop an annual fiscal budget for the entire property Ensure sales team effectively leverages internal support groups such as Integrated Marketing, Research and Digital in order to drive sales Supervise the school’s respective broadcasting talent and work closely with Learfield operations/production staff to ensure the highest quality in programming, production, syndication, coverage and presentation. Help recruit, manage and train all support staff, including Coordinators (activation staff), game day assistants, and any third party vendors who participate in the execution of property related activities Develop and model a strong team-based selling culture, where encouragement and partnership are recognized and rewarded Maintain flexible work hours including sporting and non-sporting events that may occur on weeknights or weekends Qualifications 8+ years selling comprehensive integrated sports marketing partnerships including major media elements (signage, radio, social, digital, etc.) or other relevant B2B sales experience Ability to analyze a client’s traditional, digital and non-traditional marketing needs based on the customer’s marketing targets and objectives, and craft an integrated marketing solution(s) to meet those needs Strong knowledge of digital marketing, including but not limited to social media, content marketing, banner ads, mobile, retargeting and websites, including interpreting performance analytics for all areas. Proven track record of developing and maintaining strong, lasting relationships with relevant stakeholders Demonstrated effectiveness hiring, developing and promoting top sales talent High energy level coupled with a strong drive for results Able to develop and execute strategic plans in order to meet both short and long term business objectives Effective problem solving abilities Must demonstrate a high level of integrity and honesty Manage time effectively and orchestrate multiple tasks simultaneously Effective communication, organizational, presentation, and listening skills Previous experience in sports and/or higher education preferred Bachelor’s degree from a four-year accredited college or university www.learfield.com Check us out on LinkedIn & Glassdoor PI115380416

Full-Time Certified Medical Assistant BAART is looking for an organized and compassionate Certified Medical Assistant to greet patients, schedule appointments and collect personal information from patients. The Medical Assistant is also responsible for taking vital signs, helping practitioners with treatment and collecting lab samples. To be successful as a Medical Assistant you must have excellent interpersonal skills and attention to detail. An ideal candidate also demonstrates a non-judgmental and accepting attitude toward the Substance Use Disorder. Essential Duties & Responsibilities: Schedules intake appointments, records and verifies patients' information and prepares medical records on new and returning patients Check in patients, escort patients to and from waiting room, interviews patients and measures vital signs, records information into patients' electronic charts Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes and as needed Obtains blood specimens and collects nonblood specimens such as urine sputum, for laboratory testing Prepares treatment rooms for examination of patients and disinfects treatment rooms, equipment and supplies using germicides Acts as receptionist, performs secretarial duties and prepares and maintains reports and records Triage/manage questions, phone contacts, and fax messages File lab results into appropriate binders and distribute lab results to counselors Attend weekly staff meetings and in-service trainings Other duties as assigned Qualifications: High School Diploma of GED Minimum age requirement of 18 Medical Assistant Certification is required in state of employment Phlebotomy is involved in the position and is a required skill. Possess CPR/BCLS certification Familiar with State Regulations, DEA regulations and TJC and / or CARF Accreditation Excellent written and verbal skills required; working knowledge of MS Office and patient management software Ability to establish a positive rapport with patients; demonstrate a non-judgmental and accepting attitude toward the Substance Use Disorder population. 1-2 years’ prior healthcare experience in similar field and environment Fluent in Spanish (optional) Benefits: Competitive salary Comprehensive benefits package, including medical, dental, vision and 401(K) Generous paid time off Excellent growth and development opportunities Satisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us: BAART a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life. BAART is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws. PI115274999

Description: The role of the Customer Support Manager is to ensure customer inquiries are handled accurately, professionally, and in a timely way. MetaMetrics uses customer communications to establish a rapport with our client base and build upon our brand. This role will develop and maintain best practices for delivering grade A customer service, soliciting feedback to proactively identify issues, and improve product quality. The ideal candidate would have several years of experience in either customer service and/or education, be curious and willing to learn and be proactive and independent in making continuous improvements in our processes. Essential Duties & Responsibilities •Take ownership of customer inquiries and issues and follow them through to resolution in a polite and professional manner •Create and maintain support policy/procedures and documentation in a standardized way •Be proficient in understanding our products and services, supporting research and development, and the backend technology •Stay on top of product initiatives, sales cycles, and marketing workflows. •Analyze metrics, compile reports, and communicate results to key stakeholders •Communicate to stakeholders any incidents, failures, defects, or feedback that (potentially) impacts customers or might address future improvements •Develop, implement and manage the Researcher Program, which supports researchers with free access to some of our services •Perform other duties as assigned Supervisory Responsibilities None. Provides support only in accordance with the organizations policies and applicable laws. .Requirements: Education and/or Experience: Associates or Bachelor's degree, or 3-5 years comparable work experience. While not required, experience in the education industry is a plus. Computer Skills: Proficient in MS Word, MS Access and other MS Office applications, basic knowledge of Internet navigation and search utilities, excellent typing and word processing skills, high degree of comfort and ability for computer system and network navigation, knowledge of how to create, search for, copy, move, rename, and change file types, knowledge of how to transport and save information across different formats. Other Qualities: • Excellent communication, interpersonal, and conflict resolution skills. • Strong sense of timeliness and deadlines; ability to work quickly, efficiently, and independently. PM18 PI115251556

