2 jobs found in benton harbor

Chemical Bank ID 2019-9004 Status Type Full-Time Department Banking Center Work Hours M-F 8:15-5:15 Saturday rotation 8:15-12:15 M/F Disabled and Vet EEO/AA Employer Have you considered a career that allows you to brainstorm new ways to solve problems and provide solutions to clients? Does business development mixed with customer service seem exciting? If so, check out the Relationship Banker role at Chemical Bank. JOB SUMMARY The Relationship Banker delivers exceptional customer service while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The Relationship Banker also provides sales, service and operational support to the retail banking center team. REQUIRED KNOWLEDGE AND SKILLS * High school diploma or equivalent required * 1 - 3 Years experience in function * 1 - 3 Years experience in industry * NMLS registration required * Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach. * Proven track record in meeting and exceeding sales and service goals and initiatives; well-developed selling, cross-selling and referral skills. * Thorough understanding of banking operations, product knowledge, sales, and new business development preferred. * Strong attention to detail, while demonstrating accuracy in performing all work assignments. Excellent organization and time management skills. * Excellent problem solving ability; able to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and/or fraud. * Proficiency in Microsoft Office required; core banking software experience preferred. ESSENTIAL DUTIES AND RESPONSIBILITIES Sales * Responsible for opening accounts, consumer loans, home equity lines of credit, referrals to business partners and operating a cash drawer when necessary. * Consistently execute activities and behaviors to meet established, sales, cross-sell and referral goals; conduct outbound calls and facilitate relationship review conversations with new and existing customers to establish, retain and expand relationships. * Analyze financial and personal data to develop a comprehensive understanding of customer needs, educate customers on various products and services, explaining key features and benefits to deliver appropriate solutions and close sales. * Monitor and manage accounts and relationships with new and existing customers; contact customers after opening accounts as part of the customer on-boarding process. * Maintain comprehensive knowledge of products and services to support customer needs; proactively support sales campaign initiatives. Operations * Identify and resolve customer service issues; maintain professional poise and remain calm under pressure of time constraints and potential difficult customer situations. * May provide assistance in completing procedures related to compliance, audit, opening and closing the banking center each day and support in training new and existing team members. * May support the Banking Center Manager in providing overrides, and observing and providing feedback to the Teller team. * Keep Banking Center Manager informed of all decisions, consequences, and results having an impact on people, costs, and/or quality of service that s/he is responsible for. * Perform all duties in accordance with regulatory, operational, security and audit policies and procedures. Other / Miscellaneous * Actively participate and assist in the facilitation of daily and weekly banking center team meetings. * Participate in Community Reinvestment Act efforts and activities. * Provide support on sales campaigns and other initiatives. COMPANY OVERVIEW As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information. Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities. PI115435114

Chemical Bank ID 2019-8928 Status Type Full-Time Department Banking Center Work Hours M-F 8:15-5:15 Saturday rotation M/F Disabled and Vet EEO/AA Employer Are you the type of person who enjoys interacting with people? Do you have experience handling teller transactions while providing excellent customer service? If so, check out the Teller opportunity. JOB SUMMARY The Teller is responsible for assisting customers with various types of transactions while effectively maintaining a cash drawer and providing an enjoyable, valuable and memorable customer experience, ensuring prompt, efficient and accurate service. In addition, the Teller engages customers in dialogue to uncover needs for products and services. REQUIRED KNOWLEDGE AND SKILLS * High school diploma or equivalent required * 0 - 1 Years experience in function * 0 - 1 Years experience in industry * Prior cash handling and / or customer service experience required. * Basic computer skills using Windows-based software required; prior experience with bank specific software preferred. * Proficient verbal and written communication skills; strong interpersonal skills, with the ability to deliver effective communication positively with a customer service approach. * Strong attention to detail, while demonstrating accuracy in performing all work assignments. * Excellent organization and time management skills. * Ability to make sound and reasonable decisions regarding customer transactions, weighing customer satisfaction with the Bank's exposure to loss and / or fraud. ESSENTIAL DUTIES AND RESPONSIBILITIES Transactions/Cash * Promptly greet customers, identify needs, and establish and maintain professional, courteous and positive dialogue. * Efficiently and accurately process various customer transactions, including deposits, withdrawals, loan payments, check cashing, issuing cashier's checks, etc., while maintaining operational excellence and providing an exceptional customer experience. * Examine checks deposited to determine proper funds availability based on regulation requirements and complete hold notices. * Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary, while ensuring cash limits are not exceeded and securing against loss by ensuring safekeeping of money. * Balance cash drawer in accordance with Bank procedures and regulations. Sales/Customer Service * Support banking center goals, which includes assessing customer needs, promoting, cross selling, referring and educating customers on various the products and services offered by the bank. * Resolve customer concerns and issues promptly and effectively; ensure issues are properly escalated when necessary. * Keep abreast of new and existing products and services offered by the bank; educate customers on various products and services, explaining key features and benefits. Operations * Maintain up-to-date knowledge of processes and procedures and maintain a general knowledge of branch operations. * Provide assistance in opening and closing procedures for the banking center. * May assist with processing of ATM, night drop, and coin machine. * Understand the branch / bank's business objectives and goals. Compliance * Maintain a thorough understanding of regulatory, security, operational and audit compliance. * Provide assistance in audit related activities when necessary. * Maintain customer confidence and protect bank operations by keeping information confidential. Other / Miscellaneous * Actively participate in sales meetings and campaigns. * Participate in Community Reinvestment Act efforts and activities. COMPANY OVERVIEW As a Chemical Banker, you will join other professionals who share our community banking philosophy of making a positive impact where we live, work and play. You will be a part of a growing community bank that believes in the dreams of its customers and employees alike. With Chemical Bank, you will make a difference in your community while enjoying excellent benefits and top career opportunities. Visit our Careers Page for more information. Chemical Bank is an EEO/AA employer for minorities, women, gender identity, sexual orientation, veterans, and individuals with disabilities. PI114749567