Field Service Supervisor, Marine & Industrial

  • Alban CAT
  • Baltimore, Maryland
  • Nov 10, 2018

Job Description

Location: US-MD-Elkridge
ID: 2018-1881
# of Openings: 1
Category: Management
Shift: 8:00am - 5:00pm or as dictated by daily job activities.


Alban CAT, the Caterpillar dealer for the mid-Atlantic Region is accepting applications for a Field Service Supervisor, Marine & Industrial for our Elkridge branch.


The Marine/Industrial Field Service Supervisor directs and supervises activities of Field Operations and repairs, including coordinating and monitoring Technicians work schedules, managing service logistics, reviewing quotes and troubleshooting as required. Travels from site to site and provides guidance and support for the Technicians as needed. Ensures all Technicians follow safe work practices without exception. Assists Service Advisors and Product Support Sales Representatives in estimating repairs. Addresses customer concerns, provides updates on repair status and approves customer estimates and invoices. Opens, closes and reviews work orders for accuracy and completeness. Performs various other duties as assigned.


Minimum of five years of Field Service operations and three years of Supervisory experience. College degree in Business Management or related field preferred. Must have technical and working knowledge in the operation and repair of Marine and Industrial equipment. Must have excellent written, verbal and customer relations skills and be proficient with MS Office applications. Must have a valid driver's license and clean driving record.


Medical, Dental, Vision and 401(k)

Employment Authorized

Alban CAT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation and gender identity. If you need reasonable accommodation for any part of the application and hiring process, please notify Alban CAT by calling 410.686.7777 and asking for the Human Resources Department. Alban CAT is a federal contractor. Alban CAT is a drug free workplace.