Description: Summary of essential job functions HMS is seeking a Project Manager Level I in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Project Manager Level I (PM-L1) must have capabilities in the areas of software development and maintenance, database and data services and migration from on premises installations to cloud-based installations. The qualified candidate will have experience leading and managing enterprise-level DevOps environments to meet the requirements of the NIH customer. The candidate must be well versed in Agile development life cycles and methodologies. Must be customer focused and able communicate with various levels of personnel in NIH. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Actively lead and manage all phases of the project lifecycle from initiation through closure, including project planning, contract management, project execution, and tracking and reporting Deliver projects on time, within budget, with quality results that meet or exceed customer expectations Coordinate and manage diverse team of staff to deliver results on time with high quality Develop detailed project schedules, estimates, resource plans, and status reports. Manage, track and report on project costs, schedule and performance progress. Produce and deliver detailed status reports and briefings, along with periodic demonstrations of developed capability, to document and demonstrate project progress. Proactively manage scope, actions, issues and risks to ensure project success. Follow change control procedures effectively. Provide program management support services to assist in the planning, management, coordination and oversight of NIH processes and activities. Collaborate and interface with project stakeholders, including end users, business, NIH organizations, vendors and implementation partners Provide management support to the NIH program, including strategic planning, preparing reports and responses to senior leadership on program performance, and supporting risk management and reporting. Provide meeting planning and facilitation, including project team meetings, document reviews, and client-driven meetings (e.g., Integrated Project Team (IPTs) meetings). Prepare meeting minutes and tracking action items. Coordinate and monitor timely and effective completion of actions Ability to work with a blended team of system administrators, network administrators, 3rd party engineers and NIH staff to achieve objectives. Capable of rolling up the sleeves and working with 3rd party engineers to deploy, configure and test enterprise solution. Communicate to stakeholders and team members in a format that will demonstrate functionality, assist development teams, and achieve customer acceptance Review backlog to ensure bi-directional alignment between items in the backlog and the architecture Communicate with stakeholders, and partnering system representation, to arrive at consensus solutions and compromise resolutions for problems that may arise as a result of the technical interfaces and functional dependencies Perform system gap analysis to identify areas where the system can add additional value and incorporate results into the system design Required Skills and Experience: Demonstrated success as a technical Project Manager, showing a track record of delivering large, complex (multi-disciplinary) projects/programs within budget and on schedule Strong leadership skills and experience managing project teams across multiple locations Strong interpersonal and client-facing skills with experience interfacing senior government officials Strong oral and written communication skills DevOps experience and experience managing cloud-deployed development projects Experience identifying, mitigating and managing project risks and issues Experience assisting in the development of project plans, responding to requests for information, and developing and presenting briefings on project status to program leadership Experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Experience developing and reviewing project documentation, such as project management plans, business / technical requirements, and other project artifacts Qualifications: Bachelors degree in Engineering, Business or related technical discipline 5 years of relevant experience as a project leader for government contracts (5 additional years may be substituted for education) Foundation Certificate in IT Service Management (ITIL) v3 or higher [desired] Project Leadership Certificate [desired] Project Management Professional (PMP) certificate [desired] Agile / SAFe certifications a plus Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246538

Description: Summary of essential job functions HMS is seeking a Project Manager Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Project Manager Level II (PM-L2) must have capabilities in the areas of leading and managing daily activities of operations and maintenance spanning all areas of NIH data centers. Must also have proven skills in the areas of providing leadership and managing teams in operations, administration, and maintenance of data centers including present day and future planning. Must be customer focused and able communicate with various levels of personnel in NIH. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Actively lead and manage all phases of the project lifecycle from initiation through closure, including project planning, contract management, project execution, and tracking and reporting Deliver projects on time, within budget, with quality results that meet or exceed customer expectations Coordinate and manage diverse team of staff to deliver results on time with high quality Develop detailed project schedules, estimates, resource plans, and status reports. Manage, track and report on project costs, schedule and performance progress. Produce and deliver detailed status reports and briefings, along with periodic demonstrations of developed capability, to document and demonstrate project progress. Proactively manage scope, actions, issues and risks to ensure project success. Follow change control procedures effectively. Provide management support to the program manager, including strategic planning, preparing reports and responses to senior leadership on program performance, and supporting risk management and reporting. Provide meeting planning and facilitation, including project team meetings, document reviews, and client-driven meetings. Prepare meeting minutes and tracking action items. Coordinate and monitor timely and effective completion of actions Capable of rolling up the sleeves and working with a blended team of system administrators, network administrators, engineers and NIH staff to achieve objectives. Communicate with stakeholders, and partnering system representation, to arrive at consensus solutions and compromise resolutions for problems that may arise as a result of the technical interfaces and functional dependencies Perform system gap analysis to identify areas where the system can add additional value and incorporate results into the system design Required Skills and Experience: Demonstrated success as a Technical Project Leader, showing a track record of delivering large, complex (multi-disciplinary) projects/programs within budget and on schedule Strong interpersonal and client-facing skills with experience interfacing senior government officials Excellent oral and written communication skills DevOps experience and experience managing cloud-deployed development projects Proven skills in monitoring and controlling IT operational projects Experience identifying, mitigating and managing project risks and issues Experience assisting in the development of project plans, responding to requests for information, and developing and presenting briefings on project status to program leadership Experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Experience developing and reviewing project documentation, such as project management plans, business / technical requirements, and other project artifacts Qualifications: Bachelors degree in Engineering, Business or related technical discipline 7 years of relevant experience as a project leader for government contracts (5 additional years may be substituted for education) Foundation Certificate in IT Service Management (ITIL) v3 or higher [desired] Project Leadership Certificate [desired] Project Management Professional (PMP) certificate [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246539

