Retail Services Manager - Dining Services

  • Tufts University
  • Medford, MA
  • Oct 18, 2018

Job Description

Tufts University

Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds. Please see the Tufts University non-discrimination statement.

Job Description

Retail Services Manager - Dining Services - 18001716

Tufts Dining is a self-operated food service provider managing a comprehensive collegiate food service program on the Tufts University Medford-Somerville campus delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, faculty, staff and visitors in a fiscally responsible manner. Our team operates a progressive resident dining program for approximately 3500 students as well as responsive retail services and a distinctive university catering program serving the campus community totaling 5100 undergraduates, 1950 graduate students and 2250 faculty, staff and administrators.

The Retail Service Manager(s) is responsible for the effective management of multiple retail dining units including financial accountability, personnel management, staff development, customer satisfaction, marketing and promotional initiatives and program development. Provide leadership, driving quality and efficiency in the areas of customer service, food production, menu development, product selection, quality control, sanitation, housekeeping, merchandising, marketing and promotions. The Retail Service Manager will be responsible; inventory control, product forecasting and food and supplies ordering, monitor operating procedures, supervise staff and provide hiring and training development as needed. Implement and evaluate products/service offerings. The Retail Service Manager will be responsible for compliance with department quality standards and local ordinances and university policies. Maintain excellent customer service for high volume customers. Handle cash appropriately and operate and troubleshoot the department's POS system as needed.


Basic Requirements:

  • Associates degree in business, hospitality or food service management or 2-3years of food service supervisory experience in high volume retail food service operation.
  • Outstanding interpersonal and organization skills and strong verbal and written communication skills are important. The ideal candidate will possess excellent problem solving and leadership skills and demonstrate professionalism, sophistication, patience and a proven ability to manage stressful situations.
  • Work independently and as part of a team, effectively supervise staff and work collaboratively with peers. The ability to allocate and balance resources among multiple outlets is important.
  • The successful candidate will be detail-oriented with proven talent in marketing, merchandising, product selection, retail menu development and retail sales and have experience managing retail foodservice financials and budgets.
  • ServSafe Certification.

Preferred Requirements:

  • Familiar with FoodPro or other automated food production system highly desirable.
  • Outstanding communication skills including interpersonal communication, writing, public speaking and presenting. Successful experience in a purchasing environment.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Equal Opportunity Employer – minority/females/veterans/disability/sexual orientation/gender identity.