Technical Consultant 2, Capture

  • Hyland Software
  • Olathe, KS
  • Mar 15, 2019

Job Description

Hyland Software

Hyland Software, Inc. is an Equal Opportunity and Affirmative Action Employer. Hyland Software provides equal employment opportunities(EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. If you require accessibility assistance applying for open positions because of a disability, please contact Hyland Software’s Human Resources Department at 440-788-5000.

Hyland Software does not accept headhunter or agency resumes through this website, and will not pay any referral or recruitment fees without a written agreement.

Job ID 2019-4864
# of Openings 2
Job Locations Building 1 Westlake, Ohio
Category Services & Consulting


The Technical Consultant is responsible for designing and implementing Enterprise Content Management (ECM) and software solutions for customers.


  • Conduct onsite discovery meetings with key customer stakeholders to determine functional requirements for the implementation of their software solution
  • Generate a written report documenting requirements for building the process solution, with oversight from other team members
  • Present documentation on solution requirements to key customer stakeholders for validation and approval
  • Design solution using a set of software modules, applying solid technical knowledge
  • Implement solution based on the documented requirements; implementation could involve installing new, upgrading existing, or a consulting assessment of ECM and other software
  • Conduct on-site training of customer users and of customer appointed software system administrators
  • Support customer testing initiatives; troubleshoot and resolve operational issues
  • Migrate solution into production environment; support customer throughout "go-live" process
  • Transition key information to Technical Support team to ensure continued successful support of customer


  • Bachelor’s degree in related field, such as Management Information Systems or Computer Science
  • Experience with advanced capture and OCR solutions preferred
  • Experience working with and configuring Windows OS
  • Experience with configuring and designing OnBase software
  • OnBase Certified Installer (OCI) certification
  • Good collaboration skills, applied successfully within team as well as with other areas
  • Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
  • Able to thrive in a fast paced, deadline driven environment
  • Self-motivated with the ability to complete projects in a timely manner
  • Up to 80% travel time required
  • Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job