Description: Summary of essential job functions HMS is seeking a System Administrator Level I in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Administrator Level I (SA-L1) must have capabilities in the areas of configuration and operation of systems. Must also have proven skills in the areas of monitoring and optimization of system operations and resource utilization as well as perform systems capacity analysis and planning. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration Manage space on the network drives Conduct routine system administration tasks and logging data in system admin logs. Perform installations, upgrades, repair of software Provide systems engineering services for hosting and administration (startup, shutdown, Operating systems configuration support) for all applications Test system configurations and update systems as needed Capable of running networking cables, fiber, and copper in the sub-floor raceway Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Create and maintain scheduled jobs Maintain a robust backup system capable of backing up and restoring user data, servers, business and mission-critical and non-critical applications utilizing industry technologies Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware Provide ongoing Operations and Maintenance support on the NSITES ensuring SLAs for application and system availability are achieved Provide real-time 24/7 monitoring of all IT infrastructure hardware and software components Required Skills and Experience: Demonstrated success as a Systems Administrator with Microsoft and Red Hat , showing a track record of performing various system management functions on virtualized systems 5+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins 5+ years of experience in working with UNIX or Linux server systems from kernel to shell and beyond, including one or more of the following: system libraries, file systems, and client-server protocols Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow [desired] Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Knowledge of alerts and monitoring tools and system management tools such as: Microsoft System Center Configuration Manager (SCCM), SolarWinds , and Network Performance Monitoring tools Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 5 years relevant experience in the field as a systems administrator technical lead for an enterprise environment Certifications such as Microsoft MSCE, Windows Server OS, IIS, PowerShell, System Center Configuration Management or CSEP, CISSP [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246540

Description: Summary of essential job functions HMS is seeking a System Administrator Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Administrator Level II (SA-L2) must have capabilities in the areas of managing daily activities of configuration and operation of systems and data center. Must also have proven skills in the areas of planning, monitoring and optimization of system operations and resource utilization as well as perform systems capacity analysis and planning. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration Perform administration and maintenance functions regarding the Data Centers equipment, power, and environmental controls. Manage space on the network drives Conduct routine system administration tasks and logging data in system admin logs. Capable of provisioning equipment on VMCluster/ Dev/Test/DB/Citrix/NW Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration Perform installations, upgrades, repair of software Provide systems engineering services for hosting and administration (startup, shutdown, Operating systems configuration support) for all applications Test system configurations and update systems as needed Capable of running networking cables, fiber, and copper in the sub-floor raceway Assist in resolving highly technical and complex issues and play a key role in developing and implementing solutions Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Create and maintain scheduled jobs Maintain a robust backup system capable of backing up and restoring user data, servers, business and mission-critical and non-critical applications utilizing industry technologies Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware Manage DASD, SAN, NAS, and tape and optical devices environments. Plan, install, maintain, and upgrade Server Operation Systems in a physical and virtual environment following industry best practices and NIH policies Develop and maintain OS installation and configuration SOPs that meet industry best practices and NIH hosting environment constraints Provide ongoing Operations and Maintenance support on the NSITES ensuring SLAs for application and system availability are achieved Provide real-time 24/7 monitoring of all IT infrastructure hardware and software components Required Skills and Experience: Demonstrated success as a Systems Administrator with Microsoft and Red Hat , showing a track record of performing various system management functions on virtualized systems 7+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins 7+ years of experience in working with UNIX or Linux server systems from kernel to shell and beyond, including one or more of the following: system libraries, file systems, and client-server protocols Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Knowledge of alerts and monitoring tools and system management tools such as: Microsoft System Center Configuration Manager (SCCM), SolarWinds , and Network Performance Monitoring tools Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 7 years relevant experience in the field as a systems administrator technical lead for an enterprise environment Certifications such as Microsoft MSCE, Windows Server OS, IIS, PowerShell, System Center Configuration Management or CSEP, CISSP [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246541

