Enrollment Services Technician (PT)

  • Ocean County College
  • Toms River, NJ
  • Apr 18, 2019
Skilled Labor

Job Description


Ocean County College


Ocean County College is an equal opportunity/affirmative action
Employer and prohibits discrimination on the basis
of race, color, creed, sex, national origin, age, religion,
veteran status, marital status, disability, or any
other protected classification.

Job Title
Enrollment Services Technician (PT)

Position Type
Education/Teaching/Administration

FLSA
Non-Exempt

Job Description

This part-time position delivers of a wide range of student services offered within Student Affairs. This position provides customer focused information and assistance to students, faculty, staff and community residents related to established enrollment processes and general college policies.



List of Essential Activities

1. Utilizes excellent customer service skills to assist students with various areas of the enrollment process including Admissions, Registration, Financial Aid, Advising and payment at any OCC location
2. Delivers timely and efficient client service; handles confidential information
3. Interprets and adheres to established federal, state, local and institutional policies and other regulations including FERPA while performing daily tasks; seeks additional guidance from designated staff when necessary
4. Participates in training programs in all student service areas and attends commencement ceremonies, registration days and other student events as directed
5. Uses CRM and ERP systems to maintain accurate databases, aligns and tracks communications; assists with the enhancement of enrollment campaigns
6. Educates and empowers students to use self-service technologies within enrollment services including, but not limited to, Student Planning, self-service portals, online applications, etc.
7. Follows and utilizes appropriate processes to communicate to students through various technologies
8. Initiates and responds to inquiries through approved recruitment campaigns and techniques by using prompt and effective contact methods
9. Positively responds to student inquiries and assists staff members in a fast-paced environment; elevates more complex inquiries to appropriate parties
10. Related projects and duties as assigned



Required Qualifications

1. Associate's Degree or High School Diploma and an additional two years of customer service experience (total of three years of experience) in lieu of the degree
2. At least one year of customer service experience that required excellent interpersonal, organizational and communication skills (verbal and written)
3. Two years of recent experience working with Microsoft Office Suite and the Internet; prior exposure to a database software platform helpful



Preferred Qualifications

1. One year of experience using Ellucian (Datatel) Colleague or other comparable student service system



ADA Selection
Light

ADA Selection Definitions
ADA Selection Definitions

Hours
25 Hours

If other, please specify


Work Days
Mon - Fri

Duration of Employment

This position requires schedule flexibility to include evening hours and Saturday rotation as deemed necessary by management to ensure efficiency in department operations.



Salary
$15.60 - $17.75 per hour depending on experience


Posting Detail Information
Posting Number
S430PT

Open Date
04/16/2019

Close Date
04/30/2019

Open Until Filled
No

Special Instructions to Applicants


Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate the highest level of education you have completed as of today:
    • High School or GED/Equivalent
    • Vocational/Technical School
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctorate (PHD/MD/JD)
  2. * How many years of experience do you possess in department or office operations support/client service experience handling a high volume of tasks and inquiries requiring a similar level of problem-solving and/or prioritizing skills and the ability to handle and safeguard confidential information and records
    • 0 - 2 years
    • 3 - 5 years
    • 5 plus years


Documents Needed To Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

PI109328262