2 jobs found in Cookeville

Description: Relatient is a leading provider of integrated messaging solutions for practices, hospitals and health care systems. We take a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers. Named one of Deloittes 2018 Technology Fast 500 and a 2019 Red Herring Top 100 winner, Relatient is changing the way healthcare providers engage with their patients. We are looking for a talented Web Developer to join our dynamic team in building platform solutions that integrate with Enterprise Health Care systems. We expect a Developer who will work hard, keep up in a fast-paced start up environment, and have fun! If you are looking to be challenged daily, make a huge impact and help define the future of patient engagement, we would love to have you join our team! The engineering team is based in the Cookeville, TN office, however this position can be based out of Cookeville, TN; Franklin, TN or remote. Some travel to the Cookeville office will be necessary if based out of the Franklin office or a remote location. Responsibilities Be part of an Agile team of Internal and External Software Engineers to scope, design, develop, test, deploy and support technical solutions across a full stack of development tools and technologies; Maintain and help to improve coding process and standards to produce clean, efficient code with an eye toward maintainability, flexibility and high performance, balancing quality with delivery. Ensure coding standards and quality are met, provide feedback and help build positive team dynamics, executing against best practices. Build scalable solutions that perform under high transactional volume, handle large data set and are structured to support real-time reporting / analytics; Integrate with Enterprise Healthcare Systems, service providers and client environments via their published APIs or through alternative data transfer mechanisms. .Requirements: Demonstrated experience with the following: JavaScript, Ajax, PHP, HTML5, CSS; experience with the following a plus: Laravel 5+, Bootstrap 4+, Vue, Apache, MAMP, NGINIX, PHPStorm. Experience with one or more Object Oriented Programming languages. Experience creating cloud and remote integrations via RESTful APIs; Experience utilizing Web Socket and OAuth technologies. Experience implementing solutions on the AWS platform; EC2 and ElastiCache a plus; fluent with MySQL (or RDS equivalent), including database development activities such as writing stored procedures, defining schemas and standard tuning activities. Desired experience with Continuous Integration for testing and deployment. Strong written and verbal communication skills, you will be working in a collaborative environment with a diverse team of varying internal and external team members. A Bachelors Degree or equivalent and relevant experience. Previous experience with a growth phase technology company, particularly in Healthcare, a plus. The Relatient Offices are in Cookeville, TN (preferred) or Franklin, TN. Our development center is located in Cookeville and this position will require extensive time on site initially, along with on-going visits as needed. About Relatient Founded in 2014, our offices are located in historic Franklin and Cookeville, TN and include a casual, dynamic work environment with a spirit of innovation and growth. Our team consists of smart, driven, and creative people who are motivated to impact the way in which healthcare providers engage with their patients. Our platform takes a patient-centered approach to engagement, utilizing the power of real-time clinical data to deliver timely messages between patients and their care providers. Our platform effortlessly automates appointment reminders, patient billing and payment collection, satisfaction surveys, self-check-in, non-medical transportation and on demand messaging. What We Offer Base salary plus incentives Medical, dental, and vision insurance Employer HSA match contribution Employer paid Life Insurance 100% employer paid long-term disability insurance 401k Generous PTO policy which includes 3 weeks paid time off plus all 9 paid holidays Complimentary perks such as an annual employee awards banquet, holiday parties, monthly lunches, bottomless snacks and coffee Casual culture with approachable leadership Great office environments located in historic Franklin, TN and beautiful Cookeville, TN. To learn more about our organization please visit www.relatient.net Relatient is an equal employer. PI115273475

Relatient is passionate about assisting healthcare organizations with patient-centered engagement. By helping organizations automate patient-centered outreach and messaging, we help practices, hospitals and health systems facilitate healthier patient populations. Named one of Deloittes 2018 Technology Fast 500 and a 2019 Red Herring Top 100 winner, Relatient is changing the way healthcare providers engage with their patients. We are looking for a talented and experienced Implementation & Technical Support Representative to join our team in Cookeville, TN. This is a hybrid position that splits its focus on both the configuration of Relatients solutions in customer environments and providing ongoing support of those solutions after the implementation cycle is completed. The Relatient Implementation and Support Teams are dedicated to making sure customer projects and requests are handled appropriately. This means, as an Implementation and Technical Support Representative, you will be responsible for understanding the Relatient workflow, solution setup mechanisms and configurations, and be able to prioritize cases based on the time-sensitive nature of the issue(s). Primary Responsibility and Essential Duties Enhance overall Relatient customer experience Work directly with Product Owners, Project Managers, and Implementation Managers to execute project related tasks, project planning, scoping evaluations/adjustments, and general product/problem research Properly prioritize and execute implementation tasks Resolve customer complaints via phone, email, and/or support cases Submit, assign, and properly prioritize support cases Monitor support portal and keep customer updated on status of case(s) Exercise quality checks in all implementation and support case tasks Guide customer with solutions when issue appears to be user error/lack of knowledge Basic research of issues before assigning case(s) Web Portal training/support Customer Notification of Case Resolution(s)