Description: Summary of essential job functions HMS is seeking a Applications Systems Analyst in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Applications Systems Analyst must have capabilities in the areas of Desktop Engineering Services that support complex problem solving for end users. Services consist of management, troubleshooting and improvements to the desktop computing environment. Must also have proven skills in the areas of application testing and packaging as well as perform software installation and roll-out to both on-premise and cloud. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Perform analysis of various off-the-shelf, and home-grown systems to identify strengths and weaknesses in different environments Support to include communication, application baseline configuration, quality, risk, schedule, cost, performance management, and reporting. Managing escalations for unplanned and planned outages. Develop proactive processes designed to detect and eliminate issues before they escalate Implement steps as prescribed in documented plans for system changes, upgrades, installations, and outages and follow all change management guidelines Test software updates including OS updates using standard desktop images along with the standard packaged applications prior to release. Determine viability of applications licensing to be deployed on the Citrix environment, as well as test applications for Citrix compatibility prior to publishing them to the environment. Coordinate with OIT staff to obtain licensing and complete installation or if containing a cloud license, either fulfill the request or request support from NIH staff for completion. Required Skills and Experience: Demonstrated success as an Applications and/or Systems Analyst, showing a track record of providing a variety of services both on premise and cloud. Strong oral and written communication skills Strong interpersonal and client-facing skills with experience interfacing senior government officials Experience developing project documentation, such as Desktop Application Testing Report, and Desktop Software Management Activities Report Government agency contracting experience is desired, NIH preferred 5+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Qualifications: Bachelor's Degree in Computer Science, Information Systems, Information Technology, Engineering, Math or other related discipline 5 years of experience with software related projects; 8 years of additional relevant experience may be considered in lieu of a degree. Excellent verbal and written English communication skills. Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246542

Description: Summary of essential job functions HMS is seeking a Hardware Specialist in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. Hardware Specialist must have capabilities in the areas of support services of IT equipment to include, but not limited to, scheduling desktop/laptop installations, moves, additions, changes and repairs with the end user or business owner and provide resolution as well as asset tracking. The chosen candidate will have experience in IT Support services and will have the highest standard of quality and customer service. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Provide Help Desk support consisting of supported versions of Microsoft Windows and Apple OSX/MacOS computer operating systems as needed. Record additions, moves, transfers, and removal from service into the asset tracking system. Image, set up, and deploy/install all non-life cycle Government-purchased desktop and laptop computers, peripherals, and multi-user systems within 10 business days upon receipt of equipment. Identify obsolete IT equipment and provide this information in the quarterly Desktop Lifecycle Rollout Report. Provide an Annual Lifecycle Planning Report to identify all desktops and laptops up for renewal the following fiscal year. Ensure all NIEHS laptops and mobile devices are secured using FIPS 140-2 validated whole disk encryption. Provide installation and/or repair components or entire units on all hardware under warranty. Maintain inventory of commonly used parts and tools to facilitate in-house repair. Facilitate replacing computer equipment out of warranty Maintain an inventory of GFE desktops, laptops, and mobile devices using a NIH-specified inventory tracking application Track mobile applications purchased by NIEHS and the devices on which they are installed. Install and configure mobile devices (smart phones, tablets, and other devices as approved by NIEHS), cellular mobile broadband cards, and integrated mobile broadband chipsets in laptops. Provide user assistance and troubleshooting support for approved mobile devices. Manage the repair and replacement of tablets and mobile devices. Ensure devices comply with Federal, HHS, NIH, and NIEHS-related mobile computing policies. Maintain International GFE (IGFE) travel kits used for international travel and ensure all devices include the necessary applications and data files relevant for the respective trips in accordance with the NIEHS 2018 Foreign Travel Policy guide. Digitally sanitize the device and return it to the pool upon travel return. Required Skills and Experience: Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Must be physically able to move hardware including computers and monitors as repairs may require sending devices to NIEHS authorized repair facilities or service stores. Qualifications: Bachelors Degree in engineering or related technical discipline Three (3) plus years of relevant work experience in IT customer and hardware support The following certifications required: Dell Associate (hardware), Apple Certified Associate Experience working in NIH or other Government agency [desired] Public Trust security clearance or ability to obtain it. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246543

Description: Summary of essential job functions HMS is seeking a System Engineer Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Engineer Level II (SE-L2) must have capabilities in the areas of managing daily activities of configuration and operation of desktops and laptops. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration Perform administration and maintenance functions regarding desktops and laptops Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration Perform installations, upgrades, repair of software Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware Provide support for server access, server reboots, and server maintenance requests. Must also elicit information as required and delegate tasks to system administrators. Support hosting services such as provisioning application servers, database servers, database access, database password resets, and server access requests. Capable of working with NIH and identified third-party fulfillment services as required. Assist with email distribution, including forwarding, creation, modification, and deletion of distribution lists; creating system mailbox accounts and public folders; and archiving and restoring of mailboxes. Must also elicit information as required and delegate tasks to system administrators. Assist with upgrading specific software to NIH recommended versions and assist with the installation of supported firmware. Create images as required for the installation of repaired, new, and cascaded (recycled) computers. Manage all software and patching distribution including image management, auto discovery, and electronic software distribution. Maintain Citrix environment two (2) desktop images and hosted applications as part of the software lifecycle. Support user data backing up and restoration requests. The data restoration requests shall be limited to a 45-day backup period. Support requests to support computer crashes and corruption of the operating system. Support the management of shared drives including creation, removal, expansion, and allocation of users, as well as the implementation of access grants and restrictions based on requests. Required Skills and Experience: Demonstrated success as a Systems Engineer with Microsoft and Apple , showing a track record of performing various system management functions on virtualized systems Experience providing electronic software and patch delivery for operating systems and standard software suites utilizing Microsoft System Center Configuration Manager (SCCM) for windows patching and software distribution and JAMF-Pro Suite for OSX/macOS patching and software distribution. Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Knowledge of alerts and monitoring tools and system management tools Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Experience supporting and maintaining 2500 plus laptops/workstations. Experience configuring and supporting Windows and Mac computers using CrashPlan Pro. Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 5 years relevant experience in the field as a systems administrator technical lead for an enterprise environment Certifications such as Microsoft MSCE, Microsoft System Center Configuration Manager (SCCM) and JAMF-Pro Suite for OSX/macOS [required] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246545

