$50,600 - $55,600 yearly
Respect Together
Harrisburg, PA, USA
SUMMARY
The IT Support Specialist provides on-site technical support, ensuring the integrity and efficiency of the organization’s technological infrastructure. This role is responsible for managing the desktop environment, supporting software and hardware, and delivering exceptional service to end-users. Additionally, the IT Support Specialist assists with special projects and events, documents IT processes, and provides backup support for the IT team as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Helpdesk & Technical Support
Provide day-to-day support for IT infrastructure, computer systems, and end-user services.
Manage helpdesk requests, ensuring timely resolution and customer satisfaction.
Document IT processes and helpdesk requests using Helpdesk software.
Perform software, hardware, and network troubleshooting, updates, and maintenance.
Oversee procurement and management of approved equipment...