Chemical Bank
Byron Center, MI 49315, USA
Chemical Bank ID 2020-9187 Status Type Full-Time Department Credit Work Hours M-TH 8am-6pm w/ a half day; Fridays 8am-5pm M/F Disabled and Vet EEO/AA Employer JOB SUMMARY This position can be located in either Byron Center or Port Huron. Under direct supervision, a Collector is responsible for initiating, pursuing, and ensuring the prompt collection of delinquent loans, in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on multiple products using an automated system. S/he will communicate an outgoing and friendly professional demeanor not only to customers but to staff as well. REQUIRED KNOWLEDGE AND SKILLS * Must have proficient verbal and written communication skills with the ability to utilize basic negotiation skills. * Proficient knowledge of Microsoft Office Suite products and related Bank software. * Demonstrated tact and professionalism when exchanging information with customers, co-workers, and management. * Attention to detail while demonstrating accuracy in performing all work assignments. * Strong planning, time management and organizational skills. * Ability to manage confidential information. ESSENTIAL DUTIES AND RESPONSIBILITIES * Responsible for early stage (front end) collection efforts of Real Estate, Personal and Credit Line accounts in conjunction with an automated outbound calling system. * Contact delinquent customers to obtain payment commitments designed to resolve delinquency using mainly phone calls and some letters. * Identify, evaluate, and resolve reasons for delinquency. * Record all collection efforts via the collection system insuring that all accounts are noted accurately. * Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts. * Escalate calls and/or problem accounts to supervisor. * Prepare monthly reports as requested. * Insures completion of all projects and/or additional work assigned to them. COMPANY OVERVIEW As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information. Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities. PI116923525
Chemical Bank ID 2020-9187 Status Type Full-Time Department Credit Work Hours M-TH 8am-6pm w/ a half day; Fridays 8am-5pm M/F Disabled and Vet EEO/AA Employer JOB SUMMARY This position can be located in either Byron Center or Port Huron. Under direct supervision, a Collector is responsible for initiating, pursuing, and ensuring the prompt collection of delinquent loans, in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on multiple products using an automated system. S/he will communicate an outgoing and friendly professional demeanor not only to customers but to staff as well. REQUIRED KNOWLEDGE AND SKILLS * Must have proficient verbal and written communication skills with the ability to utilize basic negotiation skills. * Proficient knowledge of Microsoft Office Suite products and related Bank software. * Demonstrated tact and professionalism when exchanging information with customers, co-workers, and management. * Attention to detail while demonstrating accuracy in performing all work assignments. * Strong planning, time management and organizational skills. * Ability to manage confidential information. ESSENTIAL DUTIES AND RESPONSIBILITIES * Responsible for early stage (front end) collection efforts of Real Estate, Personal and Credit Line accounts in conjunction with an automated outbound calling system. * Contact delinquent customers to obtain payment commitments designed to resolve delinquency using mainly phone calls and some letters. * Identify, evaluate, and resolve reasons for delinquency. * Record all collection efforts via the collection system insuring that all accounts are noted accurately. * Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts. * Escalate calls and/or problem accounts to supervisor. * Prepare monthly reports as requested. * Insures completion of all projects and/or additional work assigned to them. COMPANY OVERVIEW As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information. Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities. PI116923525