Description: Summary of essential job functions HMS is seeking a System Engineer Level III in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Engineer Level III (SE-L3) must have capabilities in the areas of supervising and managing daily activities of configuration and operation of desktops and laptops. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: •Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration •Perform administration and maintenance functions regarding desktops and laptops •Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration •Perform installations, upgrades, repair of software •Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. •Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware •Provide support for server access, server reboots, and server maintenance requests. Must also elicit information as required and delegate tasks to system administrators. •Support hosting services such as provisioning application servers, database servers, database access, database password resets, and server access requests. •Capable of working with NIH and identified third-party fulfillment services as required. •Assist with email distribution, including forwarding, creation, modification, and deletion of distribution lists; creating system mailbox accounts and public folders; and archiving and restoring of mailboxes. Must also elicit information as required and delegate tasks to system administrators. •Capable of identifying and delegating any tickets requiring remediation of software and hardware vulnerabilities to the information security team. •Assist with upgrading specific software to NIH recommended versions and assist with the installation of supported firmware. •Create images as required for the installation of repaired, new, and cascaded (recycled) computers. •Manage all software and patching distribution including image management, auto discovery, and electronic software distribution. •Ensure that zero-day or critical security patches are deployed to affected systems. •Maintain records of installed software and patches. •Maintain Citrix environment two (2) desktop images and hosted applications as part of the software lifecycle. •Provide a monthly Desktop Software Management Activities Report that contains information on software patch delivery, including a software delivery plan for upcoming software lifecycle management and updates to virtual desktop images. •Support user data backing up and restoration requests. The data restoration requests shall be limited to a 45-day backup period. •Support requests to support computer crashes and corruption of the operating system. •Support the management of shared drives including creation, removal, expansion, and allocation of users, as well as the implementation of access grants and restrictions based on requests. Required Skills and Experience: •Demonstrated success as a Systems Engineer with Microsoft and Apple, showing a track record of performing various system management functions on virtualized systems •Experience providing electronic software and patch delivery for operating systems and standard software suites utilizing Microsoft System Center Configuration Manager (SCCM) for windows patching and software distribution and JAMF-Pro Suite for OSX/macOS patching and software distribution. • Excellent customer-focused problem resolution skills , to troubleshoot to root-cause. •Experience with ServiceNow •Experience with scripting languages, including PowerShell, Bash, PHP, Python •Experience with Cloud service providers (CSPs), including AWS and Azure [desired] •Knowledge of alerts and monitoring tools and system management tools • Good communication skills, both written and verbal •Experience reporting updates, changes, problems and resolutions to the customer •Experience supporting and maintaining 2500 plus laptops/workstations. •Experience configuring and supporting Windows and Mac computers using CrashPlan Pro. Qualifications: •Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline •7 years relevant experience in the field as a systems administrator technical lead for an enterprise environment •Certifications such as Microsoft MSCE, Microsoft System Center Configuration Manager (SCCM) and JAMF-Pro Suite for OSX/macOS [required] •Experience working in NIH or other Government agency [desired] •Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246546

Description: HMS is seeking a Operations Manager to provide hands-on leadership covering areas such as login and access support; computer hardware and mobile computing; Unified Communications, telework, and remote access; and deskside training. Desktop Engineering includes the maintenance and management of operating systems, software applications, and personal computer (PC)/laptop lifecycle activities. HMS TECHNOLOGIES is seeking candidates to support National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) specifically in the area of Service Desk. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. You will be providing support for the operational IT security functions for the NIEHS computing infrastructure. This five-year contract that involves interaction with all levels of security and functional teams. .Requirements: Position Responsibilities: Capable of collaborating between Team HMS functional teams, NIEHS, and other third-party contractors, as necessary, to resolve incidents and requests Utilize the ServiceNow ticketing system to assign the appropriate category, level of urgency (critical, high, medium, or low), and impact (extensive/widespread, significant/large, moderate/limited, or minor/localized) to individual tickets Testing software updates including OS updates using standard desktop images along with the standard packaged applications Management of service level agreements and/or performance metrics as key indicators of success for contract performance Coordinate and monitor timely and effective completion of actions Required Skills and Experience: Experience using ServiceNow in an enterprise environment Strong leadership skills and experience managing project teams ranging from 25-30 staff on premise Experience identifying, mitigating and managing project risks and issues Experiencing authoring, editing, and maintaining design documentation, standard operating procedures, and system configuration documentation. Experience establishing operational objectives and assignments, and delegating assignments to subordinate managers and staff Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Must be able to effectively communicate with Government representatives both orally and in writing Qualifications: Bachelors Degree in Computer Science, Information Technology Management or Engineering (or 4 years of related experience may be substituted for the education degree requirement) Minimum 7 years supervising technical teams to maintain reliable and available IT infrastructure and services Certifications: CompTIA A+, ACMT: AppleCare Mac Technician (ACMT) and ITIL Foundation [Desired] Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246525

Description: HMS TECHNOLOGIES is seeking candidates to support National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) specifically in the area of Information System Security Services. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. You will be providing support for the operational IT security functions for the NIEHS computing infrastructure. This five-year contract that involves interaction with all levels of security and functional teams. HMS is seeking a System Security Lead to provide hands-on software/system security support for the program and deliver technical leadership across all areas of IT Security Services. The qualified candidate will have experience in Information Security System and Communication Protection primarily consisting of protecting the NIEHS information technology (IT) network and infrastructure from adverse information security events. This includes but limited to developing and maintaining security plans, running vulnerability scans, assessing release requirements for security considerations, managing security artifacts, and generating security reports. The candidate will collaborate with various teams to ensure a strong security stance is maintained for all system/software builds throughout the organization. The candidate must be well versed in IT development life cycles such as Enterprise Performance Life Cycle (EPLC) and project management methodologies. .Requirements: Position Responsibilities: Skilled in providing network security and security audit support which includes monitoring, analysis, configuration of security hardware and devices, and security testing. Perform vulnerability scans on application builds and report deficiencies Perform Risk Assessments on requirements for application builds and report findings Administer firewall systems, Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) system, log aggregation system using Splunk and web traffic filtering appliance. Provide support in Privacy Impact Assessments (PIA) efforts Support all NIEHS security incident response activities, as outlined in the incident response plan Support the ISSO for the NIH Authorization and Assessment process and artifacts Required Skills and Experience: Experience in vulnerability analysis, security evaluation and testing, certification and accreditation, and incident reporting and remediation. Experience leading application and system security initiatives and providing technical expertise in designing secure public-facing and internal-facing services and APIs. Experiencing authoring, editing, and maintaining design documentation, standard operating procedures, and system configuration documentation. Review security plans, processes, and strategies to identify areas for improvement or update Understand security regulations, and directives for organizational and agency level requirements Design and implement security requirements into products and systems Strong oral and written communication skills Strong interpersonal and client-facing skills with experience interfacing senior government officials Qualifications: Bachelors Degree in Computer Science, Information Technology Management or Engineering (or 4 years of related experience may be substituted for the education degree requirement) Minimum 5 years of experience analyzing information security systems and applications and recommending and developing security measures to protect information against unauthorized modification or loss. Certified Information Systems Security Engineering Professional (CISSP-ISSEP) or equivalent [Required] Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246526

Description: HMS TECHNOLOGIES is seeking candidates to serve as the Senior Applications Engineer in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. The Senior Applications Engineer is typically responsible for providing application analysis and engineer services on large enterprise of systems and supporting users and stakeholders. Familiarity with Government contract work is beneficial. involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. Position Responsibilities: Leads a team to provide application operations and maintenance services for 42 applications, based primarily with ColdFusion and PowerBuilder. Responsible for 3rd party product support including installation and configuration (patches, updates and upgrades). Support for Cloud migrations to as required Must be able to communicate with end users and understand issues related to end user applications Troubleshoot problems and identify root cause Hands-on experience with Microsoft Server, or Linux operating systems Excellent customer-focused problem resolution skills Configure applications for optimum utility Conduct routine system administration tasks and logging data in system admin logs Perform installations, upgrades, repair of software Test system configurations and update systems as needed Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance .Requirements: Required Skills and Experience: Experience using the Atlassian suite (Confluence, Jira, and other plug ins) Demonstrated success as an Application Administrator with a track record of performing both simple and complex administrative functions on complex virtualized applications Experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record Must be able to evaluate cost and risk factors of applications and recommend options Experience in managing the daily routine operations and maintenance of IT software system applications Experience in conducting routine application administration tasks and logging data in system admin logs Experience troubleshooting application issues and resolving issues Knowledge on a number of debugging tools, protocols, and processes Experience using remote monitoring and management system alters/notifications, and respond accordingly via service tickets Experience reporting updates, changes, problems and resolutions to the customer Experience with one or more of the following: RHEL, Redhat Open Shift, MSFT ADS, MSFT (Office, Office365, Dynamics, SharePoint, TFS, IIS, ADS, Desktop, Server OS, Visual Studio) Experience analyzing complex system requirements. Experience designing software tools and subsystems to support software reuse and domain analyses and manages their implementation. Experience managing software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Experience estimating software development costs and schedule. Experience reviewing existing programs and assist in making refinements, reducing operating time, and improving current techniques Management of service level agreements and/or performance metrics as key indicators of success for contract performance Maintenance of program schedules and deliverables completed according to Government requirements Must be able to effectively communicate with Government representatives both orally and in writing Qualifications: B.S. in Computer Science, Information Technology Management or Engineering Four years of related experience may be substituted for the education degree requirement Minimum of 5 years supervising software configuration management. Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246527

Description: HMS TECHNOLOGIES is seeking candidates to serve as the Program Manager typically responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Bethesda, MD Provide overall direction of program activities. Manage and maintain contractor interface with the senior levels of the customers organization. Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. Establish and maintain technical and financial reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, oversee the successful completion of all assigned tasks, and assume the initiative and provide support to marketing personnel in identifying and acquiring potential business. .Requirements: Position Responsibilities: Actively lead and manage all phases of the project lifecycle from initiation through closure, including project planning, contract management, project execution, and tracking and reporting Deliver projects on time, within budget, with quality results that meet or exceed customer expectations Coordinate and manage diverse team of staff to deliver results on time with high quality Develop detailed project schedules, estimates, resource plans, and status reports. Manage, track and report on project costs, schedule and performance progress. Produce and deliver detailed status reports and briefings, along with periodic demonstrations of developed capability, to document and demonstrate project progress. Proactively manage scope, actions, issues and risks to ensure project success. Follow change control procedures effectively. Provide meeting planning and facilitation, including project team meetings, document reviews, and client-driven meetings. Prepare meeting minutes and tracking action items. Coordinate and monitor timely and effective completion of actions Coordinate development and reviews of high quality project deliverables Provide program management support services to assist in the planning, management, coordination and oversight of NIH processes and activities. Collaborate and interface with project stakeholders, including end users, business, NIH organizations, vendors and implementation partners Provide management support to the NIH program, including strategic planning, preparing reports and responses to senior leadership on program performance, and supporting risk management and reporting. Manage the development and maintenance of Integrated Master Schedules (IMS) Required Skills and Experience: Demonstrated success as a Senior Program Manager, showing a track record of delivering large, complex (multi-disciplinary) projects/programs within budget and on schedule Strong leadership skills and experience managing project teams ranging from 10-20 staff across multiple locations and multiple companies Strong interpersonal and client-facing skills with experience interfacing senior government officials Strong oral and written communication skills DevOps experience and experience managing both enterprise and cloud-deployed development projects Experience identifying, mitigating and managing project risks and issues Experience assisting in the development of project plans, responding to requests for information, and developing and presenting briefings on project status to program leadership Experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Experience developing and reviewing project documentation, such as project management plans, business / technical requirements, and other project artifacts Qualifications: A Bachelors degree in Computer Science, Information Systems, Engineering, Business, or other related discipline is required. A Master of Science (MS) in Information Technology is preferred. This position requires a minimum of ten (10) years of experience, of which at least five (5) years must be specialized. Specialized experience includes: project development and management from inception to deployment, expertise in the management and control of funds and resources using complex reporting mechanisms, demonstrated capability in managing multi-task contracts and / or subcontracts of diverse types and complexity. Overall experience should include increasing responsibilities in information systems design and / or management. PMI as a Project Management Professional (PMP). Agile / SAFe certifications a plus Program Manager shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months of contract award. It is preferred that the Program Manager has, at minimum, a Foundation Certificate in IT Service Management (ITIL) v3 (or current equivalent). Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246528

Description: Summary of essential job functions HMS is seeking a System Administrator Level III in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Administrator Level III (SA-L3) must have capabilities in the areas of supervising and managing the daily activities of configuration and operation of systems and data center. Must also have proven skills in the areas of planning, monitoring and optimization of system operations and resource utilization as well as perform systems capacity analysis and planning. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Create and delete network/user/non-personal entity/E-Mail accounts, password management and administration Perform administration and maintenance functions regarding the Data Centers equipment, power, and environmental controls. Conduct routine system administration tasks and logging data in system admin logs. Capable of provisioning equipment on VMCluster/ Dev/Test/DB/Citrix/NW Perform preventive tasks on systems to ensure security, backup, disaster recovery and system restoration Perform installations, upgrades, repair of software Test system configurations and update systems as needed Assist in resolving highly technical and complex issues and play a lead role in developing and implementing solutions Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Create and maintain scheduled jobs Maintain a robust backup system capable of backing up and restoring user data, servers, business and mission-critical and non-mission critical applications utilizing industry technologies, including deduplication, to lower Total Cost of Ownership (TCO) Perform ongoing hardware maintenance: upgrading firmware, applying security fixes, and installing new hardware Manage DASD, SAN, NAS, and tape and optical devices environments. Plan, install, maintain, and upgrade Server Operation Systems in a physical and virtual environment following industry best practices and NIH policies Develop and maintain OS installation and configuration SOPs that meet industry best practices and NIH hosting environment constraints Provide ongoing Operations and Maintenance support on the NSITES ensuring SLAs for application and system availability are achieved Provide real-time 24/7 monitoring of all IT infrastructure hardware and software components Required Skills and Experience: Demonstrated success as a Systems Administrator with Microsoft and Red Hat , showing a track record of performing various system management functions on virtualized systems 10+ years of experience with general system delivery and DevOps and automation frameworks, including one or more of the following: Chef, Docker, Nexus, or Jenkins 10+ years of experience in working with UNIX or Linux server systems from kernel to shell and beyond, including one or more of the following: system libraries, file systems, and client-server protocols Excellent customer-focused problem resolution skills, to troubleshoot to root-cause. Experience with ServiceNow Experience with scripting languages, including PowerShell, Bash, PHP, Python Experience with Cloud service providers (CSPs), including AWS and Azure [desired] Knowledge of alerts and monitoring tools and system management tools such as: Microsoft System Center Configuration Manager (SCCM), SolarWinds , and Network Performance Monitoring tools Good communication skills, both written and verbal Experience reporting updates, changes, problems and resolutions to the customer Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 10 years relevant experience in the field as a systems administrator technical lead for a enterprise environment Certifications such as Microsoft MSCE, Windows Server OS, IIS, PowerShell, System Center Configuration Management or CSEP, CISSP[desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246533

Description: Summary of essential job functions HMS is seeking a System Engineer Level II in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. System Engineer Level II (SE-L2) must have capabilities in the areas of managing daily activities of operations and maintenance of local area network systems and data center. Must also have proven skills in the areas of operation, administration, maintenance, and provisioning of networked systems and resource utilization as well as perform systems capacity analysis and planning. Must be customer focused and able to provide assistance to users in accessing and using business systems at various levels. Familiarity with Government contract work is beneficial involving multiple complex and inter-related project tasks that often require working with teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: •The operation, administration, maintenance, and provisioning of networked systems at NIEHS. •Participate in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. •Provide direct support in the day-to-day operations on network hardware and operating systems that includes network segment provisioning and IP address allocation, as well as the managing of existing specialized network segments, Network Access Control (NAC), and IPv6 rollout. •Responsible for concept exploration (performance management, technology assessment, testing and validation) and assessments of systems integration concepts, performing analysis, in addition to devising a systems integration plan; •Supervise, coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices; including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software. •Provide direct support in the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems. •Maintain and utilize existing network management, monitoring and performance tools from Cisco, Fluke Networks, and SolarWinds. •Use network monitoring and diagnostic tools to capture and analyze packets at different layers of the OSI model to troubleshoot IP v4 and IPv6 network traffic problems; or, proactively, remediate possible problems; •Provide support provisioning and assistance with configuration for Unified Communications (UC) networking systems from the front side of patch panel to equipment, devices, and network jacks. •Adhere to NIH security standards including but not limited to applying security patches and following security directives; •Install OS, service packs, hot fixes, security, and other server firmware updates; •Maintain network infrastructure standards including network communication protocols such as TCP/IP. •Create and update network architecture and design documents, and NIEHS IP address space management documentation as necessary after any change in the network environment Qualifications: Bachelors degree in computer science, engineering, engineering management, math, or similar technical discipline 7 years relevant experience in the field as a systems administrator technical lead for an enterprise environment Certifications such as Cisco Certified Network Professional (CCNP) Datacenter, Cisco Certified Internetwork Expert (CCIE) or CompTIA Network+ [desired] Experience working in NIH or other Government agency [desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246534

Description: Summary of essential job functions HMS TECHNOLOGIES is seeking candidates to serve as the System Programmer in the support of National Institutes of Health (NIH), Department of Health and Human Services (HHS), NIEHS Service Desk and Infrastructure Technology Services (NSITES) II program. The mission of the National Institute of Environmental Health Sciences is to discover how the environment affects people in order to promote healthier lives. The System Programmer is typically responsible for providing application analysis and engineer services on large enterprise of systems and supporting users and stakeholders. Familiarity with Government contract work is beneficial. involving multiple complex and inter-related project tasks that often require managing teams of contractor personnel at multiple locations within National Institutes of Health (NIH) in Durham, NC. .Requirements: Position Responsibilities: Provide application operations and maintenance services for 42 applications, based primarily with ColdFusion or PowerBuilder. Responsible for 3rd party product support including installation and configuration (patches, updates and upgrades). Support for Cloud migrations to as required Must be able to communicate with end users and understand issues related to end user applications Troubleshoot problems and identify root cause Hands-on experience with Microsoft Server, or Linux operating systems Excellent customer-focused problem resolution skills Configure applications for optimum utility Conduct routine system administration tasks and logging data in system admin logs Perform installations, upgrades, repair of software Test system configurations and update systems as needed Acquire, maintain, and create a library of system documentation including configurations, installation, user guides, etc. Monitor system logs and system performance Required Skills and Experience: Experience using the Atlassian suite (Confluence, Jira, and other plug ins) Demonstrated success as an Application Administrator with a track record of performing both simple and complex administrative functions on complex virtualized applications Experience in the analysis, design, and integration of information systems and commercial-off-the-shelf (COTS) and development software Must be well versed in understanding structured analysis and design methodologies for the translation of systems requirements from business needs with a proven track record Experience in conducting routine application administration tasks and logging data in system admin logs Experience troubleshooting application issues and resolving issues Knowledge on a number of debugging tools, protocols, and processes Experience using remote monitoring and management system alters/notifications, and respond accordingly via service tickets Experience reporting updates, changes, problems and resolutions to the customer Experience with one or more of the following: RHEL, Redhat Open Shift, MSFT ADS, MSFT (Office, Office365, Dynamics, SharePoint, TFS, IIS, ADS, Desktop, Server OS, Visual Studio) Experience analyzing complex system requirements. Experience designing software tools and subsystems to support software reuse and domain analyses and manages their implementation. Experience reviewing existing programs and assist in making refinements, reducing operating time, and improving current techniques Maintenance of program schedules and deliverables completed according to Government requirements Must be able to effectively communicate with Government representatives both orally and in writing Qualifications: B.S. in Computer Science, Information Technology Management or Engineering Four years of related experience may be substituted for the education degree requirement Minimum of 5 years supervising software configuration management. Experience working in NIEHS or other Government agency [Desired] Public Trust Clearance or the ability to obtain a clearance Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. PI115246535